Anaconda Stores Avis 

Shocking click and collect at Box Hill store. I paid online and drove down to the store. There was no click and collect area so I was told to cue for the counters. Finally when I got to the front they said, sorry we could not find that fishing rod. That was it. No apology, no alternative solution. So I said "What do you want me to do". Oh, we'll call it a short pick. "What does that mean?". Oh you'll get s refund not sure when that will be. That was it, the drip of a staff member just moved on to the next person. What an absolute joke. First don't offer click and collect of you don't have live stock on hand. Second, teach you staff some basic customer service - like how to say sorry. Hopeless. Don't bother.

Advertising what they don't have. Even specifically showing stock in individual shops, take the sale and your money, then you get told they can't fulfill. Huge waste of time. Never again

I ordered online and received the wrong item (Smaller and cheaper version of what I did order). I immediately contacted them with a photo of the wrong item. 3 days later they responded asking how I would like to return the incorrect item with no mention of when/if they would send out the correct order. Went with the option for a courier to pick up the wrong order but 3 weeks later it's still sitting in my garage and the product I paid for is nowhere to be seen.

Online shopping. Eventually my parcel arrived (15 days) and it was the wrong item. I rang and was advised to send email with order number and photos of incorrect item. I sent details and was asked if I wanted to return it to a local store (I shop on line as I DON’T have a local store) or get a return postage slip. Opted for postal slip to return to local post office. Just received another email asking for order number??? Don’t they even read emails??? Terrible experience!

Terrible customer service! i bought a stove that had a promotion of 'free fuel pack' with purchase. when it arrived there was no fuel pack, so i emailed them, they responded saying "as i didnt manually add the fuel pack to my order they will not honour it"! ive spent $1000s with this shop and safe to safe i will now be taking all business else where

Anaconda Ashmore bought a fishing line on line to be click and collect have tried calling there store since Friday the 22nd it is not the 27th no answer from the store did not receive an email from the store re my purchase money has come out of my account. This was a christmas present for a child thanks Anaconda for your helpl.

I needed a valve adapter for my inflatable sup and went to the Melville store in WA to buy one for $20. They have a price matching policy and I showed them that BCF had the same valve for $12 and the assistant got me the store manager who said they could not match the price because the item was slightly different to look at. I argued the valve was the same colour, shape dimension and did the same thing and was designed for the same purpose.
The manager rejected the price match which I thought was pathetic and nit picky. I ended up paying the extra and when I got home I tested it out and imagine my surprise when I found the part was poorly crafted and defective. I wish I’d never set foot in the store, they charged me more for less and now I have to return the defective part. What a waste of my time.

WARNING BEFORE BUYING FROM ANACONDA - I purchase a tent from them, I paid $1.4K for it as I bought it to go camping with my Family and I wanted to get the best quality I could. The tent broke on the second trip and now Anaconda is not taking any responsibility for it, they just push it to the manufacturer. However, they will happily take your money when it comes to sell you overpriced products.
Buy at your own risk, if you have issues with your product, you are on your own. They truly don’t care about their customers.

Is there an option to give 0 stars. Anaconda chullora- the most atrocious service I’ve had. 30 mins in queue at register. Staff member went to look out the back for a product for us - never returned.

If I could give 0 stars I would. I ordered an item from Anaconda and their selection of freight partner that is inexperienced resulted in my parcel being stolen. All Anaconda did was say: “We regret to inform you that our website mentions that once your order has been delivered, Anaconda accepts no responsibility for any damage to or loss of your items.
We apologize for the inconvenience caused.”
I had no choice in freight partner and with the bad reviews online for this freight company I feel like Anaconda should take responsibility for this. You can’t allocate online deliveries to a freight company that leave good in the street when EVERY OTHER freight company that have delivered parcels to my home have left it in the OBVIOUS safe place. Shocking service and accountability Anaconda. Will never shop from you online or in store again.

Bad experience. Bought a reid boost e scooter from there, the stem of the scooter snapped! while i was riding it so i could have been badly injured. Dropped it in about a month ago and this is the start of the long wait. Manager called me and said he doesn't think it would be repaired under warranty due to the tyre being broken (called them previously about this) but i hadn't got the chance to bring it down. So apparently this is grounds for the scooter not being repaired under warranty. I contact reid and they say they haven't received any contact from anaconda kawana waters about this issue. I then call anaconda again because they won't call me back and they said it would need to be repaired. I say ok and its been 2 weeks since then. No call back! Very bad customer service and this is my last avenue. Had a friend who i encouraged to by the scooter snap aswell. And looking through the reviews on anacondas website this has happened to other people!! Stay far far away.

Double bad by Anaconda; customer service failure compounded by their lack of accountability and integrity by refusing to publish an honest review because it highlighted their unprofessional business practices!

Censorship of valid reviews is DISHONEST and says everything about the way a business operates!

So to be very clear, I did buy, that is PAY for a kayak from Anaconda so my review does indeed meet their criteria that I am a paying customer who bought the reviewed item as confirmed by Anaconda emailing me an invitation to review the kayak.

The fact that I never received the kayak, that I bought and paid for, is on Anaconda.

