Andrew Craig Estate Agents Avis 

Made an appointment to view a commercial property for rent. They rang 3 hours before the viewing time to cancel the appointment. No reason for cancellation other then there diary’s are full. Rang back and spoke to manager who arranged fir a viewing an hour later with another employee but was advised she would no nothing about property and any questions would have to go back to then. View property which as it’s currently set up is no good for my business so rang low fell branch to ask questions I’ve rang 4 times in a week and Jeff messages and my calls havnt been returned, finally lost it with them yesterday after being told my offer had been rejected “she thinks” I asked her what’s been rejected abd she couldn’t answer me and said she would get David to ring me today, he hadn’t rang me back the previous 4 times so didn’t hold up
Much hope this time, I rang them back at 3.30pm as it looked as thought I wasn’t going to get the call back to be told he wasn’t going to ring me as the offer had been rejected so nothing to ring me back about again. I asked what had been rejected as she couldn’t tell me yesterday but after looking at the hike today she could. So I asked her if my offer had been rejected are you not going to contact me to tell me and maybe ask if I Wanted to put in a different offer which she couldn’t answer. I told her I’ve never dealt with such unprofessional service before and no wonder this guys property is still empty if this is the way they treat prospective clients. I would never ever use this company to sell or rent out a property so unprofessional having to chase them for answers which they were clearly not going to pass on. I asked got babe and address of person to make a formal complaint to and was told yesterday it had to be emailed to me, I asked them to email
It to me and im still waiting. Shocking customer service.

Fantastic team at all Andrew Craig branches, excellent communication, proactive, speedy and keep all parties in the loop! Excellent rapport and relationship with each of the sales progression team members makes the partnership I have with them in moving transactions forward smoothly and efficiently! I recommend 100%

Dealt with them recently for a property rental which we have just moved into. Victoria who was dealing with it for us was lovely and although we waited a little while for things to finalise due to external factors and legal documents that were needed, she was very efficient and patient with me constantly ringing for an update and we had a good experience.

Would genuinely give them negative stars if it was possible.

Sent them a request to view a house, told them when I was available and to contact via email as I can't use my phone while at work.

So I received a phone call with a voicemail asking me when I was available, and then recieved an email with the same question.

I was then signed up to property alerts which I did not consent to, I asked to be removed and then was asked for my preferences to update the search results. So I asked again to be removed referencing my previous request, and was told that I would be removed.

So I then received 3 more property alerts and responded to say I had asked to be removed and I was no longer interested in dealing with them, and asked them to remove my details from their database.

I then recieved a marketing email about the value of my house to which I again replied to say I had not requested these emails so to take me off the list.

Then I got ANOTHER email telling me they were trying to contact the seller of the property I asked to view and checking if the alerts had stopped.

I told them AGAIN to stop contacting me and that I had reported them for a GDPR breach since they were sending me unsolicitated emails.

After this, I recieved another phone call, with a voicemail asking me to contact in regards to the viewing.

Tl;dr, absolutely useless, fine with harrassing people and breaking regulations, and can't follow simple instructions. DO NOT USE THEM.

The worst letting agent in Sunderland. Very unprofessional and they try anything to withhold money back from your deposit, have tried numerous times to do so, terrible customer service and rude staff. They facilitate the landlord trying to get as much money as they can. Do yourself a favour and go elsewhere.