Park Giant Meet & Greet Avis 

Terrible service. Nobody answered phone on our way to airport and coukdnt leave a message as their message box was full! We were slightly early arriving at T5 and nobody was there to meet us. The other guys from the other parking providers said this company don't have a desk and only turn up to your car. As we arrived early we had to pay additional parking fees. Arriving slightly early with other providers previously has not been an issue and we did not require to pay additional fees. Do not use this company, we will not again.

Car was picked up and delivered on time. However I washed and polished my car before my holiday, upon arrival the car was completely covered in mud, the dirtiest I've ever seen my car. The inside was also muddy. The person who dropped the car off mentioned that he went out of his way to wash it, but it clearly was not washed, if anything it looks like he sprinkled some water on the bonnet with a water bottle. This was my only dislike.

I used this company when I was away for a month. My car keys have a tracker on them, so I could see where they were. The car was parked close to Heathrow and didn’t move until my return. Pick up was perfect, although I had to pay to leave the car park. When I called to let them know, they said that if I texted my bank account details, they would refund the cost of leaving the car park.A day later it’s not been refunded, even so, I would definitely use them again.

This company was extremely easy and hassle-free to use. Just email them on their website and they will reply with a quote and payment link. On the day just ring them (they give clear instructions) and someone will meet you at the off-airport parking zone at heathrow airport, as close as you can get to the terminal. There are no extra fees and they didn't use our car for anything else, mileage was only 8 miles total. I would recommend them to anyone, and their subcontracted parking agents such as Kan from terminals parking.

We used Parking Giant in April terminal 2 Hearthrow everything was smooth from start to finish. No damage no excessive waiting times no extra charges. Will use again in September.

The parking itself was fine but my car was returned with a big crack in the windscreen. This was not there prior to leaving my car. The driver was refusing to help and told me just to email. I have emailed several times asking for evidence of the photos prior to dropping my car off. I have not recieved this. I have been ignored. Ive had to fork out for a new windscreen due to the size of the crack.

Returned from a 2-week family holiday.
Left car at Heathrow with Park Giant, meet and greet.

Upon car being returned by their driver, I tried to put our suitcases in the boot and was unable to open it noticing that our key was damaged and scratched, with the left open button completely broken off. I pointed this out to the driver and he said the key was like this when he picked the car up. We were completely unable to open the boot and only able to open the drivers door manually. I asked to speak to a Manager immediately and he promised me a call back as a matter of urgency from the Duty Manager. No call, so much later that day I phoned up asking to speak to the Duty Manager only to be told that he was unavailable. I was advised to email in, which I did asking for a call back asap. Two days later I had still heard nothing so called up again asking for contact.

Another Manager then called me. I pointed out that my key had been in good condition and fully working when my family had handed our car over, and assumed that they had taken a picture of the key, as they do the car.

The Manager stated they do not cover keys, as it is a question of "wear and tear". I reminded him that my key had been damaged as the picture shows, and that the collecting driver must have been aware of this and could not have failed to notice. After all he would have been unable to operate the doors with this key in such a condition ! I had to further remind him that this damage caused was not fair or reasonable, and that one of their drivers had obviously chosen not to report it.

The Manager then said that I had no proof my key WASN'T in this condition at the time we dropped our car off. As they don't cover keys, he suggested I got "a new casing from Ebay for 3 pounds!"

I found this company's lack of communication and attitude to be insulting and unprofessional.

I politely declined their offer. Other potential customers can decide for themselves.

Completely unacceptable. I would not recommend.

UPDATE TO RESPONSE FROM OWNER:
No mention still of any form of investigation to assist in establishing how or why key damaged. They mention customer service ?? ONE THIRD of reviews here are 1 star. Draw your own conclusion :(

I called as requested 30 mins before arriving at Heathrow. Despite this I was left waiting for over 15 minutes and had to call another 3 times to get someone to hand over my car to. Person who finally arrived spoke no English. Due to my plans changing I picked up my car 24 hours later. Upon collection the oil light was on and the clock had been changed. I know everything was find when I dropped it off as it had been serviced and MOT'd the previous week. When I wrote to complaint they said they jump started it and claimed I gave them permission to! Why would they need to jump start it as it was left with them for barely over 24 hours! This company are horrendous! I use these companies every month as I travel a lot and would NEVER use this one again!

