Neosabers Avis 

Great customer service and prompt responses. I had an issue with my saber getting stuck at customs, so Neosabers resent it through a different shipment carrier. They were also kind enough to let me keep the second saber that arrived after being cleared by customs (the original order).

Service was great and the product was amazing ! There was an intial issue with shipping but was able to be rectified by Flora Joseph ..

Great customer service helped with my orders. One order was lost. So they sent a replacement order with tracking. Great and helpful with everything. Then the replacement order couldn’t be delivered and they reshipped out. The wait was worth it. Good product. Can’t wait to test it out. Thank you

Neo saber is a scam my nunchuks arrived late because it was ship from a third party in China the total cost was over 120 dollars it came in a box cover in some type of customs stickers that I couldn't remove . So I made the box look like Carbonite

I ordered the phantom 2 and watched thare videos on it I all so got the belt adapter and the thing that gos on the saber like a katana after ordering I come and look at these reviews 😅 I will give a true statement on the shipping and receiving I’m only 13 and if I have to do the customer service thing and they deny me and my patients have to do it won’t be good

Amazing customer service I was unable to pickup my sabers and I contacted support and they helped re ship them and were very helpful big shout out to Lisa Mitchell for the amazing help

My neopixel stopped working so I emailed them to get some help and boy did they ever. They were super responsive with helping and my issue got fixed. I love their system of direct emails chatting to someone rather than some robot talking to me. Lisa Mitchell was the one helping me and yeah now my LSW neopixel works again because of her so. Even in the past they’ve helped me many times. Tbh best customer support I’ve ever had.

I got a great deal during the buy 1 get 2 sale. I got the Darksaber and 2 random sabers (which I really liked the designs of). Unfortunately the darksaber stopped working, so I contacted neosabers support team. Amelia helped me fix the saber with simple and easy steps. All I had to do was send a video of the saber not working. Neosaber and their support team are a great company and care about their customers. If I ever need another lightsaber, I’m going straight back!

Thank you Neo Sabers for a awesome Grogu light saber! When I received my saber it worked great but when I took it apart to charge it I think a piece of the button broke off or stopped making contact and I couldn't get my saber to work correctly anymore. I contacted Neo Sabers and they responded almost immediately and resolved my issue unbelievablly fast, thank you so much Amelia for helping get my saber fixed so very quickly. You guys have amazing customer service, I really thought I was gonna be stuck with a faulty saber but they made sure that didn't happen and I was amazed as to how fast they shipped out a brand new part for me. Now my saber is working great again and I couldn't be happier! I highly recommend Neo Sabers if your looking to purchase a great saber, plus if you ever have any trouble their team are aces! Thank you again Neo Sabers, you guys rock!

Neo Saber at this point no better then DX SABER scammers. Troubleshoot suck and and delayed in response. Only difference so far is NEO SABER has not stolen a saber and try not to replace it or refund. But will see

Ordered from them and it took a month. No tracking info. In addition Nunchuks never worked right. Sticky unresponsive buttons. Lame battery time. Don't buy anything from neo saber. The only thing worse than the nunchuks is the customer service. You're basically on your own🤬

Like many others, we took advantage of the Buy 2 Get 1 Free sabers deal, and unfortunately one of the sabers had a defective sound kit. After a lot of back and forth with customer service, including sending a video of the issue, they tried to first make us pay for an upgraded kit. We declined, since the one we already paid for was defective. It took way longer than it should for them to send a replacement basic sound kit but it never arrived. FedEx says they can file a lost package claim but they refuse to do it! Nor will they ship a replacement. Overall a very bad experience with customer service and would not buy from them again no matter how good the deals are. They won't do the right thing when something goes wrong.

First of all, I ordered during their buy 1 get 3 free promotion, I ordered 2 sabers under that promotion and 1 under the buy 1 get 1 promotion. When I added the buy 1 get 1, the free sabers on the buy 1 get 3 switched to charging me. The website had a countdown till promotion end that said 6 hours left, the main picture for the sabers still had the promotion on them. When I reached out to customer service, they said the promotion had ended even though everything else said it hadn't. They very politely said that I was out of luck and I would only get the new buy 1 get 2 offer they were switching to. The next problem came when I got the sabers, they kyberrite saber I ordered with the pixel blade wouldn't activate the blade. I again reached out and they asked for a video of the hilt and what was going on. After I sent them the video, they said it was probably in baselit mode instead of pixel mode and sent instructional video on how to change it. When I followed the instructions and told them it still didn't work. They very politely accused me of being incompetent by asking for a video of me following their instructions like I have a video setup to take video of my phone screen and the saber at the same time since my phone is the video camera. I don't care for false advertising and being called incompetent, no matter how politely said. I will never use this company again and would recommend everyone else to stay away.

Communication was top tier. Thank you Lisa Mitchell!

I got a beskar apex but the saber tip doesn't light up i contacted customer service but they claimed their techs reviewed the video concluding the saber is functioning as intended. However they violated their own 99 day money back guarantee sating I would have to pay return shipping.

I ordered the Phantom II in black on their website. At the time the silver option was out of stock. Fast forward to when I finally got it, they shipped me a silver one. I wanted the black that was stated in stock, was sent the wrong item, it happens. So I reached out to them and they informed me that the black option was no longer in stock and they could just give me $20 off a future purchase or a free metal pendant. I go on their website to see what the pendant was, only to see they were still selling the black hilt on the website saying they had it in stock. So they sent the wrong product, lied about the reasoning, and then expected me to buy from them again. Informed them I would be returning it, and they gave me the address and told me I had to keep the return shipping under $25 for them to reimburse me.

*Update*
They emailed back informing me that they did some digging and found that they had some black hilts in stock and I can pay to have it shipped back to them and they will ship me the correct one. So after lying about not having items in stock, delivering the wrong one, they then want me to jump through hoops and expect me to believe they will in fact ship me the correct item this time. Knowing them after the item gets to them, they will "not have them in stock" again and I'll be right back to square one.

I am one of the customers and also a partner participating in the company's affiliate program. Despite my efforts and active participation in bringing sales to the company, I have received outstanding commissions from last year. I have sent letters requesting payment but have not received any response or payment from the company. This makes us very sad because we don't understand how a company like yours can treat its branches in this way.

Sent a faulty saber and refused to replace it, customer support was unhelpful as well.

My fiance got a lightsaber that works well but I got one and as soon as I got it the sound way awful and still is. The third time we barked with mine for about a minute mine unscrewed from the back end and I almost lost the cap when it flew off.

I recieved my sabers in a timely manner. I also was having issues with charging them, but their support team, including Flora Joseph, was incredibley patient, responsive, and helpful. Truly appreciate this company.