AO Avis 

I was looking to order a new Whirlpool washing machine. Our old one lasted 15 years so wanted to get same brand and hopefully last as long. Was interested in ordering from AO, have done before,but now for free delivery and other basic needs for someone unable to collect, instal etc, you have to join 5star club. Continous membership until you cancel. Probably would have only ordered one item, so did not want 5 star club. Do not want the fan of having to cancel.membership. Hence AO lost the order went elsewhere. Just wanted AO to know how their membership scheme is seen by perpetual customers.

I wanted a new upright freezer - AO was recommended to me to supply. The up-market model I wanted, a Samsung - in stock - spec. checked, etc. Went to order order - 'out of stock' - unable to say when it would be back in stock - could be months! Offered an alterative model - more expensive but accepted as I am in my 80s and tired of looking through specs. Checked that the door reversed as I would need that - no trouble - on the online spec. cost £15.
When delivered door not reversed. Phoned up - told no longer offer that service - too much trouble for the firm!! Told that If I cancelled the order I would have to pay return costs. Suggested to get local engineer. That cost me £70 - not unreasonable as a charge for the work, but it was not my job to get it done.
I have to say that the delivery aspect was first rate in the staff politeness and efficiency. A light in an otherwise bleak landscape.

Use AO after a award from the family fund. There was very limited choices to choose from. I called up to see if I could have more options the women said no. I exhausted the options and just couldn't find a freestanding 60cm cooker in the options link was mostly built in or 50cm cooker. I called up and the guy I spoke to was absolutely fantastic and shared the list of options which was showing on my account. So the first lady lied to me. If it wasn't for the customer service guy I would have given this company 1 star. If a award amount is given. Let the carer choose themselves. Don't limit to stock you want to get rid of. Why was the full options not on the link they sent. Ridiculous

Additional Information about AO see my review

WORST COMPANY EVER!! AO --see review on 19 Jan 2024
Having explained in detail what happened when driver refused to attempt delivery of a washing machine, you claimed to have photos showing parking restrictions in my street.

THE PHOTOS ARE NOWHERE NEAR WHERE WE LIVE. THEY ARE NOTHING TO DO WITH MY STREET

You are an utterly shameful company which is engaged
in promoting a tissue of lies, complete untruths and fake documentary 'evidence' because you know you failed to attempt delivery and wasted my entire day waiting --all this can be confirmed if you check your tracking for that day.

I told the driver it was PERFECTLY LEGAL TO PARK IN OUR MEWS AS IT IS A PRIVATE ROAD so don't try and say a Sunday was the only option. As I said no parking ticket can be issued in a private road- wardens do not have jurisdiction. John Lewis delivered on Saturday and there was no issue whatsoever.

Your men just couldn't be bothered coming anywhere near me and I tracked them on the live feed and they were off towards WC1 after W2... didn't ever turn towards SW1

The worst thing about this is the lies perpetuated by your drivers, Mike whatever his name is, and now Danielle the unfortunate individual left to reply. I am totally shocked you could behave in such a way.

DO NOT DEAL WITH THIS COMPANY UNLESS YOU ARE HAPPY TO BE SPUN A WHOLLY FABRICATED STORY BACKED UP BY FAKE PHOTOGRAPHS.
THEY DO NOT DESERVE YOUR BUSINESS.

Ordered washing machine, delivered next day, paid for installation and old machine to be taken away. Installation was done in less than one hour, no mess and old machine taken for re-cycling. First class service

Ordered a replacemnt beko dryer over xmas and was delivered promply and my old one taken away, excellent service and value for money.

Only annoyance is trying to sell insurance when the dryer has a warranty etc...

ORDER AOL217186848
They arrived, Sunday early afternoon. Took plumbing off old machine (which still works) then said that they would not (despite having paid) connect the new machine. Apparently the pipework is not to the 'latest standards!). I said that what if I connect it but the 'computer' said NO. They then said they'd take the old machine away & leave the new one for me to get someone to plumb it in! I said that you can take the new machine away & reconnect the old machine, which they did, leaving the unit baseboard scattered on the floor, & water flicked from the hose on the floor - to slip on!!! SO THEY CAN RECONNECT THE OLD MACHINE BUT CANNOT CONNECT THE PIPES TO THE NEW ONE! I will not waste my time using this company ever again.

