Alterna Savings Avis 

The buggiest software of any financial institution. Many many service interruptions. They took over my credit union, Northern Lights in Sioux Lookout. We now do not have an office, no after hours service on line, to get service I have to drive 100klm to Dryden where service is also limited. The office in Ignace was also taken over, it also is now closed. Ignace clients now have to drive about the same distance 100 plus KLM to Dryden for services.
I have been trying to complete a transaction all day and been denied service, I have been personally and financially embarrassed by the stupidity of their services and software. Complete CRAP!!!

Very helpful and quick to get everything we needed completed.

Can you inform your members about E Transactions and what they can do to limit the amount that goes out when they get scammed.
What is a difference between a Fraud and a Scam same thing.
Some other banks value there customers and back them up when this happens. Myself I was told we don't cover these things with Alterna Savings. Really as a member for 30 years I do not like being under valued as a member.

Was frauded 3k THEY WERE ABLE TO WITHDRAW that money with my emails address and the link the asked me to enter my bank location. No account number or passsword, just email and location of bank ....BEWARE ON MARKETPLACE LOTS OF THIS STUFF GOING AROUND.
Fraud unit were able to help out and resolution center was the same we can't give you the MONEY you got SCAMMED OR FRAUDED, THEY SAID IT WAS A SCAM NOT A FRAUD same thing.

I have a Police report but they are overloaded with Fraud / scam Cases.

So the banks don't care about you but only themselves BUT THEY ARE HAPPY TO TAKE OUR MONEY AND INVEST AND MAKE MONEY WITH YOUR MONEY.

Very Pissed off member of 30 years plus.

UPDATE - Fraud department reviewed my case - they say that it will be the police to investigate were the moneys went - BANKS SHOULD HAVE BETTER DETECTIONS WHEN FRAUDULANT ACTIVITY IS BEING COMMITED we pay for a service but they will not provide thief when a member gets frauded out of money....

UPDATE -
BE VERY CAREFUL OF prepaid E-Transactions on Facebook Marketplace, do not click on these. Run away at all cost, they will get into your account and take your money.

DO NOT BE THE NEXT VICTIM OF THIS FRAUDULANT ACTIVITY ON MARKETPLACE FACEBOOK.

Yes be very careful ....Facebook marketplace is a scammer paradise....Banks will not cover your loss...police have too many scams to cover...so in other words ur SOL....

I've been with Alterna Savings since the early 90s.
They offer very good personalized service and I have never experienced a single problem.
I have all my savings, TFSAs and checking there. They call me when a certain investment is up for renewal and they always find me the best rates.

I had a great experience at the Stouffville Alterna. Jordan Keith has an amazing customer service approach. He quickly and effectively responded to my request to access my RESP in preparation for my daughter’s 1st year at university. He made the whole transaction seamless and fluid. Thank you Jordan for your help.

Bill was taken from my wife’s account. Employee tells me that I have to fix it. I told them that I don’t know who it is. They wouldn’t listen. They kept on telling me that I had to know who it is. So I got mad and hung up. Now they treat me like garbage. Kingston Alterna savings sucks.

My mother in laws bank acct was compromised, took her whole savings, just shy of $7000. Bank not backing her up or supporting her, blaming her that it must have been her fault, tellers at bank informing us that many seniors accts were hacked in fall. No communication, no loyalty, stay clear of this bank. Absolutely disgusted!

Alterna is absolute garbage!
How many hours of my life dealing with app that I will never get back.

Looking at reviews should tell the world all it needs to know about using altera savings.

Very sedum use the ATM, however! every time I go to use the Belleville drive thru ATM = out of service!

Another Credit Union scam, at least this time it's only a $15 share.

TERRIBLE SERVICE! WASTED MY TIME. NEVER CALLS BACK OR PICKS UP PHONE CALLS!

Absolutely DISGUSTING customer service. I waited 3 months to get strung along and declined for a loan. O ly way they would do it is if my parents move their mortgage to Alterna. Absolute SCAMMERS! DO NOT DO BUSINESS HERE.

Do not join with this bank. Benefit not better. I was with TD Canada Trust when it was Quinte First, I never had a problem with Quinte first, however since I signed up and got 300.00 CAD in

for joining, and setting up my credit card and cellphone payments it's been an c#nt to use Alterna Savings. I never signed up to be apart of Alterna Savings b#llshit, their app doesn't work, I have the pending screenshots, I was told by the company it was a default with my bank, my bank passed the blame onto the casino. I have lost money in limbo because their system f#cked up after sending an e-transfer and here they said 1-3 busniess days that was 11 days ago since Quinte first sent that email, it has been. A few months since Quinte was bought by alterna. And now I'm looking to find bank I can trust the the same.

I do not like Alterna Savings they can and will be outdated and lie to the consumer, I'm already looking into switching my account to another bank. F#ck you altera fix your sh8t. You ain't children.🙄

We were members of the Pace Credit Union for many years and everything was going fine! Great service at the Mississauga Branch - we bank at the Matheson Br and previously, when Pace had an Office at Square One! So we go back that many years!

Then came along Pace Securities and that was a disaster for many of us. We had built tremendous CONFIDENCE in Pace Credit Union and felt very secure that, as we retired, Pace Securities would be good for us. But a couple of Officers at the Pace Board had different, self seeking, objectives! The father and son team of the Smith family who shattered our dreams! Their case is being handled by KPMG and we are still waiting to hear the outcome, the fair and just outcome!

We are now with Alterna and after initial
"teething" problems we are happy. The service at the Matheson Branch, particularly by Anna Coccavo, Kavita Vyas, Aldale Johnson, Rita, Karen and the Manager Peter Jeyaraj, is highly commendable. We are happy and feel that they have OUR interests at heart!

We hope our Confidence in Alterna is maintained by Management and that we Senior Retirees will not have to face what we did towards the end of the Pace era.
We are not that computer savvy, and hope and pray that the Management of Alterna will continue to have and watch over the "Bells and whistles" that fraudsters may come up with and safeguard our financial assets!

Sincerely, Al and Edna Mathias

The worst bank

They don't answer the phone anymore since Alterna took over. They don't return calls either. I have been inquiring since January about sudden Bank charges to my account. In December, I threatened to change banks and the teller Rose, told me, "make sure you don't forget to notify revenue canada about your direct deposits"! So I have been slowly transferring my money and direct payments to another institution. I've never been more displeasedwith a bank in my life.

I didn't sign or have/had any agreement with them, as I saw my bank account alert and they charged me over $140.
I don't have any emails received from them or I sent them ine other than the complain what I have written!
I dint know how and where did they get my bank informations!
If they don't put money back to my account and don't send me an apology with EXPLANATION ASAP.
Than I will fight for my legal rights as I am on PTSD and it has really effected me and I will need more for that.
Akber kara
403 607 3359

Uses to be a great bank been with them since 2004 last few years was going down hill now that's it's alterna savings it's even wrose I called for weeks trying to get help. I had go directly to the bank to get help and was literally told by the secretary ooo yes I know my phones been ringing it's been ringing off the hook driving me nuts so I just stopped answering it. I was very angry at this point after hearing this from the secretary own mouth I just wanted to leave. If you don't like ringing phones maybe you should find a different job

They flagged an e transfer as fraud. After I verified it they sat on my money for 5 days. How are you supposed to run a busy with this type of service?

Sadly, this is a rinkydink bank that calls itself friendly. Just wow. I recently had to work with them and I swear their rules changed every day. It truly was a nightmare. Untruths, unprofessional, having a poa doesn't matter...next day it does. And so on. They even gave me someone elses statement one time! I would rather recommend hiding your money under the mattress than recommend them.