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Lisez les avis des autres

Noté 1 sur 5 étoiles

Awaiting a refund. Purchased through Boohoo and paid via Klarna who are now looking to be paid for items I returned. I have full tracking information and will not let this lie. Will take it further... Voir plus

Noté 1 sur 5 étoiles

Still waiting on a partial refund which was offered as an incentive to not return the product. Have photo proof of the refund offer and they have so far ignored all contact. Would not have purchased h... Voir plus

Noté 1 sur 5 étoiles

What the hell are Debenhams doing selling clothes that are embarrassingly poor quality from some third party retailers called Azura!! Awful product and now I’m struggling to speak to a human to ar... Voir plus

Noté 1 sur 5 étoiles

Avoid at all costs. I really wish I had checked reviews before ordering. I placed my order through Debenhams, and honestly, both companies have been just as disappointing. I returned items worth £... Voir plus

À propos de l'entreprise

  1. Magasin de vêtements pour femmes
  2. Magasin de vêtements pour bébés
  3. Magasin de vêtements de plage
  4. Magasin de couture
  5. Maison de haute couture
  6. Magasin de vêtements pour hommes

Écrit par l'entreprise

Azura Runway exists for the passion of fashion. Our mission is to provide the biggest brands in the world at the best prices possible and work hard every day to become a global luxury shopping destination for the confident fashion customer. Azura runway brings you more than 800 of the world’s most coveted designer brands, including Gucci, Dolce & Gabbana, Chloe, Balenciaga, Saint Laurent, Isabel Marant, Prada, and Stella McCartney ... with new arrivals daily.


Coordonnées de contact

1,3

Mauvais

TrustScore 1.5 sur 5

132 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 50 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

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Tous les avis

(132)

14 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

Brand should be petite!

The brand should be advertised as petite. I am average height 5ft 7 and you could almost see my underwear the dresses were that short. I was absolutely gutted when I tried them on as I was looking forward to wearing them on holiday.

4 juin 2024
Avis spontané
Logo de azurarunway.com

Réponse de azurarunway.com

Hello. Good day and thank you for taking the time to write to us about your experience. Your feedback is important to us. This has been escalated to the concerned department to ensure accuracy of product descriptions online. We hope to offer you a better experience on your next order. Thank you.

Noté 1 sur 5 étoiles

DO NOT purchase from here

Wish I had looked at these reviews before purchasing!

Item quality is so terrible and cheap and it took a lot longer to get to me then advised. Nearly a month longer

The customer service has also been very terrible and I am extremely unhappy with the service I have received.

Edit: I am trying to return it now and am getting no reply from the company. Very terrible service

20 mai 2024
Avis spontané
Logo de azurarunway.com

Réponse de azurarunway.com

Hello.

Thank you for choosing Azura.

We are sorry to know that your order was delivered later than anticipated. We will work with our delivery team to ensure that we do improve the service we provide by improving on our promised delivery time.

This is indeed not the type of experience we strive for. There can be unusual situations, which are contrary to the expectations. This is not a regular occurrence; we hope to offer you a better experience on your next order.

Once again, we are sorry for the unpleasant experience that was delivered.

Thank you.

Noté 1 sur 5 étoiles

Terrible

Terrible! I bought an item, it was sent to the wrong address, I am contacting the company for a month now and they still haven't proceed my refund! Even after being proven that the mistake was not from my end. Complete disrespect to the clients.

9 avril 2024
Avis spontané
Logo de azurarunway.com

Réponse de azurarunway.com

Hello. Good day and thank you for taking the time to write to us about your experience. Your feedback is important to us. We will work with our delivery team to ensure that we do improve the service we provide. We hope to offer you a better experience on your next order. Thank you.

