ARTSABERS Avis 259

Réponse de ARTSABERS

15 avr. 2026

Hi Sam,

We’re so pleased that your order arrived in time for your event. Thank you for your patience and understanding during what was a challenging situation—we really appreciate it.

Your kind words mean a lot, and we’ll be sure to pass them on to the team.

We hope to see you again soon.

The ARTSABERS Team

Réponse de ARTSABERS

14 avr. 2026

Hi,

Thanks for taking the time to share your experience — we genuinely appreciate your feedback, both positive and critical.

First, I’m really glad to hear that our team was responsive and that your refund was processed quickly without the need for escalation. We always aim to make things right as smoothly as possible when something doesn’t go to plan. I’ll also be sure to pass your kind words on to Agnis.

That said, I’m truly sorry for the frustration and lack of confidence caused during your order. Waiting over 6 weeks without clear updates, tracking information, or confirmation is not the experience we want for any customer. You’re absolutely right to expect better communication and transparency throughout the process.

To provide a bit of context (not as an excuse, but as an explanation), if your purchase was from early January and February of this year, then this period unfortunately coincided with the Chinese New Year. During this time, many of our manufacturing and shipping partners temporarily close, which leads to delays and disruption across the entire supply chain. At the same time we also had a few issues with email confirmations from our ordering system which made emails go to spam or become blocked by the customers email providers which caused some confusion.

That said, we recognise we should have communicated this more clearly and proactively, rather than leaving you uncertain. We take your comments seriously, especially regarding communication and order visibility, and we’re actively working on improving these areas so customers are kept informed at every stage.

I’m really sorry we didn’t deliver the experience you expected this time, but we do appreciate you giving us a chance and for acknowledging the parts we got right.

If you’d ever consider giving us another try in the future, we’d love the opportunity to provide a much smoother experience.

Kind regards,
The Artsabers Team

Réponse de ARTSABERS

14 avr. 2026

Hi,
Thank you so much for your lovely review, it really means a lot to us!

We absolutely love hearing that the Youngling Sabers were a hit with your niece and nephew. It makes what we do so much better knowing our sabers are bringing joy, excitement, and a bit of magic to kids (and adults too!).

Thank you again for your support, and we hope they continue to enjoy many fun duels ahead!

Kind regards,
The Artsabers Team

Réponse de ARTSABERS

14 avr. 2026

Hi Sara,

Wow! Thank you so much for this incredible review! It genuinely put a smile on our faces.

We truly love that our sabers can help keep that “kid at heart” feeling alive, even for high schoolers! We hope he gets a lot of use out of it.

It’s also fantastic to hear your thoughts on the quality of the product, we put a lot of care into making sure each saber feels as immersive and special as possible. And of course, we’re glad we could quickly sort out the blade for you. You were a lovely customer to deal with via email and we very look forward to seeing you in the future.

Thank you again for your kind words and for trusting us with such a special gift. Knowing your saber is lighting up your home (and your son’s excitement!) is exactly why we do what we do.

Kind regards,
The Artsabers Team

Réponse de ARTSABERS

14 avr. 2026

Hi Ryan,

Thank you for taking the time to share your feedback. We’re really sorry to hear how frustrating this experience has been for you.

We do want to reassure you that we did respond to your emails in both January and February, but I completely understand how it may have felt from your perspective if communication didn’t come through clearly or as quickly as expected. That’s something we’re always working to improve.

Regarding your order, it was unfortunately caught up in a series of delivery issues we experienced at the end of last year and the beginning of this year. During that time, UPS mistakenly delivered four of our shipments to the wrong warehouse, which caused significant disruption to our stock and fulfilment process. As a result, the item you ordered was not available as expected, and the replacement stock we were relying on was also delayed due to this issue.

We completely appreciate how disappointing and concerning this must have felt, especially with the extended wait time. While these circumstances were outside of our control, we recognise that the experience you had fell short of what we aim to provide, and for that we sincerely apologise.

Please know that we do care deeply about our customers, and situations like this are taken very seriously. If there’s anything further we can do to support you or resolve this, we’d really appreciate the opportunity to make things right.

