This company is wonderful. They are very professional, personable, and their customer service is highly responsive and solution driven. I ordered the base lit version of a lightsaber when I meant to o... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I recently got the Anakin lightsaber from Neo Sabers and I’m very impressed with the quality. The hilt design is highly accurate and feels solid in hand, great balance for spinning. The blade is b... Voir plus
L'entreprise a répondu
1's again U guys came through, I did not expect the extras At ALL 😱🥰 Thank U all SO MUCH The Force is STRONG with U 👍🏿 👍🏿 GO NEO !!!!
L'entreprise a répondu
Had a great experience with NEO Sabers. Bought my first saber as a gift, decided to upgrade my purchase, customer service was super friendly and responded to all my questions within 24hrs, and took c... Voir plus
L'entreprise a répondu
Coordonnées de contact
1332 4th Street, Unit B , 94710, Berkeley, Etats-Unis
- (707) 509-3253
- support@neosabers.com
- neosabers.com
4,1
Bien
361 avis
A répondu à 87 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
1's again U guys came through
1's again U guys came through, I did not expect the extras At ALL 😱🥰 Thank U all SO MUCH The Force is STRONG with U 👍🏿 👍🏿 GO NEO !!!!
21 avril 2026
Avis spontané
Réponse : Neosabers
Thank you so much!
We’re glad you loved the extras, enjoy your saber, and may the Force be with you!
Top quality customer service
This company is wonderful. They are very professional, personable, and their customer service is highly responsive and solution driven. I ordered the base lit version of a lightsaber when I meant to order a xenopixel version. Lisa Mitchell was very helpful in resolving this with me. I was able to update the order in less than 24 hours.
16 avril 2026
Avis spontané
Réponse : Neosabers
Thank you for your wonderful feedback!
We’re glad we could quickly assist you in updating your order. We will really appreciate your kind words.
We truly value your support and hope you love your xenopixel lightsaber.
If you need anything else, feel free to reach out anytime.
– NEO Sabers Team
The absolute worst
The absolute worst. Sent me the wrong parts for my 450 saber and now ghosting me. Trash customer service
5 avril 2026
Avis spontané
Réponse : Neosabers
Apologies for the inconvenience caused.
We’re currently investigating your issue and will resolve it as soon as possible. Our team will get back to you via email with an update, so we kindly ask for your patience in the meantime.
Thank you for bringing this to our attention.
– Team NEO Sabers
I ordered the Beskar Apex lighsaber…
I ordered the Beskar Apex lighsaber which cost $450 mind you and have it shipped in less than a week.When my saber finally came, it came with a box with a 3-digit code on each side but I know what the code is nor do I have seen such code on any email or text. So contact customer service and the imbeciles gave non-responses and did not help to a point that I rather have them fired and replaced by Ai. 1/10 would never buy Neosabers.
2 avril 2026
Avis spontané
Réponse : Neosabers
We’re really sorry for the frustration you’ve experienced, this is not the level of service we aim to provide.
Please don’t worry, your issue is being treated as a priority. We’re currently looking into the lock code for your Beskar Apex lightsaber and will send you the correct solution shortly.
Thank you for your patience. We’ll get this resolved on priority.
Team NEO Sabers
Had a great experience with NEO Sabers
Had a great experience with NEO Sabers. Bought my first saber as a gift, decided to upgrade my purchase, customer service was super friendly and responded to all my questions within 24hrs, and took care of it promptly. Decided to buy one for myself and encountered a slight issue, but again customer service addressed the issue and resolved it. Outstanding customer service. The sabers are amazing, the Xenopixel blades are amazing, and the Saber quality is excellent. My first Saber and I love it.
1 avril 2026
Avis spontané
Réponse : Neosabers
We truly appreciate your amazing feedback and for choosing NEO Sabers for your first saber experience. It means a lot to us that both your gift purchase and your personal saber turned out exactly how you hoped, and that our team was able to support you quickly with your upgrade and resolve any issues along the way. We’re especially glad to hear how much you’re enjoying the xenopixel blades and the overall saber quality that’s the experience we strive to deliver every time.
Thank you for your trust and support, and welcome to the NEO Sabers family.
– Team NEO Sabers
Issue resolved
After a few weeks I finally got my missing sabers and are working great, takes some time to figure I'm out the solution but got it worked out.
10 mars 2026
Avis spontané
Réponse : Neosabers
We’re really sorry for the experience you’ve had, this is not what we aim to deliver at all. Receiving a damaged package with missing items is understandably frustrating, especially after waiting for an update.
While shipping issues are rare, the delay and confusion around the UPS claim should have been handled much better on our end, and we take responsibility for that.
We’ve now taken steps to resolve this and your case is being prioritized. A solution is already in progress, and we’ll make sure the missing hilts are either reshipped or properly taken care of. Updates will be shared with you directly.
Thank you for your patience and understanding.
