Neosabers Avis 

I am willing to change this review if resolved.

I have not received half of the items I ordered, your support number leads to a voicemail that reaches seemingly no one. You promise swift response in your email but it has been days.

Worked with Neo Sabers in order to get a replacement part. They were accommodating and helped me get the part without breaking the bank. Thank you Lisa Mitchell for the great customer service.

Immediate help with sending when I notified them that it was a time senditive issue, also immediately sent new parts when something broke. Excellent customer service by Lisa Mitchell

Neosabers has one of the best customer services out there. I had a minor issue with my order and it got solved no problem also would like to thank Lisa Mitchell for the help. Neo sabers keep up the good work and may the force be with you all.

I want to say thank you for correcting my order, it may have been a hassle and I would definitely still like something complementary since it took 2 months to finally correct but I am appreciative of the fact that, finally it’s fixed and I am very thankful that support, worked with me as long as they did!!

I purchased my first big light saber purchase from this company, Ahsoka Tano sabers. So they were pricey! I got them in, so excited but unfortunately a wire on each had snapped causing the light to not work on both. I was SOOOOO bummed and upset. I reached out, anxious BUT they helped me and sent replacement parts. I was assigned Lisa Mitchell who was fantastic. I was a bit nervous with the shipping as it stayed in IL for like a week and I was hoping to have it in time for an event. Well, they arrived the week of, I replaced it easily (they even sent a video to help) and now have 2 functional and AMAZING sabers for an ahsoka cosplay! Floored by their service in a good way, and also the sabers are amazing. So excited to show them off and learn some cool tricks!

Amazing Customer service. Had a quality issue which Im aware doesn’t happen with NeoSabers, Lisa Mitchell was able to get me a replacement, this is the kind of Customer service that will keep me coming back again and again

Send the same replacement that the customer got the first time

Obviously, the lightsabers are awesome and well-built, but even when mine broke, customer service was on top of it. Lisa Mitchell helped me and I got sent a new core to replace the broken one. The price tag may seem high, but you're paying for great customer service too.

My saber didn't arrive for almost 2 months and at the time of writing it still hasn't arrived. Also, I am ordering the baselit core and will be building it myself anyways.

As of this moment, Neo Sabers have assured me that my saber is on its way. I'm sure I will be impressed with the quality of the saber and this review will improve. The saber has not arrived yet, though.

Lightsaber was very nice and will work well with my costume

Placed order and never got an update on it. After waiting, I emailed support with a cancel request. Support scrambled to send out the package completely ignoring my rq to cancel. After going back and forth for months the package arrived. I kept it just so I wouldn't have to deal with support again. The product arrived in a beat up box with minimal packaging to keep contents safe. Screws were loose and components were barely held together. Overall, avoid this company as it's not worth the headache.

Lisa Mitchell has been of great help on fixing my issues the items in question are great quality and durability I’m extremely happy I was able to purchase from this brand as they were quick and efficient when I needed help.

I had an issue with my sabercore, the core ended up frying on me and I consulted customer service about the issue, amelia was a ton of help and helped sort everything out perfectly, yes the sabers are very costly but the customer service makes it worth it

Well, I thought a lot of the product and business for this company would be overseas and create a gap in customer service, but I was wrong! A plunger button fell out of one of my sabers and I contacted support to buy a replacement. They meticulously went thru my account and asked for pics of the saber and the exact problem. Within short order, I received two replacements free of charge. The regularly kept me up to date with email. The quality of these sabers are fantastic as is the function, and now the customer service is too. TANK and a shout out to LISA MITCHELL who took great care of me!

A company that is fraudulent in every respect.

This was my first time buying with Neo Sabers. On May 4th, I grabbed their Buy one get one free deal which was the weathered Maul saber. When there was an unfortunate huge delay with my package, they sent out a second free compensation one. Customer service was top tier; words can’t express how satisfied I was with Flora’s quick responses and efforts to help with any questions or concerns I may have had. I highly recommend NEO Sabers as their sabers are absolutely amazing and the best I’ve ever owned. Being able to change the sound, color, and play music with the button control are such exciting features.

Neosabers has some great quality light Sabers. I purchased a LSW saber as a gift and the recipient was excited and greatful. Take advantage of the awsome deal that they offer.

Had a wonderful experience with Neosabers. Got exactly what I was promised in the buy 1 get two free special. Great product and awesome customer service from Lisa Mitchell. They were happy to answer the questions I had about my product and were very responsive to an issue I had with a part that needed replacing. They are sending me out a new set of screws and overall very happy with the experience. They are now the only company I’ll buy my sabers from! Worth a try for sure!!

Neo sabers has absolutely beautiful lightsabers I ordered the knightfall Anakin light saber and when I received my order, I had an additional Luke skywalker replica that came totally free with my order.

My knightfall saber was unfortunately defective, but I got in touch with neo sabers and they send me a whole new core for my saber.
Couldn’t be happier with this company, I will surely order more sabers coming up.. I’ve already been eying Maul’s dual saber and will look forward to to finding count Duku’s saber.