We moved into our property and was not left anything regarding boiler. From start to finish Alpha were amazing. Tom was great via email and by phone. Engineer was great my husband said. Highly recomme... Voir plus
L'entreprise a répondu
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My boiler was due a service and James the engineer was on time ,friendly and professional as always . Explained what was needing done and got on with the job . Great service .
The engineer was prompt and easy to talk with, he worked hard and tidied up after himself. He explained what he had done and what followup action was needed, and how he was going to action this. All r... Voir plus
L'entreprise a répondu
Arrived on time. Great comms about when the engineer would be there. Serviced the boiler and explained all the steps and what needed changed. It's now running better than ever. Friendly and efficient... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Alpha Heating Innovation
Écrit par l'entreprise
Manufacturing products to meet heating and hot water needs for practically all property types or household size, Alpha offers high efficiency boilers as well as hybrid and heat pump solutions. In this way
Alpha make it easier for householders to switch to renewable technologies that help lower the national carbon footprint and future-proof homes.
For true peace of mind, we offer market leading warranties on our full range. The Good Homes approved E-Tec Plus combi comes with a 10 year warranty as standard that can be boosted up to 13 years when installed with selected accessories.
Expert customer advice
Whether you need help choosing the right heating appliance, or you experience difficulty before, during or after installation, we are here to assist. You can rely on our Customer Service team to provide you with expert advice. Whether it’s a simple query or a more complicated problem, help is only a phone call away.
Making a difference
Here at Alpha, we marry new and traditional technologies, drawing on the best elements of each to deliver unique heating solutions.
Wherever possible we encourage a holistic approach to each project, utilising the familiar high efficiency gas boiler alongside advanced renewable heating technologies in the form of hybrid systems or full heat pumps.
Such solutions are practical to install and extremely cost effective, enabling people to make an impact on their energy bills and carbon footprint sooner rather than later.
For true peace of mind, we offer market leading warranties on our full range. The Good Homes approved E-Tec Plus combi comes with a 10 year warranty as standard that can be boosted up to 13 years when installed with selected accessories.
Expert customer advice
Whether you need help choosing the right heating appliance, or you experience difficulty before, during or after installation, we are here to assist. You can rely on our Customer Service team to provide you with expert advice. Whether it’s a simple query or a more complicated problem, help is only a phone call away.
Making a difference
Here at Alpha, we marry new and traditional technologies, drawing on the best elements of each to deliver unique heating solutions.
Wherever possible we encourage a holistic approach to each project, utilising the familiar high efficiency gas boiler alongside advanced renewable heating technologies in the form of hybrid systems or full heat pumps.
Such solutions are practical to install and extremely cost effective, enabling people to make an impact on their energy bills and carbon footprint sooner rather than later.
Boilers and heat pump solutions
Écrit par l'entreprise
- Choose Alpha for quality
- Using only the best components and exceptionally high manufacturing standards, our appliances deliver truly outstanding performance and reliability.
- Committed to 5-star service
- We pride ourselves on the quality of our products and in being there when you need us.
- Good Homes Approved
- The Alpha E-Tec Plus combi boiler range has been certified ‘Good Homes Approved’ and received a five-star review from the leading home-improvement publication. The Good Homes team was impressed by the compact size, performance, quality components and value for money of the E-Tec Plus.
- The right choice for today and tomorrow
- With our efficient range of boilers, heat pumps and hybrid systems you don't have to choose between eco-friendly and economical.
Coordonnées de contact
London Road, TN15 7RS, Wrotham Heath, Royaume-Uni
- 0344 871 8760
- info@alpha-innovation.co.uk
- www.alpha-innovation.co.uk
4,7
Excellent
9 k avis
Demande des avis aux clients
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A répondu à 98 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Boiler broken down again
So as per usual we had our annual service, boiler needed a new heat pump, they came back 10 days later to fit it. Worked great the next day, the following day had an E75 error message and no hot water. Rang the help line got the usual somebody will be in touch to book an engineer. 24 hours later still not heard a thing, so rang the engineer who fitted the pump. He used his contacts to arrange via Alpha an engineer to come and take a look. Nice guy came at 7pm to try and fix it, changed out a sensor and boiler worked for 24 hours and now has an E02 error message and no hot water. Rang the help desk and got the usual nobody available until Monday. Boiler also would not shut down so I’ve switched it off and the socket.
