I ordered a screen floor stand and then realised an hour after placing the order online it wasn't suitable for the screen I had. Called them up and spoke with Aidan who was extremely helpful. He pau... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Took a step into the nightmarish world of after market projector bulbs but quickly found AV Parts Master who swiftly supplied the exact item(s) I was looking for. Jordan on the Live Chat, Andy and Eri... Voir plus
The projector I had my eye on was discontinued by the manufacturer but Ellie was able to suggest three alternatives and very quickly arranged for my choice to be sent. Excellent amiable customer servi... Voir plus
L'entreprise a répondu
Amazing customer service. After initially purchasing an incompatible monitor stand. Ellie supported and helped me find the right one. A few phone calls and changing of orders. We managed to find a sui... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Fournisseur de matériel audiovisuel
- Magasin de matériel home cinéma
- Magasin d'écrans
- Magasin de télévisions
Écrit par l'entreprise
AV Parts Master Ltd is one of the UK's leading online audio visual retailers. Founded in 2000, the company started off as a small online retailer for projector spares and has grown into a major reseller and installer of audio visual equipment. We offer our customers over 40,000 quality products, and this list is growing every day. From projector lamps, projector bulbs, projector accessories, projector repair, projector installation, and other projector accessories to interactive whiteboards, with all makes from SMART Board, to CleverTouch to Promethean. We also have a sister company/website which is more tailored for your IT needs/requirements. Please visit itpartsmaster.co.uk to view our range. We are always looking to improve our service to customers and this means listening to what our customers want. If you have any feedback for us, we look forward to hearing from you.
Coordonnées de contact
Unit 6, Wokingham Commercial Centre, Molly Millars Lane, RG21 2RF, Wokingham, Royaume-Uni
- 08001707012
- sales@avpartsmaster.co.uk
- www.avpartsmaster.co.uk
4,8
Excellent
415 avis
A répondu à 66 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I ordered a screen floor stand and then…
I ordered a screen floor stand and then realised an hour after placing the order online it wasn't suitable for the screen I had.
Called them up and spoke with Aidan who was extremely helpful. He paused the order found a solution and amended the order. A great experience and would order from them again.
thank you Aidan
15 mai 2026
Avis spontané
OUTSTANDING!
Took a step into the nightmarish world of after market projector bulbs but quickly found AV Parts Master who swiftly supplied the exact item(s) I was looking for. Jordan on the Live Chat, Andy and Erik in sales, and Jake in Customer Services, all providing excellent advice, guidance and reassurance in obtaining OEM parts for a phenomenal price with next day delivery - OUTSTANDING!
14 mai 2026
Avis spontané
The projector I had my eye on was…
The projector I had my eye on was discontinued by the manufacturer but Ellie was able to suggest three alternatives and very quickly arranged for my choice to be sent. Excellent amiable customer service and very efficient. Well done.
29 avril 2026
Avis spontané
Réponse de AV Parts Master
Afternoon Norman
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Réponse de AV Parts Master
Morning R Baker
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
I was very happy with the sales support…
I was very happy with the sales support and my contact was very efficient and competent to help me finding the accessories I needed.
7 mai 2026
Avis spontané
Réponse de AV Parts Master
Afternoon Isabelle
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Projector help
Wanted a replacement projector but found out that it was end of life, massive thanks to Ellie for helping find a suitable replacement with next day delivery and fast responces!
28 avril 2026
Avis spontané
Réponse de AV Parts Master
Morning Spodgey
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Exceptional Accountability and a First-Class Resolution
I recently had a complex issue regarding a monitor specification that didn't match the initial advice I was given. While errors can happen in any business, the true test of a company is how they handle them.
I was incredibly impressed with the level of service I received from AV Partsmaster. My case was handled by Tom Donegan, who took personal accountability for the mistake. He didn’t just apologize; he went above and beyond to find a solution that worked for me, securing management approval for a very fair resolution on an upgraded model. Crucially, he also arranged for the collection of the original unit and the delivery of the new one entirely at the company’s expense.
The new unit is now set up and working perfectly. It’s rare to find a company that prioritizes customer satisfaction over their own 'bottom line' quite like this. Professional, communicative, and highly recommended. A big thank you to Tom and the team for turning a frustrating situation into a very positive experience.