Noté 1 sur 5 étoiles

Bought a dress

Bought a dress, un beknown to me it came from Hong Kong, thin material, poor quality, the sizing was way off, I cannot wear it...they are a terrible company to deal with. WILL NEVER BUY ANOTHER THING OFF THEM AGAIN. Their clothing looks beautiful in their pictures, don't be fooled, they are rubbish. The cost to post back is more than this piece of rubbish is worth, then offer 50% refund, what happens to the other 50%? for a dress I cannot wear, what a total waste of money.
THIS WAS NO CHANGE OF MIND, POOR QUALITY AND SIZING.
Why not make Australian customers aware your garments are Hong Kong made, and this where products will need to be returned at our cost, people just give up because of the expense to send back. In times of hardship, very unethical.

1 avril 2024
Avis spontané
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Réponse de azurarunway.com

Hi Ms. Natalie,

We're sorry for the product experience.
There are no quality issues raised for this item from other customers.

Hence, We've decided to refund your order.
You may keep or dispose of the item at your convenience.

Thank you,
Azura

Noté 1 sur 5 étoiles

Misleading advertising…

Wish I looked at these reviews before being misled into sending Azura money via Catch in response to an advert for a suit (note, the advert and accompanying photo was for a suit not a jacket/blazer). I was sent a jacket only and what followed was a month of pain and stress to recover my money. Had to escalate to Consumer Affairs. Finally got my money back but no apology or compensation from this deceptive seller. I've read similar reviews for their other businesses e.g. Aurza Reborn.

23 janvier 2024
Avis spontané
Logo de azurarunway.com

Réponse de azurarunway.com

Hi Andrew, We're sorry that there was confusion about the product you purchased from our store. We verified your claim with the marketplace and confirmed that the item you received is the same as the item you ordered. - A Mens black blazer. The resolution has been provided to return the item and the order has now been refunded. We will strive to be more specific in our listings in the future. Thank you.

Noté 1 sur 5 étoiles

The dress I brought from Catch Of The…

The dress I brought from Catch Of The Day ,sold by Azura Runway was nothing like the dress they advertised to sell. The dress I received was absolutely horrible, it was not the same colours as the dress they were selling and it had no shape at all (is like 2 pieces of material sewn together). I would not recommend-very disappointing.

18 décembre 2023
Avis spontané
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Réponse de azurarunway.com

Greetings. We regret to learn about your product encounter, and we appreciate you bringing this matter to our notice. It's noted that the item has been returned and refunded. We are committed to improvement and will work towards providing a better experience in the future. Thank you.

Noté 1 sur 5 étoiles

Ordered a hoody from instagram

Ordered a hoody from instagram. Size is ridiculous, and the quality is the worst i have ever seen. The material is cheap, nasty and horrible. The image/pattern on the front is very faded and blurry, like it has been photocopied 500 times before print. The worst experience ever. Never again I gonna order something from instagram

3 janvier 2024
Avis spontané
Logo de azurarunway.com

Réponse de azurarunway.com

Hello.

We're sorry for the product experience.
We'd love to make things right for you.

Kindly message us at cs@azuraconsult.com indicating your order number so we can further check your claim.

Thanks and have a great day ahead!

Kind regards,
Azura

Noté 1 sur 5 étoiles

Azura Runway Displays Multiple Pricing

Azura Runway displays multiple pricing for the same items that is prohibited by Australian Law.
It happened that I purchased the same item from Azura Runway on different sites. They charged me different prices and ended up cancelling the order with the lower price.
I am planning to report this issue to Consumer Affairs and lodge the complaint.
Crucially businesses must understand what happens if you have displayed multiple prices for the same good or service, what price you should honour and what are the penalties.
You displayed multiple prices for the same belt. $170 on OZSALE and $153 on eBay. You must honour $153 and cancel $170. You’ve done completely opposite. You charged me $170 and cancelled $153.
This is not acceptable.

27 décembre 2023
Avis spontané
Logo de azurarunway.com

Réponse de azurarunway.com

Hi Dina Kugel,

Again, our apologies for any inconvenience.

Although we try to remain 100% accurate with our pricing, sometimes isolated technical issues happen. We'll strive to do better.

