Aquacatsusa Avis 

I have multiple cats and none of them play with it. One of my cats likes plays with qtips, and amuses himself simply by opening and closing a door. They batt at elastics that are around my board games and love scratching at piles of paper. Another one loves to play with my hair elastics and rolls around in shopping bags- a quirk that we were hoping to get rid of by giving him a safer toy. My point is that my cats seem to make everything a toy. However, the aqua cat has not peaked their interest at all. Does not come with directions, so I have no idea how much water is ideal to put in. Mat took a long time to arrive. Talking to the company about returning, I am glad I did not upgrade

***** BUYER BEWARE ***** This company is a scam! This Chinese company is ripping off anyone who orders from them. They advertise one thing, get you to pay for an upgrade, and then deliver you a cheaply made, very small water mat, which is easily punctured when used the FIRST time! The upgraded version is supposed to be scratch-resistant and larger but they failed to ship that item to me. They only sent the worthless cheap small version that is advertised that they are throwing it in for free. I paid a total of $76 for that cheap version so its hardly free! I've demanded a refund but I've received nothing nor heard anything from them.

This cat watermat they claim is puncture proof is a lie! My cats I thought they would love it, well they only had 20 minutes on it and they not only bite holes into it they popped it with their claws! I clip their claws every other week too, so none of us the cat nor the people get hurt by sharp claws. Then the gift that you do spend $20 + bucks on is the equivalent to a dollar store leash and harness! Not worth the money!

They are thieves. I ordered the "free" calming mat and was pretty much forced to upgrade to the plush calming mat.
I got the free one, but never received the one I paid for.

F....g Thieves.

I ordered the “free” cat bundler from Aquacats USA. Then a $22.99 charge showed up on my account. When I questioned it they said it was the shipping charge. To where? China? I’ve never seen such a large shipping charge. So much for free.

When I ordered the "so-called " free mat, it immediately required an up grade to get fish inside. It automatically whacked me for insurance then up graded me to a $90 option. They refunded me$20. When the item came it leaked. Since then I have had no response in over a year. No refund. No replacement.

The add said I’d receive a car carrier for free. I was to pay shipping. . I was charged $29. I was misled.

First my 7 year old cat wouldn’t go near it., when I got it in early fall. Then I adopted a 5 month old kitten last month, and he started playing on it, and poked holes through both parts. Now the ring doesn’t hold air and it’s leaking water all over the place. Not good quality at all, and now it’s too late for a refund. Don’t buy this overpriced piece of crap! 😑

I bought a "comfort mat" for my cat from here. The shipping for this "free" item was $14.99. But that wasn’t enough. They have an "upgrade" offer. Which I declined. They did it anyway. $61!!! I tried repeatedly to cancel the order but they refused and offered me a 30% refund. Which they said "many of their customers preferred". I decided it was better than nothing. But it never came through. I would have to pay to return it to China, and they have already wasted enough of my money!! So I guess I’m stuck with it. My cat hates it. Won’t go near it. It’s ugly and it smells bad. It’s poor quality and they have very poor customer service.

