azurarunway.com Avis 

If I could give 0 I would.
I ordered (via Debenhams) a very expensive ring, this was returned to DBZ (Azure fashion Ltd) via special delivery tracked and signed for (received by them on the 29th May) I have still not had a refund - the excuse being given is that I used special delivery and not tracked 48 hours (tracked 48 hours only covers you for £250 -I paid extra for special delivery so as it was insured to the value of the item...please note the postage label they sent me was still the one that was attached to the parcel ). Despite numerous emails I still have no refund and am £1200 out of pocket.
Dreadful company to deal with. For those ordering from the UK don't be fooled by the Azura Fashion UK name - it is actually based in another country!

PLEASE AVOID - I wish I read reviews on Trust Pilot before ordering… please do not make the same mistake I’ve made by ordering from Azura.

I ordered a handbag via clearpay and they took my first payment. I received an email a few days later to advise that the item was out of stock and I would be issued a refund - but the email I received showed a shirt instead of a bag? Firstly they’ve made a mistake on their end and secondly their customer service is appalling.

I emailed Azura and they advised that a refund has been processed but when I contacted Clearpay they said no refund was pending.

On the Debenhams app it’s showing the order as ‘in progress’ so Azura customer service is lying to me! Clearly trying to avoid sending a customer a refund which is an absolute disgrace as it was Azura that cancelled my order!

It’s been more than 2 weeks of constant back and forth.

I won’t stop! Azura do not respond to
this complaint like you’ve responded to every other complaint saying ‘sorry for o your experience’ etc etc

I WANT MY REFUND

I ordered a top from Azura Fashion via the Debenhams website on 9 March, it was delivered on 17 March and immediately I requested a return due to the size.
I sent an email 21st March requesting a return label, following 11 emails from Azura asking the same question I finally received the returns label on the 24th March, I have sent several email regarding the refund not being paid back and to date 5th May I still havent had it. the latest email from Azura indicates (The refund has been processed on our end; however, the posting of the payment to your original payment method depends on your bank or payment provider and is unfortunately beyond our control)
I would never be using Azura again, avoid at all costs, poor quality and dreadful customer service.

Absolutely Terrible company!! I ordered stuff from them on boohoo, firstly it took over 2 weeks for it to come, then I wanted to return them. I was waiting ages for a refund confirmation and I had to write to them to get it. However, they say they’ve processed the refund but I still haven’t received a refund and I paid through clearpay which states once the merchant processes it, it’s automatically updates. Avoid this company! I’m not down £117 till this “processed” refund comes through and it’s convenient that if you accept a partial refund that the refund comes through straight away!

Do not buy from this company, direct or via Debenhams, they send worn items with no label/tags on them and ignore you when you request a return code, or the items do not get to you, and Debrnhams Customer Services do nothing assist in resolving any issues.

The worst company I have ever used
Ordered a dress through boohoo.com which I thought would come the next day and it didn’t as it was a partner order which arrived five days later. So sent back as not needed arrived to late, I have been waiting six weeks for a refund on the 2nd of April after email after email They told me my refund would be 14 days I am still waiting and it is now the 21st of April. This company are beyond a joke.

Would give no stars if I could. Ordered an item via Debenhams and when I receive it, it was too big. Took an age and constant messages to Debenhams and to Azura to request a returns label. Eventually got the returns label and they received my item back on the 26/03/2025, was informed by them on 3/04/2025 that I would receive a refund in 19 days! Apparently it takes 14 days to process and 5 days for the bank to process the refund! Strange how it probably too less than 19 seconds for the money to leave my account when I ordered it! Still waiting for my refund. Avoid at all costs unless you want constant aggravation to arrange a return and get your money back, if the item isn’t suitable. Also I would not shop with Debenhams again as they want nothing to do with it once they have the sale.

Worst company ever! I ordered via Boohoo. Tried to return an item and kept getting told my order number was not correct. Eventually they sent me the link to return via Royal Mail and asked me to send them the tracking number. I can see the order was delivered to them on the 28th March and it’s the 13th April and they still haven’t refunded it. They are also now not responding to any of my emails.