Team NEO Sabers
Ripper Pro Ripoff
Ordered the Ripper Pro with the xenopixel core for my birthday in January. They were running a promo for two free sabers with the deluxe saber. Spent nearly $400 on the whole order. Waited a few weeks for them to arrive. The two free sabers were the only thing in the box that worked correctly. They're nothing premium but they work well enough, though they're likely available elsewhere for $40-$60. The Ripper Pro body is alright but wasn't working correctly, not lighting up the blade, wasn't connecting to Bluetooth, wasn't operating correctly. Customer service dragged their feet on solutions, finally sent a replacement emitter over a week later, waited a couple weeks for it to arrive. Still didn't work. I told them I thought the core was the issue. They informed me it was the wrong core, it didn't match my order and implied I was the one trying to scam them. After countless emails and weeks of waiting for replacement parts, I still don't have a working Pro saber, still waiting on replacement parts, still struggling to get answers. Incredibly disappointing for my first premier saber purchase. Will not be purchasing from them again. Definitely telling friends and family to avoid them.
18 janvier 2026
Avis spontané
Réponse : Neosabers
We’re really sorry for the inconvenience and the experience you’ve had, this isn’t what we aim for, especially for a special purchase. While rare, unexpected technical issues can occur, but please rest assured we’ve taken all steps to resolve your saber issue.
A replacement is already on its way, and we’re confident this will fully resolve the problem. The tracking details have been shared with you via email.
Thank you for your patience and understanding.
-Team NEO Sabers
I know there is a lot a bad reviews.. but
I know there is a lot a bad reviews about Neosabers. I saw a lot of them after i purchased and i will be honest i was hesitant and thought about cancelling my order. I decided no too, i didn’t mind that maybe it could take 2 weeks to come to the UK.
I ordered it on the 27th of february. Apparently Evri had it in the 3rd of march but it seems they lost it. I even got a notification from every saying the package had been lost on the 13th.
I reached out to Neo and they got back to me today, the 16th, saying it should be out for delivery today.
it was delivered today! i’m happy with it, build quality seems good, plenty of effect, i’m honestly happy. I know there are likely better places but i don’t think neo are a scam, maybe just slightly vague sometimes and the customer service could do with a bit of improvement - 4/5 for me
16 mars 2026
Avis spontané
Réponse : Neosabers
Thank you for sharing your honest experience, we really appreciate it! We're sorry to hear about the confusion caused by the shipping issue with the courier, but we're glad to know your saber arrived safely and that you're happy with the build quality and effects.
We also appreciate your feedback regarding communication and customer service. We're always working to improve and make the experience smoother for our customers. Thank you again for your patience and support, and we hope you enjoy your saber.
-Team NEO Sabers
Right after I give a positive review.
So i ordered the final season darth maul lightsaber thats almost 600 dollars in February with 2 free sabers, Luke and Mara Jade because valentine's day. Right before my previous review. It was expected February 20th got lost didnt hear back until recently and it arrived today. March 16th. On shop it shows a episode 1 maul for the free saber, and what I got was a generic rbg saber. Not Luke, not Mara, not maul. A month late.
16 mars 2026
Avis spontané
Réponse : Neosabers
Thank you for sharing your experience, and we truly appreciate your patience. We're sorry to hear about the delay with your package. Unfortunately, shipping issues can sometimes occur while the order is in transit, but we're glad to hear that it has now arrived safely.
Regarding the free sabers from the Valentine’s promotion, these are complimentary gifts that are randomly selected based on available stock. While the Shop app may sometimes display certain models as examples, the free sabers are not guaranteed to be specific characters like Luke, Mara Jade, or Maul.
Thank you again for your patience and support.
-Team NEO Sabers
Nice customer service
I reached out after a part broke on my lightsaber and they were very kind and somewhat quick to fix the issue.
16 mars 2026
Avis spontané
Réponse : Neosabers
Thank you for your feedback! We're glad to hear our team was able to assist you and help resolve the issue with your lightsaber. If you ever need anything else in the future, please don’t hesitate to reach out, we’re always happy to help. Enjoy your saber.
-Team NEO Sabers
Will update rating when received but I…
Will update rating if received but I ordered on 2/19. It’s 3/12 and items still hasn’t shipped. No one from support will respond back to be either. So far seems scammy.
11 mars 2026
Avis spontané
Réponse : Neosabers
Thank you for your feedback. We’ve checked your order and can confirm that all of your emails were responded to by our support team, and your tracking information has already been shared as well.
Your order has already been shipped and is currently on its way, so it should be delivered very soon. If you’re unable to locate the tracking email, please feel free to check your spam/junk folder or reach out again and we’ll gladly resend it.
We appreciate your patience and hope you’ll consider updating your rating once your order arrives.
-Team NEO Sabers
I reached out to them for my birthday…
I reached out to them for my birthday for fun for a free gift and they actually sent me one! They were so nice and I’m so thankful. They sent me a nice Anakin lightsaber hilt and a blade. The saber is awesome. It can change colors, it has sound effect like blast and melting and so much more. It also has different saber effects you can change it to. You can change the volume also just by using the hilt. They also have an app which is sick aswell. My favorite effect is the dark saber effect. Thank you so much neo sabers. I definitely recommend everyone getting one if your looking into it!
