Alina Homecare Avis 

Malvern branch is a start up branch.
They don’t have many clients and don’t tell you until you’ve started. Not having many clients means you have to travel all over the place to see clients. They do not pay the mileage like they say either. If there’s 45 mins between each client the mileage doesn’t get paid unless you complain. But there is almost always 45 minutes between clients as when I was leaving there were only a handful of clients on their list. Mentally exhausted and concerned for my finances
I had no choice but to leave and find another job. They don’t try to sort the issue and they just keep on getting other workers in and gaslighting them. As one leaves another comes onboard. It’s like a revolving door of highly disappointed staff.

For example a 3/4 hour work day than can span across 12 hours as you have to keep going home and waiting to go to the next client.
The manager seems very distracted or she’s simply rude I couldn’t work her out. There seems to be no thought for the workers lives and what they might need.
1 client every few hours, scattered across Worcestershire. It was draining, especially when realising they weren’t automatically paying the mileage.

Alina in Lancing has provided care for my mother for two and a half years and the company has always been excellent. The staff are caring and professional and have shown amazing dedication and flexibility when dealing with various crisis moments. I would always recommend this company to others seeking care for the elderly.

Alina Bromsgrove have been providing daily Care visits for my wife for several years. The core team of care professionals provides a timely first class service with additional calls readily covered by arrangement during periodic respite breaks. In addition, the local Manager and her team are proactive in the provision of a high quality service. In summary, a 5-star service at all points of contact. Thank you, Alina.

Not worth it. Long hours 7am-10pm. Not paid to drive to clients houses. You are out for 15 hours a day. But only get paid for 5 hours. Impossible to do it full time. Also, you are not paid for your training.

The team at Alina Maidenhead have been exceptional caring for my wife through her time of failing health. Baljinder and the regular visitors Sharzia and Sima have been professional attentive and caring at all times, so many thanks are due for their help.

Very happy with the service which was set up very swiftly. Carer, Shazia, is a pleasure to have working in my home.

We give this a 5 star rating based on the first few days of care for our father who has Alzheimers and has become very immobile over the last week.
The Supervisor, Baljinder, from the Maidenhead branch and her team have been absolutely amazing.
Baljinder took on our case and immediately arranged cover to start the next day. With various complexities she has gone over and above- liaising and chasing the health authorities on our behalf - releasing us of that pressure.
The carers have turned out to be lovely, caring people to my father and the extended family. Balvinder and her team have immediately put us at ease after what has been a very tough week.
This is our first experience of home care and, given a lot of negative press around this sector, we are so pleased with the choice we have made.

This 5 star rating is focussed on the day and live in carers who looked after my mum and their field supervisor Silvana. Their service was fantastic in my mums time of need.

My asseement of Alina management is far less complementary. More like 2 stars.

Very disrespectful staff. A absolute waste of time. They don’t like to pay you. They expect three months with no pay as training is unpaid, will completely waste your time. If you want to be overworked and underpaid this is the place.

I recently took a funeral service for a gentleman who had been in the car of Alina care Stevenage. This particular gentleman had no family but ten of the Alina team had taken the time and effort to not only attend the funeral put clearly cared greatly for the gentleman in question.
The manager had written a beautiful and heartfelt eulogy and all I can say is that she and her team really do care! It was just so wonderful for so many of the Alina team to take the time to not only pay their respect but to say goodbye to someone they clearly cared about.
I have no direct experience of the care they give, but my experience of their attitude was incredible. They clearly love what they do and genuinely care about their clients.

DONT WORK HERE!

Stay clear! This company messes you about! Ignores ur emails! Drops you with no communication I was told I would be going to a client in the 24th of March the week leading up to it I asked several times for there care plan etc to be ignored didn’t even bother telling me for whatever reason I wasn’t starting on that date and when I tried to confront them about it all got no explanation no apology for ignoring me all I got when I questioned if this is how u treat ur staff maybe the job is t for me was we will send you your P45! then a few weeks later had a nerve to ask for the DBS money back!!! Safe to say that won’t be happening!!!

Alina were there for me in a moment of crisis. I am a full time carer to my heavily disabled wife. One morning I fell and put my back out; I was crocked! A call to Alina and they were able to put in place emergency care cover that day for my wife, while I convalesced. Alina Homecare saved the day. I cant thank them enough!

