Albatross Cars Avis 

Booked a car for the airport. Despite having written confirmation the taxi did not arrive and they had no record of the booking. As a result I have over £200 of airport car park fees. First time I’ve used this company, never again and I would strongly advise against using them

Until today I would have rated them as 5star, reliable, helpful and friendly.
This am booked a taxi to a dentist appointment, booked evening yesterday as I knew it was for a busy time, school time etc. 8 50am. Taxi booked for 8.20.
No taxi at that time, told very busy, schools and rain,
! 10 to15 minutes wait, still no taxi at 8.45!
Too late for appointment now appointment in Feb 2026!
What is the point of booking night before? Others calling in morning obviously given cars. Now a very unhappy customer/ excustomer?

Get an uber this is double the price

Aweful company. Booked a taxi this morning and driver picked up a wrong person. Called 4 times and rep always hangs up on me as soon as they hear about my complaint. Just aweful. Never using this app again.

Very disappointed today with this taxi service. We have used them for many years! Today was school run and I booked a taxi for my children . I kindly requested that the driver drives into the school car park and drops my children safely at the reception area not needing to physically get out of the car ! The driver was very rude and behaved in a very aggressive manner. He refused to do this and was arguing about this while my children were sat in his car . Making them scared and upset. I told him that we have used this service many times for school and there has never been a problem in the past. After reminding him of his responsibility of getting his customers safely to their destination, he agreed to take them. Speaking in a very rude manner! My children were already running late otherwise I would have told him to leave! I think this service has gone very down hill over the past few months. They are employing very unprofessional staff.This was a matter of my children’s safety , I didn’t want them dropped on the main road as it is too busy. If they can’t prioritise a customers needs then clearly they shouldn’t be out on the streets as taxi drivers. I won’t be using Albatross taxis anymore! And have put in a complaint with the company themselves. I hope there will be a safer outcome for other customers.

I have sent a complaint in!!! My friend had just ordered me a taxi, I had no money so I asked my partner to meet me outside with a 20 pound note ( phone conversation in the car) I told him where it is was and to meet me outside. I gave the driver 20 pounds, and he gave me £2.10 change, which was change for a 10 pound note, I then said I gave you 20 pound note, he replied my bad! There's no way this was an honest mistake. He thought this girl is to drunk to count, she won't notice. Well I did, I've complained and written this review and I think this attitude is unprofessional.

Sick to my back teeth of this company using my drive to turn in. Despite several emails it is still happening. There is a massive turning circle to use- I worry about the competence of the driver if he is unable to use it. This needs to stop- it is rude and disrespectful.

Top notch taxi company. Very polite drivers, always ask you which way you want to go. I have never experienced a delay with Albatross. The prices are about the same as any taxi these days. They were even willing to carry my dog. Thanks again!.

Customer service issues and app is not working

Had quiet a journey today to my dentist who is a decent ride, I had the loveliest driver ever.I am disabled and he was thoughtfull and kind, he waited for me to have my treatment then had to stop off at the chemist it was such a pleasure

Always use albatross and regular, even controller knows my name when ring most time lol.brilliant firm,

Drivers always on time, great service

Working for this company in amazing really like it helpful people and great management

For me it is AAA = Always Albatrosscars Again.

What a fantastic company Albatrosscars. Very punctual, the team, operators, drivers are very professional. The drivers always helpful and friendly. They always provide extras like loading and unloading grossery shopping, helping elderly people etc. In one occasion, I had batteries problems with my own vehicle and stranded. At that moment one Albatros car stopped next to me and offered me jump-start cable.
They are so helpful with their services. Also worth mentioning Albatross car fares are very competitive to others. So for me only Albatross Cars.

S.Roka (423).

They are very friendly and reliable and also as a student in Derby the 20% discount they offer really helps me save alot. I will 100% recommend

Great company with amazing service, staff are very friendly! Would definitely recommend:)

Working as a driver with Albatross Cars in Derby has been an amazing experience. The team is incredibly supportive, and the company is well-organized, making it easy to focus on delivering great service to customers. The app and booking system are efficient, ensuring that everything runs smoothly. Plus, I get to meet friendly passengers every day, and it’s rewarding to be part of a team that values professionalism and customer satisfaction. I’m proud to drive for Albatross Cars and highly recommend them to both drivers and passengers!

Had a taxi from albatross cars from Derby to airport very nice clean car with very good driver I felt really safe and had pleasant journey definitely will use albatross again and recommend to my friend and family..

Amazing service