Alina Homecare Avis 

I started a new career with Alina Brentwood three months ago. I am so settled and confident with the change. This is due to having great training, advice and support from my manager Joy & colleagues. Best thing I have done!

Enjoyed my interactions with all the clients. Felt well supported, by staff members and my colleagues. Enjoyed my time at the company!

Alina Homecare made sourcing live-in care for my Grandpa straightforward and seamless. From a quickly arranged assessment to the care worker arriving, we received excellent customer service and more importantly, outstanding care - very professional and caring!
I could not recommend Alina Homecare highly enough.

Having worked in health and social care for a long time it is a privilege to work for a company that puts quality of care provided at the absolute forefront.
Alina Homecare have a fantastic work culture that encourages transparency and development. The training that all staff receive is outstanding!

When we were sourcing care for my late mother in law, every provider we looked at talked the talk about quality care. Alina Homecare actually delivered on it.

We had such amazing support from them and would not hesitate to recommend them.

Beware: If your loved one falls ill/has an incident/accident and requires a hospital stay, this 'care' agency will remove them from the books and leave them high and dry when they are discharged & return home!

This happened to my severely disabled mum who was left without any home care for several weeks whilst Social Services had to make arrangements. A disabled woman, who has full faculties, and spent hours and hours stuck in bed because Alina withdrew their care package.

I'd happily have taken this a lot further but, at my mum's request, I had to let it go. After her horrific ordeal she just wanted to let it go, and heal.

If it were up to me, as someone who works within the hewlth industry, Alins would have been taken to task!

Supporting our elderly parents is not easy, but Alina are always so supportive, kind and helpful - they spotted my father in law was not well allowing us to get urgent medical care to him - great service

I started with Alina in 2019 as a care worker, after having several interviews with other company's, I felt their standard of care was the best at Alina, and they looked after their staff as well as their clients, I really enjoyed working as a care worker, with face to face training, supportive colleagues and office team, I then progressed to FCS and then to coordinator, the company has a lot of branches, they are all very supportive to one another, it is like working with an extended family, the quality of care that is delivered, I feel is at a very high standard, the care workers enjoy their job and this shows in their work, I receive positive feed back from our clients every time I visit them, Alina encourages you to excel in your role and supports you to progress if you wish to.

After a long time convincing my mother that she needed help, she eventually agreed to hear what homecare could offer her. I invited a couple of homecare companies round and out of the companies that came, my mother and I were both very impressed with Alina. We decided to go with Alina, which has turned out to be a great decision. They have been brilliant from the initial contact, to the ongoing care that she receives every week from staff that care, we are both so impressed.
Since having the care, my mother has increase the number of visits, one of which she is taken out for a couple of hours, which gives her back some form of independence that she loves. My mother has been so pleased with how the good the service is and how caring the carers are, which means a lot to me. My mother tells everyone how good they are!
Would we recommend Alina, YES! You will not be disappointed.
Well done everyone and thank you.

Alina Homecare have been providing care for my grandmother for 2 months now and cannot praise them enough. All staff are caring, reliable, trustworthy and knowlegeabe giving me peace of mind she is being looked after when family are not around.

Sorry but I have to bring this up. Recently I came back from my home and a women who lives here was screaming soooo loud. I went in and asked her what Is wrong and she replied "I want a walk" and that day we had 5, yes 5, a full house of support workers in the here and everyone was ignoring her because guess what..... they were all on their phones. Noticing me putting on my own coat to take her, someone did in the end. Then whilst everyone was off their phones I noticed someone hiding in the corner on there's. I went down and took the phone which was boiling hot and excuse for being on it was " I have a headache and I needed my phone" A headache and your on a phone? Insane.