Kind regards,
The Artsabers Team

Réponse de ARTSABERS

14 avr. 2026

Hi James,

Thank you so much for your kind words. We really appreciate you taking the time to share your experience and we hope you’re enjoying your Grey Smasher Sabers.

We’re thrilled to hear that your order arrived quickly and that our support team was able to get the replacement blade out to you promptly. That’s exactly the level of service we strive to provide.

It means a lot to us that you’d recommend us, and we’re so glad everything went smoothly from start to finish.

Thanks again for your support, and we hope to see you back again in the future!

Kind regards,
The Artsabers Team

Réponse de ARTSABERS

14 avr. 2026

Hi ,

Thanks for taking the time to leave such a lovely review. We really hope that our products have brought a smile to your face like they do to us.

Thanks again for your continued support over the years, and we hope to see you back again in the future!

Kind regards,
The Artsabers Team

Réponse de ARTSABERS

14 avr. 2026

Hi Kay,

Thank you so much for your thoughtful and detailed review, it truly means a lot to us.

First of all, we want to sincerely thank you for your patience during what was a particularly difficult period for us. The delivery issues we experienced with UPS created unexpected delays that were unfortunately beyond our control. We know how important it was for this to arrive in time for Christmas, so we’re incredibly grateful for your understanding throughout.

We’re so pleased to hear that Liam loved his gift and we loved the pictures you sent of him wielding the saber like a true Jedi, that’s what it’s all about! The Darth Revan V2 Weathered Lightsaber is one of the teams favourites so we can see why Liam loves it so much.

It also means a great deal to hear your kind words about our customer service and communication. Even during challenging times, we always aim to keep our customers informed and supported, so your feedback really reassures us that we’re on the right track. You were a joy to communicate with. Level headed and understanding of the situation and your kind words lifted the team.

Thank you again for your support and trust in us. We’re so glad everything worked out in the end, and we’d love to welcome you back again in the future!

Kind regards,
The Artsabers Team

Réponse de ARTSABERS

14 avr. 2026

Hi,

Thank you for taking the time to share your experience. I’m truly sorry for the frustration and disappointment this situation has caused, especially over such a long period.

We completely understand how the repeated changes to your delivery timeline led to a loss of trust. To provide some context, this period was unfortunately a perfect storm of issues on our side. Alongside transitioning to a new warehouse — a move that was intended to improve and speed up our delivery times — we also encountered a major issue with UPS. Four separate shipments containing our stock were delivered to the wrong warehouse, meaning that items we were expecting to receive and dispatch effectively went missing multiple times.

As a result, when we believed deliveries were due and updated customers accordingly, the stock wasn’t actually available as expected. This led to repeated delays and shifting timelines, which we completely understand was incredibly frustrating from your perspective.

While these were unforeseen circumstances, we fully recognise that the experience you had fell well below the standard we aim to provide. The delays, communication, and overall handling of your order did not meet expectations, and for that we sincerely apologise.

We’re also very sorry that this ultimately led to you needing to pursue a chargeback, and that you felt unsupported during the escalation process. That’s never the outcome we want, and we take that feedback seriously.

We appreciate you sharing your experience, and we genuinely regret that this was the outcome during what was an exceptionally challenging period for our operations.

Kind regards,
The Artsabers Team

Réponse de ARTSABERS

14 avr. 2026

Hi Damon,

We’re really sorry to hear about your experience, it’s clear this situation caused a lot of frustration, and we completely understand why you feel this way.

The lack of a confirmation email, the conflicting updates about shipping and backorders, and the issues around your cancellation and refund are not the standard we aim to deliver, and I sincerely apologise for how this was handled.

To give some context, your order fell during a particularly challenging period for us. We were in the process of transitioning to a new warehouse — a move intended to improve delivery times — but this unfortunately coincided with a major issue involving UPS. Four shipments of our stock were delivered to the wrong warehouse, meaning items we expected to have available were repeatedly missing.

Because of this, there were instances where orders were believed to be progressing or close to dispatch, which led to inaccurate updates being shared. We fully recognise how confusing and frustrating it must have been to be told an item had shipped, only for that to later change.

That said, we take full responsibility for the communication and overall experience. You should have received clear, consistent updates from the start, and the cancellation process should have been straightforward and handled properly.

