I was surprised to receive a personal phone call from to resolve my queries. The gentleman was very understanding and explained what had happened and why decisions had been made. This was then fol... Voir plus
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Lisez les avis des autres
Very good service, used at Heathrow T4, April 2025 for 2 weeks. Drop off was very easy, pick up pretty good, we had to wait a few minutes for the car to arrive after calling, perhaps 10-15 minutes. In... Voir plus
L'entreprise a répondu
Received a parking fine from my lease company when I was out of the country! Unable to get a response from Parking giant, when I managed to speak to someone I was told they were only an agent so e mai... Voir plus
First time using meet & greet parking and we're absolutely delighted with Park Giant's service! Instructions clear, calls taken straight away, absolutely zero wait both at the drop off and pick up, po... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Heathrow Meet & Greet Parking service with Police & Park Mark Accreditation. Car Park location within 3 miles of the airport perimeter, closest to Terminal 5. Meet & Greet with EV charging available. Secure, reliable and trustworthy. As mentioned in Autocar Magazine!
Coordonnées de contact
Royaume-Uni
- parkgiant.co.uk
3,5
Moyen
86 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 33 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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I have used ParkGiant at Heathrow four…
I have used ParkGiant at Heathrow four times now. Well priced, on time and always helpful. Even when I had put in the wrong terminal for our return: no problem. Done with a smile. Lots of Meet&Greet firms get bad reviews. It feels great to leave a good one, which is well deserved
27 février 2025
Avis spontané
I was happy with the parking aspect
I was happy with the parking aspect. I arrived an hour earlier than my time so had to pay the £7.50 car park fee. That’s fine.
However I also paid for valet service £30. The car was not up to standard so definitely wouldn’t pay that again. The windows weren’t wiped. The dash was half wiped, there was a scratch on the car.
I will probably use the company again if it’s the cheapest going however definitely wouldn’t pay for extras.
27 mars 2025
Avis spontané
An efficient and reliable service
An efficient and reliable service at a very reasonable cost - thank you. We will certainly consider using Park Giant again next time we are flying from Heathrow..
29 septembre 2024
Avis spontané
Very efficient
4 janvier 2025
Avis spontané
Better than a long stay carpark
For the price, we found this a really low faff way of leaving the car at the airport and the fact you don't have to pay for the car park is the cherry on top.
The process is simple but not seamless. We called when 30 mins out but when we arrived we called around 5-10 mins later as no one had arrived. Not ideal but for once I wasn't running for the plane.
On the return, we called when we had received our bags at baggage reclaim and we were probably stood around for 5 minutes until the car was returned.
So yeah, not seamless but compared to a long stay carpark where you have to catch a bus and struggle with your bags, I would do this hands down.
9 janvier 2025
Avis spontané
Réponse de Park Giant Meet & Greet
Thank you for taking the time to provide us with a review and we hope to see you again.
Many thanks!
Park Giant Heathrow
When I returned to pick up my car
When I returned to pick up my car, it was dirty inside and out (as if it had been parked in a muddy field).
This was the second time I had used this company, and the same happened on the first occasion too!
I completed a written complaint, and chased for a reply several times, with no success.
This company does not treat its customers seriously and there is no duty of care.
18 novembre 2024
Avis spontané
Réponse de Park Giant Meet & Greet
I am very sorry that there is a complaint about the service, especially when we did try to help.
We have your enquiries here and we did offer recompense in the form of a discount for your second trip.
We have engaged with you in every conversation and if there was anything missed by us from the previous emails, we only had to be sent a quick follow-up message and we'd have been happy to help.
Having used the discount that we'd provided for you, it is clear that we were happy to help if there was an issue with any aspect of our service and that we do take all customer feedback very seriously indeed.
No fuss at all
No fuss at all. Everything worked perfectly. The staff were friendly and helpful. Would definitely use again.
14 novembre 2024
Avis spontané
Réponse de Park Giant Meet & Greet
Thank you so much for taking the time to write a review and for your kind words. We look forward to seeing you again!
Curbed my car
Curbed my car. Only offered me to drive back to Heathrow and leave it with them for repair. No one on site cared. The cars tracker reported poor driving, bad cornering and speeding. Also being parked on what looked like to be a gravel yard.
30 octobre 2024
Avis spontané
Réponse de Park Giant Meet & Greet
We're very sorry that there's a complaint about the service.
Sometimes we do offer to repair vehicles when customers are next travelling from Heathrow, as it is usually preferred by customers. When a repair is agreed, it would be unusual if we did not offer repair options.
If there was any complaint about staff driving, we would encourage customers to report this to us with the evidence and can assure you that there is not a gravel yard.
Feel free to email us at contact@parkgiant.co.uk and we'd be happy to look into the matter.
