Asics Avis 

Excellent service and outstanding shoe quality!I am highly impressed with my recent purchase from ASICS UK. I opted for express delivery, and the order arrived exactly on time as promised, which was fantastic.As for the GEL-VENTURE 10 shoes, the quality is top-tier. The fit is absolutely perfect, offering excellent comfort right out of the box. They provide superb underfoot cushioning and great traction, making them incredibly stable for outdoor use. They feel durable yet breathable.Overall, a flawless shopping experience. I highly recommend both the service and this specific model!

Terrible experience, just wish I’d seen these reviews before I’d placed my online order. Given they’re a major shoe brand I am shocked at their appalling level of customer service. I’ll never buy asics again.

I wish I would have read these reviews before making the purchase with Asics online.

Bought trainers 16 days ago and they still haven't been shipped. All of my emails have been ignored during the last 12 days.

I cannot wait for Asics to go back into the obscurity of the 1990's, 2000's and 2010's once the fad of wearing ugly dad trainers wears off.

Ordered items online 5 days ago and still not been shipped. In this day & age thats terrible customer service. Spoke to a customer service rep and asked for my order to be cancelled as no update on when they will be shipped and then have a 2-3 day delivery timeframe. Told orders cant be cancelled so will now need to wait for them to finally arrive, to then have to send them straight back for a refund. Wont buy direct from ASICS again

If only I’d checked Trustpilot first instead of reading the fake reviews online. I bought women’s GEL-TACTIC 13 size 7 and they are SO TIGHT I had to check if the size was correct. Even loosening the laces as much as possible doesn’t help and the laces are so short they don’t reach the last lacehole. My feet went completely numb from trying to wear them so it’s back to Hokas for me. I daren’t even send them back because it seems people aren’t getting refunded. I’ll give them away but buying these reduced from £100 to £70 was still a phenomenal waste of money. The label says made in Vietnam, but perhaps should say made in a toy shop. To clarify, the length is size seven but the width might just about suit a ten year old!

Bought a pair of Novablast via sportshoes in Jan 26. Wear and damage near right toe area after just 5 months, reported to sportshoes Ai generated response, then direct to Asics, in this instance they dont stand buy there product - £134! Buy another brand.

I like ASICS products but will never buy direct from them again. Ordered running leggings for £35 and they’ve been shipped via Yodel (that’s enough to never order again) with a requirement for a signature (I work so have missed all delivery attempts) and no way of changing delivery preferences. I’m not going to take time off work for a delivery like this and it’s ridiculous to require a signature for such an order. I’ve tried to contact ASICS via their website but contact us link goes to a 404 error page and when I did manage to send a message I’ve had no reply. Currently out of pocket with no product and seemingly no way to contact them.

Poor customer service and quality issue.
I’ve got 3 pairs of Novablast 5 bought and used together over the past 2 years, the pair I purchased 11 months ago have developed a hole in the toe box area despite only completing around 300 miles. The older pair doesn’t after this issue after 800 miles and I’ve notice that in both the older and newer pair the the material in the toe box area is thicker; therefore I’ve got to assume it’s a design issue (although they will never acknowledge this). They directed me back to the shop I purchased them from who declined any further action despite asking for photos of the sole that also confirm minimal usage. ASICS customer service are anything but and washing there hands of this. Therefore, I’ve put a claim in via my credit card and if this fails I’m going through small claims as this isn’t right. Really wish I’d checked trustpilot out before but with an established name you feel you shouldn’t have to.

Asics/Yodel managed to lose my product. No follow-up. No apologies. Will take them 5 days for a response. Pathetic customer service

I will not be buying from them again. I want to return a pair of trainers and they will not provide an option for me to print a label in store and I dont have a printer to print the label at home. I contacted support and got fobbed off. No more running trainers from asics then!

I can fully understand why Asics has such a poor Trustpilot rating. They are untrustworthy. I recently attended an event at a David Lloyd club where ASCIS was promoting tennis shoes. The representatives from ASICS said we would be sent an email with a discount code for future purchases. This has been more than a month ago. Why don't you equipt your staff with the right tools and not deceive people into attending an event well knowing there is no discount.

Ordered a pair of trainers online and as soon as they reached yodel I got a notification to say they were delayed. I called asics the next day and the lady told me that they would still be delivered on that day. They were never delivered and then when I called the next day another lady confirmed they were delayed and would open up an investigation. It has been well over a eee with no update and no sign of a refund. A 10% discount code was given to reorder the missing shoes however the shoe I ordered are more expensive! Will never buy from asics again.

