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Lisez les avis des autres

Noté 1 sur 5 étoiles

I used it for a month and then cancelled. I then kept on getting emails from them about a $20 credit to purchase an item. I found an item on sale and thought it was great deal. Nowhere in the email do... Voir plus

Noté 5 sur 5 étoiles

changing my review as promised, because they promptly took care of me when I had an issue on a sunday night. They were responding promptly on monday! Thank you armoire! Sorry I got such anxiety, but... Voir plus

Noté 4 sur 5 étoiles

Able to try new brands and styles without committing. Found a few classic pieces I really love and got to sample a few slightly outside my normal picks that I ended up enjoying. Sometimes the selectio... Voir plus

Noté 4 sur 5 étoiles

Great quality clothing I have enjoyed trying out Armoire's rental service. The clothes are great quality, sometimes new with tags. I do feel the size availability on items I want is limited - and t... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de vêtements pour femmes

Écrit par l'entreprise

Rent an infinite closet, styled just for you. Armoire is a women's clothing rental membership that styles you with curated, high-quality items for every occasion. Using a combination of technology and personal touch, Armoire provides recommendations for you based on fit and style preferences that you share via a style quiz and overtime through your rental behavior and reviews.


Coordonnées de contact

3,4

Moyen

TrustScore 3.5 sur 5

266 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

N'a pas répondu aux avis négatifs

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

3,4

Tous les avis

(266)

17 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 3 sur 5 étoiles

Updated review: I appreciate Armoire’s response

Updated: Armoire was very helpful resolving my issue after I left a review here. Giving them the benefit of the doubt, maybe they were busy post-holidays. Mm, which could have caused the delay. I am very grateful that my refund was processed immediately after they reached out.

Buyer (renter) beware! I mailed my case back using the supplied label and packaging, and they claim they did not receive it. They have therefore charged me $425 for the items in the case! They have not responded to my customer service inquiry.
For salt in the wound, before returning them, I couldn't even wear 2 of the 4 items, because they were in such poor condition. They were frumpy and pilled. The quality of my first case plus the fact that I struggled to fill a 2nd case with anything attractive in my size, meant that I decided to cancel. I sent back the items, and now they have charged me a boat load of money for poor-condition items that I don't even have anymore!

1 janvier 2024
Avis spontané
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Réponse de Armoire

Thank you for your feedback - I'm sorry that you had a negative experience with Armoire. I followed up with our member experience team, who confirmed they have been in contact with you. We're reviewing our messaging to make sure all communications are clear and helpful.

Noté 5 sur 5 étoiles

A Case for Armoire

After using another service for five years, I decided to give Armoire a try. I’m so glad I did! Clothes are delivered in perfect condition, and they arrive on my doorstep QUIcKLY! I love being able to choose what I want to rent, the pieces are top quality, current, and make me feel
like a million bucks. I love having so many options for my professional and casual needs. I highly recommend this service!

30 décembre 2023
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Réponse de Armoire

Thank you for your review, Laura! I am so glad to hear that you are enjoying your experience and we hope you continue to find rentals you love with Armoire!

Noté 1 sur 5 étoiles

Clothes are mediocre

31 décembre 2023
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Réponse de Armoire

Thanks for your review and valuable feedback. We're adding new styles to our closet daily and look to our members to help us decide what to buy. I'll share this feedback with our merchandising team.

Noté 5 sur 5 étoiles
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Réponse de Armoire

Thank you for your review, Shannon! I am so glad to hear that you are enjoying your experience and we hope you continue to find rentals you love with Armoire!

Noté 3 sur 5 étoiles

Availability of clothing needs improvement

I like being able to have different clothes each month and try styles I normally don’t wear. I am not always happy with the availability of clothing I favorite. My options are often very limited. Too few full length pants and jeans. Not enough classics.

22 décembre 2023
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Réponse de Armoire

We appreciate your feedback. Armoire is focused on providing a variety of styles through a curated closet, and we aim to offer members unique and high-quality pieces for any occasion. It sounds like we missed the mark here. I'll share this feedback with our merchandising team to help them improve the selection.

Noté 3 sur 5 étoiles

Working mom

Love the brands, price, ease of returns however not enough available selection especially in larger sizes.

28 décembre 2023
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Réponse de Armoire

I'm sorry to hear you weren't able to find styles you loved in your size. We'll share this information with our inventory team to help them improve the selection. Thank you for your feedback.

Noté 5 sur 5 étoiles

I love Armoire

I love Armoire! The clothes are in great condition. Reviews from other clients are very helpful! Great variety!

24 décembre 2023
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Réponse de Armoire

Thank you for your review, Grace! I am so glad to hear that you are enjoying your experience and we hope you continue to find rentals you love with Armoire!

Noté 4 sur 5 étoiles

Great System, could have more fashion forward clothes.

Armoire has a great system and very fast shipping. I have been enjoying the ability to refresh my wardrobe without buying new pieces. The aspects that could be better are: ability to plan a case before the 1st so I can take more time deciding and more fashion forward clothes. The clothes available are great for work but it would be cool to have more fashionable/brand name clothes to add for spice. Armoire sells itself as a luxury option, but most of the brands are barely accessible luxury levels.