Brilliant service at Heathrow
Brilliant service at Heathrow, also collected my car at one of the hotels rather than than the terminal with no extra cost. Collection easy and after a quick call my car was delivered back within a few minutes. Would definitely use again - thanks guys!
16 décembre 2024
Avis spontané
Réponse de Park Giant Meet & Greet
Thank you so much for taking the time to write a review and for your kind words. We look forward to seeing you again!
Appalling service
Appalling service, car was returned filthy and damaged but unwilling to engage in conversations. Make up lies around damage was already in place but can't provide evidence. Don't waste your time and money with these cowboys. Shame you can't give 0 stars.
17 février 2025
Avis spontané
Réponse de Park Giant Meet & Greet
Feel free to email contact@parkgiant.co.uk with any information and someone will be in touch.
Smashed Alloy
Booked through Park Giant who outsourced to Terminal Parking without my knowledge.
I used the meet and greet service at Heathrow T3. Pick up and collection times were fine but front nearside alloy was smashed to pieces. Attendant ran off without me signing any paperwork. Contacted the company who said to email in pictures but never receive a response. Not sure the drivers even have full UK licences. AVOID, not worth the hassle after having a relaxing break to come back to a bashed up car.
After I posted this review Parking giant called and claimed to have a photo of the wheel damaged but can't produce as this is a lie. Despicable company, I have spoken to others who have had the same issue. Please AVOID!
Don't believe their lies in their response. Refuse to share photos and not sure why they have brought colour up as an issue as their drivers don't have full UK licences, no one mentioned colour. You can tell the driver didn't have a UK licence by the state of the alloy and running away when he dropped the car back.
No one has been aggressive, you may want to stop ringing off my phone with phoney lies.
I don't need to make fraudulent claims on a £70k car that I have alloy insurance on. You just need to admit responsibility and stop acting like you're in the right.
I'll pass to my insurance company to see the doctored photos as I watched the driver drive my car away without taking any photos or videos and have tracking on my car through the bmw app. Also going to report with the police.
24 février 2025
Avis spontané
Réponse de Park Giant Meet & Greet
Rude, aggressive and completely intolerant behaviour with staff and on every call. Just because someone is coloured does not mean that they do not have a license or that they will just take your abuse, we are a Heathrow Airport Approved Operator with Police Accreditation and are one of the longest serving airport operators at Heathrow. All staff are vetted, insured and are actually pretty friendly when not being abused. Drivers are not required to stand with customers and take a report of damage, images can be taken at the time and customers can call the company to make a report and we will always advise to email your information to be investigated.
The company does have evidence of the scuff marks which were already in place when the customer delivered the vehicle to the short stay car park and before any company staff have driven the vehicle. The scuff marks that the customer was fraudulently trying to claim for have been intentionally exaggerated to be described as 'smashed' – they just expected a response in 5 minutes which is not possible. We have clear evidence of the calls as well as the email that was ready to send to the customer with a full report a few moments before this review was updated and the customer was again rude and swearing on the call this morning. The email we have now emailed to our own inbox at 10:44am as evidence.
We will not tolerate bullying, aggressive, racist or rude behaviour by customers who think it is ok to swear at staff and as you have stated within your email that you are happy to go through your insurance, please now do so. As you are unable to discuss matters calmly and amicably, you are welcome to have your insurers contact the company directly and we will provide them with the evidence. Alternatively, you are welcome to pay a solicitor to contact the company for any additional information. We will be claiming our costs for any time associated to any fraudulent claim.
We will take the time it takes to investigate any query and responses will usually take a few days as we are required to investigate and will only respond in normal office hours.
On this occasion the images that staff have taken before entering the vehicle and the report compiled shows that the customer is making a false claim and that the vehicle was already damaged. Expecting a review and aggression to force us into a payment is highly unlikely and customers are better advised to deal with any query in a calm and sensible manner. We are here to help and will do so when given an opportunity to do so.
For context, the first email with images of the ‘smashed’, or to be more accurate, ‘slightly scuffed’ wheel was sent in on Monday evening at 19:27. Tuesday was a busy day after the half-term break and the email was allocated to a member of staff to reply to in the afternoon. We then spoke with the customer yesterday (Wednesday evening at 17:25) and advised the customer that we have images and these will be provided. The customer then updated the review on Thursday morning at 10:26am to falsely state that we did not have any images.
Your insurer is welcome to email contact@parkgiant.co.uk
Yes, we have now refused to engage with an aggressive customer who has been swearing at staff and who is clearly now just trying to damage the company because their fraudulent claim is going to be unsuccessful.
I am baffled as to how anyone can tell who has a driving licence or not just by looking at their face.
We have to do regular checks on drivers and we need the driving license number, or the last 8 digits, as well as a code from the driver to input - truly is amazing that you have managed to obtain this information from a driver that has 'run away from you'.