Really really slow to dispatch - sad and pathetic. Delivery needs to be next day not a week later. Still hasn’t even been dispatched and ordered three days ago? Dark ages

Very disappointed with ASICS on this occasion.

I purchased a pair of ASICS running trainers in January 2026 and after less than 100km of running, holes developed in the toe area of the left shoe, with the same issue now appearing on the right shoe.

I’ve used ASICS for years and have never experienced this kind of premature failure before, especially with such limited mileage. These are marketed as running shoes, so I do not consider holes appearing within 6 months and under 100km to be acceptable durability for a premium product.

What has disappointed me most is the handling of the complaint. After initially visiting store staff who were unhelpful, ASICS customer service reviewed photos and concluded the damage was simply “normal wear and tear”. Their position is effectively that trainers failing this quickly is considered normal usage.

I also raised my rights under the Consumer Rights Act 2015, which states that faults appearing within the first 6 months are presumed to have been present at the time of sale unless the retailer can prove otherwise. This point was largely ignored, and instead of a replacement, I was offered a 20% discount code toward buying another pair.

As a long-standing ASICS customer, this has been extremely disappointing and not the level of customer care I expected from a premium sports brand.

Wish I had checked these reviews before ordering. I ordered 2 road compression sports bras in M from the website. One was cancelled as out of stock. Fair enough. They came up very small, so I ordered 2 in Large. Both were cancelled! Pretty odd by now so I tried to use their online chat but couldn't get past the bot, created a 'case' but no response. Tried their online form as I couldn't return the M item either but it wouldn't let me submit it even after numerous attempts. Today I tried the phone number. Instead of the polite customer service I routinely find elsewhere I get a man acting affronted as if I'm in the wrong (a simple cheerful sorry would have been fine) telling me to clear my cache of Asics cookies. After telling him this isn't normally necessary and that I do all my shopping online, I try once again to order these items in L. I clear the cache and sure enough they are still showing as available, so it wasn't a cache issue. I order them again with a different card. Hope I haven't made a mistake by trying again! Still haven't worked out how to return the M item. Wish me luck!

Very disappointed with Asics UK. I paid for home delivery, yet my parcel was sent to a locker instead without any proper delivery attempt. Four people were at home all day, but no one knocked, no card was left, and I only found out through an email. Choosing unreliable delivery partners(Yodel-InPost) reflects badly on Asics as a company. Customers expect better service when ordering from a well-known brand. Unless they improve their delivery process and choose better couriers, I will think twice before ordering again.

I bought a pair of Asics thinking that they were highly rated. I was wrong. The pair of trainers for women, called Asics Sports, with some light green work on the uppers looks nice. The width is comfortable for the foot, BUT there is no heal and this has made walking in them really difficult. Really flat shoes are very bad for back, and having a small/medium lift from the back of the shoes, has been proven to better support the lower back, where many of us have issues, pain caused by bad posture. I had worn them out, out couldn't return. Please don't buy any shoes without a lift in the heal area.

Rubbish customer service spent days contacting them and each time they reply we have nonaventa available and will open a case and will get back to you, they never do. It's all ai robots. Considering the amount of money their items cost they don't give two hoots

I’ve now spent over two weeks trying to resolve an issue with ASICS’s product team, and the experience has been extremely disappointing.
Communication has been slow, repetitive, and unproductive. I’ve had to explain the same issue multiple times to different representatives, with little evidence that my concerns are being properly understood or addressed. The process feels disorganised and, frankly, incompetent.
My complaint relates to the ASICS Gel-Excite 10, which I purchased following a professional in-store foot assessment. I have insertional Achilles tendinitis and was specifically advised to choose footwear with strong heel cushioning and support. The assessment clearly indicated high arches and concentrated heel pressure.
Despite this, the shoes significantly worsened my condition after limited use (around 20,000 steps). The heel pain became notably more severe, forcing me to stop wearing them. I then switched to the Hoka Bondi 9, which provided immediate relief—strongly suggesting the ASICS shoes were not suitable for my needs.
What’s particularly frustrating is learning that the advertised 90-day satisfaction guarantee does not apply simply because I purchased the shoes at a discount. This restriction was not made sufficiently clear at the time of purchase and feels misleading.
Overall, this has been a very poor customer experience. The product did not meet expectations based on professional guidance, and the support team has failed to handle the issue competently or efficiently. Furthermore if need to speak to their team make sure its in their restricted phone call timeframe with a 30 min plus wait time!
I would not recommend relying on ASICS’ product advice or aftercare based on this experience. Never again!

Asics great running trainers, unfortunately they used the joke called "yodel" as a delivery courier! 14 days later still have'nt got my trainers