On arriving at Heathrow airport on way to car park got caught up in v. busy traffic flow to the short stay drop off-and couldn't get out of it! which has incurred an extra charge of £40.
On arrival back from holiday- waited for much more than the 20 minutes was told for our car to be delivered. Then as about to get in the car the drivers footwell was cacked in mud when the car had been valeted before our trip to airport. Plus what was strange was rest of the car was as clean as should be. Whoever drove out care from Park Giant must have work muddy work boots and didnt even try to clean up!
Dont think we will use this company again

Chose this meet and greet as it offered EV charging. I was a bit concerned when the car stopped charging after an hour or so, but a couple of days later it was reconnected. When we collected the car it had been charged to 100% so really pleased with that.

Second time using Park Giant - booked direct the second time for a better price. Perfectly happy with the service both times - a bit chaotic in T1, but it was massively busy. Detailed instructions & no issue finding where to go.
Will use again.

A very good timely and professional service and very reasonable prices

Fabulous service from Park Giant Meet & Greet recently at Heathrow (T4). I was a bit wary, after reading some reviews online, but then every parking company has a few negative reviews, as most people only leave a review when they have something bad to say. However, I can't praise this service enough. I booked directly with Park Giant and got the best price. They answered their phone straight away or called me straight back if they missed my call. The representative was waiting for me when I arrived to drop my car off, and my car was ready and waiting for me when I got back on the day of collection - a perfect service. No damage, no issues, no extra car park exit fees to pay and less than 10miles added to the clock. Just follow the instructions they give you regarding updating them on arrival times and they'll give a brilliant service in return. I'm a very happy customer and will definitely use them again in the future. Thanks !

Good experience with them. Although the return procedure leaflet they gave us was for another company (Terminals Parking) so they seem to be sub-contracting to this other company. Not a problem for me but may be cheaper to go direct to Terminals Parking

Quick to penalise you with airport parking fees if you don’t inform 30mins before reaching but no remorse when they themselves kept me waiting for 30mins during collection even after I followed their procedure of calling them after landing and luggage pick up. They have no physical presence at airport like maple and others hence I would avoid this in future.

First time using meet & greet parking and we're absolutely delighted with Park Giant's service! Instructions clear, calls taken straight away, absolutely zero wait both at the drop off and pick up, polite drivers. Very happy with the service! Thank you for providing stress free, efficient parking!

Very, very slow at both ends of the service, particularly when we picked up the car. When we dropped off the car it took us 10 calls to the two numbers provided before someone answered the phone and we then had to wait with the car for over half an hour before someone turned up to meet us. On collecting the car, we followed the instructions and were told that we would have our car within 20 minutes but it took nearly an hour for the car to arrive. We were told this was because of traffic but looking at live traffic maps there was no traffic issues in the area that would explain that level of delay. Would not use again.

Initially a bit nervous but brilliant experience from start to finish. My wife dropped off the Benz at Heathrow flying back home to Oz and I picked up on arrival 10 days later. They were there waiting, easy to find and it just worked. Wish they could store undercover for 6-8 months a year. Anyway - thoroughly recommend and we will be using again.

Was initially nervous, but for no reason. From drop off to collection, the service we received was perfect. We rang (used the two numbers in email instructions) before we arrived, and we’re met by staff who inspected vehicle and waited for us to unload (validating ticket while we did so) and provided us a receipt with more instructions.. Staff were friendly, patient and helpful. When we arrived we range twice (again using numbers advised) once when we landed and once when collected bags. 10-15mins later car was in car park where we dropped it off. Car was how we left it, a bit dirty on outside but nothing unexpected for being parked outside. No more than 10miles added which seemed normal to me for parking offsite. Would definitely use again, would recommend and happy to say staff were friendly and courteous. Thanks to the ParkGiant Team at Heathrow

Update: don't believe the response they gave to my original post. I did what they asked and heard nothing back. When I contacted the comparison site, SkyPark, they said they hadn't heard. The chased and then, despite what Giant Park said, they refused a refund or even a credit note. Don't believe anything they tell you.

Original post said:
Sadly I've had to cancel my holiday, last minute, as my wife's close brother died with just days to go. He suffered with an inoperable brain tumour.
The travel company, Tui were excellent. They fully appreciated our circumstances and were empathetic in a full refund.
Despite my efforts through the broker, Sky Park Secure, they have been unable to get a response from this Meet and Greet service.