Ordered a like for like screen Friday evening to replace one that was broken that day. Unfortunately, I only realised after the order was confirmed, I sent it to my house instead of its intended de... Voir plus
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Lisez les avis des autres
These guys have always been awesome with our requests. always followup with a call to confirm the order and their email comms have been spot on too. I use these mainly to replace parts of our compa... Voir plus
L'entreprise a répondu
Ordered a Hisense projector on next day delivery as needed for a home project, customer service was brilliant helping me with all the measurements and everything like that, even though I’d already don... Voir plus
L'entreprise a répondu
Phenomenal service! AV Parts Master is 10/10 5* company. From the point of order to delivery took just a little over 12 hours! Unbelievable! The customer service team are superb and Holly and Jake wer... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Fournisseur de matériel audiovisuel
- Magasin de matériel home cinéma
- Magasin d'écrans
- Magasin de télévisions
Écrit par l'entreprise
AV Parts Master Ltd is one of the UK's leading online audio visual retailers. Founded in 2000, the company started off as a small online retailer for projector spares and has grown into a major reseller and installer of audio visual equipment. We offer our customers over 40,000 quality products, and this list is growing every day. From projector lamps, projector bulbs, projector accessories, projector repair, projector installation, and other projector accessories to interactive whiteboards, with all makes from SMART Board, to CleverTouch to Promethean. We also have a sister company/website which is more tailored for your IT needs/requirements. Please visit itpartsmaster.co.uk to view our range. We are always looking to improve our service to customers and this means listening to what our customers want. If you have any feedback for us, we look forward to hearing from you.
Coordonnées de contact
Unit 6, Wokingham Commercial Centre, Molly Millars Lane, RG21 2RF, Wokingham, Royaume-Uni
- 08001707012
- sales@avpartsmaster.co.uk
- www.avpartsmaster.co.uk
4,7
Excellent
466 avis
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A répondu à 83 % de ses avis négatifs
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Highly recommend!
I had a great experience with AV Parts Master. I was trying to find a meeting room solution which required a lot of calls and emails between me and Hamish, Ben and Tom. They were all incredibly helpful and quickly picked up from one another when someone went away for holiday. They were able to provide me all the insights I needed and after exploring numerous solutions, we found a solution which suited my client's needs.
31 octobre 2025
Avis spontané
Réponse de AV Parts Master
Morning Elizabeth
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
AV Parts Master ... full marks for service
AV Partsmaster's online ordering process was easy to use & understand. But what was particularly surprising & appreciated was their unexpected follow-up phone call once I'd placed my order. So reassuring to actually speak to a person for once, a rare thing nowadays, and made the whole transaction more personal. Most impressive, thank you.
29 octobre 2025
Avis spontané
Réponse de AV Parts Master
Afternoon D M Hammet
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Advice and providing the goods
I needed advice on a projector that would be suitable for our club needs and within our budget. I got one to one advice on the best purchase and when ordered it came the next day. Great job. M. Riley
25 octobre 2025
Avis spontané
Réponse de AV Parts Master
Morning Melvyn
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Very helpful
Ellie was very helpful and pointed me towards the right products. She also helped changed my delivery to Saturday.
Thank you!
24 octobre 2025
Avis spontané
Réponse de AV Parts Master
Afternoon Adam
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Great Service, v. quick delivery.
We've used AVPartsMaster a few times, and are always impressed with their service. From placing the order, to the phone call to confirm details everything has always run smoothly. Free next day delivery was also a bonus.
22 octobre 2025
Avis spontané
Réponse de AV Parts Master
Morning Tony
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Great Customer Service
Had a great experience with this company. They had some trouble sourcing my chosen product but Ellie was really helpful and found an alternative at a great price.
9 octobre 2025
Avis spontané
Réponse de AV Parts Master
Morning Colin
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
I have used AV Parts Master for…
I have used AV Parts Master for ordering Projectors and Bulbs for some years now for the Primary School I work at. Why?
If i need advice it's unbiased and thorough. The price is always as good as I can get and the speed of delivery is nearly always within 2 days. Wish other companies could all be this good
1 octobre 2025
Avis spontané
Réponse de AV Parts Master
Afternoon Howard Dutton
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Absolutely fantastic
Absolutely fantastic. Best price available online. Ordered late on a Saturday night, received a courtesy call on Monday morning from AV parts master for them to confirm the products I'd ordered met the specification I needed (fantastic, thank you!), and then they were able to accommodate my request for delivery on a specific day! Faultless - thank you so much.
