Anaconda Stores Avis 

Bad customer service. I am trying to get a return label to return a product which is way smaller than what the size chart on their website says. They claim you have 28 days change of mind, but looks like only if you can return it to their shop. No answer so far to many emails and no hotline to call or real online chat.

Refused a refund on a product I was entitled to according to Australian consumer law. Never shopping here again just got to BCF or Bunnings or anywhere else that actually treats customers with respect. Don't understand their business model, miss out on thousands of dollars of purchases over a lifetime because you wouldn't refund a $99 product that clearly failed.

I placed two online orders and paid $14.99 extra for each order for express postage (advertised at delivered in 1-4 business days) When the items arrived 5 & 7 days after the order, I requested reimbursement of the express delivery fee, which was clearly not fulfilled as advertised. To my surprise, Anaconda has so far refused to reimburse the express fee, making all sorts of excuses. I can only warn customers not to purchase from these guys - or certainly not pay for express freight. Extremely disappointed by the service, poor communication and lack of accountability. Many of the packages are also poorly packed and arrived damaged.

False and Misleading Boxing Day Sale prices. Looked at a pair of Merrel mens sandals for $129 2 months ago, went into Geelong store and the same sandals up to 50% off Boxing Sale were $139. What a scam. Report them for false and misleading advertising and for deceptive sales practices like Coles and Woolworths. This Company are Rs-holes!

La experiencia d eprincipio a fin fue muy mala. Pensé que era una marca mas seria pero no fue así.

Hice el primer pedido por la Web y al cabo de 2 días me lo cancelaron, enviandome un email diciendome que se les había agotado los nachos y que tenia que pedir otro PACK.

Hice de nuevo el pedido, y pasado otros 2 días lo mismo. Bueno, cojo fuerzas y les digo que qué no hay agotado. Una vez me comentan, hago mi pedido, en el que practicamente solo habían palomitas y unas 4 bolsas distintas, a parte.

Después de una semana para hacer el pedido, tardó casi otra semana en enviarmelo.

No contento con ello, las bosas vienen practicamente vacias y no son nada del otro mundo.

Despues de gastarme 36€ en palomitas, me encuentro con eso.

Sinceramente, me parece otra forma de estafar a los usuarios. Está genial que sean snack saludables, pero de ahí a engañar así... Fatal

Purchased a Columbia Women's Evapouration Jacket from Anaconda which deteriorated after a couple years of use. It came with a limited lift time warranty so I contacted Columbia to find out how I get this assessed as the interior of the jacket just fell apart. For a $200+ jacket this wasn’t good enough. Columbia said to send it in either fire y or (preferably) through the store I purchased from. I took the jacket and invoice to Anadonda Frankston and straight away I was treated by the store manager as though I had miss used the jacket (have you washed it as per instructions - yes, if you’ve worn make up they won’t cover warranty, I don’t wear make up, especially on the back of my neck????). Then instead of sending the garment to Columbia as we had discussed, they decided they would hold onto my jacket for a week and do their own ‘assessment’ saying the damage was from make up (noting again I don’t wear make up and there is absolutely no stains on the jacket). I know they just couldn’t be bothered sending the jacket back….seriously poor communication and poor customer service. Do yourself a favour and go to Kathmandu where they actually care about their products and the customer

They sent our product with a missing part.
Their customer service is really slow to non responsive. It'd take them 2 weeks to reply 1 email and they ignore all follow-up emails. They also sent the wrong replacement item twice, and has now become completely unresponsive. So the missing part is still missing. Their customer service are a bunch of hopelessly incompetent people.

Went to the Darwin store (Milner) today to purchase a child’s bike advertised and what I thought was in stock on the website. Was advised that there were noe in stock so I asked if I could purchase the one on display. Staff told me that I would have to pay $40 extra for a build fee. $40 for a $120 bike was i thought a bit expensive so i declined. Too bad Anaconda will not be back there.

i was so impressed with the service i received yesterday in your Bunbury store, Stacey and Jo sorted my issue helped me choose a new jacket, Anaconda you should be very proud of your staff in Bunbury, not only is the store amazing visually your staff simply put are AMAZING
LEAH PANUCCIO PLANTS N LOGS

I already sent 2 emails ( the last one was almost a month ago) and never had any answer. I bought a Teva sandals in December and after a few times wearing them they have broken completely with the heel strap on the left foot coming out of the sole. I want to enquire about what warranty you provide as I am quite disappointed. Generally Teva products are know to be durable.

Hope this message finds well and i will receive a response.

Thanks

Ordered a pair or merrell hiking shoes online, as no stock in stores near me.
Received the order 1 week later, to find a single shoe and to make things worse the security tag was still attached.
Called customer support, who was unable to send a replacement until the single shoe was returned. This made me get a full refund, as I didnt have time to return the shoes as I was interstate and then subseqiently leaving overseas.
Customer support, didnt help with facilitating correcting their double error.

