The Zelda Saber (or Shadow Sealer) is another high quality Neosabers lightsaber! The sword’s handle, hilt, and crossguard is made of metal giving it both weight and durability. The blade itself is als... Voir plus
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Lisez les avis des autres
Amelia at NEO Sabers helped me through a troubleshooting issue with the Vengeance saber, it was a minor, easy to fix issue with no need for return. It actually helped me better understand the saber an... Voir plus
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I purchased a saber it was defective the day I got it. Eventually, they got around to responding to my email by saying they’ll send me a replacement part which I never received tracking says it was de... Voir plus
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After having some slight issues and something missing from an order, neosabers support team and staff reached out personally, Zach specifically, and was able to work it out with me swiftly and promptl... Voir plus
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Coordonnées de contact
1332 4th Street, Unit B , 94710, Berkeley, Etats-Unis
- (707) 509-3253
- support@neosabers.com
- neosabers.com
4,0
Bien
502 avis
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A répondu à 98 % de ses avis négatifs
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Man just such a great crew
Man just such a great crew. Especially Flora Joseph. I kept running into user errors and they just kept helping me and didn’t make me feel dumb for asking for help. 10/10 customer support. They’re also the only not ai customer support I’ve talked to so bonus points for that. 🩵
15 juin 2026
Avis spontané
Réponse de Neosabers
Thank you for the wonderful review! We're thrilled to hear that Flora and the team were able to help and provide the support you needed. We believe every question deserves a helpful answer, and we're glad your experience reflected that. Your kind words mean a lot to us. Enjoy your saber, and thank you for choosing NEO Sabers!
– Team NEO Sabers
Made a mistake in shipping because of…
Made a mistake in shipping because of miscommunication. They got right back to me instantly and expedited the shipping immediately after seeing my email. Customer service is A+ and the saber itself is the coolest thing i own LOL
11 juin 2026
Avis spontané
Réponse de Neosabers
Thank you for your review! We're glad we could quickly resolve the shipping issue and get your order back on track. It's great to hear you're enjoying your saber and that it's become your favorite item! We appreciate your support and hope you continue to enjoy it.
– Team NEO Sabers ⚔️
Always high quality sabers when I buy…
Always high quality sabers when I buy from them with amazing and fast customer support. I def will buy from them again.
13 juin 2026
Avis spontané
Réponse de Neosabers
Thank you for your kind words! We're delighted to hear you're happy with the quality of our sabers and the support you've received. We truly appreciate your continued trust in NEO Sabers and look forward to serve you again in the future!
– Team NEO Sabers ⚔️
I asked about the Darth Maul saber a…
I asked about the Darth Maul saber a few clarifying questions since it didn’t come with instructions. Amelia answered me within 12 hours and answered all my questions in a very polite way. I still wish the sabers came with instructions but that is not the service members fault.
13 juin 2026
Avis spontané
Réponse de Neosabers
Thank you for your feedback! We're glad Amelia was able to answer your questions and provide helpful support. We appreciate your suggestion regarding instructions and will share it with our team as we work to improve the customer experience. Thank you for choosing NEO Sabers! ⚔️
– Team NEO Sabers
They were great
They were great! They handled my order modification extremely well despite being overwhelmed with may the 4th sale and Father’s Day sale! Buying more in the future I will! May the force be with you!
7 juin 2026
Avis spontané
Réponse de Neosabers
Thank you for your wonderful review! We're delighted we could assist with your order modification and appreciate your patience during our busy sale period. We look forward to serve you again in the future. May the Force be with you!
– Team NEO Sabers ⚔️✨**
Excellent communication and problem…
Excellent communication and problem solving with neosabers I had a slight issue with the order to begin with and they immediately began helping with said issue. Highly recommend this store 10/10.
12 juin 2026
Avis spontané
Réponse de Neosabers
Thank you for your kind review! We're glad we could quickly assist with your order and resolve the issue. Your recommendation means a lot to us, and we truly appreciate your support.
– Team NEO Sabers ⚔️✨
Amazing customer service from Amelia
Amazing customer service from Amelia! She helped and guided me me through a problem with my sabers and sent a replacement kit. Would buy again!
11 juin 2026
Avis spontané
Réponse de Neosabers
Thank you for your review! We're delighted to hear Amelia was able to help resolve the issue and arrange a replacement kit for you. We truly appreciate your support and look forward to serve you again.
– Team NEO Sabers ⚔️✨
I waited weeks for this to arrive which with poor customer support...
I waited weeks for this to arrive which ultimately meant it missed my son's birthday. I was never informed that it would not be coming from the UK and the delivery time quoted on order was long missed. The customer service is very very poor and it is definitely non UK replies. Would advise looking at purchasing from another company and avoid paying the extortionate price for a poor delivery service. Very poor indeed, if you want to return the item they also charge another £20...