Beko washing machine
Model WTL 720 51W
Miss sold this as it shows on programme dial 60c cotton and 60c-40c echo wash but water never heats up stone cold for 2hr durations of cycle.use to heat up but know more after 3 engineer call outs. AO refuse to part refund or exchange,but was within 10 month of warranty,bad service from AO happy to sell you but any problem they push you away,avoied this model,false advertising,and buy from other reputable company

Absolute nightmare - with added life threatening incompetence

More than a month ago, I bought an oven from AO.
First the delivery was delayed, to a working day.
Second it was installed tilted and with the wrong screws. One of the connectors was completely loose.
Then I had to wait for weeks to get the replacement connector from Beko. Weeks when the oven was sliding about (and this was worse than it sounds, for reasons explained below)
Then, when they did send a guy to reinstall they found it had originally been pressed against the hob gas pipe, so the whole sliding about thing was life threatening. So they completely disconnected it and left it lying on the floor. But they said that they would have someone out (for another appointment), who was due to turn up today.
And now they have lost the booking. The supposed booking has disappeared. So I'm still stuck with a non-working oven sitting on the floor.
So I've been left without a working oven for a month and a half, had a seriously dangerous situation for most of it, and been give a parade of disaster.
On the bright side, the workers have been polite when giving me the news of how badly their company has behaved. Or not given me the news and left me to find it out for myself.
(If AO wants to look this up themselves, the order number was AOL216884894 )

Update: I've just been told that they're booking in a new appointment - with a date of the 2nd January. So it will be two months without an oven, including Christmas and the New Year.

New update: They're now saying that they won't send a gas engineer to solve the problem after all and I'll have to arrange, and pay for, that myself.

Utterly worthless.

Can’t give 0 stars. Meant to have cooker delivered and installed today 9th December, ordered beginning of November, had confirmation email stating the times it would be delivered but then nothing. Rang this morning to confirm and chase to be told it’s cancelled and won’t be delivered until 30th December. We booked in November as our cooker was broken and wanted on plenty of time for Christmas. Absolutely appalling service and now got to cancel Christmas dinner at our house. They obviously don’t appreciate customer service as there was zero communication on cancellation until we called them.

I bought a LG washing machine from AO on the 20th of October. After 1 or 2 washes it broke and it is still not working. Nobody really seems to care an LG and AO pass the blame to one another. 40days without a washing machine!!!

Ordered a dishwasher - nominated day delivery several days in advance. Delivery time just kept getting later and later through the day and at 7:15pm (15 minutes later than their latest delivery window) got a call to say van had broken down and delivery wouldn’t be coming. What a load of rubbish - do they think people are stupid? they’d run out of time so delayed to next day. After making ourselves available from 8am until 7pm the previous day we told them delivery could only be between certain times - they said ok and they’d ring 30 mins before. Got a phone call saying delivery 5 minutes so had to say it’ll take 10 minutes for me to get home. They said ‘you’ll have to rearrange’. Are you taking the Micky when you were a day late, didn’t give me any notice and didn’t want to wait 5 minutes for me to get home? After a ‘conversation’ they did wait but said that the delivery was ‘a pain in the a..e’, they had no overshoes to walk through my house on a wet day and were the most unaccomodating and rudest delivery people I have ever encountered. Will never buy from AO again.

Utrolig god rådgivning og personlig kontakt for køb og returnering af vare.!
Samt AO365 er vejen frem 💪🏻

Bought a product in Albertslund and was offered 30 days full return rights bcs I was not sure if I need it. Could not return in another boutique today without losing around 15% of the price bcs it was past 8 days. When I purchased the article there was nothing mentioned about this. I need to drive from Copenhagen to Albertslund to return the product for a full refund. Miserable company policy that costs unnecessary time.

En time og 46 minutter i telefonkø uden at komme igennem.
Ordrer afgivet til navngivne personer, som aldrig bliver bestilt hjem.
Når man så ringer til "Kompetencecenteret" vil ingen af de andre medarbejdere røre ved bestillingen med en fremmed mands ildtang. Alle henviser til den, der oprindeligt skulle tage sig af sagen, som stadig ikke reagerer på hverken mails eller telefonopkald.

Have just had a new tumble dryer delivered and set up.
Cannot fault the service. Incredibly efficient, very friendly and respectful.
Kept me in touch with time of delivery and were totally reliable. A well-deserved 5 star review.

AO har den dårligeste kunde service og den dyreste pris selvom alle får 70 til 90 procent rabat på alt der er så mange ting ved AO der er elendigt! Hvis du ringer til en tilfældig butik er der ingen der tager den men hvis du køre ned i butikken sider de og kaffer den
Hvis der er lang kø skal man ikke forvente at der kommer en til medarbejder selvom der er 2 ansatte der bare står og hyggesnakker med en kunde!!
Min erfaring bygger på 5 år som ansat i vvs firma og 3 år som selvstændig

Selfølgelig er der også gode dage men der er dsv så mange negative ting ved AO som bare gør dem så dårlige

Definitely ⭐⭐⭐⭐⭐'s well deserved to AO and their employees.
From Sal, who helped me with my order and delivery date.
To the 2 young men, Andrew and his colleague who were extremely kind and helpful.
Nothing was too much trouble.
(I'm 72 and disabled)
To Aisha, hope I spelled her name correctly, who sorted out my pickup slot for my old appliances👌
Everyone at AO deserve a huge, 'Thank You'👍

Dårlig og flabet betjening. jeg kommer der aldrig mere. AO Risskov. P!S ved en Sten

Dårlig og flabet betjening. jeg kommer der aldrig mere. AO Risskov.