Anaconda Stores Avis 

Don’t even deserve 1 star. Ordered in November for Christmas and just before Christmas someone received my order in their package and contacted me. It’s now January and anaconda still haven’t resent my purchase. It was sent back to them and they were shipping to me. Still nothing. They don’t offer anything for inconvenience or seem to care. Just a generic email that states it will be processed soon. Terrible. Will never order from them again.

I ordered early November: Toll has managed to lose it twice and supposedly delivered once without leaving a card.
Anaconda has been of no help at all (Melb. Aust)

Hands down one of the worst experiences and online stores I’ve ever experienced. I spent Over $700 on products, was told it would take 3-5 days and it’s been over 4 weeks and still no delivery. They sent automated responses after 5 days, they don’t answer their phones or emails. DO NOT use this company. It’s 2021, how could a business be run so badly!

I want to see your products online I don't expect cookies

Trying to find out the weight capacity of a mambo stand up board have been told by staff at sunny coast store they are 120 kl but no specifics on box or any paper work to prove this .i wanted to buy it for a present so i needed to know .contacted anaconda but got no reply think ill give thes peole a miss because they seem to have nfi.very dissapointing better spending my money else ware .

They cancelled my order for no reason and they don't care to fix the issue.

Ordered $300 worth of items on the 31st Oct. On the 17th Nov got a message it was delivered, followed by message it was cancelled. They give no valid reason (my address was 100% correct). Terrible customer service, don't resend, making me reorder. Nope.

Do not order online from Anaconda ever.

I ordered a tent online and received it reasonably quickly. Unfortunately there was a faulty part. After many phone calls and emails chasing up a decision, they agreed that it should be returned and refunded. Then more phone calls and emails chasing up the courier. Which then never arrived and were uncontactable. Totally frustrated after numerous meaningless promises, I waited until lockdown eased and then returned to store… 10+ weeks after initially raising the issue.

This company has actually stolen my money. I'm in shock. There is NO EXCUSE AT ALL for the way you treat your customers. NONE. Give me back my money!!!! You need a board of ethics, seriously.

!!Worst customer service!!

There is no after care or customer service Center!

Paid $198 for x2 scooters that I never received and am yet to get a refund on!
After trying to call and leaving voicemails for a call back with no reply after emailing and only receiving generic emails as a reply and even trying to contact customer service through Facebook messenger and calling different stores NO ONE CAN TAKE ACCOUNTABILITY AND HELP!!

!!!!!BUYERS BEWARE!!!!!

Ordered a tent back in July, never received it! Called them, couldn’t get through. Then finally they had a voice mail message on their phone, left a message. Didn’t hear back for a while, called Australia post and flagged the item. Anaconda apparently put a redirection on the package. And said when they receive it they will contact me… ever heard back it’s now mid September!! Scammers!!!! BEWARE!!!! DO NOT BUY FROM THIS COMPANY! 🚨🚨🚨🚨

I purchased an item recently that did not state that it could not be refunded if it was too big. I am now told that I cannot return it despite the sizing guide being completely wrong. I spoke to customer service who were incredibly rude over the phone and was told I cannot return the item. I then emailed them with a detailed complaint and received a one line answer response. Absolutely diabolical.

DO NOT use the online ordering - the stock levels are never correct - they take your money, then after a few days say the item isn't available and may eventually refund your money if you ask them. Oh but you'll be speaking to an overseas call centre who are diabolical and unprofessional.

Bought a fridge online about a month ago that was faulty, I’ve sent many emails asking for a replacement still haven’t heard back from them, very poor customer service

I just called customer support to see why I received an email saying my click and collect order would be refunded if I didn’t pick it up in 24 hours. I ordered it on Sunday - 5 days ago The lady who I spoke to was absolutely rude- after waiting 7 min for them to pick up, she was blunt and said I had to pick it up when they said or it would be refunded. I told her it hasn’t even been 7 days . She couldn’t care less. When I asked her why they do that, a blunt answer saying no that’s what the website says. Her tone and over phone attitude was disgusting. It definitely made me think twice before shopping with them again.

Bought the 3000lbs atlantic boat winch, after 3 uses the thing started to seize up, had to physically hold the in-out control cord in and lots of mechanical issues. Rang Anaconda, first time got told no warranty, which was incorrect, second time got sent a return slip and requested a refund, rang every other week for 3 months before anything was done, instead of a refund they sent another one so now have to wait another 2-3 weeks for a refund!! Anaconda customer service is an absolute joke!! DO NOT BUY ANYTHING HERE!!

Phoned Hawthorn store to find the only local stock left, I asked if possible to have it delivered to the Hoppers Crossing store and was told "yes, we will have it there tomorrow."
When I collected this very large fridge, I was told that Matt from Hawthorn store had delivered the fridge in his own car on his way to a family function!!
Thankyou!!
The huge fridge is now in use and cooling drinks for the family camping trips.

Joe

50% sale faked up.

Saw 50% sale this weekend and took my family there to buy few snow gloves.

Firstly the staff weren't aware of the sale and moreover they didn't have those products in store. When showed one of the product to the store person, she says that she hasn't seen this item for 4 years now. How ridiculous it can be... seriously.

However, we tried many of the full priced gloves and ending up spending couple of hundred bucks to get snow gloves for our 4 member family.

The staff didn't even bother to address my issue and was totally reluctant to even give me a store discount. They were constantly saying "The stock is whatever we have got over here in display and we don't know about the sale". What kind of answer this can be?

This looks like a total ripoff of your hard earned money. Looks like they're making use of the monopoly as they're the only store in that area.

Feeling helpless.

Do not buy from this company bought a oztrail fridge lasted 4 months still in for repair 1 month anaconda won’t replace or refund after 28 day store warranty Marcus assistance manager say’s that is there store policy and I need to read the return policy if you try and click on it it won’t open not sure if it’s just my computer but they need to read up on consumer protection very arrogant company to deal with with faulty product they sell

Would obviously score zero. Their customer service is appalling, their returns policy for faulty equipment seems to border on illegal. Avoid at all costs.

On friday30/10/20 we did an urgent ring around to find a size 14 sandal .after 4/5 dif.businesses...we found Gemma at your Butler store....not only was she pleasant and helpful she went out of her way find what we were after ( giving us choses even !) ..thankfully we were only 15 mins away so managed to pick up 2 different styles ...being a member helped with the finances also ...So once again THANK YOU GEMMA FOR YOUR EFFORT AND SERVICE .. Carol n Adam. ...