Learn to get rid of the cockroaches that have been living here with us for over four months in the kitchen and now in our living room. I mean there crawling the walls. Even ive picked up some in the day, tried to tell day staff but they were to busy to even care because they were sleeping and on their phone and i am a client. DO SOMETHING! How can you have us living like this. I feel sorry for the night staff who have to clean and find them.

I became branch manager in December 2019 and helped open a brand new branch of Alina Homecare. Since then we as a branch have come on leaps and bounds, and even through a very challenging first year with the pandemic I have felt thoroughly supported and safe at all times. In previous roles I have not felt like my ideas were welcome but all levels of my senior team right up to the Company Directors are so grateful to hear my experiences and suggestions and you really don't get that in many places at all.
I am very proud of our branch in particular and the culture we have created within my team really shines, and staff are really positive and excited about working here and for the growth of the branch.
Throughout the pandemic the senior teams kept us up to date with policy changes, new guidance, they also ensured we were one of the first to start weekly COVID testing and even organise for us all to have our vaccines done as soon as it was available.
Alina Homecare pay very competitively and our staff pay rates are some of the best in the local area, and on top of that we receive perks and benefits that other companies do not offer. It's the little things that make the biggest difference, and make this a fantastic place to work.

I worked for them for few months and I done one week on and one week off they refuse to pay travel and food they pay you a month after for that. They underpaid me my wages they don’t care about employees circumstances also there not any benefits working with them they refuse to give me care certificate I worked my ass off and studied a month before even given a offer and during my employment they bribed me saying I need to complete more weeks with them there was some conditions I forgot to read.

My niece entered into supported four years ago at a property managed by Alina in Maidstone. The house isnt fit for purpose, the care and support they provide is a joke. My niece is profoundly autistic and lost her Mum to suicide, father placed her with Alina. During the 4 years she has had cat flea bites (another residents pet), wet eczema under her breasts due to
poor hygiene. Staff are supposed to provide 51 hours of care 1:1 and several more shared hours. That doesn't happen. Rubbish piled high outside the property and more than 50 different support workers have come and gone in her time, none there now have been there for more than a few months. She has ploughed on weight left to her own devices to choose meal options to staff that couldn't warm a can of soup. Staff have tampered with her mobile and blocked numbers for myself and other maternal side of the family. Of course their recollection of incidents vary from ours, always portraying them in a better light. They lie and pass the buck without ever accepting any responsibility. I have involved CQC and care manage from social services but they all collude with one another. If you are thinking of Alina as a supported living option for your family, please dont.

This company goes above and beyond to make your loved one safe, happy and comfortable!
Some of the reviews are bound to be negative like anything in life, one or two will always have a different opinion/ experience or even misunderstand the situation and want to just type nonsense, however it’s in my very strong opinion and knowledge that this is one of the most amazing companies with managers that genuinely work so so hard and carers that seriously go above and beyond in every single way possible to ensure your loved ones are looked after in the best possible way.
In my experience, opinion and knowledge I speak about the Bromley branch.
I highly recommend Alina home care without a shadow of a doubt!

Firstly this company have a false score as 99% of the reviews are by staff/managers
If you read the 1 *’s you’ll get the real story
This company have shown their true colours as money grabbing manipulators and bullies of the vulnerable
Fictional calls and continuous invoice errors (over charging) ok if you’ve somebody checking but not so if you haven’t or pay DD
The latest is charging for being in hospital, having a holiday or even passing away ? They will invoice you regardless as it’s all about the money
The managers/owners of this company are money grabbers who take vantage of the vulnerable which turns my stomach
Do not use them, find someone private who’ll do the job for less, they’ll also save you money and a lot of stress

This is a care company that actually CARES. Sally is an excellent manager and goes above and beyond to support her clients and their families. The contrast between this company / branch and many of the others is stark. So many are just not interested and seem desensitised to the human element of care; the management hide behind rules and regulations. In comparison Sally is incredibly responsive and adaptable, and her team is skilled and experienced. My dad recently died and I don't know what we'd have done without them in those last days. The support was truly remarkable. I highly recommend Alina Care Bristol North.

Brentwood manager joy is a great manager always supportive with any questions needed, enjoying my job working with joy and the company and joy would definitely recommend working for Alina home care in Brentwood