azurarunway.com Avis 

Awful company. Purchased a dress through Debenhams and they are refusing to arrange a return or give me a refund. Offered a 30% refund if I keep the dress which is too big! Then stopped answering emails! Absolutely disgusting and Debenhams should be ashamed of using this fraudulent company. AVOID AT ALL COSTS!

Disgusted with this company. Debenhams have always been a trusted company in.my eyes. Why are they dealing with these Scammers. I am waiting for a refund for some awful clothing I received. Alll I get are loads of emails asking for information I have already given them. Robbers and Debenhams should be ashamed they are promoting these thieves. I will never use Debenhams again. Cannot believe they are still trading. WARNING to others don't use them

Con artists. Did everything in their power for me not to return my items. I ordered in December. Delayed sending me a returns label to take it past the 28 days, then offered me to keep the items for a 30% discount. Eventually able to return end of Jan. Still awaiting refund despite the parcel being received by them 28/1/25. Avoid at all costs!!!!!

UPDATE: Following this review I miraculously have had my refund processed the same day. Just for clarity the order was placed 23/12/24. Contacted on 6 occasions for a returns label and stalled by offering a reduction of 30% to keep the items, and also advising that they couldn’t find my order. Eventually provided with a returns label 21/2/25 whilst I was on holiday. Return sent 28/1/25 and received by Azura 29/1/25. Contacted Azura and Debenhams 3 times and no refund. Leave a Trustpilot review and the refund was issued straightaway. You should not have to go through this to receive a refund and companies should not be able to hold onto your money like this, in the hope you forget about it. DO NOT RECOMMEND

I ordered two items, dress and zip through hoodie by Azura/Debenhams. I began to be a bit suspicious at the time the goods were taking to arrive. I checked on Trustpilot, read the reviews which were really bad. My order was worth £78.00, I felt sick at the thought of being scammed. Eventually, I accepted the issue and put it down to a very bad decision. Imading my surprise and delight when my goods arrived AND HONESTLY the dress and hoodie were exactly what was listed on Debenhams site, I was very pleased. Both items are good quality, sizing perfect. I can't understand the poor reviews, the items did take about 3/4 weeks to arrive, but tracking was good,and very informative. It would be good to hear if others have had a good outcome, I'm curious. Best wishes.

Same as others. Bought via Debenhams - didn't realise it was being sent from China. 2 weeks to arrive and then a cheap nasty item and the wrong size! Still chasing after a month. Had the wrong link sent - a dead end Royal Mail...so back and forth via email. Finally back and forth via text with Debenhams (no contact numbers to speak to people) Debenhams keep pushing back - wait 48 hours, wait 48 hours date so before you know it another 10 days have gone. Finally got a 2nd return label emailed that works so expecting it to arrive in 48 hrs (somewhere in UK - obviously not China!) but will then see how long it takes for the actual refund to come back . Oh - and they deduct £1.99 from refund for return ('But they sent the wrong product' I tell Debenham's ...... still waiting a reply on that one!) Debenhams say deduction is to ensure they can keep great prices and sustainability? By shipping products from a sweat shop in China?

Company has queried this review but on the bottom of an email it says Azura fashions/Azure runway

I've had a second query that this is the wrong company so have provided copies of the emails which shows the logo and signatory. (I wonder if it's an auto query each time a review is updated/uploaded?) Azura - can you advise me why you're querying this and what more info you need to understand there is a big issue with your service?

Absolutely dreadful company, avoid at all costs!!! I completely agree with all the other negative reviews. They do not even deserve one star.
I ordered a blouse, the original cost was £81.00, reduced to £33.00. When it eventually arrived it was a crumpled mess, awful quality and obviously I chose not to keep it.
Like other reviewers, I have had numerous emails with them and they keep asking for information I do not have.
I also did not realise I was not ordering from Debenhams. I will be taking this matter up with them too - they should not be dealing with this company.
Absolute scam!

Quick update (5/3) - I have heard back from Debenhams customer service and they have issued me a returns label so I can send the item directly to them - if you get nowhere with Azura I recommend you take it up with Debenhams

This company is absolute joke . Zero Customer service. Not being able to read emails properly. Wasting time , making return so difficult. The clothes is so cheap looking doesn’t even had any label in the clothes . And I paid £37 for a poorly made cardigan and waited ages to receive it and now can’t even return it . Asking me what day has been order delivered.. what a nonsense .