We genuinely regret that this was your experience and appreciate you taking the time to share your feedback.

Kind regards,
The Artsabers Team

Réponse de ARTSABERS

14 avr. 2026

Hi Jeffrey,

Thanks for such a thoughtful and detailed review, we really appreciate the time you took to break everything down and share your honest feedback.

We’re delighted to hear you like your Imperial Praetorian Helmet. It means a lot to us that it’s found a place in your collection, whether for display or cosplay, that’s exactly what we hope for with these pieces.

On the cosmetic issue you mentioned with the glue residue and liner, we’re sorry for that small imperfection. While we always aim for the highest finish quality, we really appreciate you being understanding and even offering a practical workaround, that kind of feedback genuinely helps us improve.

Also, apologies for the delay in getting back to your review, we do our best to respond promptly, but we’re grateful for your patience.

As a little heads-up, we’ll be expanding our helmet range even further soon, so definitely keep an eye out, we think you’ll love what’s coming next.

Thank you again for your support and kind words, and we’d love to welcome you back anytime.

Kind regards,
The Artsabers Team

Réponse de ARTSABERS

14 avr. 2026

Hi Tyler,

Thank you for taking the time to share your feedback, and I’m truly sorry to hear about your experience. I completely understand your frustration, especially with the delays, the lack of clear communication, and the impact this had on something as important as your nieces’ birthdays. That is absolutely not the experience we want anyone to have with us.

To give some context (without using it as an excuse), this period coincided with a major transition for our business. We were in the process of taking over operations, implementing new internal systems, and setting up a new warehouse in the United States. During that time, stock visibility and fulfilment processes were not as stable as they should have been, which unfortunately led to situations like the one you experienced where items appeared in stock but were delayed in dispatch.

Since then, we’ve made significant improvements across the board. We’ve moved fully onto new systems designed to better track inventory in real time, and our US warehouse is now fully operational and integrated into our fulfilment process. These changes have made a substantial difference to both delivery reliability and communication, and we are in a much stronger and more stable place than we were during that transition period.

That said, I want to sincerely apologise for the experience you had. Being repeatedly told your order would ship within a few days and then still waiting is understandably unacceptable, and the lack of consistent communication on our part is something we take seriously and have worked hard to improve.

We’re genuinely sorry for the frustration and disappointment this caused you, especially for such an important occasion. Your feedback has been taken on board, and we appreciate you bringing it to our attention.

Kind regards,
The Artsabers Team

Réponse de ARTSABERS

14 avr. 2026

Hi Joey,

Thank you for taking the time to share your experience. We’re truly sorry for the frustration, uncertainty, and long wait you’ve described. We completely understand how disappointing it must feel to be left without clear answers, especially after such a long period of waiting.

To address this properly, your order fell during a transitional phase for our business where we were implementing new systems and also establishing and integrating our US warehouse following the change in ownership/operations. During this period, there were unfortunately inconsistencies in order processing and inventory tracking, which in some cases led to situations where orders were not correctly logged or were delayed due to system and stock mismatches.

In addition to that, we also experienced wider fulfilment disruption while stock was being moved and redistributed between warehouses, which further affected our ability to provide accurate timelines and consistent updates.

Since then, we’ve made significant improvements across both our systems and fulfilment process. Our inventory tracking is now fully centralised and far more accurate, and our US warehouse operations are fully established and actively supporting faster and more reliable dispatch. These changes have helped us move into a much more stable position than during that earlier transition period.

That said, I am genuinely very sorry for the experience you’ve had. Being given repeated extensions and then receiving unclear or conflicting information is not acceptable, and I apologise for the lack of clarity and communication, particularly if your emails have gone unanswered recently.

We appreciate your patience, and I’m sorry again for the frustration this has caused you. If you would like us to revisit your order directly and give you a clear final status update, we would be more than willing to do so.

Kind regards,
The Artsabers Team

Réponse de ARTSABERS

14 avr. 2026

Hi Zachary,

Thank you for taking the time to share your feedbac, and we’re really sorry for the frustration this situation has caused you.

To provide some context, during this period we were undergoing a major transition, including implementing new systems and establishing our US warehouse following changes in ownership and operations. Unfortunately, this sometimes led to inaccuracies in stock visibility, where items were not always correctly flagged as backordered, resulting in unexpected delays.

