Park Giant Meet & Greet Avis 

Avoid this company if you care about your vehicle.

I parked my Tesla with Park Giant at London Heathrow Meet & Greet at Terminal 3 for two weeks while I was in Florida during the last two weeks of August.

Through the Tesla app, I could see that the vehicle was left unlocked on multiple occasions over several days. To make matters worse, when I collected the car, it had two significant scratches down the side that were not present when I dropped it off.

I raised a formal complaint and gave the company ample opportunity to investigate and respond. We are now well beyond the timescale they provided, and they have simply ignored my complaint.

This claim was originally raised and has still not been resolved. The lack of communication, accountability and progress has been extremely disappointing.

I've used Heathrow Terminal 3 Meet & Greet services four times previously with other providers and always had a positive experience. Unfortunately, dealing with this company has been completely different.

If you value your vehicle and want peace of mind while you're away, I would strongly recommend paying a little more and using a reputable alternative.

I would attach photos of the damage, but unfortunately there doesn't appear to be an option to upload them here.

I use Park Giant every time I drive to and fly from Heathrow. In my experience, they offer an efficient, professional and friendly service. Communication pre travel and during drop off and pick up has always been seamless and timely and I have never had to wait more than a couple of minutes for the car. The car has always been returned in the same condition that we left it, never any issues whatsoever. There are some slightly less expensive meet and greet options however I know what a great service I receive from Park Giant and prefer not to scrimp and risk a less efficient service.

I was surprised to receive a personal phone call from to resolve my queries.
The gentleman was very understanding and explained what had happened and why decisions had been made. This was then followed up by email.
Excellent customer service.
I felt very reassured.

Left my car with Park Giant for 2 weeks whilst in Florida. Heathrow Terminal 3 meet & greet.

Returned today to huge scratches all down the side of the car. I have a video that I took when I parked the car to show the body work is immaculate. Now it’s a total mess.

As it’s a Tesla I am notified about anything that happens. It was also left unlocked for 3 days which I was already unhappy about.

Avoid this company at all costs. Disgusted.

Good, efficient and friendly service dropping the car off at Heathrow and picking up on our return; very simple process.

Moreover, following a minor post parking issue, the Park Giant customer service team were very prompt resolving it.

Received a parking fine from my lease company when I was out of the country! Unable to get a response from Parking giant, when I managed to speak to someone I was told they were only an agent so e mail customercare@terminalparking. Still no response so e mailed again... now 3 months and still chasing

We have had 3 bookings with ParkGiant. The first two we had excellent service, from taking the car from us to returning it after our holidays. The third time was outstanding service as our recent holiday was cancelled due to the Iranian conflict. When I notified PG they cancelled our booking and gave an immediate refund less a small admin charge to cover their costs. Will definitely be using PG in the future.

Really efficient and very good communication. Before booking we contacted them for a price match and they were quick in sending a promotional code to use.

Changes to the booking were dealt with promptly and efficiently. When we travelled, they were on time, polite, friendly, car was returned in the same condition with reasonable miles.

We were also happy that the airport cost was included in the price and it surprised us that so many prices shown have hidden costs - so that gave us peace of mind in dealing with Park Giant. Overall was the best price, a very calm and stress free experience.

Id highly recommend this company. Super responsive to all my correspondence. 1) I left my sons games console in the car as soon as I informed they they let me know it was in the vehicle. 2) There was some confusion (on our end) regarding our arrival time back in the UK, again the team were very responsive to my query and everything ran very smoothly. Thanks

Unfortunately our holiday had to be cancelled for Dubai, although fully expected. Dan at Park Giant Meet & Greet couldn't have been more helpful both in the original booking as well as having to cancel. I couldn't recommend them any higher. We will certainly be using them in the future, because of Dan's customer service.

Absolute shambles and corrupt. I used meet and greet at LHR and they moved my Tesla multiple times including storing it at a Lake near Windsor and school playing field and then some random industrial estate. I mean Tesla’s have tracking and cameras so I was notified each time they drove it. I queried why and they ignored my message. The car came back filthy and with a brake fault (which I can’t attribute to them but I have suspicion). Avoid if you want your car to be in a secure compound as they clearly move them around free places.

Update, following a response from Park Giant to my initial review, I wanted to reiterate that Tesla’s GPS system is accurate and as it records 360 degree video, so the story they gave about inaccurate locations from GPS is simply a lie- I could see it with my own eyes! I would highlight that anyone who knows the systems on Tesla can confirm that Park Giant as simply talking rubbish. Therefore make your own mind up if you trust this circus with your vehicle

Update:
Whilst it is a shame we had to resort to Trustpilot we have now received a very prompt and apologetic response from Park Giant and the matter is resolved. As mentioned below we have used their service before and have been very satisfied. Hence the repeat booking.