So two OAPs are left with no hot water for at least 3 days and who knows how much longer. Every year this boiler breaks down and it takes weeks for it to get sorted. Don’t buy Alpha they may give you a long parts and labour warranty but that’s only because nobody would buy them if they didn’t.
Well the reply is the usual blah, blah. They really don’t give a damn and bet we don’t hear anything for days.
30 juillet 2026
Avis spontané
Réponse de Alpha Heating Innovation
Morning, We apologise for your frustrations and thank you for raising your concerns regarding your boiler. Unfortunately our engineers do not work weekends. I have passed this to the Manager of our service team to assist in resolving as quickly as possible for you.
Engineer explained everything what was…
Engineer explained everything what was being done.Very pleasant
31 juillet 2026
Réponse de Alpha Heating Innovation
Hello Anita, So pleased our engineer kept you informed throughout your visit. Thank you for leaving a review and 5*'s.
Alpha Boiler Service
Engineer phone to say he was on his way and gave a predicted time
He was very professional and carried out the service giving me advice about outdoor cage.
31 juillet 2026
Réponse de Alpha Heating Innovation
Hi Sue, Brilliant! our engineer communicated well and offered advice. The team will appreciate your review and 5Stars.
Réponse de Alpha Heating Innovation
Hi Scott, Thank you for your 5*'s and review, glad you were satisfied with your visit from our engineer.
Great service-
Great service- . Contact me via letter to arrange to book a service to my boiler.
Polite engineer -Richard.
23 juillet 2026
Réponse de Alpha Heating Innovation
Hi Sylvia, So good to hear start to finish with our service team was positive and Richard is a lovely engineer they will appreciate your review and 5Stars.
Prompt and reliable service by an…
Prompt and reliable service by an expert fitter who knows Alpha products.
30 juillet 2026
Réponse de Alpha Heating Innovation
Morning, Pleased all went well on your visit and thank you we have a great team of engineers all very knowledgeable with the Alpha range. We appreciate your 5 stars and you leaving a review.
The behaviour of the engineer was very…
The behaviour of the engineer was very polite and professional. Only comment for improvement would be a more accurate expected arrival time as 8 till 5 I had to keep full day free. If it had been morning or afternoon I would plan half day free.
30 juillet 2026
Réponse de Alpha Heating Innovation
Afternoon, So pleased our engineer carried out your visit well and was respectful in your home. We unfortunately at times cannot offer timed appointments as to the nature of the call outs, although our engineer will call 1/2 an hour before arrival but I will pass onto the team. Thank you for leaving a review apologies for any inconvenience caused.
Réponse de Alpha Heating Innovation
Hello Jacqueline, Glad you were satisfied with your visit and for the 5 Stars thank you.
Very efficient office wise and engineer…
Very efficient office wise and engineer excellent
29 juillet 2026
Réponse de Alpha Heating Innovation
Morning Sandy, Brilliant! your experience with us and visit went smoothly we have a great service team and they will appreciate your 5*'s and you taking time to leave a review.
Réponse de Alpha Heating Innovation
Hi Richard, Great to hear you were happy with your experience with our team and engineer visit they will appreciate your 5*'s and thank you for taking time to leave a review.
Very Pleased!
Your engineer, Rob, was prompt, polite & professional and he carried out the job quickly and efficiently.
Very pleased!
28 juillet 2026
Réponse de Alpha Heating Innovation
Hello Andrew, Brilliant! Rob will appreciate your 5Stars he is one of our top engineers within the service team, so pleased you were satisfied with your visit, thank you for leaving a review.
Good tidy technician👍
27 juillet 2026
Réponse de Alpha Heating Innovation
Morning Mark, What we love to hear!, thank you for taking time to leave us 5* and pleased our engineer was respectful in your home.
After having a new alpha boiler fitted…it's been a total disaster and a disgrace to say the least.
