Spoke with somebody named Sophie Fast replies, helped me with my trouble with cancelling my membership swiftly and concisely no problems at all Respectful, kind and helpful very happy with the s... Voir plus
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Lisez les avis des autres
Emailed 2 days ago, of asking support with 12 month agreement which I have entered in May, and never thought that I would be supported by such a high manner and empathy, as my car broke down and then... Voir plus
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Came here to write a review about a lovely lady named Beverly. She helped me with extreme profession and speed. I was very happy with the service I was provided in rectifying a debit issue. What I did... Voir plus
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I needed help with an issue that I had this morning with my Membership and Direct Debit. I went on Live Chat and got connected to Zoe. Who was absolutely amazing, she made my process very smooth and s... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Direct debit collections, debt recovery, integrated software solutions and online digital marketing to attract new members for your gym or club.
Coordonnées de contact
Regus House, B908AG, Solihul, Royaume-Uni
- www.ashbourne-memberships.co.uk
4,9
Excellent
2 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Sharron was very polite and helpful…
Sharron was very polite and helpful with my request. A great experience dealing with her
24 juin 2026
Avis spontané
Réponse de Ashbourne Membership Management Services
Dear Ross, thank you so much for taking the time to write such a lovely review. We work hard to make sure members have a good customer experience and it’s so nice when someone lets us know they have. We really appreciate the positive feedback, and Sharron was delighted to be able to help you. Please don't hesitate to get in touch if you need us again. Best wishes, Ashbourne
Zoe helped me quickly and efficiently!
Zoe helped me quickly and efficiently!
23 juin 2026
Avis spontané
Réponse de Ashbourne Membership Management Services
Dear Chad, thank you for taking the time to give us such a great 5 star review! Zoe was delighted to be able to help you quickly and efficiently. Best wishes, Ashbourne
Charlie answered my query efficiently…
Charlie answered my query efficiently and was friendly and polite, thank you.
23 juin 2026
Avis spontané
Réponse de Ashbourne Membership Management Services
Dear Curtis, thanks for your positive feedback, it’s really appreciated as we work hard to ensure all members receive a great service, and Charlie was pleased to help. Best wishes, Ashbourne
I had a bit of trouble with ending my…
I had a bit of trouble with ending my membership so contacted ashbourne membership directly. Charlie was so incredibly helpful and got everything sorted out super fast and easily. Thank you Charlie!!
22 juin 2026
Avis spontané
Réponse de Ashbourne Membership Management Services
Dear Wurlie Girlie, thank you so much for taking the time to give us such a lovely review! Charlie was delighted to be able to help you. Best wishes, Ashbourne
I wanted to freeze my Membership…
I just wanted to freeze my Membership for 3 months, absolutely no fuss and done in minutes over the chat function, Beverley made it very easy.
22 juin 2026
Avis spontané
Réponse de Ashbourne Membership Management Services
Dear Leigh, thank you for taking the time to give us a 5 star review! Beverley was delighted to be able to address your issue quickly and efficiently. Best wishes, Ashbourne
Freeze Subscription
Took no more than a couple of minutes to chat to Isobel and she had my query sorted for me. Frozen subs for three months while recovery from injury.
22 juin 2026
Avis spontané
Réponse de Ashbourne Membership Management Services
Dear K, thank you for your positive feedback, we really appreciate you taking the time to leave a review and Isobel was pleased to help. We hope that your recovery is a quick one, and we look forward to welcoming you back at the gym very soon. Best wishes, Ashbourne
Zoey helped sole my issue quickly and…
Zoey helped sole my issue quickly and professionally, very satisfied :)
19 juin 2026
Avis spontané
Réponse de Ashbourne Membership Management Services
Dear Connor, thank you for your brilliant review! Zoe was delighted to be able to help resolve your issue quickly and efficiently. Best wishes, Ashbourne
Réponse de Ashbourne Membership Management Services
Dear Gemma, thank you for taking the time to give us such an excellent review! We all work hard to support members quickly and efficiently, so your review is really appreciated. Best wishes, Ashbourne
Fantastic team, especially abbie
I had lots of troubles to sort out with my membership and Abbie sorted them all out virtually instantly, great service
17 juin 2026
Avis spontané
Réponse de Ashbourne Membership Management Services
Dear Wahhaab, thanks so much for taking time to leave a review, we really appreciate it, and Abbie was pleased to help. Best wishes, Ashbourne
Megan was very helpful
Megan was very helpful, efficient and friendly in assisting me to end a membership today- I did have initial difficulty in using the online link provided and Megan was able to resend it and give me much appreciated advice 🙂
18 juin 2026
Avis spontané
Réponse de Ashbourne Membership Management Services
Dear Aliette, thank you so much for your great feedback! Megan was pleased to help, and we hope to welcome you back in the future. Best wishes, Ashbourne
Amanda dealt with my question quickly…
Amanda dealt with my question quickly and very efficiently
17 juin 2026
Avis spontané
Réponse de Ashbourne Membership Management Services
Dear Paul, thank you for your great review! Amanda was happy to help, and your feedback motivates us to continue to provide our 5 star customer service, Best wishes, Ashbourne
Great
Isobel helped with a fast and efficient cancellation. No quibble, I needed to cancel for my own reasons and it was accepted.