Here is the review that Anaconda refused to publish preceded by feedback from an "anonmous" Anaconda censor:

"Our staff has read your review and values your contribution even though it did not meet all our website guidelines. Thanks for sharing, and we hope to publish next time!"

"Bye Bye Anaconda

I can't tell you about this kayak because Anaconda did not suoply it, yet they have sent me a request for a review so here it is ... I phoned Anaconda Albany twice to confirm they could hold the kayak for two weeks as a click and collect. Both times I was told yes and if there were any issues the store would phone me. Why two weeks? Because I wanted to secure the kayak at the discounted sale price so I needed to buy it before the sale ended but my appointment to have roof racks fitted so I could take it home was two weeks after the sale end date. One week after my purchase, Anaconda emailed me issuing 24 hours notice that the kayak payment would be refunded unless I collected the kayak next day. There was no phone call from the Albany store to alert me there was an issue. The payment was refunded before I had seen the email. So, what is the Seaflo kayak like? No idea. But the replacement kayak I bought through Baysports is excellent, as was Baysports' customer service."

Anaconda store Cairns Queensland I bought a 9 kilo gas bottle 3 months ago builder it up 1 months later I decided to go back to fill it up it is 20 km from where I live it range for about 10 minutes and got windy really strong I walked in the store I think can you please fill up my gas bottle they looked at me they said we have a policy if it rains or windy we cannot fill it up gas bottles are outside under shelter I could not believe what I heard with my own ears I was very upset I sent you are kidding I said I drove a long way they said nothing I looked at the staff member and I said I will put a nasty complaint on social network after this typing that's what I will be doing so I drove away soon as I drive away it stop raining I went to BCF 5 minutes away I said can you put up my gas bottle it started to ring again the gas storage is outside in the wind with a outside tent they said no worries so they filled it up how's the gas man was feeling up I told him my story he said I hear this all the time he said many customers ring them up and and their story is sorry we don't have any gas at the moment and that's full of lies he heard my story so many times and he said many customers go from there to us and then I looked on social network to see how many complaints with the Anaconda store you guys are absolutely pathetic full of lies did don't treat people like this because bad things will happen and I will make my story be heard you need to apologise badly and you need to change your policy and if you wish to be local and look after the locals do the rubbish right thing and stop with your bulshit and stop with your lives because the complaints are out there and mine is going to be a very nasty one do I make myself rubbish clear make me waste my time on my petrol and I'll put your store on every social network have a wake up call

I ordered the wrong size boots. The customer care team were helpful and informative. When I returned the items by post I was promptly refunded. The service was excellent. My only gripe is to please include a size guide on the website; I didn't know the boots were U.S. sizes!

Anaconda don't care Customer service

Can't get a straight answer

So much for home delivery after paying for bulky item had to drive to pick up at freight depot lucky I have a car and one big enough

Not at all happy

I received a Birthday voucher from Anaconda which would not work in store and the staff tried everything they could I sent their customer contact an email they told me the voucher could only be used online I explained to them the voucher stated “use in store OR online” I kept asking how I could present the voucher online as that was their response each time I sent them a reply email I sent them a photo of the voucher clearly showing it could be used in store they then told me “the voucher didn’t work because I had unsubscribed from their website site which i told them was absolute rubbish as I am still getting emails/brochures from them, they are treating their customer like total fools the voucher has now expired and they have not come up with a valid resolution / explanation.

Hi,
I bought multiple items from the Anaconda online store. Anaconda then sent me emails to review each product. I hadn’t gotten around to review every item, but had left a handful of positive reviews, and one negative review for a 2 x ‘Adult Sized Mudgee extra tall’ sleeping bags I bought for my kids. My teenage son (5ft5inches) is nearly too big already for this adults extra tall sleeping bag.
Anaconda published all of my positive reviews but refused to publish the negative one, stating it went against their guidelines. Shame on you Anaconda. Reviews, just like the news, are only useful to people if they are informed and honest, and NOT manipulated propaganda.
Please take ALL of my positive reviews down off your site now, because I refuse to play a part in a one sided story.

Sadly after 10 days and counting my online order has yet to be processed. I have been told "it's a busy time due to a huge amount of orders", which is likely rubbish. I have figured that anaconda just doesn't have it in stock at the warehouse and they're waiting for the next order from wherever the products are made. Why can't they just be honest and state online that the products are out of stock instead of misleading customers. Yes, they'd lose business in the short run however customers would return in the future. However, this way one annoyed customer will now leave bad feedback and vow to never shop there again. Not that the children running the place would care.

Don't know how I had addresses ,I didn't even know how to get to Budgewoi .Had to get a police man to pick it up for myself .
Janice polglase

Went to Burleigh Heads store - no staff, and those that were there did not want to talk us - had to look around for somebody and when we did get to talk to a young man he was not helpful at all. He said he did not know anything about the product and basically left us. Check out was also an uninspiring experience - no hello, no 'how may I help you' and 'no smile'. I thought that perhaps something had gone awry in the store and the staff were expressing their unhappiness. Lots of great products in the store but staff really letting the company down.