1 juin 2026
Avis spontané
Réponse de Neosabers
Thank you for your feedback, and we sincerely apologize for your experience. This is not the level of service we intended to provide. We understand how disappointing it must have been for the order to arrive after your son's birthday, and we regret the frustration caused by the delivery delays and communication issues.
Your satisfaction is our top priority. As advised via email, you may return the item to the address provided. Once the return is received and processed, we will arrange your refund accordingly.
We appreciate your feedback and the opportunity to make this right.
– Team NEO Sabers ⚔️
amazing
Wow, exceeded my expectations.. the saber was awesome. I did crack the tip of my blade and when I emailed support they responded that night. The next day Lisa Mitchell let me know they’d be sending me a replacement blade!🙏🫶
8 juin 2026
Avis spontané
Réponse de Neosabers
Thank you for your amazing review! We're thrilled to hear the saber exceeded your expectations. We're also glad Lisa was able to assist you quickly and arrange a replacement blade. Your support means a lot to us, and we hope you continue to enjoy your saber!
– Team NEO Sabers ⚔️✨
NeoSabers Go Above & Beyond
I had an incredible experience with NeoSabers. This was my first time ordering, and likely not my last.
I accidentally ordered the wrong saber when I was deciding between two models, and even though the mistake was completely on my end, their customer service handled everything quickly and kindly. They walked me through the return and sent out the correct saber without any hassle.
The Vengeance Saber itself is beautiful. The hilt has a solid, premium weight to it, the sound is strong and crisp, and shipping was surprisingly fast.
What really impressed me about NeoSabers was that after helping me to correct my order, upon receiving the one I wanted, I found they included two extra free sabers in the box. That level of customer care is rare. A special shout out to Peter specifically.
I also like that there’s an app to customize and adjust the saber — it gives you a lot of control. The interface just takes a little time to get used to at first, but once you’ve played with it for a bit, everything clicks and becomes easy to navigate.
Overall, I absolutely recommend NeoSabers. Great product, great service, and they genuinely take care of their customers.
5 juin 2026
Avis spontané
Réponse de Neosabers
Thank you for your amazing review! We're delighted to hear that you had such a positive experience with both our products and customer support. We're especially glad Peter was able to assist you with your order and ensure everything was resolved smoothly. It's wonderful to know you're enjoying your Vengeance Saber and the customization options available through the app. Your kind words and recommendation mean a lot to us.
Thank you for choosing NEO Sabers, and we look forward to serve you again in the future!
– Team NEO Sabers
THANKS to Lisa Mitchell and Neosabers…
THANKS to Lisa Mitchell and Neosabers for going above and beyond for a small complaint in a section of the world that is probably far...far...away and could be swept under the rug as quick as it was spoke into existance!!! Thanks again you have made myself and my little youngling very happy!!!
8 juin 2026
Avis spontané
Réponse de Neosabers
Thank you for your kind review! We're thrilled Lisa was able to help and that we could make things right. Knowing you and your youngling are happy means a lot to us. We truly appreciate your support and trust in Team NEO Sabers!
– Team NEO Sabers ⚔️
La cualidad es de película compre el…
La cualidad es de película compre el lightsaber de Ankin Skywalker ep3 xenopixelv.3 siempre me dieron update de mi pedido con la app de shop, UPS y Mi número tel. Llego con una caja tipo maletín de viaje harmoso. Lo agarré con la promo buy one get two mystery saber. Eso es de las mejores compras por que Trevi es dos light saber para unos duelos sin miedo contra tu rival.(ojo no digo que con la de ankin no puedas). Todo perfecto llego en 6 días. Leí muchísimas malas críticas de ellos y no los entiendo teniendo uno. 😅🔥🔥 MAY THE FORCE BE WHITH YOU.
5 juin 2026
Avis spontané
Réponse de Neosabers
Thank you for your amazing review! We're thrilled to hear that you're enjoying your Anakin Skywalker EP3 Xenopixel V3 and the mystery sabers. It's great to know everything arrived quickly and met your expectations.
May the Force be with you, and thank you for choosing NEO Sabers! 🔥
- Team NEO Sabers
My cosplay outfit
The professionalism and the arrival of my cos play outfit...the beautiful box everything is GREAT!!!!
4 juin 2026
Avis spontané
Réponse de Neosabers
Thank you for your wonderful feedback! We're delighted to hear that you were pleased with your cosplay outfit, the presentation, and the overall experience. Your kind words mean a lot to our team.
We hope you enjoy your outfit and have an amazing time showcasing it!
