Anaconda Stores Avis 

I had a product that was faulty, their online service team was very supportive and the young woman who dealt with me at the Fyshwick store showed empathy and understanding and made the the transaction a pleasant one. My money was refunded with a smile. She had a positive attitude and I would gladly deal with her again.
I hope Anaconda value their young staff?

Clearly their online customer service is controlled by bots. Failed to apply a discount, basically said they don't care, I suggested they refund the difference or I could just return and re-purchase, and they offer to give me a postal label. (The return shipping would be more than the discount)
Never experienced such impersonal service in a long time.
Lost me as a customer.

I ordered a gazebo online. A few hours after paying online I received an email to say they were out of stock and they would refund my money
So I ordered the same product at another store only to receive an email the following day to say that the product was no longer available and I would be given a refund.
I was extremely annoyed to discover that the following day this product was back to full price and was again available online.
I think that they did have this product in stock but didn’t want to sell it at the reduced price.
It took four days for my money to be returned back into my bank account which is not acceptable especially when you buy a product that is supposedly available but actually isn’t

Ordered an O’Neil hammer snow jacket with removable hood. The jacket arrived but there was no hood with the jacket. Contacted customer service. Yet to hear if a hood is being sent with 2 weeks before going on holiday

My online shopping experience with Anaconda Stores has been really disappointing.

I purchased two beach carts 30 days ago on 23rd November ago for Christmas. The delivery time was estimated as 3-7 days.

One item arrived by the expected delivery date, but for nearly 3 weeks the other item just keeps showing as 'delayed'.

Australia Post told me to contact Anaconda so they could investigate. I spoke to someone on 12th Dec who said they would lodge an enquiry with Australia Post and email me with an update. They never did.

Contacted Anaconda again on 13th & 15th Dec via email. No response.

I contacted Australia Post again. At first they said the item may not arrive until Jan 2023, but later confirmed they couldn't find it.

I know Anaconda can't control the mail, but there has been a total lack of care or communication for over a week.

I messaged and called them again two days ago and they still haven't provided me a remedy; Just copied and pasted responses that "someone from our team be in contact with you".

I've lodged a complaint with the ACCC and NSW Fair Trading.

Will never buy through their online team again!! Placed an order with 26 items and received only received 9 of them. Spoke to TNT who had the consignment to deliver and they were only consigned with the 9 large items. Have waited 3 weeks for the online team to investigate only to be told that they have closed the case as they believe that all items were delivered. They refuse to provide proof of delivery or proof of packing and also advised that they will not be providing a refund for the missing items as they don't believe it is their fault. Nice easy money for these dirty scammers. I am disgusted in their lack of concern and their poor level of customer service.

have been trying to phone and speak to someone about an item to see if they have it in the store as in the past their web site says in stock only to make a long trip to purchase only to be told they don't have it in stock.
after 6 hrs of trying to contact them i have given up and will order the item from a different merchant as I'm finished with anaconda and their lazy staff.

They cancelled my order after I found the item in a promoted ad.
I can't comment on the jacket but the service was terrible. At the precise moment they were cancelling my order due to no stock, I could still place one for the exact same item.

Then I tried to leave a review and they didn't publish it because it didn't go their way.

I won't be using Anaconda again. Bad experience.

I bought a item and it’s not as advertised, so tried to return but wouldn’t take back. Than gave a review on the product on Anaconda website, but the review was not approved. You don’t approve only if you like the review. It’s a very dishonest store and no surprise that they have so many negative reviews on other platforms, but not on theirs. That’s not how you keep a good review on a bad product and bad service. How many reviews have they canceled to keep up a false „positive“ review

Wanted to buy a shimano sustain for $475. Waited an hr for service. 1 guy in the fishing section too busy talking about his fishing spots with a customer. Absolutely pathetic service. Walked out and went to BCF up the road and closed the deal with great discount.

Went to bfc and hooked on tackle to look for some lures squid jigs
Didn’t really help much
After going to Anacondoa in hoppers crossing I was very pleased with the product I had purchased really did the job try them the same day and really happy with them
I’ll like to thank Sam really glad there was someone there with the experience and knowledge would definitely be back if I need anything the future

Like the many complaints here about the click-and-collect function on the site being a nightmare, so is mine. The site automatically makes it a home delivery and charges you for it. When you call the helpline they say it is my fault and nothing can be done as it has shipped. Pick your game up Anaconda this is a terrible way to do business and borders on dishonesty. I am truly sorry I spent my money here now.