Am also amazed that you've already managed to speak to others that have had the same issue. How would that even happen?
You did not watch the driver drive away without taking photos and we have evidence of this.
I still haven't receive a respond after…
I still haven't receive a respond after completing my complaints online .
22 février 2025
Avis spontané
Réponse de Park Giant Meet & Greet
At peak times of travel, enquiries can take a little longer to respond to but we do try and keep customers informed as much as possible.
Feel free to send your information to contact@parkgiant.co.uk so that we can look into the matter.
Great Service
We have now used Park Giant for our last 5 trips out of Heathrow, the whole system works really well, phone in 30 minutes before arriving at Heathrow, always a member of staff there to collect the car within 5 minutes of arriving, 2 phone calls when you arrive back, one to notify them you have landed, the other once you have collected your bags, car returned within 10 / 15 minutes, great punctual service. If you are not able to get through via phone, they call back promptly. Our trip back yesterday was a real pleasure, landing at 14:35 on gate 14:45.. through passport by 14:55.....in the car park by 15:05, car delivered back by Mr J by 15:07 on road by 15:10, all round great service. Would highly recommend.
10 février 2025
Avis spontané
best customer experience I have had for some time
I used the service from Heathrow airport and have to say they were absolutely fantastic. My flights changed on numerous occasions due to weather, which they dealt with brilliantly. I would no hesitate to use this business, they provided the best customer experience I have had for some time. First class, highly recommended.
25 janvier 2025
Avis spontané
Every attempt has been made to get my…
Every attempt has been made to get my parking refunded after cancelling 30 days prior to my booking date. No response, nothing from them. I have emailed contact at parkgiant.co.uk twice with no reply.
9 janvier 2025
Avis spontané
Réponse de Park Giant Meet & Greet
There is no record AT ALL for any request for any cancellation in your name.
If you have been in touch with one of our suppliers and have had no contact, please feel free to place a review on their website and company name. We don’t have direct affiliations with some of the websites so you’ll need to give us more information. Some websites sell our products without our consent.
If you would like our help, feel free to email us at contact@parkgiant.co.uk with your booking information and a copy of the emails you’ve sent the company and we’ll do what we can to help.
The FIRST thing for ANY customer to do is to email us at contact@parkgiant.co.uk
Trustpilot is great but they won’t be able to obtain a refund for you.
Update 1 (within an hour of the review being placed) - There is NO record of any cancellation or any email under your name. If you’d be kind enough to forward the email on to us we can have a look into the matter for you.
Update 2 (within 2 hours of the review) - we have checked our entire email system and payment systems for your name and there is not a Ken Johnson anywhere in the system from the last 24 months. Please recheck with whom you’ve booked, or email us with your correct information and we’re happy to help.
Having exchanged multiple messages on a third party review website (Trustpilot), we still have not had an email from this customer and it appears that it may be a fake review placed on here (as are many others) simply to try to damage the business reputation. We don’t actively chase reviews and therefore the numbers here are limited and mostly fake negative reviews. Feel free to put Park Giant reviews into a search engine and you’ll see our hundreds of positive reviews.
Update 3 - 19 hours after the review being placed. We're nearly 20 hours in from the alleged "every attempt being made" complaint, we'll reiterate - there is NO Ken Johnson email in our system and NO Ken Johnson in our payments.
We've reported this seemingly FAKE review to Trustpilot.
Fabulous service
Very efficient park and ride. Details were clear, driver arrived when he said he would on arrival and took lots of photos. Car arrived 15 mins after ringing them from baggage claim.Would highly recommend. Price was great too as booked early and booked directly with them.
21 novembre 2024
Avis spontané
Almost spot on
I'd had previous contact with Dan about another matter and he was very helpful and responsive.
This is the first time we've used the parking service and drop off ran according to instructions and all good.
Pick up was not quite so smooth in that my call on landing (06:11) went to answerphone so I left a message. When I called back after luggage collection (06:35), the chap said I should have called on landing so I said a message was left. He was concerned it would take at least 30mins to bring the car over which I said wasn't a problem as we were having a coffee. Mindful not to miss his arrival, we were at the collection point just after 07:00. I did miss a call at 07:22 so rang back and was told he'd be with us very soon. Having not used the service before, I was beginning to get concerned but the car arrived at 07:40 so not too long after estimate.
Hopefully you will be able to secure a desk at the collection point soon. With the reassurance of dealing with someone direct, it would have been a 4*. Certainly the chap from Maple Parking was looking a bit smug sat at their desk!
2 décembre 2024
Avis spontané
Park Giant advertise that they have one…
Park Giant advertise that they have one of the closest car parks from the Airport of around 3 miles. I reset my trip computer before leaving the car and it had around 50 miles upon my return. I asked them to investigate which they did, Dan was extremely helpful via calls and emails and provided evidence via PG CCTV that the car had only completed a short journey whilst in their care.