After having a new alpha boiler fitted a couple of weeks ago it's been a total disaster,after 3 days got no ignition fault engineer came out replaced gas valve and control panel.. Within a few more days main fuse in boiler blew 3 more days with no hot water, engineer came out diagnosed a weak fuse 🤣🤣he had only gone up the road then got no ignition fault,did some tweaks said it was fixed .
Been not igniting a few times this week but eventually fired up then last night trying to have a shower no ignition fault again this time had to reboot 4 times to get a shower.Alpha said after my last review over a week ago they would get in touch not heard a thing 😭 absolutely a joke .Please do not get a alpha boiler it's the biggest piece of junk going and is not fit for purpose.I want a new boiler fitting off alpha as this is a total disgrace if not sorted soon will get trading standards involved..If I have 1 issue with that one I want a refund and will get my engineer to fit a different make..
28 juillet 2026
Avis spontané
Réponse de Alpha Heating Innovation
Morning Philip, Our apologies this hasn't been resolved as yet and for your frustration thank you for your patience. I have passed to our relevant team and requested them to contact you today to update and assist on your situation. .
Unreliable with their boiler service appointments
I have now had two boiler service appointments cancelled by Alpha Heating. An engineer did not turn up for their service date on 10/7/2026. Told by a service adviser that a text message had been sent a week earlier to advise cancellation. A mobile phone number had not been registered with Alpha at the time to allow for receipt of the message. A second appointment arranged for 28/7/2026 was also cancelled by Alpha, under receipt of an advice this time, due to holidays. Previously have had good service, but their standards have fallen very short on this occasion.
10 juillet 2026
Avis spontané
Réponse de Alpha Heating Innovation
Afternoon Nigel, Apologies for your frustration waiting for your service visit. I have requested some information from yourself and will pass on to our service team to assist once received thank you.
I recently had my ye servicean
I recently had my yearly service and the engineer arrived on time and called me to tell me what time he would arrive. He was professional at all times.
20 juillet 2026
Réponse de Alpha Heating Innovation
Hi Dave, So pleased your visit went smoothly and our engineer communicated well, thank you for the positive review and 5Stars.
Engineer was very thorough and informed…
Engineer was very thorough and informed us of the work he was doing.
24 juillet 2026
Réponse de Alpha Heating Innovation
Hello Kath, Great to hear our engineer kept you informed. We appreciate you leaving us 5*'s.
Very disappointing experience
Very disappointing experience. I booked an appointment through Alpha Therm's portal, received confirmation, and even took a day off work specifically to be at home for the engineer.
On the day, after several phone calls, I was told my appointment had been cancelled because the engineer had been reassigned to a commercial boiler job. I was then offered a new appointment several days later.
I understand that emergencies can happen, but cancelling a confirmed appointment at the last minute, after a customer has taken time off work, is simply not acceptable. Better planning and communication are needed.
24 juillet 2026
Avis spontané
Réponse de Alpha Heating Innovation
Hi Mehr, we're sorry to hear this and understand your frustration. Thank you for providing the requested information, enabling us to investigate further. The details have been passed over to our Operations Team Leader who will make contact with you directly.
Réponse de Alpha Heating Innovation
Hi Keith, this is great to hear. You're welcome, we appreciate you leaving a review.
Friendly, professional engineer, excellent boiler service
The regular engineer phoned me before arrival and quickly started his check. He found a faulty part and replaced it with a new one. He was pleasant, friendly & professional throughout, & he answered any questions I had about economical heat settings. Excellent service!
23 juillet 2026
Réponse de Alpha Heating Innovation
Hi, great to hear you were once again pleased with the service from our team. We're lucky to have such a great team of engineers. Thank you for leaving a review.
I was kept informed by email and txt…
I was kept informed by email and txt the engineer rang me on his way to give me approximately what time he’d get to me
His work was excellent and informed me on all the work he had done all ok nothing needed replacing excellent very pleased
23 juillet 2026
Réponse de Alpha Heating Innovation
Hi, we're very pleased all went smoothly with your visit from our team. We appreciate you taking the time to leave such a kind review.
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