Ordered some stuff off Anaconda and it arrived quickly. The gear was some clothing. Some of it didn't fit perfectly which is annoying and it's hard to do a return but I am happy with the pricing. It's also got a decent range. Would recommend but just know your measurements beforehand!

I am disgusted with my experience today and the lack of resolve offered by the customer service and the main complaints office. The incompetency of the Smithfield store workers when I attended the store to pick up nearly $1000 worth of camping supplies to travel that afternoon away for a camping trip. I finished work and arrived at the store to collect my items which I purchased a few hours prior all on the same order as click and collect as I needed them for the camping trip we were leaving on. When I got to the store they only had the tent which was one item on the order and I was told that was the only thing on the order. When I showed them my purchases and receipt they told me that the other items were sent for home delivery.. I was ropeable. I wanted my money refunded so that I could go and purchase these items somewhere else as I needed them today and that I had paid for them and had used click and collect as the option when I paid and checked that the store had these in stock. I was strapped for time and wanted these items for the trip and worked all day so I thought this would be the most convenient and fast way to collect. So after questioning the where abouts of the items that were not there to pick up I was told that the tent was the only item and all the rest had been sent out for home delivery. I then told them I had not asked for them to be delivered and that the order was done all together and paid for together so why would it have changed from click and collect. I was not helped at all I wanted a refund so that I could go and get these items from somewhere but I was never going to use their services again. The lady who served me was Gab and she was the most incompetent and unhelpful person I have ever met. So the items that I paid for but didn't receive had also been sent to the address that i previously lived in and they would not give me a refund and after tracking the items they had not even been collected from the store. They wouldn't refund my money because the items had left the store to be delivered and I could not have a refund. I was lied to I'm out of pocket for having to purchase another item of each things I had already bought today so that I could go camping and I've been disgusted at the lack of responsibility and owner ship that this did not care to resolve my issue and I'm without the $700 worth of camping and supplies that they have sent to an old address that I don't live at and they lied to me saying that the items had already been sent but they are still sitting in the anaconda warehouse according to Australia Post. I am disgusted at the way they have had a lot of money from me personally over the years and they did not rectify this issue that I know was not my fault as why was a part of my order to click and collect and the rest sent out to me but the order was just 1 order and why would they split my order and send it to an address that I no longer lived and that they should have confirmed on the purchase checkout the address that they had in the system was correct. Or at least shown me at the checkout that they had an address there and did I live there? I did not fill out any shipping details or see any postage details at all when I placed order as I had chosen to click and collect. They were the most unhelpful customer service people I have ever met.

Made an order for click and collect but at payment it changes automatically to delivery. Email straight away and phoned the next morning. Was told that home delivery is the default, and that there was no was of cancelling order. To get refund, I’d have to cancel by australia post when I receive tracking number and would only get refund when returned to warehouse and item inspected (even if never even
Made it to my hands) which would take weeks. Buying a similar item from another store instead as customer service is so poor, I’d hate to think of what would happen if there was a real issue with my item

DON'T ORDER ONLINE.
the website automatically goes to delivery even after you choose click and collect. I have been waiting for 3 weeks for my delivery and I'm leaving for holiday in two days. The only solution the store could offer was to repurchase everything and cancel the order when they get around to it.
I can't get in touch with any one to help me. The store can't even cancel the order for me. Haven't even answered my online inquiry.
No customer service available at all. I'm so disappointed. Not sure what to do.

I ordered a beach cart online. What I was sent was second hand, used goods. The tyres were scuffed from use and covered in dirt. I still have no response from the company on a refund. I left a negative review on the company’s website which they then edited before allowing to post on the basis that it would “direct business away from the company”. As it should, consumers have a right to know the company is sending out used goods.

Shopped at Highett Victoria store after receiving a gift voucher,Jennifer was a great help with giving product knowledge and guided me towards the best product for my needs.Absolutely love my new North Face 3/4jacket.
Store had a great product range,and it was easy to see all the products.
Will return to this store.

I ended up buying a pair of kids sandals that were overpriced but looked good online. Ordered his size of shoe and when it arrives it’s smaller then my sons other same size shoes so I email to request a refund so i can purchase the next size up and offered to take these basically unworn shoe into my local store and was told they won’t be helping me to exchange. Unbelievable a store that won’t exchange a brand new product. Stay away from them they are completely unreasonable if this is their business model. The shoes we received were very cheaply made and badly sized DO NOT SHOP HERE THERE ARE MANY BETTER SHOPS WITH GOOD QUALITY GEAR.

Shopped at modbury store..got assisted by Holly who recommended and selected hiking boots..her product knowledge was first rate..buoyant personality made this a great experience..Holly your are a star..