But I will say, you have given me 5 people in here who I really trust with my care completely. They are amazing. Thank-you 😁

I joined the Stevenage branch 4 months ago and I absolutely love it. Love the fact that if you have any issues or concerns you can go to the office and talk with management anytime as they have an open door policy. Love working with all my clients as they are so sweet. All Alina’s training is spot on and so useful. All staff work as a team and are so helpful. Could not recommend a company more. Nothing nicer than waking up everyday to a job I love. Only downfall is, I wish I had done this job years ago.

The carers sent to my mum were so kind and caring towards her. A very well organised company, the help and support provided was excellent. I would recommend this care agency without reservation.

Alina Homecare prides itself to be a one of a kind social care service provider with a few points I would be highlighting below;
The recruitment process is quite thorough and in-depth making sure the best and most qualified candidates are absorbed into the team.
The induction and onboarding process is meticulously carved out to avail new staff the opportunity to integrate into the wok setting effortlessly.
The training and re training of the work force in new and up to date standards in health and social care administration,procedures and policies via the Alina Academy which boasts of seasoned and well qualified team of trainers and assessors in all areas covering health and social care.
The remuneration is one of the most competitive rate’s available with staff welfare and job satisfaction am integral part of the company’s values .
The management team is accessible and always willing to get feedbacks and suggestions to improve service delivery.
Alina homecare in summary is a fulfilling organization to work with giving satisfaction to both clients and their families stakeholders(CQC,social workers and staff)

So I joined Alina homecare in August as I was moving to Histon where our office is based . From the very beginning I have had inundated support from Tara (manager ) and Charmaine (field care supervisor) from the shadowing to absolutely anything if I need a chat about anything I can approach either Tara or Charmaine with the confidence that it is kept confidential. I made two great moves in August one moving to Histon and one taking the job at Alina homecare . I feel at complete ease with this company and know that the support is there if any of the staff need anything at all . I am grateful for these two beautiful souls that manage Alina homecare in the Histon office

For anyone considering Alina home care, be aware they require 2 weeks notice if you want to cancel a care visit. So if you want to take your mother out for lunch, plan well in advance. More concerning is if Mum goes into hospital you have to continue to pay Alina for doing nothing. Oh and when she dies, you still have to pay Alina for 2 weeks after you get round to cancelling their visits!

Having found this out, we went to another agency.

I have worked for Alina for over 4 years. During this time I have worked in different roles within the company. I feel this is one of the best care companies. I work with a great supportive team in Eastleigh. Would recommend joining.

I have worked for Alina Homcare for just over a year I can honestly say I’ve enjoyed every day I go into work. I was taken on as a Field Care Supervisor and I’m currently taking my level 5 great employer, great team in Eastleigh

Worst care provider I have ever had the misfortune to be involved with as they only care about themselves and the let there staff damage customers cars and say it was someone else's
They should be investigated fully asap

On the whole the service supplied was quite acceptable, certainly Stephen was never going to be an easy client, his age was not the issue but his many problems some due to disability some due to lifestyle choices as a young man.

The carers certainly learnt how to deal with him, sometimes softly softly and sometimes more assertively and as time went on, I felt able to step further back from a supervision roll.

The supervision of the carers by Alina was very good, especially as more equipment was needed to move Stephen around. Though I did sometimes feel that when I had a query I was given “we are not allowed to do that” and I would have preferred “we are not allowed to do that but we can do this”.

In other words, I did not always feel that supervision dealt with me that well, of course sometimes it was me being grumpy but not always.

So, on the whole as time went on and we settled into dealing with Alina all went well. Then Stephen passed away.

THEN

I discovered that Alina is going to charge me an additional two weeks from the date of death. Now I worked for a Care Company called Home Instead in a different area for several years and I know they did not charge once the client passed away.

I rang a few others and found none of them charged. One manager told me it was unethical and borderline illegal. Another told me that about 20% charge a “cancellation” on death.

I was certainly not informed about this when I signed up with Alina and it is certainly not obvious from any paperwork that this would happen and of course I rather assumed this did not happen.

So when looking for a care company check what happens if your relative passes away while in their care.