I don’t want to give aquacatsusa any stars at all but giving one because you gave to. It is Feb. 2026 just to let you know. On fb a few days ago there was an ad for a free pet calming bed. I think I’ve seen this offered in years past. The pad is familiar looking yet it may not be the same company.
Anyway, there are many out there that look identical but this one from aquacatsusa has a story attached to the ad which told about a lady and her cat and how the cat tried to stay warm in different places especially during winter, etc. and her sister came to visit and brought her cat and the cats bed which was this calming bed. Anyway it goes on to describe how the sisters cat wasn’t cold or wandering around the house looking for warmth as her cat was since she had her special calming bed, so the First Lady ordered one and it worked the same for her cat. Ok sorry, long story. I really, really want one for my cat if it really exists and works like this but not from this company since they are a scam apparently and my bank card was being told it was an invalid card number when trying to order on their site. Thank goodness I couldn’t now seeing all your warnings and reviews!! Thank you! I’m so sorry to all of you who were able to purchase from them and got scammed!!! My bank just told me my card wouldn’t work on their site through manual entering the info, not PayPal, not Apple Pay, and not even Shop. They said the company is in Denmark and since is out of the country that is why it alerted fraud and won’t work on their site. Thank God for HIS protection!! I have seen many look alike , but they are not made the same nor work the same as aquapetsusa calming bed advertises. Does anyone know if this exact bed is in existence somewhere else safe and good to purchase one from? Also someone claimed aquapetsusa bed did come but is extremely small, so is this in existence somewhere else and the correct size? Sorry again for being so long and I really don’t know how we can respond on here to each other, but maybe you could write a review with the answer on where to get one Please and Thank You if you know? Godspeed!
P.S. If anyone does respond; I hope I will get a notification somehow to know you did! 🥹❤️😸

SCAM!!!!
This place is not legit. When I ordered the free item. Definitely not free. Big shipping fee and it added on something when I checked out. I contacted customer service 6 times and no answer! They are a fraud. Please be aware of this ad!

One of the worst companies/customer service departments I have ever dealt with. I sent them an email requesting the cancellation of the order, within 5 minutes of its having been placed, and never got a response. I sent them several other emails requesting that the order be cancelled, but the only response that I received was to inform me that the order had been shipped. Fortunately, after having tried to contact Aquacatsusa, the credit card company issued me a full refund, including the exorbitant shipping fees that I was charged. AVOID DEALING WITH THIS COMPANY AT ALL COSTS.

I ordered the matt with the fishes off of Facebook it said free but of course you pay shipping.I had upgraded the matt to the puncher proof I payed 85.00 to only receive one matt.Ive sent emails and even called and got the customer you are calling is not accepting calls Do Not Order from this place.

No response from customer service. The pad is no where near as nice as it appears in the ads, and the "free" mystery box is MIA. Shipping for such a lightweight object was way higher than it should have been.

When I got the "free" item, I ended up spending quite a lot in shipping fees, and I was told that the product wouldn't be the one from the ad afterwards.
I contacted the customer service twice to ask for the order to be canceled, and I was never acknowledged. I received the pad today and after less than 30 seconds of use I had to throw it away, as if had already been punctured and was leaking water.
I am extremely disappointed and I really hope nobody else falls for this scam if they read this review .

If I could rate this with negative stars it would be a -3. I ordered their “free“ cat bed that had shipping for $14.99. This cat bed is only 10“ x 14“ and will not fit an adult cat unless said cat is less than 6 pounds. My 8 pound cat does not fit on this pad and my 15 pound cat completely swallows it to where you almost can’t see the pad under underneath him. I can’t even request a refund because all I did was pay a stupid amount for shipping. I take responsibility for not doing proper research, and as always it is another Facebook purchase that I regret. Also on me, also not doing that shit again as I no longer open any socials as 70% of their contents is advertising for subpar products. No matter what their advertisements say, I promise you it will not be what you receive. Find another company to treat your cats with.

Wish I would have looked here first. Like many others, they do not respond to e-mail. When I tried to order a cat carrier, I know I declined the upsells, but they were added on anyway. No reviewing your cart they just process it. They are quick to take your money and ignore you when you ask for refunds. Do not order from them. I wish I hadn't.

Hello everyone, just a warning don’t buy any cat toys of these people, they are so unprofessional, they don’t return your emails, and impossible to return anything toys back because they don’t respond. WARNING!!!!!

They never gave me an option for size on a cat calming mat. I got my mats and they are really nice. Took a long time to get but they did come from China. I choose Shop to buy these so I had no problem. They are moving to a bigger store so will shop again once they move.

Tried to order the FREE mats today where shipping was $19.99…..card was declined!

Must be a SCAM!