17 décembre 2023
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Réponse de Armoire

We appreciate your feedback. Armoire is focused on providing a variety of styles through a curated closet, and we aim to offer members unique and high-quality pieces for any occasion. It sounds like we missed the mark here. I'll share this feedback with our merchandising team to help them improve the selection.

Noté 5 sur 5 étoiles

Great service to make you love getting dressed again!

I've really enjoyed using Armoire! It's fun to try new styles without the big expense and cleaning. Also the customer services is exceptional. I love being able to ry on new styles in the Seattle location.

12 décembre 2023
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Réponse de Armoire

Thank you for your review, Kelly! I am so glad to hear that you are enjoying your experience and we hope you continue to find rentals you love with Armoire!

Noté 4 sur 5 étoiles

The customer service is outstanding

The customer service is outstanding. The clothing is excellent quality. The only reason I didn't give them 5 stars is because too many of the clothes are overly casual, summery with spaghetti straps, and close-fitting. I think they can benefit if they offer more variety that isn't so casual or revealing, which would be better for office-wear in companies that have dress codes.

1 décembre 2023
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Réponse de Armoire

I'm so glad to hear you're enjoying your experience, Holly! We appreciate your review. We're working on adding more variety to our inventory for use in your rental choices.

Noté 5 sur 5 étoiles

A must have

Love-love the clothing selection and the excellent customer service. I look forward to trying your styling options. Thanks so much, team, for all you do!

26 novembre 2023
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Réponse de Armoire

Thank you for your review, Brittany! I am so glad to hear that you are enjoying your experience and we hope you continue to find rentals you love with Armoire!

Noté 2 sur 5 étoiles

Needs a lot of work

I dislike how many styles are listed as 'coming soon' and/or are never available. Generally, the selection feels very limited. I also received a damaged item that was unwearable in my last box as well as a forgotten item and when I reached out was told the damaged item couldn't be replaced and the jeans I didn't receive were not available. In general such a great idea but execution is a headache. Needs a lot of work, not sure I'll continue with it. I love the brands and if half the stuff were in stock it would be way more fun.

17 novembre 2023
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Réponse de Armoire

We appreciate your feedback. Armoire is focused on providing a variety of styles through a curated closet, and we aim to offer members unique and high-quality pieces for any occasion. It sounds like we missed the mark here. I'll share this feedback with our merchandising team to help them improve the selection.

Noté 1 sur 5 étoiles

bad clothes options

bad clothes options - extremely dowdy and not at all what I picked

11 novembre 2023
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Réponse de Armoire

We appreciate your feedback. Armoire is focused on providing a variety of styles through a curated closet, and we aim to offer members unique and high-quality pieces for any occasion. It sounds like we missed the mark here. I'll share this feedback with our merchandising team to help them improve the selection.

Noté 3 sur 5 étoiles

I see a lot of items I would love to…

I see a lot of items I would love to try but they are rarely available.

5 novembre 2023
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Réponse de Armoire

I'm sorry to hear you weren't able to find styles you loved in your size. We'll share this information with our inventory team to help them improve the selection. Thank you for your feedback.

Noté 3 sur 5 étoiles

My experience has been average

My experience has been average. It has been difficult to zero in on the right sizes, which has "wasted" a number of months. Given the cost, that has been frustrating.

11 novembre 2023
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Réponse de Armoire

I'm sorry to hear you weren't able to find styles you loved in your size. We'll share this information with our inventory team to help them improve the selection. Thank you for your feedback.

Noté 5 sur 5 étoiles

I love the service of Armoire

I love the service of Armoire. It's great getting stylish new clothes every month without being stuck with an over-full closet. It's always helpful to know I can purchase an item if I can't bear to part with it. Customer service has been amazing as well. I had to delay my shipment after submitting my order and they handled it for me quickly.

31 octobre 2023
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Réponse de Armoire

Thank you for your review, Kris! I am so glad to hear that you are enjoying your experience and we hope you continue to find rentals you love with Armoire!

Noté 5 sur 5 étoiles

Great quality of clothing

Great quality of clothing. Excellent customer service.

10 novembre 2023
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Réponse de Armoire

Thank you for your review, Janet! I am so glad to hear that you are enjoying your experience and we hope you continue to find rentals you love with Armoire!

Noté 3 sur 5 étoiles

Armiore offers a wider range of sizes…

Armiore offers a wider range of sizes than other subscriptions I have used, however, their app is not well-developed and crashes consistently so I typically manage my account on a web browser. I think it's a good value, just wish navigation was easier.

7 novembre 2023
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Réponse de Armoire

Thank you for your feedback, Sarah! I have passed this along to our tech team for review.

Noté 4 sur 5 étoiles

It was nice to add some new pieces to…

It was nice to add some new pieces to my wardrobe without commitment. I'm not at my normal weight and didn't want to buy any new clothes. This was a perfect solution.

25 octobre 2023
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Réponse de Armoire

Thank you for your review, Candice! I am so glad to hear that you are enjoying your experience and we hope you continue to find rentals you love with Armoire!

Noté 5 sur 5 étoiles

easy to receive and send quickly

Easy to create a "case" - high quality items easy to receive and send - and quickly!

25 octobre 2023
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Réponse de Armoire

Thank you for your review, Melissa! I am so glad to hear that you are enjoying your experience and we hope you continue to find rentals you love with Armoire!

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