I live in rural NSW three hours drive from Coffs Harbour which is my nearest store. I recently (5/6/24) ordered a puffer jacket online from Anaconda. It arrived today (11/6/24) and all was well except it was too small so I rang Customer Care to ask to exchange it for a larger size. Apparently this isn't possible online and bearing in mind that I'm a three hour drive from the nearest store I can't physically return it and can only get a refund as this is their 'policy'. Ok, I accept that, but when I asked for a refund they told me it would take 3-4 weeks for them to generate a label which they'd send to me and only then could I return the jacket. Three to four weeks to generate a label and send it to me via email then who knows how much longer to process the return and refund the money? I told the customer service person that I wasn't happy with the delay. She sighed and said 'thanks for using Anaconda'. Well I won't be using them again. I'm cold, I need a warm jacket but apparently 'computer says no'. Ridiculous.

I ordered a "The North Face" jacket on sale for $280 order # 925998720 on 18th May and paid in full online. 3 days later I received an email advising the item was out of stock and a refund was to be processed. That's fine, poor inventory management system but no big deal. I was then online on the 31st May and saw the item being advertised again so I reordered it and paid in full again, order # 926026404. I then thought I would call the customer care number after I ordered it to confirm it was in stock this time and the order would be filled. She confirmed there was 15 items in stock. The next day I received another email advising it was out of stock and a refund was to be processed again. I then called the customer care number, reiterated everything including that I had called to confirmed the item was in stock after I ordered it and they basically said to bad, no goodwill gesture, no "we will fill it on back order for you at the sale price", NOTHING! So there are only 2 conclusions to draw from this. Either they are prioritising the fulfilment of east coast orders because the delivery costs are less for them ( I am in Perth and for orders over $100 they said delivery costs are free ). This is actually illegal to place one customers order ahead of another customer if payment has already be taken. The other alternative is they are trying to inflate their sales for the month by selling items they don't have and then processing refunds that they will run through their financials under a different accounting treatment perhaps in order to hit some internal targets for the month or hit some volume targets with the manufacturer. Also VERY ILLEGAL. Needless to say I will not be shopping at Anaconda again and I would be very careful about buying any of their online sales items.

Please report deceptive/misleading conduct to the ACCC.
I tried to buy a sale jacket and they tried to charge me triple price even after I joined their club. Then I contacted the company and they sent an apology email with a new link to the product which was still being sold at a higher than sale price…

They actively alter prices and try to trick people into paying more, luckily I noticed the price discrepancy before I bought the item.

Please report your experience to the ACCC. If enough of us report they will prosecute Anaconda for false claims.

I recently bought a pair of Keen sandals on line from Anaconda - I thought I'd pick a larger size (11) but, they were too tight... I went into Townsville Anaconda and the fellows there bent over backwards to help - trying on a larger size (12) to no avail - yet, I was allowed to swap those sandals for a pair that were fully adjustable. They were flat out, yet they still helped me - Good Show! Willy A.

I'd say that made me very satisfied with their Efforts.

I got double-charged for a bed due to an Anaconda website glitch. When I reached out to their help desk, they accused me of lying and denied the second order. It took me at least 3 hours and numerous emails to get nowhere. Despite countless calls and lengthy emails, they offered no assistance. Avoid shopping at Anaconda; try another camping store instead—they're much more reliable.

I would like to share my incredible experience today when I shop for my first fishing rod & reel setup and other small components, I am truly shocked and very satisfied at the same time with assistance provided by Mr. Noor in Anaconda store Bagot rd, Darwin branch, fishing aisle, because he assisted me with such a great assistance from the beginning until the equipment setup, and l am extremely satisfied with the customer service. Surely I will become the permanent customer of Anaconda for future purchases. Thank you. Also I am recommending everyone who are looking for fishing equipments or need help with fishing in Darwin to come to this store and look for Mr. Noor, he’ll help you with everything you need. The best to be honest👍🏽🤝🏼

Staff are incredibly rude and unprofessional.

Only interested in making sales.

Very reluctant after sales service.

Staff hung up on me after being put on hold for 20+ minutes.

Never answer the phones ... called 20+ times to ask a question about a $3,000 product I purchased, and when they do finally pick up they make you feel like they are doing you a favour!

Anaconda has a LOT to learn about customer service!

They have lost my business, and I wouldn't recommend the store to anyone anymore!

IM DONE WITH ANACONDA.

When purchasing a bike from this store, make sure you double/triple/quadruple check what the warranty might and might not cover. Being actually 'serviced' is not 100% certain, I guess it's up to personal luck and/or decision of who's there which day.
Very disappointing.

Anaconda won't let you leave negative reviews after purchase. Left a negative review calling them incompetent and they said the review has been moderated.