Altosoftware Avis 

Nasreen is so fantastic, in fact, everyone at Alto is, the system is phenomenal, it does so much, the only challenge is finding it all and knowing how to access and implement all the good stuff, its packed full of it!

Nasreen has been attentive, professional, and genuinely committed to helping us with the software. Emails and calls were answered promptly and always there to find a solution. Thank you so much Nasreen!

Scathing review to follow...
We switched in 2023, with all sorts of false promises from the sales team.
Nothing works correctly - it simply is NOT compatible with the Scottish system so if you are based in Scotland avoid at all costs.
Aside from this, their support, as noted with other reviewers, is an online ticketing system. Most recently this took 9 days for a response and only then after me sending 2 chaser tickets.
Whenever we encounter a problem, we're given 'workaround' suggestions to make the thing do what we need it too which makes a mockery of training a new person since nothing is in any assemblance of an organised style or system. It is just shockingly bad.
The trauma of changing CRM is bad enough and I don't know whether I can put my team through it again, but my advice to anyone considering a move of CRM systems, PLEASE AVOID ALTO AT ALL COSTS.
I'll expect a response on here from someone on the marketing team trying to avoid bad reviews but would rather hear from support regarding some ACTUAL ANSWERS AND SOLUTIONS for the shambles of a mis-sold system.

We've recently migrated from Expert Agent, who we've used since 2016 to Alto.

Ben McLeod helped us get a demo booked and helped us throughout the onboarding and eventual migration to the new system, and has continued to support us since with great levels of communication.

Melissa Reeves has also been very helpful with getting us onboarded and continuing to support us.

Whilst we are still getting fully setup still, we're not far from being fully established on the new system and can already start to see the long term benefits, such as the integrations with the systems we already use such as FixFlo, Inventory Base and Vouch.

Ben has been super responsive and exceptionally efficient in actioning our requests , a true gentleman . If Ben was running expert Agent we would not be leaving!!! well done Ben ..Mike

We have been allocated for ALTO a new account manager Nasreen Khan and her service has gone above a beyond to assist us in every way. Exceptional service which has been a vast improvement from her predecessors whose performance was far from satisfactory!

the support isnt there at all ;

you can wait two weeks and still not have the issues resolved.

My company has decided to move away from Vebra Alto. Part of the reason is the poor service levels when responding to day-to-day issues we encounter. However, Jack Holmes has been dealing with our migration and has been our contact during the notice period and we have found him to be responsive, helpful and a pleasure to deal with. Its a shame we didnt have Jack as our account manager. He gets 5 stars.

Nasreen has been really helpful during our renewal. Ben was also really quick to reply. Overall friendly, easy and quick service.

Amy Hammond was extremely helpful, I called with an issue and got through to her straight away. Upon advising her on my issue, she logged it and called me back to resolve within an hour. Extremely efficient service and extremely grateful, thank you!

Helpful and great to deal with!

Having migrated from CFP a clunky old system we could not be happier with Alto as our CRM for our Lettings Agency and Ben Mcleod has been incredibly efficient, helpful and attentive to any queries or assistance as our account manager. Would highly recommend Alto to any Lettings Agency as a comprehensive, user-friendly system which also has some great integrations making those supplementary processes joined
-up.

Ben McLeod of Alto has been extremely helpful during my renewal. I would highly recommend to others

Ben was efficient and gave a seamless service. Nothing was too much trouble.

good communicator, friendly, to the point

Used Alto since i started my lettings agency in 2023 and had no issues until recently, They have taken away the direct email services for help and instead opted for online forms which you fill in and await a reply. After 5 days still no reply with any guidance for help on an account query. As a business you cannot wait this length of time for help as there are no other ways to contact them now other than the online submission. I will be looking for another software provider if the service doesnt go back to how it was before

I've been dealing with Ben McLeod, he's been very helpful and supportive with us managing our account. The software has continuously improved over the years and is supported by the fantastic service we receive.

helpful staff, efficient system

Awful customer support, and I mean really really bad. Easier to just find any other Estate Agent Software that cares about their support

ALto / Vebra used to be good support when you could speak to someone. Now it's getting worse and worse. An insult to the monthluy license fee.
1) Telephone calls never answered (held for an hour)
2) Emails not answered (we’ve switched to a new online form-based system) Laughable how they say 'This change makes it quicker and easier for you to get the help you need.' NO IT DOESN'T . It makes it much more complicated. Your forms need way too long to fill out and way too complicated.

Ben was very quick to respond to us reaching out to him. He was informative and very helpful, every think he promised was delivered immediately.