azurarunway.com Avis 

Absolutely shocking. Ordered a blouse from Debenhams, not realising it would be coming from China. Tracking said item was delivered on 1st Nov, nothing received. Contacted Azura who never responded, contacted Debenhams and asked for proof of delivery. After several emails back and forth (including asking me to contact the Chinese shipping company!!), they told me Azura would not refund me as the item had been successfully delivered. Raised a case with PayPal and got an immediate full refund. This tells me they are used to seeing cases regarding this brand! I don't believe this item was ever delivered; I think this shower of crooks are scammers and sell overpriced clothes on well-known sites to give a sense of security.

Thought I had ordered a swimming costume from Debenhams a reputable company not a third party the swimming costume came eleven days later pushed through my letter box when I opened it no tags or labels very faded looked like it had been worn, tried emailing them nothing mailed said the order number did not exist got in touch with Debenhams who insisted I send it back to Azura , I told them I ordered of Debenhams I paid Debenhams they are responsible for my refund, I would never have ordered if I would have known I was dealing with third party scammers , I have mailed Rip of Britain and watch dog for help Azura need fetching to task and Debenhams need to stop using Azura and helping them to scam people
Never will I use them again or Debenhams.

If I could give them lower that 1 I would they sell on catch of the day from China! Goods do not arrive. Why does a company like catch allow these people to sell on their market place!

I have bought items from Debenhams who sell this brand. They have charged £62.20 for an item which has not been delivered, and for a damaged item. The company is not responding to emails, and Debenhams is not resolving the issue either. DO NOT BUY

Disgrace. Faffing about. Send out items late without invoices and in plain packaging. They don't know any of the item number or order numbers even though they sent you the item. They they won't let you return the items, suddenly now Swimwear is not returnable. Debenhams completely useless within this process (nothing to do with them etc.), will never purchase from them again. Do yourself a favour and don't bother.

If I could give them zero stars I would. I am reporting them to Trading Standards. They don't respond unless you keep emailing and make threats to report them. When they do, they won't send prepaid returns label and just offer discounts if you keep the items. Complete scammers. I won't be buying through Debenhams again as they are aware and continue to allow them to trade on their website.

I will never purchase from Debenhams or Azura again.
Azura are not responding to any e-mails and therefore I can not get a returns label to send an item back. This seems to be the 'norm' with this brand. Wish I had read the reviews before making my purchase. Will definitely not use this company again. They shouldn't be trading!!

Wouldn't give it a '1' but had no choice. Ordered a top via Debenhams, what a mistake!! I paid for delivery within 3-5 days, still no item received 10 days later. Royal Mails tracking states the buyer is sending it to them for delivery, it's been saying this for 6 days. Debenhams are also s**t, I paid my money to them but there are no contact details.
DONT TOUCH EITHER DEBENHAMS OR AZURA, COMPLETE CON ARTISTS.

I will never purchase from Debenhams or Azura again.
Very unprofessional.
Struggling to return items.
Azura not sending a returns label & Debenhams do not care!

I am currently trying to return a top I bought from Debenhams. The only way to return this item is to email they have replied asking why I want to return the top I have emailed back but I haven't had a reply. Please can someone contact me and let me know what I need to do

You should shut down your operation, this company is the worst ever... The items are overpriced, poor quality, never again... I should read the review before I ordered anything from you.

They sent me an item that I did not order. Now asking me to return the item and pay the postage

SLOW. Their emails are creepily over familiar but also written by ChatGPT and basically say that nothing has happened with your order to progress it 😅 but in lots of paragraphs. Would never use again. Still waiting for 2 sweaters.

I bought a parfum. It took 2 weeks to arrive, they gave the delivery order to a cheap company that never come and you have to go pick it up somewhere. The perfum was great i think I its original so I think 50/50 a little bit more like 60/40… good enough for me this once. I hope they get a little more costumerfriendly

I wish I had found these reviews before. I ordered a top from Debenhams and paid £6.99 because I wanted it next day. It took 2 weeks to arrive and upon arrival it is extremely poor quality and not worth the £70 I paid for it.
I need to send it back but nothing in the
Very basic plastic wrapper package at all so been told by Debenhams to email them.
However, no response whatsoever.
I am very anxious to get my money back as it is very expensive but the actual item itself is cheap and nasty.
Debenhams are not very supportive at all despite the order being placed with them direct.
Avoid this brand!!

