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Lisez les avis des autres

Noté 1 sur 5 étoiles

All good until you return the car. No deposit returned - they don't answer phone or emails. I contacted Dubai Consumer Association; I've been waiting for the deposit back since November 2024 and no... Voir plus

Noté 1 sur 5 étoiles

I have been renting from Al Mizan Car Rental since November 2024, and my experience has been extremely disappointing. They gave me the wrong car when I first arrived in Dubai. The rep... Voir plus

Noté 1 sur 5 étoiles

Avoid this company if you are planning to rent a car. They won't return your security deposit and have to wait long time. They don't answer your phone call and even response from refund department... Voir plus

Noté 1 sur 5 étoiles

VORSICHT….. DU BEKOMMST KEINE KAUTZION ZURÜCK!!!!!!!! Ich habe bei ihm Fahrzeug gemietet, bei der Übergabe war alles in Ordnung, die Kaution habe ich seid zwei Monaten nicht zurückerhalten. Ich bin... Voir plus

À propos de l'entreprise


Coordonnées de contact

1,4

Mauvais

TrustScore 1.5 sur 5

38 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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Tous les avis

(38)

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

Very bad company to rent from

Very bad company to rent from.
As advertised looking good but actually horrible company to rent from, customer service very poor, deposit impossible to return without legal actions and lots of wasted time on your money and mental health. Avoid totally

8 juin 2024
Avis spontané
Noté 1 sur 5 étoiles

Avoid this company if you are planning…


Avoid this company if you are planning to rent a car. They won't return your security deposit and have to wait long time. They don't answer your phone call and even response from refund department is very poor.
I got my deposit back within 24 hours after I filed a case with DED and Dubai Police.
My best advise is to go with other rental company without having to pay any deposit, prices may be high but it is safer option.

10 mai 2024
Avis spontané
Noté 1 sur 5 étoiles

Scammer

Scammer! These people are scammer . I rented a car from them . I thought this is cheep rental company. I paid my rent and deposit of 1000Aed . They said that we have policy to return deposit in 30 Days . I am waiting for my deposit for 65 days . They have lot excuses . I visited office many time . Their staff is very polite when you will go for rent but when you will go to claim deposit they are very irroogent with worse behavior. They will not even answer your call. Please Don't rent a car

8 avril 2024
Avis spontané
Noté 1 sur 5 étoiles

Scammer

Scammer! These people are scammer . I rented a car from them . I thought this is cheep rental company. I paid my rent and deposit of 1000Aed . They said that we have policy to return deposit in 30 Days . I am waiting for my deposit for 65 days . They have lot excuses . I visited office many time . Their staff is very polite when you will go for rent but when you will go to claim deposit they are very irroogent with worse behavior. They will not even answer your call. Please Don't rent a car

9 avril 2024
Avis spontané
Noté 1 sur 5 étoiles

No security deposit refund

I've rented the car on 23 March, company took security deposit and 2 months later they haven't issued any refund of 1500AED.
I've reached to them couple times in whatapp, they said to send them emails. I did. No reply. No refund. Nothing.
Please help

23 mars 2024
Avis spontané
Noté 1 sur 5 étoiles

SCAM❗️❗️❗️ Please avoid

SCAM❗️❗️❗️ Please avoid, it's a terrible company!
I rented from them this year, and when you sign the contract, absolutely nothing is explained. They demand the money upfront, they are very rude, and on top of that, they did not return the deposit. They force you to pay fines or damages to the car that were not even caused by you. A terrible experience that ruined the end of our vacation.

30 avril 2024
Avis spontané
Noté 1 sur 5 étoiles

This company is a scam

This company is a scam, the steal your deposit. please everybody who was scammed by this company, report this crime to the police department of dubai:
dubaipolice.gov.ae

20 octobre 2023
Avis spontané
Noté 1 sur 5 étoiles

DONT USE AVOID AT ALL COSTS

Absolutely ridiculous service. Avoid at all costs as they will not return your deposit unless you have a UAE bank account. I have been waiting 4 weeks between each email as there is no phone number to call. Have given up now. Will be making a report to the authorities as this is theft.

24 novembre 2023
Avis spontané
Noté 1 sur 5 étoiles

AVOID AT ALL COSTS

AVOID AT ALL COSTS! Worst company i have ever dealt with. They are rude and speak to you with no respect. They demand money from you all the time. Add extra charges. Send threats and harass you if you dont pay. Dont expect your deposit back either! They are scammers and thieves. Would rate 0 star if i could. Will be filing a report.

5 mars 2024
Avis spontané
Noté 1 sur 5 étoiles

No Caution back, Be Wary.

I rented a car in the period from 30 September 2023 to 07 October 2023. License plate number 38928 model M-JAC S3. I sent emails on the dates: 11-16-23, 12-01-23, 12-03-23, 12-06-23, 12-07-23, 10-12-23, 12-12-23, 27- 12-23, 16-01-24, 23-01-24. I then sent dozens of Whats App messages. The last response was that I would receive the refund on 16 January 2024, since then I have not received anything, nor responses despite dozens of reminders, much less a refund. I strongly advise against renting any vehicle with these scoundrels because they will not refund your deposit. A whopping €314.77, AED 1247.
Jessica Antonia Calmo

30 septembre 2023
Avis spontané
Noté 1 sur 5 étoiles

Deposit not refunded Avoid this company

Avoid this company. They do not return deposits.
Very very dodgy company.
They will pass you around the block from WhatsApp to email to WhatsApp etc but no one refunds the deposits.
3 months since we returned car we are now waiting they are ignoring us.

Have filed complaint with DED.

12 octobre 2023
Avis spontané
Noté 1 sur 5 étoiles

We have been waiting for the deposit…

We have been waiting for the deposit money since December 22, now we’re at the end of June 23 and they have not returned anything. They are fraudsters.
In addiction, they asked us to pay fines but without any receipt or piece of paper……
Crazy!!! We are really angry. Give our money back!

10 décembre 2022
Avis spontané
Noté 1 sur 5 étoiles

Scam

Rented a car on 8/3/2023 and paid a refundable deposit of AED 1.500 which was refundable by e-mailing them 30 days later. I have e-mailed them 5 times, called them on each available number at least 10 times, reached out through Whats App... they do not respond nor have they refunded that amount.
I would avoid at all cost and be warned if you go ahead with them.
on 18/4/2023 having used all existing methods to get them to comply with their own policy, I have filed a fraud case with my credit card company & my bank.

8 mars 2023
Avis spontané

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