Thankyou
16 juin 2026
Avis spontané
Réponse de Ashbourne Membership Management Services
Dear Jon, thank you for your kind feedback! Isobel was thrilled to assist you, and we’re so pleased to hear you had a positive experience. Best wishes, Ashbourne
Great service
Great service! very quick replies and helpful. I was assisted by Zoe on the live chat and was great help.
16 juin 2026
Avis spontané
Réponse de Ashbourne Membership Management Services
Dear Daniel, thank you for your excellent feedback! Zoe was delighted to be able to help you quickly and efficiently via our live chat facility. Best wishes, Ashbourne
Megan was super helpful and friendly
Megan was super helpful and friendly, whenever I had a query she answered promptly and efficiently. Megan is a real asset to your team 😊
10 juin 2026
Avis spontané
Réponse de Ashbourne Membership Management Services
Dear Kerry, thank you for your fantastic review! Megan was happy to help with your query. Best wishes, Ashbourne
Tiffany is always helpful and very…
Tiffany is always helpful and very customer service focused and does reply very quickly so 10/10 for me, and great communication, well done
11 juin 2026
Avis spontané
Réponse de Ashbourne Membership Management Services
Dear Major, thanks for your positive feedback, it’s really appreciated as we work hard to ensure all members receive a great service and Tiffany was delighted to be able to help you. Best wishes, Ashbourne
Excellent customer service.
Zoe was extremely helpful when I contacted Ashbourne. She dealt with my query quickly, professionally, and made the whole process straightforward. Her excellent customer service and willingness to help were greatly appreciated. Thank you, Zoe!
12 juin 2026
Avis spontané
Réponse de Ashbourne Membership Management Services
Dear Tiffany, you're very welcome, thank you for taking the time to give us such excellent feedback! Zoe was delighted to be able to help you quickly and efficiently. Best wishes, Ashbourne
Fantastic Customer Service
Sophie who has helped me on a few occasions now always responds very quickly (often within minutes!) and is polite, friendly and the support is 1st class. Fantastic communication and customer service! I'd give more than 5 starts if I could :)
12 juin 2026
Avis spontané
Réponse de Ashbourne Membership Management Services
Dear Samantha, thank you for taking the time to give us such an amazing 5 star review! Sophie was delighted to be able to help you. Best wishes, Ashbourne
Isobel was awesome
Isobel was awesome, she was polite straight to the point and had my query resolved in minutes!
12 juin 2026
Avis spontané
Réponse de Ashbourne Membership Management Services
Dear Callum, we really appreciate you taking the time to leave us a 5 star review! Isobel was happy to resolve your query swiftly and effectively. Best wishes, Ashbourne
I love Megan
Megan was so polite, efficient and professional! She quickly resolved my direct debit issue (that was my fault) and changed my direct debit date. She was a delight to deal with and I felt so at ease speaking with her.
Loooove her!
11 juin 2026
Avis spontané
Réponse de Ashbourne Membership Management Services
Dear Amy, thank you so much for taking the time to give us such a lovely review! Megan was delighted to be able to help you. Best wishes, Ashbourne
Sophie
Sophie, helped me get my issue resolved. It’s nice to have someone do exactly as they say. Thank you for your help.
11 juin 2026
Avis spontané
Réponse de Ashbourne Membership Management Services
Dear David, you are very welcome and thank you for your great review! Sophie was delighted to be able to help you. Best wishes, Ashbourne
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