Asics Avis 

Parcel arrived and the box was damaged beyond belief. From the looks of the reviews on here I don’t know if it left the factory like that or if it happened in transit. Either way won’t be shopping with ASICS again

I ordered some shoes from the asics website. Then looked at the reviews on here, horrified and didn't know what to expect. But wow, I received my shoes 2 days after ordering them. Ordered them on Monday and they came on Wednesday. Emails sent to confirm shipping and InPost were great, kept me up to date with the delivery window. Very pleased with my new shoes. They were a bargain too.
Honestly don't know what all the bad reviews are about. Maybe they've really improved.

Don't use this company if you want to retain your sanity!! Absolutely atrocious returns procedures- it depends on the customer having a printer which I don't. They don't provide a QR code so I can't present that either to make return. Their helpline number provides a useless message then disconnects. I will NEVER buy from this company again. Waste of time and money.

Do not bother. I ordered a few things for my husband. Some didn’t fit and I returned them. They refunded two and ignored the more expensive item. I have emailed them via the website and nothing in reply. Returning the goods was a nightmare as well as they don’t use Royal Mail and each In Post place I went to was full so I ended up having to drive to post it. I am so annoyed at the poor service and wish I had checked TP before ordering. My opinion of ASICS is now very low.

Really wish I'd read the reviews first

I placed an order with an email stating that the order would be processed within 1-3 days but still no sign of it

They hide behind an AI bot as well so you can't actually speak to a human to find out what is going on

First & last time I'll be buying Asics, dread to think what will happen if they are ever sent and need to be returned!

Twice I ordered trainers and twice Asics cancelled the order.

Terrible experience. I placed an order and 2 weeks later I had heard nothing. I tried to contact customer services and they were non existent. In the end, my order was randomly cancelled.
Avoid ordering directly from ASICS at all costs.

Bought a pair of Novablast in February. After 4 months of wear the soles stated to fall apart. I contacted customer support and sent supporting images of the damage. Customer services were quick to respond but told me the failing of the sole was to be expected after 4 months usage! Absolute joke company. Poor quality goods.

Paid for 2 running shoes - been over a week, it’s not shipped according to their website. No response from customer service by email or telephone. Will have to call my bank to reclaim money back.

Will buy Brooks instead

Shockingly bad customer service, they got the shipping address wrong in the parcel, I sent 2 emails confirming the correct address, got nothing. Spoke to a guy at customer service, who sounded like he couldn’t be arsed, but he did sort the address thing out… then an email of InPost to say they were sending shoes back to ASICS.. spoke to another guy who just offered me a 20% voucher, couldn’t redirect the parcel back because they don’t have the facility to do that… it’s a shame their running shoes are so good because their service is shit

I am a size 6 and the Asics store recommended size 8. Was a bit surprised but they pointed out why and so went with their judgement as they know their products better then me.

Wore them a couple of times and could not walk comfortably and my feet were moving around in the shoe.

Wrote to Customer service and they told me to go to store. Store is a distance away which is why I wrote to Customer Service. Do not buy unless you have a size that fits you well and works for you.

Tried for hours to make a purchase on their useless website, despite having made many purchases prior I just couldn't make a purchase this time.

Contacted them about it and despite being assigned a case number have not even had a reply after three days.

Really pathetic service from Asics.

Avoid if you value customer service and communication

My experience with ASICS has been one of the worst online shopping experiences I've had.

I placed an order for two pairs of shoes. One pair arrived, but the second pair was simply cancelled without any notification or explanation. There was no email, no message in my ASICS account, and no communication whatsoever to tell me that part of my order had been cancelled.

I was left wondering where my second pair was, whether it was delayed, on back order, or if it was ever going to arrive. It was only after I had to chase ASICS myself that I discovered the order had been cancelled.

What followed was even more disappointing. Instead of receiving a proper explanation or someone taking ownership of the situation, I was met with generic, copy-and-paste responses that completely ignored the points I was raising. Every reply apologised for them being "busy" but failed to explain why my order had been cancelled without any communication or why I had been left in the dark.

To add insult to injury, ASICS repeatedly offered me a 20% discount on a future purchase. My complaint was never about getting money off another order. It was about the complete lack of communication, poor operational processes and the abysmal customer service I experienced. A discount does not fix those problems, nor does it restore confidence in a brand.

For a company of ASICS' size and reputation, I expected far better. Customers should not have to chase a company to find out that part of their order has been cancelled. Basic communication should be the minimum standard.

This experience has completely eroded my trust in ASICS. I will not be purchasing from them again, and I cannot recommend them based on how they handled this situation. There are plenty of other brands that treat their customers with the respect and transparency they deserve.

My advice to anyone considering ordering from ASICS is simple: be aware that if something goes wrong, you may find yourself dealing with poor communication, generic responses and a customer service team that seems more interested in sending template emails than resolving the issue.

Asics failed to ship my order, ignored all my emails and requests for information. They won’t reply and stole my money. Do not order direct from them at any cost. I spent hours on their helpline with no answer

Zero stars. I paid for trainers, had an email saying shipped but nothing arrived. Then the status changed to not shipped. 3 weeks later, they cancelled the order but have not yet refunded me.
Avoid at all costs.

Horrible service. They cancelled my order a full week after I placed it. Because I had no updates, I called on day 6 to check that everything was fine (took 1h to reach someone). I even specifically asked whether it might be cancelled because stock was running low, but they assured me this was very rare and that their stock system was reliable.
The next day, they cancelled it. I now have to find an alternative a week later. Really poor service.

Bought the lovely asics in light purple even my knees did not hurt so much excellent for walking hope to purchase another pair come mpared to other trainers look lovely on as well.

Assumed that the Trustpilot reviews must have been exaggerating - but in all honesty, this has been an even worse experience than I expected.

My (13 year old) son saved up to buy a pair of trainers. Bought and paid for them himself.

After 5 days these still hadn't been dispatched, and after 7 days, he was refunded with no communication.

While irritated we decided this was fine and bought the same shoes elsewhere.

Cue Asics then taking the money back out of his account 5 days later.... and yest still no shoes arrived.

It's been 3 weeks since purchase with ZERO contact.
We have emailed, tried to contact via the online chat, and call and yet to (a) get a reply or (b) receive any shoes.

We'll be doing a chargeback via the bank - but I've never experienced such bad customer service. Avoid at all costs.

One of the worst companies I have ever dealt with. I Usually run Nikes and have been very loyal to them. I was recommended ASICS by a friend… I Wish I never bothered. 5 days have passed and still no sign of my trainers. They haven’t even been dispatched from the warehouse. Supposedly next day delivery.
No replies to multiple emails I’ve sent to customer service. Do not even attempt to speak to customer service, as their customer service “team” consists of AI chat bots and automated email systems. Even a case escalation results in more AI colleagues and AI automated emails. customer service is useless / non existent and no help whatsoever. I Will be avoiding ASICs in the future and I recommend anyone tempted by their products to do the same. Awful company.

Truly awful experience. I just wish I had read the reviews before ordering. It has taken nearly 3 weeks to get my order. The first time I ordered there was an error with delivery and the second time took an age to dispatch. Customer service is either a useless Ai chat or if you are lucky you may get to speak to a person. Most of the time I just got a message saying there was no agent available to talk to due to exceptional circumstances - not sure what was exceptional, as it seems the norm. Will never use again and will go elsewhere in the future. Really disappointing.