- Team NEO Sabers
Great but a few problems
Well i originally had a problem with the saber because i didn’t know the sabers had a sensor on the bottom but once i found that out i loved my saber its super bright and thanks to Lisa Mitchell for trying to help me out with my saber. The reason i gave it 4 stars was because of the ease of use and the app for the saber is very frustrating to use. Trying to remember the timing of the buttons is kinda difficult and the app has a connection problem. If you guys could somehow fix that you guys would be top notch. But overall the saber is great love the weight, the realism and how authentic it looks you guys did a great job.
4 juin 2026
Avis spontané
Réponse de Neosabers
Thank you for your review! We're delighted to hear you're enjoying the brightness, realism, and overall quality of your saber.
We also appreciate your feedback regarding the controls and app connectivity. Your input helps us improve, and we'll share it with our team for consideration in future updates.
Thank you for your support, and may the Force be with you!
- Team NEO Sabers
DO NOT ORDER FROM THIS COMPANY!
We ordered a saber on May 24th, paid for expedited shipping. We have tried numerous times to reach the company, by email,phone and text regarding follow up and questions. We were given 2 entirely different tracking numbers. One number shows the order has not shipped. The other number shows the order was delivered to Delaware. We are in California. They don't answer their phone. The only email we response we have received is they are "looking into it". No one will call us back. I will never order from this company again.
3 juin 2026
Avis spontané
Réponse de Neosabers
We sincerely apologize for the frustration and inconvenience you've experienced with your order. We completely understand how concerning it can be to receive conflicting tracking information, especially after paying for expedited shipping and making multiple attempts to contact us for updates.
At NEO Sabers, we are committed to provide reliable service and clear communication, and we regret that your experience has not reflected those standards. We take situations like this very seriously and would like the opportunity to investigate and resolve this matter for you as quickly as possible.
Please send your order number, full name, and the email address associated with your purchase to support@neosabers.com. Our team will review your order details, verify the tracking information provided, and work directly with the carrier to determine what happened with the shipment.
We truly value every customer and appreciate you bringing this matter to our attention. Thank you for your patience, and we hope to have the opportunity to make this right and restore your confidence in NEO Sabers.
- Team NEO Sabers
Really great quality sabers, great customer service
Really great quality sabers, and the customer service is way better than what I heard, the connector peice that connects the blade to the battery had a broken led and when I reached out they immediately responded to me and sent me a replacement for free
3 juin 2026
Avis spontané
Réponse de Neosabers
Thank you for your kind words! We're delighted to hear you're happy with the quality of your saber and our customer service. We're glad we could quickly resolve the issue and provide a replacement. Your support means a lot to us!
- Team NEO Sabers
Great sabers
Great sabers, broke a blade and they sent me a new one, trustworthy brand compared to others
10 mai 2026
Avis spontané
Réponse de Neosabers
Thank you for your review! We're glad we could quickly replace your blade and get you back to enjoy your saber. We appreciate your trust in NEO Sabers and your support!
- Team NEO Sabers
Galaxy-wide Customer Service
Honestly, NEO Sabers has great customer service. They respond quickly and are always willing to help with whatever issue might come up. I bought the stunning Jade Hunter for my wife a while back and it just stopped working. Their team helped diagnose the issue with me and sent me the part I needed. Also, I do love the little puns they toss around in their emails. Thank you NEO Sabers Team!
1 juin 2026
Avis spontané
Réponse de Neosabers
Thank you for the wonderful review!
We're delighted that our team could help get the Jade Hunter back in action. It means a lot to hear that you enjoyed both our support and our galactic sense of humor.
Wishing you and your wife many more adventures with the Force!
- Team NEO Sabers
Zoro saber nunchucks
I ordered the zoro saber and the new nun chucks love the saber still works amazing did have a issue with the nunchucks but Lisa mitchell was amazing helping me with my issue and getting them replaced
1 juin 2026
Avis spontané
Réponse de Neosabers
We're happy to hear your Zoro Saber is still performing great!
We apologize for the issue with the nunchucks, but we're glad our team was able to get a replacement arranged for you. Thank you for your patience and for sharing your experience.
Enjoy your sabers!
- Team NEO Sabers
Neosabers waa quick to answer any…
Neosabers waa quick to answer any questions regarding shipping and helped me with any other issues I had, which were mainly questions about function. Lisa Mitchell was fantastic in answering emials. The Luke original saber was fantastic purchase. It's very accurate to the stunt saber used in ROTJ. I would definitely recommend NEOSABERS.
1 juin 2026
Avis spontané
Réponse de Neosabers
Thank you for sharing your experience!
We're glad we could assist with your questions and that you're enjoying your Luke Original Saber. It's great to hear it met your expectations for accuracy and quality.
Thank you for your recommendation and support!
- Team NEO Sabers
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