We have used Park Giant before and have been happy. This review relates to their admin, hopefully as a warning to anyone else. We used them at T5 Heathrow. Dropped the car off at 4:00pm to do twilight check in and then proceeded to our airport hotel.
At 6pm we had a medical emergency that meant we couldn't fly, we were told to collect the car after 8:00am the following day. We were charged a £25 release fee which is fine.
We asked for an email receipt. Not received.
Asked for a confirmation of early departure. Not received.
Rang and emailed again for confirmation. Still not received.
This can't be difficult? We need this to finish our insurance claim.

Took over an hour to get my car back, called 30 minutes in advance, as instructed, plus gave flight details. Advised by agent that they don’t check flight details to see if early, and that it can take up to 50 minutes to get your car as park of their terms.
POINTLESS Having a meet and greet service with this level of service.

The drop off and pick up element of the Park Giant service I cannot fault, we were met on time at both ends, and the telephone service worked well on collection. Drivers were friendly and no issues there.

My issue was how they dealt with, in my mind, a fairly simple problem.

I dropped out car and it was fine (2 hours 20 min drive to get to the airport and all was fine). First day of our holiday the car sends an alert to the app to flag the front left tyre is flat (12 psi rather than 42 psi). Slightly annoying but these things happen.

I emailed Park Giant to let them know, asked if someone could check the car, and, if necessary I could arrange for a repair or ask if they could.

No reply to my email. So I chased the next day. Reply came after the chase to say they'd checked the car, photos attached, all looked fine, but they would attempt to inflate the tyre when the lot was less busy.

I was pretty satisfied at this point they were on the case, but asked in my reply if they would let me know once they'd inflated the tyre, so I could check the app and see if pressure had improved and there was no issue.

I left it a few days, then with 3/4 days before we were due to fly back, chased for an update, no response. I chased again. No response. I finally resorted to filling out the web form rather than emailing. Finally a response, no apology for the radio silence, instead a pretty formal rebuff as follows:

"As a general policy, any additional work required on a parked vehicle, including tyre inflation, is chargeable. On the previous occasion, we added air to the tyre as a goodwill gesture and had provided photographs to reassure you; as we had a member of staff available at that moment. The tyre appeared fine then, and it continues to appear fine following today’s check."

How I was meant to know that air had been added to the tyre without being told about it is beyond me, but, at least they had inflated the tyre to check...or so I thought.

Upon collecting the car the dashboard showed the low pressure error message, which aligned with the app, the tyre did look a bit flat, so my worst fears were confirmed that Park Giant had indeed not taken this seriously at all, had fobbed my off with the above note, and were clearly just going to make this my problem.

Stopped at the first service station, straight to the air pump, tyre would not inflate past 12 psi and audible hissing noise when I attempted, got my phone under the arch and there was a screw right in the middle of the tyre. The claim of the Park giant that "the tyre took only a few moments for the inflator to automatically stop" can only be a barefaced lie.

So after a 12 hour flight with two young kids (both under 2) we had to deal with a puncture repair on the way home. This could have all been avoided if Park Giant acted in a decent way and helped out with what must be a fairly routine problem across these parking lots.

I have requested a full refund, not holding my breath, if they do the decent thing and refund me I would amend my review / rating, as I was actually impressed with the bread and butter stuff (pick top, drop off, car charge), it's either the management or the people in charge or replying to the emails who could do with improving greatly.

Have used Park Giant for many trips now. Professional and always on time. Thanks again

I have been using Park Giant for some time now and I have all ways found their service outstanding, I have been stranded and had to extend my parking absolutely no issues, and today had problems booking via their web site contacted them and with in 10 mins that had done the booking using my information on their system so very happy

The service on the ground is consistently good but this time the office came through when I was having difficulty getting a quote.
Their replies were quick and the actions successful

I was slightly nervous around some of the negative reviews left but the price was amazing so gave them a chance. I rang as detailed in the email 30 minutes before we would arrive to alert the team.
We parked in a bay, took pictures of our vehicle including mileage and proceeded to the stand near the elevator to drop of the keys. The gentleman was so friendly and helpful and ensured our return was booked correctly and that was it, time to enjoy our holiday.
Upon return I followed email instructions and rang when I stepped off the plane, no one answered but within seconds they called me back. I explained we had landed and gave car registration I was asked to call again when we had collected our luggage so I did just that. I then proceeded to the collection point I had been told to meet them at, within 10-15 minutes our car arrived, I showed the gentleman the picture I had taken of the receipt upon arrival and we were handed our keys. We checked the vehicle and mileage which had only increased by 20 miles were happy with our vehicle so off we drove. Can't fault our experience. Will use this company again.

Very easy dropping car off at T3 LHR and collection on return
Will definitely use in the future.
Keep up the great service.

Terrible customer service
On arrival operator said he had validated parking ticket but at the barrier it had not been done so I had to pay an extra charge to leave - flat refused/ignored communications to their “customer services” despite promises from the telephone line that they would refund

Update: after posting this review I was contacted by a different email address from ParkGiant who quickly organised the refund of the excess parking charge
Have modified my review rating to reflect t this