29 avril 2026
Avis spontané
Réponse de AV Parts Master
Morning Eric Brennan-Hazell
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Absolutely amazing Experience
Absolutely amazing Experience. Tom for the Sales team was a Legend. from start to finish had great communication. The equipment arrived quick and was installed even quicker. will recommend to everyone
15 avril 2026
Avis spontané
Réponse de AV Parts Master
Afternoon Mr Hassan
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Excellent service and reliability
Excellent service and reliability. AV Parts Master are consistently responsive, knowledgeable, and quick to help. Scott in particular provides outstanding customer service—clear communication, great advice, and fast turnaround every time. Most recently, I ordered a TV on Monday and it arrived first thing Tuesday morning. Highly recommended.
14 avril 2026
Avis spontané
Réponse de AV Parts Master
Afternoon G Freeman
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
I have been working with Austin for some time now....
I have been working with Austin for some time now, and the service has consistently been excellent. He’s knowledgeable, responsive, and always goes the extra mile to ensure everything runs smoothly.
If you’re looking to purchase Extron equipment, I’d highly recommend reaching out to Austin, he’s a reliable and professional partner who makes the whole process seamless.
8 avril 2026
Avis spontané
Réponse de AV Parts Master
Morning Charlie
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Would Recommend
Easy purchase, specialist products and great communication. Purchased 2 OPS PC's and a large Samsung Android Touch Screen. Would recommend.
4 mars 2026
Avis spontané
Réponse de AV Parts Master
Morning CM
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
I have used AV Partsmaster for a while…
I have used AV Partsmaster for a while now.
When ever i need expert help the guys there always help out and get back to me really quickly.
Next day delivery on all my orders and very friendly bunch. I must say my account manager Aiden is by far the most friendliest chap. will continue to use for a while for all my AV needs.
6 avril 2026
Avis spontané
Réponse de AV Parts Master
Morning Mr Brown
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Great customer service
This companies customer service is superb, I couldn't speak highly enough of them, I've been using them for 9 years and they have always been great
31 mars 2026
Avis spontané
Réponse de AV Parts Master
Morning Bogan
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Amazing customer service
Amazing customer service. After initially purchasing an incompatible monitor stand. Ellie supported and helped me find the right one. A few phone calls and changing of orders. We managed to find a suitable alternative. Never once was it a problem. Also delivery is still going to be next day. One of the best. Thanks.
26 mars 2026
Avis spontané
Réponse de AV Parts Master
Afternoon Andy
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Ordering made easy by good service
Seamless ordering experience provided by Tom Donegan today and looking forward to recieving my new monitor by free 'next day' delivery.
Happy to use this company in the future.
23 mars 2026
Avis spontané
Réponse de AV Parts Master
Morning Brian
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
I had an excellent experience with AV…
I had an excellent experience with AV Partsmaster, Hamish helped guide me to buy the correct projector for our budget and requirement. Will certainly be back for more!
20 mars 2026
Avis spontané
Réponse de AV Parts Master
Morning Lauren
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Fantastic customer service from Michelle
Fantastic customer service, Michelle and the team helped me out massively when I accidentally ordered the wrong bulb. Sorted me out with a rapid return/exchange. Will definitely be using AV Parts Master in the future for anything projector related!
10 mars 2026
Avis spontané
Réponse de AV Parts Master
Morning Tom
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Great advice, speedy service, very pleased customer.
I recently worked with AV Partsmaster to upgrade my Sony VPL-290 projector to one of Sony’s newer laser-based models, and the experience was great.
I've always been happy with VPL-VW290 it's always been a strong performer, however, like many lamp-based projectors, it has inherent limitations—most notably in brightness, and besides I had decided I wanted a laser based projector.
The move to a laser-based projector has been a significant step up. The most immediate improvement is in brightness and no bulb to replace.
AV Partsmaster handled the entire upgrade process professionally. Their advice was well-informed and clearly based on real-world experience rather than just spec sheets. They helped identify the most appropriate laser model for my room and, ensuring the upgrade delivered meaningful Improvement.
And finally the price wasn't bad either!
10 mars 2026
Avis spontané
Réponse de AV Parts Master
Morning Rob
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Can't Recommend highly enough!
As a repeat customer having spent many thousands over the last few years they never cease to impress me with speed of delivery. My account manager Scott is quick in replying with quotes, and even when the purchase order doesn't get sent to him until lunchtime, I've still received the items the following morning. Magic - couldn't recommend them highly enough.
20 mars 2026
Avis spontané
Réponse de AV Parts Master
Morning Derek
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Dealt with Aidan @ AVP today he was…
Dealt with Aidan @ AVP today he was very knowledgeable and I would recommend this company for all you AV needs
20 mars 2026
Avis spontané
Réponse de AV Parts Master
Morning Sarah
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.