azurarunway.com Avis 

Another terrible review!
Shoddy clothing which takes for ever to be returned. I'm still waiting for my refund. It has really put me off using Debenhams too. Debenhams need to read these reviews and act.

As below, complete rubbish that I’m now saddled with as there is no way of returning it. I will be taking action to resolve this and would advise anyone to take heed of the reviews before ordering any of this garbage from Debenhams. They take no responsibility for it and will not provide their complaints procedure either.

DO NOT ORDER FROM AZURA

I would give zero stars if I could. Ordered through
Debenhams. Didn't realise the returns would be so difficult.
I still have not had a response for returns over £100.00 from either Azura or Debenhams
Absolutely awful. I will never buy from AZURA again OR Debenhams.

I have emailed this company six times for a return label even though bought through Debenhams. HAVE HAD ZERO RESPONSE. DO NOT BUY FROM THEM. Shame on Debenhams for dealing with them. Can’t get any response from Debenhams either.

Would give zero if I could ordered a coat from here took over 2 weeks to come and had to email a few times to ask if it was still arriving finally arrived looks nothing like they were advertising at all it is no where near what the picture looks like both pockets are ripped inside and material/fabric/ stitching coming away…

Emailed straight away to ask for instructions on how to send back for a return and getting nothing back been emailing everyday also asked for a contact number for management or a member of staff to contact wish I had read the reviews first £50.00 out of pocket and was bought as an Christmas gift i will be taking this further if no one gets in touch in the next couple of days as it is not right you are basically robbing people sending cheap fakes out that look nothing alike what you are advertising then ignoring people when asking how to return etc it is disgusting

Shame I didn’t read these reviews prior to ordering via Debenhams.
Similar to other reviews, the item I ordered was shipped from china (9 days after making payment). It is very poor quality, wrong colour and doesn't fit. all my emails have been totally ignored by Azura Fashion as well as Debenhams customer service.
If this isn’t resolved within the next few days. I will start legal action to recover.
Only given 1* review as no option to give zero rating.
AVOID AT ALL COSTS.

After four requests to return one of two jackets,that was ordered in two sizes to check best fit, I am incredibly frustrated and disappointed that my emails have been ignored and I am stuck with a £65. Jacket.
Beware.

I ordered an item of clothing through Debenhams.com, not realising that Azure Fashion UK was a third party. The item was shipped from China! (How are they allowed to say they are UK based?). I ordered a size 14 online and a large came. The sizes do not correspond online with reality. It’s huge. Comparable to Shein but extortionately priced.

I followed the refund instructions and have had radio silence from them (you have to email them to start the return).

I am beyond frustrated. This has been going on for 10 days. Debenhams aren’t of any use either. AVOID

Scammed 66 people that are now fighting to claim their money back
Has anyone got updates on returning please I’m going off my head messaging back n forward now!!

This company is shocking!! ive emailed 4 times for a returns label ! as the item is absolutely shocking and poor quality and very over sized ( apparently size 6 ) more like 22 ! this was sold through Debenhams which you would think would use a decent company to allow to sell the products the trust was with Debenhams absolutely conned and Debenhams keep passing the responsibilitie ! I’ll be contacting my bank tomorrow was sold faulty product very poor quality don’t waste your money with this company!!!
You can reply to a review but not my emails wow !!! This is shocking

Awful, do not buy from then. Bought via Debenhams and I am trying to get a refund but Debenhams are no help. I've had to resort to contacting my bank. Rather then replying to this, please reply to my emails.

Absolutely rubbish poor quality looks like it came from china or a market stall ! No communication skills fighting to return an item purchased off Debenhams website if I’d known it came from a third party would not have bought the item . This company is definitely trading in the UK from China has they offered me a 30% discount ! Still no return label I’ve reported Debenhams to Resolver and I have contact Trading standing and lodged a case against this company too !! DO NOT BUY FROM THIS COMPANY THAT TRADES UNDER VARIOUS NAMES : AZURA FASHION GROUP / AZURA EXCHANGE/ AZURA RUNWAY !!

Have received awful quality jackets wks late and now being ignored , three requests for return information and I get a rude reply saying check your junk folder!
Been offered 20% off to keep useless item , or post back but expect long delay ! Outrageous how they are allowed to trade in the uk.
Only hope is to raise opjection with bank which is next step!

This company is a scam the goods I ordered are not what I gave recieved and still now after 2 weeks and contacting Debenhams and Azura will not provide me with a returns address they are selling counterfeit and falsely advertised goods DO NIT BUY I have been in touch with trading standards and reported also citizen advice the companies above will not give you a straight answer and pass you from pillar to post I paid £127.99 for uggs I received a pair of $50 aud slippers from them not what a paid for and now avoiding me and won’t provide a returns address

If I could give no stars I would. Didn’t realise when I ordered of Debenhams that it was a 3rd party company, this company. Ordered on the 9th December here we are Christmas Eve and still no order absolutely scam take your money and don’t deliver. I have to criticise Debenhams as well as they have been useless, been trying to get a refund since the 18th December there now saying item has been dispatched for arrival 3rd January (what use is that) Tbey should of refunded and cancelled when I requested on the 18th December and every day since. I have now gone through my bank and raised a dispute. After reading other reviews I am not expecting my items to arrive or if they do they will e returned as wouldn’t trust them to be genuine or in good condition. Awful company do it use

Never arrived ved, when I demanded refund, all I got was 'sorry'. DO NOT BUY! Some kind of scam, i guess Chinese. Never buy from China

Absolute awful quality can not understand why Debenhams let them trade under their name....it looks bad now can't wait to see what it looks like when it's been washed.

Parcel marked as delivered (after being lost for nearly 2 weeks). Random photo of a parcel in front of a letterbox is all the proof they need of delivery apparently to refuse a refund. Disgusting and shame on debenhams for selling from this scam of a company. If I'd realised before ordering, I'd never ever have paid for it. Disgusting

Awful. Debenhams need to stop using this terrible company. Rubbish item from China - would have never purchased had I known that. Bizarre email in response to asking for a refund - offered me some money back to keep the item! Now it's been over two weeks after them agreeing to refund and nothing. I have proof it was delivered back to them but they don't reply now. Appalling so avoid!

I purchased a order on 11/04/2024 and this will be my first and last time making a order with this company I'm still waiting on my purchase it's almost another month never have I ever experienced anything like this before I'm a couple of hours from asking for a refund I will not recommend anyone to purchase a order from this company 💯