12 mars 2026
Avis spontané
Réponse : Neosabers
Thank you so much for your kind words! We're really happy to hear that we could make your birthday a little more special.
It’s great to know you’re enjoying the Anakin lightsaber and all its features. The Dark Saber effect is definitely an awesome choice.
We truly appreciate your support and recommendation. Enjoy your saber, and may the Force be with you!
-Team NEO Sabers
If it smells like a scam…
I ordered The Shadow Hunter double bladed saber one month ago with the included gift of two free sabers. Not only have I still not received my initial double blade order but I received a cheap necklace in the mail which has been apparently listed as the "two sabers" free gift. When I check the tracking for the gift, it shows as "delivered". This is not the level of service I expected for the price. I am willing to wait for a product as long as the product is delivered as expected, but as it stands this is nothing short of fraud. I hope for an amicable resolution to this situation but at this point I feel that I’ve been scammed.
11 mars 2026
Avis spontané
Réponse : Neosabers
We’re really sorry for the confusion and frustration this situation has caused.
Please rest assured that your Shadow Hunter Double-Bladed Saber order is currently on its way, and our support team has already shared the tracking update with you via email. The necklace you received was a complementary gift along with the order and the main order with the sabers is being delivered separately.
We want to assure you that this is not a scam, and your order is actively in transit. International shipments can sometimes arrive in multiple packages and may take a little longer than expected, but everything is moving through the shipping process.
We kindly ask for a little more patience while the package reaches you.
-Team NEO Sabers
Neosabers is the best lightsaber…
Neosabers is the best lightsaber company out there! Their products are high quality, durable, and absolutely amazing. 💯 their customer service is also very responsive and their delivery service is really fast!
9 mars 2026
Avis spontané
Réponse : Neosabers
Thank you so much for your wonderful feedback. We’re thrilled to hear that you’re enjoying the quality and durability of our sabers. It means a lot to us that you appreciate our customer service and fast delivery as well. Your support truly motivates our team to keep providing the best experience possible. May the Force be with you!
-Team NEO Sabers
The dream saber
This is my first character replica lightsaber! It’s 100% screen accurate and it’s the nicest saber I’ve ever had. It’s made so well and there’s even details in the sound board computer chips I love with the Sith and Jedi logo hidden. From the details you can see or can’t— it makes for the perfect saber! I can’t wait to cosplay and train more with it!
5 mars 2026
Avis spontané
Réponse : Neosabers
Thank you for sharing your experience. We’re honored that your first character replica lightsaber came from us. It’s amazing to hear that you’re enjoying the sabers. Our team puts a lot of care into every detail, so it means a lot that you noticed both the visible and hidden craftsmanship.
We hope you have an incredible time cosplaying and training with it. May the Force be with you!
-Team NEO Sabers
Great quality!
1 mars 2026
Avis spontané
Réponse : Neosabers
Thank you so much! Your support means a lot to us.
-Team NEO Sabers
Their sabers may take a while depending…
Their sabers may take a while depending on where they come from. Mainland or overseas, but any issues I had were take care of. There was a backup during some busy months. Stocking issues caused a lot of orders to be paused, I did get a refund and also my order when stock came back in.
29 mai 2025
Avis spontané
Réponse : Neosabers
Thank you for your patience and for sharing your experience. We truly appreciate your understanding during the busy period. While some orders were delayed due to temporary stocking issues, we're glad everything was resolved and that you received both the refund and your order once stock was available. Your support means a lot to us!
-Team NEO Sabers
Great Lightsaber Quality and Smooth Effects
I had a great experience with NeoSabers. The lightsaber quality is impressive, especially the smooth swing and realistic sound effects. The saber feels solid and works great for cosplay and dueling. I also had a very positive experience working with their team during a collaboration. Overall a great experience and I would definitely recommend them to other lightsaber fans.
1 mars 2026
Avis spontané
Réponse : Neosabers
Thank you for the wonderful feedback! We're glad you enjoyed the saber’s quality, smooth swing, and sound effects. It’s great to hear you had a positive experience with our team as well. We truly appreciate your support and recommendation!
-Team NEO Sabers
I was introduced to them on Instagram…
I was introduced to them on Instagram in 2025 and now in 2026 I own several of their light sabers! Absolutely great, high quality, light sabers! Can’t recommend them enough
7 mars 2026
Avis spontané
Réponse : Neosabers
Thank you for your amazing support! We're honored to have been part of your journey since 2025 and are thrilled that you're enjoying your sabers. Your recommendation truly means a lot to us!
-Team NEO Sabers
Manda II Replica Review
I got the Manda II Replica from Neosabers, and it is amazing! It's very high quality and is a very good replica!
7 mars 2026
Avis spontané
Réponse : Neosabers
Thank you for your feedback! We're so glad to hear you're enjoying the Manda II Replica and that its quality and design met your expectations. We truly appreciate your support!
-Team NEO Sabers
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.