Paid £4.50 for express delivery and the item turned up after 8 days! Have now been emailing the company for 2 weeks to arrange a return and been given the runaround. Emails go around in circles - they ask for numbers that don’t exist, once they’ve exhausted that avenue they refer you to an online returns portal where you’re told that your order number doesn’t exist and returned to the customer service email. They then ping you back and forth between the email and the portal until they get bored until eventually they stop communication and I’m guessing hope you get bored and give up. Except I’m not that guy! I will go to the trading ombudsman, hell I’ll take them to small claims court if I have to. First I’ll make sure they’re known all over the web for being completely fraudulent and hope people avoid at all costs going forward.
While we’re on the matter, big negative shoutout to BooHoo who are giving them a selling platform and then when contacted about this unlawful activity are also completely useless and not interested in helping at all. I’ve always been a loyal BooHoo customer but will never use them again after this. Shit show. Fuming!

I'm honestly stunned that this company is still in operation. I purchased a top advertised as reduced from £70 to £25 via Debenhams, but what arrived was incredibly disappointing — no labels, no tags, visibly poor quality, and with marks along the bottom. It was clearly not a new item.

I initially contacted Debenhams, who directed me to Azura. The customer service experience was frustrating — they repeatedly asked for information I didn’t have and offered no guidance on how to find it. After numerous back-and-forth emails, I finally returned the item via 48-hour tracked delivery, and over two weeks later, I’ve received no update whatsoever & no response to emails.

The entire experience has been appalling. I’m genuinely shocked that Debenhams are partnering with a company like this. Extremely disappointing and unacceptable.

DO NOT USE!!!! Placed my order via Debenhams on 15/03/25 it’s now 09/04/25 and I have still not received my order! I have sent untold amount of emails to Debenhams with the response being “give them a few days to respond” on my last email I requested a refund and have been told this is not possible since the item has now been sent! I ordered the item as a gift, since the delivery window was 5-7 working days. The date has long passed, the item is no longer needed and I cannot get a refund! I don’t hold much hope that when the item does arrive (if it does!) that the quality will be any good. Moving forward I will no longer be purchasing from Debenhams. Absolutely appalling service

UPDATE: jumper arrived today (10/04/25) and it’s awful! No labels or tags, just a washing label that says ‘Made in China’ there is no way this jumper is worth the sale prices of £32 let alone the supposed original price tag of £75!! I couldn’t be any more disappointed

I ordered a dress from Azura Fashion via the Debenhams website 0n 9 March, it was delivered on 17 March and immediately I requested a return due to the poor quality.

The seller tried to offer me a discount to keep the dress, which immediately rang alarm bells, seems they are desperate to keep my money. I refused and the item was returned.

Azura confirmed receipt of my garment on 20 March and promised a refund within 5 days.

Today 2 April I am still waiting for a refund, worse than that they are no longer communicating with me.

Debenhams I suggest you choose your partners more carefully as I will no longer be shopping on your site. As for Azura, avoid at all costs, poor quality and dreadful customer service.

Honestly, I don’t have the energy to write fully of my awful experience with Azura. But they’re ignorant and withholding!
Needless to say all the other reviews ring true and I wish I read these before I ordered the Azura item from Debenhams. This experience has put me off ordering from Debenhams again too.

I would give zero stars if I could what a dreadful company impossible to get a refund quality was appalling just keep sending out same letter saying delays in refund arriving are because of ‘time delay’ what’s all that about they are supposed to be in this country!

Wouldn't give one star if possible.
Winter coat ordered. Wouldn't work for spring. Poor quality and not cheap. Had to complain via Debenhams as ignored many mail. Nearly a month after purchase still waiting for refund and request was made immediately on receipt

I would give zero stars if I could! Tried to buy a jacket from Debenhams not knowing it was coming from a partner store …. I need to return it as it’s to big and I’ve sent 10-15 emails trying to return it and they will not reply!!!! Total joke

I just received my order and I am loving it!! They have an incredible selection of designer brands at great prices. My order arrived on time, beautifully packaged, and the quality was outstanding. Customer service was friendly and helpful. I’m extremely happy with my purchase and will definitely shop here again!

Bought from Azura Runway from Debenhams. Was worried about the reviews below, but it turned out to be a fantastic experience!
Everything came on time, quality met my expectations, pretty good fabric!

Avoid .this company is a joke .purchased a blouse from them .returned parcel ,haven’t received refund yet and it’s look like I won’t get it .when you send emails asking about refund every time they ask you the same questions regarding delivery,suk numbers etc .every time I provided the details they keep asking again .

Bought a cardigan on Debenhams, realised it was coming from China and am shocked - this is clearly from Shein or equivalent! Reduced from £75 to £25, found the exact same cardigan on Shein, nasty screen printed pattern on cheap white back fabric, horrendous.