Terrible customer service.
I ordered a dress on the Debenhams website, and it appeared the seller was actually Azura.
The dress was supposed to arrive within 3-5 working days. I waited more than week for it to arrive (after the event I needed it) and on top of that, they sent me the wrong size.
So now I have to return it, but they won't pay for the stamp and the tracking of the parcel.
If you are not able to send the correct size, you should be paying for the return, not the customer.
When you go on their website and click on the "refund and return" page, it says the page doesn't exist. Coincidence ? I don't think so!!!

I only gave it one star as that’s the minimum when posting a review! Avoid these scam artists at all costs.
Purchased a t shirt via Debenhams Uk (had no idea it was initially from Azura) they fail to tell you that when ordering.
I paid my first instalment via clear pay and there is another one coming up. They sent me a link for Amazon delivery on the 5/8 when I click on this link to track to order it straight away says it cannot find me order.
Initially communicated with Debenhams (thinking this was where the order was from) to ask about this only via email as conveniently neither have a working phone number. I was told the order was lost and asked if I would like a refund to which I replied yes. The next morning a different team member says she had spoken to Azura and they was experiencing delays and the order was on its way. So what is it Azura? Is the order lost or can you just not be bothered to post your customers orders out on time? I don’t appreciate being lied to and would like clarity on where my order actually is because I’m rather confused!
I told the lady I had already been offered a refund and I would like a refund her reply was that Azura would be in touch with me on the 14th August about this as apparently that’s how long it takes them to reply to customers even though she was clearly speaking to them about my order (well so she says!) if that’s the case why not sort this out sooner for me? She then went on to say that I would need to wait for my order to arrive then send it back to get my refund. I wonder how long that will take then? Having read some reviews on here I’m not hopeful that will be a quick process seen as I haven’t even received the order yet.
What I’m really cross about is that I’ve been lied to by both Azura and Debenhams about the whereabouts of my item. I’ve been offered a refund for them to suddenly back track and says it’s on the way even when the link they sent me still says it cannot be found.
I needed this t shirt for an event I’ve had to spend more money buying another t shirt due to this not arriving in time and looking like it won’t arrive at all.
I’m absolutely disgusted with the costumer service received and would really like to warn anyone to avoid this company. If you’re shopping with Debenhams I recommend checking where your order is actually coming from before buying anything.
Leaving people out of pocket and lying to them about their orders is very poor customer service and actually theft.

Do not go anywhere near this company. I ordered a garment on 28/6/24 which I wanted to wear for a wedding. It eventually arrived on 15/7/24 3 days after the wedding! I ordered the garment on Debenhams website so assumed everything was based in the UK. The delivery window was advertised 3-5days. Turns out the garment originated in Australia so no wonder there was a delay and I would say the delivery times are never met. The returns procedure is even worse than delivery promises. In this day and age I would expect to be provided with a barcode or QR code to take to a post office or returns depot where a returns label is printed and attached to the parcel (usually free in the majority) But in this case I had to send an email to Azura. The first response I got was I had to state why I was returning the garment! Although annoyed at this I did politely reply hiding my disappointment and annoyance of not receiving the garment for the wedding. I was then offered a 30% discount if I kept the garment (as if I still needed it!) Finally they offered a convoluted procedure to return the parcel to all places in Bolton! This was at my own expense with no hint of a free return despite Azura been unable to meet delivery times. Debenhams in the UK no longer exist on the High Street where they had a good reputation. But I thought ordering from them via mail order I would still get good service. Turns out various questionable companies are using the good name of Debenhams in order to fool customers as I was, and offer only shoddy customer service,

DO NOT BUY FROM THIS SELLER Ordered a bag from them beginning of June and despite delivery times being quoted to be 3-5 days I waited 3 weeks for the bag to arrive! After contacting the company throughout this time to try and get updates when there was no tracking updates I was only sent messages reiterating that 'the bag had been sent and here was my tracking link'. No responsibility taken for my demay and possibly missing item. Following bag arriving in poor condition due to shipping time they are unwilling to help in any way. Terrible customer service, avoid at all costs!

Took nearly a month to arrive cheap material does not fit return policy is non existent no reply no money back

DO NOT BUY

No inconvenience caused all I can say is you must be desperate for money .