11 novembre 2024
Avis spontané
DON’T EVEN CONSIDER USING PARK GIANT. oh and they lie a lot. Beware.
18/10/24
I couldn’t give a toss about the refund. It’s more important that others see what a disreputable mob they are. Now resorting to lying. Check out the google maps image of their premises, you will see the field or “mud park”. Also check the other reviews, they refute every complaint. I can see no evidence that they ever admit liability.
UPDATE! 17/10/24
As expected this appalling company have refuted my claims and continually asked for evidence, apparently the before and after photos weren’t sufficient. This was booked through the broker APH but they will only refer you to the provider.
I made the mistake of booking based on cost. You get what you pay for.
12/10/24
I collected my car at midnight on Saturday the 12th from T5 Heathrow.
When departing on the 3rd of October all went as planned, but I’m afraid when my car was collected on the 12th the condition was disgraceful, both inside and out. I reported this immediately to 2 members of Park Giant staff who just shrugged their shoulders and couldn’t have been less interested.
I am able to see via the app that my car was parked in a field and also that it had been used to drive 17 miles between dropping it off and collecting it, you state that the car will be parked within 3 miles of the airport!
Not at all impressed with the service. It states in Park Giants T&C’s that any damage must be reported at the time of collection. How is that possible when the car is so dirty it would be impossible to know?
12 octobre 2024
Avis spontané
Réponse de Park Giant Meet & Greet
This review was placed online first and then the email was sent in to us 2 days later where the customer has (as was expected when complaints come in this order) demanded a full refund.
We are never the cheapest but are one of the very few Heathrow Airport Approved Meet & Greet Parking Operators, with a car park within 3 miles of the airport perimeter, with Police and Park Mark Accreditation and with the correct insurance.
No evidence has been provided for this complaint apart from images of a slightly dirty car and when additional proof was requested, the response was that they don’t have any evidence, and they will update their review and to tell others not to use our apparently appalling service. We have hundreds of regular customers, account customers and long-term customers that would disagree.
The drivers DID take a photograph when they were approached by the customer with the complaint, we have a copy of this. They did not just walk away.
There was NO evidence of the car being parking in a field, despite the customer saying they have evidence. They have said that they checked their app numerous times whilst away for 10 days and saw that the car was parked in a field, but no screenshots were taken as evidence. They also saw the car parked in a field on the day of their return, but they did not take any screenshots as evidence at this time either.
This is likely to be the case as the car was NOT parked in a field.
The vehicle was also NOT driven the 17 miles as suggested.
The customer has emailed photographs showing the remaining RANGE of the car. They have compared this to the range that they had photographed when the vehicle was left with our staff. The RANGE had reduced, this is always the case and has nothing to do with miles travelled. The car was parked for 10 days, and electric charge can deplete, even if the car is stationary. The car was also moved by our staff whilst parked on our premises on 2 occasions, this will also use some charge and will also reduce the remaining range. Customers are advised to photograph their MILEAGE on departure and return for peace of mind.
If you’d like for us to help, a negative review is not going to force us in to sending compensation or a refund without asking for some evidence and asking the relevant questions. We will investigate claims in full and false claims will be rejected.
Please do check our car park location, its SL3 0BL and it is a Police Accredited Car Park and is proudly displayed on our website www.parkgiant.co.uk
Got damaged on my car
Park my car with this company from 1 August till 30 August for my holiday trip. The service and respond everything good but after we home after wash my car is find out got long scratch on underneath the car(under the door the black plastic area) and also got one tent on the door. First time to use this company but is feel bad. I'm use the parking service every year when I'm on my holiday trip but this time I need to pay for repair the damage. I won't come back again. I'm not suggest this company to everyone.
Update :give it two star before after the conversation with the term I'm decide change my review to one star (if I can give it zero I will do that) because he so rude on the phone, I have told him, I just let him know about the incident but he try to push everything on mine!!!!don't use this company again. Is horrible service.
1 août 2024
Avis spontané
Réponse de Park Giant Meet & Greet
The damage was not reported to us at the airport as per the conditions of the booking, after this time we have to work with customers to see if there is any way to help.
The customer was called so that we could try to assist them and we still have not received any images of the alleged damage, although the negative review here has been updated.
A negative review will not force us to do anything at all, we are here to help and if you would like us to assist feel free to provide the images.
Staff are required to ask questions and we are very sorry if you feel that our staff member was rude in any way, this is never our intention and we had only called you to assist with your query. If we did not have any intention of trying to help, a standard email with Terms and Conditions attached would have been the course to have taken.
Feel free to send an email to contact@parkgiant.co.uk and someone will look into the matter further for you
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