Park Giant Meet & Greet Avis 

Perfect , absolutely as advertised. We have used this company now 3 times and each one car has been picked up & dropped off with no waiting . Over and above expectations as even dropped off car at airport hotel

Dropped car off…complete chaos at the drop off point, no spaces to park.
Once we found a space, everything was sorted quickly and they had our paperwork ready.
Unfortunately we had to cut our holiday short and come back early due to my family member being critically ill in hospital, which I know isn’t their problem, however, we were time pressured as we had to get to the hospital ASAP, this was explained to parkgiant, we called as soon as we landed and then again once we had our bags, and it still took them 25 mins to come. When I called once we got the bags, they said it would be a £20 early drop off fee and we needed to pay cash- which we didn’t have at the time due to the rush(and wasn’t mentioned previously) - we asked them if they could send a link so we could pay electronically, however, they proceeded to scream down to the phone to my husband that we couldn’t leave the car park until we paid, we again explained the situation and we needed to leave ASAP- but they continued to shout down the phone, absolutely horrific experience, and made an already very traumatic time even worse.
Horrible customer service - will never use again.
They did send us a link in the end and we did pay the £20 fee but it could have been handled so much better!

I used Parkgiant meet and greet T3 in June/July 2025. The drop off and pick up was no problem - short wait was fine. However my car was FILTHY with clearly mud sprayed up from the rear of the car. The delivery driver said he was a manager and would offer a free car wash next time! He would not budge on this and as we have no plans to use them again the compensation is useless. I see others have had the same issue. Shame that they let themselves down with this.

Update: As requested by Parkgiant, I sent them photos of the car and they refunded £15 for a car wash. Looking at the paperwork recieved and left in the car I have realised that although I booked with Park Giant, my car was taken and stored by Terminals Parking. I have asked Park Giant to explain this as Terminals Parking appear to be a completely different company. I have had no response from Park Giant.

Crashed my car whilst away and refuse to pay for the damage! Not trustworthy! Would not recommend!

I have used Park Giant for the last couple of years at Heathrow Terminal 3. I have an oversized American Truck and have found that Park Giant offer great value for pick up and drop off option.

These services are simple, follow the instructions and accept that not everything is in your control such as availability of drivers and traffic. Make sure you take a video of your vehicle, record your mileage and do not leave any valuables in your vehicle. Yes we have had to wait sometimes on pick up, but that's par for the course with every parking company. Park Giant communicate well, they deliver a good service and I have been happy with the service that I have received. Like all companies they have good and bad days, they will be under pressure on busy days and times to deliver a speedy service. But the option is simple, pay more if you want a more dedicated service. I always read reviews before I book, reviews are not always balanced and my experience may not be yours.

However I can say I have used a lot of Parking Companies and have always found there service to be good value for money.

We arrived a Heathrow T3 at 1420. We picked up our luggage and called the company at 1450. We were in the car park waiting by 1500. By 1545 our car had not arrived so I called the company again. He said he would find out how long it would be and call back. He didn't call. I tried to call a couple more times but nobody answered so I used my husband's phone and it was answered after one ring - so he had been ignoring me! The driver called after a few minutes and eventually arrived at 1600. We were significantly under-impressed. We've also just discovered that one of the drivers has stolen £15 in a pound coin holder. You couldn't make this up!

Brillant service as normal. Thank you for all your help

I am going to use them for the third time and always a great experience from the booking stage. Dan from costumer service rang to make sure all is in order in terms of the booking and I had a very nice and professional communication with them. Thank you!

My flight was cancelled resulting in a change of terminal. The agent i phoned was very helpful and helped me relocate for my outward journey. On return to London i followed the instructions and picked up my car very smoothly. there was no damage to the car and no excess mileage. A job well done and great value for money.

I have used Park Giant several times. Service has been flawless, Drop-off and collection without delay, car was fully charged (though only 80% were guaranteed). I will definitely use them again.

Exceptional service from start to finish. I have used the other airport services previously and they do not compare to this meet and greet service. Highly recommended for those who want a reliable and efficient service.