Since then, we’ve made significant improvements to our systems and fulfilment processes, and we’re now in a much more stable position with far clearer stock tracking and faster dispatch through our established US warehouse.

That said, I’m truly sorry for the experience you’ve had regarding your order status and the difficulties you’ve faced with cancellation. That’s not the level of service we aim to provide, and we do appreciate you bringing this to our attention. Hopefully we can win your confidence back and have the pleasure of serving you again in the near future.

Kind regards,
The Artsabers Team

Réponse de ARTSABERS

14 avr. 2026

Hi Alessio,

We’re really sorry to hear about your experience and the frustration this has caused you.

Your order would have been impacted during a period where we were going through major operational changes, including setting up a new US warehouse and moving onto new internal systems after the business transition. During that time, stock tracking and fulfilment timelines were not as reliable as they should have been, which unfortunately led to delays and uncertainty on some orders.

We completely understand how disappointing it is to be left without clear answers or certainty, and I’m genuinely sorry that your experience fell short of what you should expect from us. We have been working hard to turn these issue around and feel we are in a better place now to avoid such issues.

We appreciate you taking the time to leave your feedback, even though we’re sorry it’s under these circumstances. We hope that you will find the confidence to come back and order with us in the near future.

Kind regards,
The Artsabers Team

Réponse de ARTSABERS

14 avr. 2026

Hi Shari,

We’re really sorry to read about the experience you’ve had, especially with the expectation of a quick delivery and then being left waiting far beyond that timeframe.

What you’ve described would have unfortunately fallen during a disruptive period for us operationally, where we were transitioning systems and establishing a new US warehouse following the business takeover. During that time, there were inconsistencies between what was shown on the website and what was actually available in stock, which led to situations where items appeared ready for dispatch but were in fact delayed within fulfilment.

We completely understand how frustrating it is to be given repeated shipping updates that don’t come through as expected, and I’m genuinely sorry that this resulted in a lack of trust and clarity around your order.

While we’ve since made significant improvements to our inventory tracking and fulfilment process to prevent this kind of issue happening again, we do recognise that this doesn’t change the experience you had.

Thank you for taking the time to share your feedback, and I’m sorry again that we let you down on this occasion. We hope that you visit us again in the near future so that we can show you the improvements we’ve made as a company.

Kind regards,
The Artsabers Team

Réponse de ARTSABERS

14 avr. 2026

Hi Mar,

Thank you for taking the time to share your feedback. We’re really sorry to hear about the frustration you experienced with your order and that you felt we may not be a legitimate company, we completely understand why you felt that way given your experience.

We can reassure you that we are a real team of Star Wars fans who are passionate about what we do, working hard to offer quality products at fair prices alongside good customer service. That said, it’s clear we didn’t meet your expectations here, and for that we sincerely apologise.

You’re absolutely right regarding the return of faulty items — customers should not be responsible for return shipping costs in these cases. This was handled in error on this occasion and has since been corrected on our side to ensure it doesn’t happen again.

There was also a short delay after dispatch during a particularly busy operational period, which unfortunately contributed to the overall frustration alongside the product fault and return process.

We really appreciate you bringing this to our attention, and we’re sorry again that your experience fell short of what it should have been. Thank you for your patience while this was resolved.

Kind regards,
The Artsabers Team

Réponse de ARTSABERS

14 avr. 2026

Hi Bryce,

Thank you for taking the time to share your feedback, and I’m really sorry to hear about your experience and the frustration caused by the lack of updates around your order.

We completely understand how disappointing it is to be told an order is ready for courier dispatch and then not see progress or receive clear communication after that. That’s not the experience we want any of our customers to have.

I do want to acknowledge that this period reflected a time when our operations and communication processes weren’t as strong as they should have been. However, things have changed significantly recently, we’ve made a number of improvements to our fulfilment systems and communication channels to ensure much clearer and more consistent updates going forward.

We’re genuinely sorry we didn’t meet expectations on this occasion, but we really appreciate your honest feedback as it’s helped us improve.

We hope that in the future we can have the opportunity to provide you with a much smoother experience and look forward to welcoming you back again.

Kind regards,
The Artsabers Team