Very Disappointing Experience with AZURA RUNWAY – Avoid at All Costs!!!!!!!
I had a terrible experience with Azura Runway, which seems to be hiding behind Boohoo’s name. I've never had any issues shopping on Boohoo in the past, but after this incident, I’m likely never ordering from them again. I tried to return a dress I purchased, but they kept requesting the SKU number, despite me providing all the required details. Now, they are completely ignoring my emails.
To make matters worse, the delivery took nearly two weeks, even though they promised "Premier Delivery" for next-day arrival. When the item finally arrived, the quality was extremely poor.
This company is clearly unethical, and their customer service is unacceptable. I deeply regret making a purchase with them, and I strongly advise others to avoid Azura Runway at all costs.

Ordered 3 one piece outfits, received 4 . 2 the same. The quality is superb. Fits well. I'll be ordering again. Ordered January 8,received February 25

SCAM! SCAM! SCAM!!!! Hiding under Boohoo's name. Will never order anything from them. Trying to return the cheap quality items, but they're keep asking for STORE SKU number which they don't provide obviously. Impossible to get through customer service. Fuming!

Avoid ordering from this company
I ordered from the Debenhams website little realising I was using a 3rd party.
I've tried to return the top i bought and they keep repeating the same question
They want the SKU number
I have provided everything theyve asked for and now they are ignoring my emails requesting for a QR code
This company is ripping people off and Debenhams are allowing it.
Boycott Debenhams and this company

Same as everyone here except I ordered through boohoo. The listing states that premier delivery is available, when clicked into it says ‘up to 4 working days’ however the item took 12 days and when it arrived it’s terrible quality. I had asked them to cancel the order after a few days as I needed it for a Valentine’s Day theme and it was clear that it wasn’t arriving in time but they refused. Spoke to boohoo and they continually fobbed me off. Said it wasn’t their fault, speak to the retailer etc. I won’t be using boohoo again after this as I trusted them as the seller and they’ve been awful. They’ve stopped replying now too! Cheap rubbish from cheap rubbish companies, both Azura and Boohoo. Neither are allowing me to refund despite me trying to cancel after a few days.

Please don’t use this company. The quality is awful and after having followed their return process (after weeks of hearing nothing) they have claimed that I didn’t follow the procedure. The item went back in the same condition it was received but supposedly Klarna has received evidence that I haven’t followed the process. They have had the items for weeks so they could have done anything to it and I am left potentially having to foot the bill!! I would never trust Debenhams or this awful company ever again!!

Ordered via Debenhams, didnt realise it was coming from China! item arrived and was very poor quality. Tried to complete a return via Debenhams and was told to email this company to organise the return. After 11 days the company reply telling to to organise the return via royal mail. This company is not a recognised retailer on the royal mail website therefor you cannot organise a return. This company is fraudulent and Debenhams are allowing this to happen!! avoid do not order from Debenhams!

I also ordered 3 dresses from Azura not realising that they were an Australian company! I have been trying to contact them via their email to return the Items as like previous comments they are not correct sizing and not very good quality. I had no relpy so I contacted Debenhams through their facebook messenger and they have been helpful. They actually at one pont admitted that Azura were not responding to their emails. Then eventually Debenhams said that Azura had said that "Due to an influx of emails, their response times may be longer than usual."
So I have now received an email with a returns label asking me to let them know the tracking number. I have now returned the items through the Post Office and I await with fingers crossed for a refund.
I thought that people would like to know their address
Azura Fashion Group
Brand c/o Tailormade Log
4 Higher Swan Lane
Bolton
BL3 3AQ
Maybe someone who lives near could pay them a visit???!!!
Good Luck everyone I will let you know what happens

Terrible quality terrible customer service and out of pocket for an item that seems impossible to return. No reply to emails requesting a return.
Shien quality for Oliver Bonas prices

Exceptionally poor quality, flimsy packaging, woeful returns policy that requires you to email their customer services and wait for forever. Debenhams 3rd party - Debenhams take the money but not interested in helping. Clothes are SHEIN quality at Anthropologie prices. Direct from China so took 2 weeks to arrive and without even proper labels on the clothing. Currently £100 out of pocket. Do not use this company.

If I could give no stars I would. I ordered Uggs from Debenhams at £127 not realising they were using this company as a third party. The items I received were an Uggs copy with an invoice stating they were £50.00!!! I have returned them yesterday but after reading reviews not expecting my refund. Will never buy anything from Debenhams again because of this situation. Angry ex-customer

Tried to return item that does not fit and had no response to my emails. I note the responses from the company below are all exactly the same and do not offer a resolution! I think my next stop is trading standards and a reclaim via my credit card

I bought a dress of Azura from Debenhams I tried to return it but the email address that Debenhams gave me does not exist.
Can you please help me in order to get my refund please.