Disgusting service. Car was eventually returned by someone (around half an hour after we’d called to say we had collected our bags) The person returning the car seemingly struggled to drive - they dumped the car half in a bay on a corner and would not hand over the keys until he had completed his paperwork and expected us to juggle getting two young children and baggage into the boot of the dumped car that was outside of a parking bay on a busy corner - when asked if he could move the car into the bay first so the kids could get in safely the person who brought the car back threatened to not give us our keys and became extremely aggressive - shouting and blaring in my face in another language…absolutely abhorrent behaviour - not what you need when you’ve just landed back to the UK and have paid for what should be a seamless hassle free experience.

We chose this company as they were the cheapest and were good value. I read the reviews before booking and, although there were many poor reviews there were also lots of good reviews, so I decided to give them a try.

So there were positives and negatives…

Positives were that it was cheap and the meet and greet service worked.

Negatives were that we had to wait about 15 minutes at both drop off and pick up (drop off was our fault as we hadn’t read the info and hadn’t realised we needed to phone 1/2 hour before we arrived at the airport) but pick up we followed all the instructions and still had to wait for 15 minutes after calling them to say we had collected our luggage (having phoned them 45 minutes earlier to say we had landed).

Other negative was customer service - the people who answered the phone were quite rude every time we phoned- including saying bye and putting the phone down when I asked how long it would be before the car arrived. The instructions were also different to any meet and greet I’ve ever done before- phone 1/2 hour before arriving at the airport, phone when you have landed and then again when you have collected your luggage.

In summary, if you want cheap meet and greet car parking then they are worth a go but in future I would prefer to pay the extra to have a better service and all round experience.

Very good service, used at Heathrow T4, April 2025 for 2 weeks. Drop off was very easy, pick up pretty good, we had to wait a few minutes for the car to arrive after calling, perhaps 10-15 minutes. Instructions were all clear and the supplied mobile numbers answered promptly. My only minor grumble is that I really struggled to hear what their representative was saying on the mobile - too fast, heavily accented, admittedly made worse by my poor hearing. Fortunately, it seems I did not miss anything crucial.

No issues at all. All went according to instructions and our car was returned to us in the same condition we left it. Just make sure you make the phone calls they tell you to make at the appropriate times.

I have used Park Giant several times at Heathrow, and they proved reliable and accommodating. They took good care of my vehicle. The drivers and staff were friendly and helpful. I will continue to use them.

Would definitely use again. Flew in to a different terminal than planned. It wasn’t an issue at all. Car delivered without any fuss. Very settling after the modern trials of air travel.

Really easy and straightforward, close to the terminal and included exit fee, have booked again for June along with other members of the family.

Terrible , failed to charge car full as requested as I needed it full to get home in one journey , I emailed confirmation of this as requested, and also explained at drop off, had to wait 40 mins on return and it had only been charged to 80% so I would never pay over the odds for them to charge as requested when they DO NOT respond to customer requests that the small print says is possible if you make them aware. follow up Parking Giant refuse to accept that they failed to respond to both my email upon booking that it was detailed would be required to get a 100% charge, if they had responded I would have agreed to an extra charge as it was important to me as was also explained face to face to their staff at time of drop off. I also had a communication issue with this company at both drop off and collection, both times the number given (used to tell them you will be arriving in 30mins out etc) went to voice mail, I left a message and then called again 15 mins later to say to be told that their system does not take voice mails and now my timing would be delayed through no fault of my own. Yet this voice mail box was also redirected to on the collection call , maybe this was just an excuse for slow and sloppy service levels. Beware! Trying to complain after the event has made me even more sceptical of their ability to provide a quality customer experience. The Booking was not made last minute and if they accept a booking then they should be able to deliver what is promised on the advertising. The Advert said "Here at Park Giant Meet & Greet Parking, we believe in giving our customers peace of mind and working hard to offer great value services and hopefully a seamless, stress-free airport parking experience" no peace of mind, no real apology, certainly not seamless or stress free as booked. and finally they claim that an EV "There are additional costs and additional time to charge cars from 80% to 100% (this can take double the time that it takes to get to 80%). really? that defines the law of physics and battery chemistry , double the time what planet are they on! sorry for the long review, but when they keep coming back with worthless rubbish I had to respond!

Good service from Park Giant at Heathrow T5
Prompt collection and return so many thanks to the team.