1 octobre 2025
Avis spontané
Réponse de AV Parts Master
Morning Customer
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
After a phone call to say the monitor…
After a phone call to say the monitor was out of stock with both themselves and the supplier, Ellie was on the ball to find a few alternatives for me after asking what I was looking for.
After choosing one which they kindly matched the price for, it was sent out for next day delivery. Unfortunate that the original screen would have been a few weeks wait, the alternative had slightly better specs, so I can't fault their service.
29 septembre 2025
Avis spontané
Réponse de AV Parts Master
Morning Luke Price
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Above and beyond
Couldn't rate AV Part Masters any more. When I was let down by another supplier Tom went above and beyond to make sure I had what I needed within a few hours. Should have come to them in the first place.
24 septembre 2025
Avis spontané
Réponse de AV Parts Master
Afternoon Grant
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Great service
Thank you to Tom Donegan at AV Parts Master for his excellent service throughout the purchasing process for a replacement projector and screen for our church hall. We are delighted with the new set-up which has given us a bright, crisp image even with the lights on. Following initial contact Tom responded promptly with each follow-up email and was very patient while I applied for movement certificates between UK mainland and Northern Ireland. Once the certificates were in place, a delivery date was scheduled and the goods promptly arrived on the day as promised. I have no hesitation in commending AV Parts Master for their excellent service.
14 août 2025
Avis spontané
Réponse de AV Parts Master
Afternoon David M
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Friendly & efficient
Ellie and her colleagues were very helpful with my order and kept me posted with what was happening. Thank you!
17 septembre 2025
Avis spontané
Réponse de AV Parts Master
Morning Erica Wheeler
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
5* customer service!
I can't rate AV Partsmaster highly enough, especially Jordan Thurgood.
When the touchscreen we wanted was out of stock, Jordan not only went above and beyond sourcing an alternative, he also helped arrange a collection with the manufacturer to achieve our tight deadline. 5* service!
5 septembre 2025
Avis spontané
Réponse de AV Parts Master
Morning Sarah Pilkington
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
AV Parts Master were incredibly helpful…
AV Parts Master were incredibly helpful in sourcing us a replacement projector lamp. Unfortunately there was a shipping issue (completely out of their hands) and Tom couldn't do enough to help get it resolved.
11 septembre 2025
Avis spontané
Réponse de AV Parts Master
Afternoon Daniel Chalaye
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Shipping incredibly quick
Shipping incredibly quick, customer service reply within minutes, any issues sorted immediately. I’ve honestly never dealt with a company more efficient! Highly recommend
10 septembre 2025
Avis spontané
Réponse de AV Parts Master
Morning Caroline
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Great experience!
Ben from sales did a great job on 2 different projects for us
Sent him the specs and some photos and got back immediately with a quote along with some advice
Couldn't recommend enough!
10 mars 2025
Avis spontané
Réponse de AV Parts Master
Morning George Bradley
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
A returning customer
As a returning customer, I love the comms and engagement i get from AVPartsmaster (Scott specifically!). Nothing is too much trouble and I get the reassurance of an expert who knows his subject. A joy to deal with so why would I go anywhere else?
5 septembre 2025
Avis spontané
Réponse de AV Parts Master
Morning Epworth IM
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Great customer service
It's hard to get great customer service these days so when it happens it deserves recognition. I ordered a monitor with next day delivery. AV Parts Master rang me within an hour to say there were no units in the country and they tried to come up with a suitable replacement. They promised they would do everything they could to come up with a unit or find an alternative. An hour or so later they called again to say they had, against the odds, managed to find a unit for immediate shipment. Sure enough by 0930 the next day the monitor had arrived. Truly superb communication and customer service. Well done and thank you. Stephen Burgess
1 septembre 2025
Avis spontané
Réponse de AV Parts Master
Morning Stephen Burgess
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Fantastic service from AV Partsmaster
Fantastic service from AV Partsmaster, especially from our account manager Scott. He went above and beyond to ensure we got our delivery on time.
Very well priced, and great communication throughout. We've used AV Partsmaster many times in the past and will continue to do so. I highly recommend them.
1 août 2025
Avis spontané
Réponse de AV Parts Master
Morning Stuart Wilson
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
A brilliant service
A brilliant service from Ellie and the team at AV Partsmaster. I placed an order on Wednesday, by Thursday morning I had received a call from Ellie advising that there might be a better option, she confirmed it shortly after this, and confirmed the new order by Thursday afternoon. The items have just been delivered at 10am on the Friday. Top service and great communication at every stage. Thank you!
22 août 2025
Avis spontané
Réponse de AV Parts Master
Morning Amanda Perry
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
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