We have used APH on numerous occasions and have always found them to be excellent. All the staff are polite and friendly, the drivers are extremely helpful and courteous. When we had a recent problem,... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
We have used APH on numerous occasions and have always found them to be excellent. All the staff are polite and friendly, the drivers are extremely helpful and courteous. When we had a recent problem,... Voir plus
L'entreprise a répondu
Excellent as always. Just book APH and enjoy your holiday. Don’t do what we once did and book with a competitor and see your car being driven off at great speed to be parked somewhere else - with APH... Voir plus
L'entreprise a répondu
I have used this company for as many years as I can remember and always had an amazing experience but only now got around to writing a review. From dropping off the keys when you arrive, to a smiling... Voir plus
L'entreprise a répondu
FANTASTIC COMPANY Flight and Hotel moneylost/cancelled because of Troubles, utter nightmare . BUT rang APH Parking Customer services to ask to amend or cancel my 19 day parking- "10 seconds" later FU... Voir plus
L'entreprise a répondu
Airport Parking and Hotels (APH.com) was founded in 1980 and is the UK’s leading independent pre-booked off-airport car parking provider. Primarily, APH operates park and ride services for air travellers looking for competitive prices and top quality service. In just the same way that park and ride serves busy town centres, so park and ride for airports does likewise; it allows customers to avoid the congestion and confusion of unfamiliar roadways and signage. It also saves them money with off-airport parking rates typically 10-15% cheaper than on-airport. APH also offers packages including a hotel overnight stay for those travelling longer distances or with very early flights.
Copthorne Rd, Copthorne, Crawley, RH103EQ, Royaume-Uni
A répondu à 60 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
APH booked hotel close to airport where we were able to leave our car for the fourteen days we were away.
Hotel was excellent and the cost was very competitive
Would recommend APH to anyone.
What a disappointment Airparks shortrun Birmingham, we waited 40 minutes for the shortrun bus to arrive to drive after watching the same blue ticket bus turn up 3 times, 10 minutes down the the road, no apology from the driver who we can only guess was sleeping, It was quicker to park the plane, clear passport and customs than the 40 minutes it took for a short run bus took to arrive, certainly avoid this company, tried call only answer phone!! The driver left everyone in the middle of the car park and the gate was left open with no security, Avoid
My review details:
Excellent service from the company and…
Excellent service from the company and staff were efficient!
Date of experience: 14 May 2025
CheersJAM
Cannot understand why this was removed!!
John
Easy to book, competitive prices, location of multi-storey carpark great for easy access to Manchester terminal 3 departures. No hassle finding space. Will use again.
Me and my family recently went on holiday and we used APH for parking our car for the week. This is the first time we have used them and we couldn’t be happier with the service they provided. We felt that the car would be very secure and safe whilst we were away and the process was very organised and simple to use. One staff member in particular named Steve who picked us up on return, was extremely helpful! He was also cheery which was pleasant considering the weather was rubbish. It was raining when we returned and having two young children, he helped us with our luggage bags to our car. Service like this needs to be recognised and we will definitely be using APH again in the near future.
Just got home tonight from a family holiday. We booked 2 cars in APH Gatwick for 9&11 nights. Its our 4th time and we always use Tesco Clubcard vouchers to pay.
As always ( thats why we keep going back) we have no negatives.
From arriving at 2.30 AM in the morning we were completely looked after.
It all runs smoothly and all staff are so lovely, helpful & professional.
They help you on & off the bus with cases
The bus stop drop off/pick up is only afew mins walk away from departures.
Our cars were all ready for us on arrival. Would not go anywhere else now.
Thank you again to all staff. We will be booking for next April& Sept.
Excellent service just park your car hand in your keys and they drop you right outside main entrance to the airport picked up on return and your car is there waiting for you won't use anyone else
Very efficient & good value. Booking process was simple and parking was straight forwards with a prompt transfer to the airport
Friendly, polite staff, good customer information, very well organised parking, very good and well organised transport too and from airport.
We use APH every time now. Fantastic service from start to finish. Staff are friendly & helpful always too. Highly recommend
Friendly quick convenient service. You don't have to drive as far as Gatwick so it's easier for getting to and frow
Have always used APH, smooth operation, not far to travel, no hassle, best price with a returning customer discount.
Tony at the Drop and Go was very helpful when we missed our flight and had to rebook our flight tomorrow. We therfore had to take out our car and check in tomorrow. Tony facilitated this process
It is great to have such customer oriented team members at the frontline. Many thanks Toni. You are just superb 👌♥️
Have been using APH for many years now. Check in is easy and staff are helpful. Drivers to & from airport are friendly & cheerful even with the early starts.
Efficient service, go od hotel and car was parked, stored and delivered back on time
Good communication from aph from booking. The price was great and staff were really friendly and helpful I would definetly use them again
Easy to book and the instructions are clear to understand
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.