Appreciate your understanding.

Thank you,
Azura


Kind regards,
Azura

Noté 1 sur 5 étoiles

Hilariously Terrible

Ordered a hoody from instagram. Size is ridiculous, and the quality is the worst i have ever seen. The material is cheap, nasty and horrible. The image/pattern on the front is very faded and blurry, like it has been photocopied 500 times before print. Genuinely gave me a good laugh but ultimately a waste of 33 quid. Avoid at all costs

13 décembre 2023
Avis spontané
Logo de azurarunway.com

Réponse de azurarunway.com

Hi Michael Gordon. Good day and apologies for the product experience. Unfortunately, we could not find any order under your name or reference no. 6313 in our system. May we please know from which website was this purchased? Thank you.

Noté 1 sur 5 étoiles

DO NOT ORDER FROM THIS COMPANY

DO NOT ORDER FROM THIS COMPANY
If I could leave a lower star rating than 1 then I would. This company is very possibly just a scam. They will take your order and money and then when you chase where your item is after a week they tell you that they can’t process it and are cancelling your order. Very dodgy.

9 octobre 2023
Avis spontané
Logo de azurarunway.com

Réponse de azurarunway.com

Hi Vicki,

Again, our apologies for any inconvenience.

Although we try to remain 100% accurate with our inventory, these errors do happen from time to time. We'll strive to do better.


Kind regards,
Azura

Noté 1 sur 5 étoiles

Super bad

Super bad! Their website is like a scam, they take forever to reply also

31 août 2023
Avis spontané
Noté 1 sur 5 étoiles

Seriously bag quality items

I bought 2 S size adjustable swimsuits. I received different sizes. One would be fine as an S, the other looks like an XL and is marked S. But the real problem is the manufacturing quality. I was shocked! No finishes whatsoever. Shame on them for handing something like that over to someone. The material is never swimwear, it is almost transparent and will be used for underwear.
I spoke to them and they said "sorry you didn't like our product!" It's not a question of liking! Sorry about the crappy product we sent you."
Now I want to return it and they say I didn't ask for a return label. What? They would have to send it. If I pay for shipping to China it will be super expensive.
They clearly don't know how to be good commercials. I wasn't thinking of making a comment here, but it's all so surreal that I felt obliged to warn anyone who is going to buy

30 août 2023
Avis spontané
Noté 1 sur 5 étoiles

3 WEEKS NO REFUND NO RESOLUTION

Purchased a top last month and heading into the 3rd week with no resolution and the same automated responses and no resolution offered.

23 mai 2023
Avis spontané
Logo de azurarunway.com

Réponse de azurarunway.com

We apologize for any disappointment. Your feedback is important to us, and we’ll make sure it’s reviewed.

Noté 1 sur 5 étoiles

Do not BUY from Azura Runway

Ordered multiple items weeks ago and I havent received anything and they refuse to respond to me regarding the issue. NEVER again will I buy from Azura Runway.

31 mai 2023
Avis spontané
Logo de azurarunway.com

Réponse de azurarunway.com

We value your effort in bringing this matter to our attention. We sincerely apologize for any inconvenience you may have experienced regarding your recent order.

Please be assured that we take this issue seriously and are fully committed to resolving it promptly for you. To receive further assistance, please contact us via email at cs@azuraconsult.com, ensuring that you include your order number.

We hope you have a wonderful day

Noté 1 sur 5 étoiles

Total scam

Total scam. After multiple attempts to contact for over a month was told order had been cancelled. However they didn’t tell me nor did they give refund. AVOID AT ALL COST

27 novembre 2022
Avis spontané
Logo de azurarunway.com

Réponse de azurarunway.com

Hi Lynda. We're sorry for your experience, however, I cannot find any orders in our system under your name. Please email cs@azuraconsult.com and we will try and look you up. Thank you.

Noté 1 sur 5 étoiles

I ordered several things & received…

I ordered several things & received none. I tried numerous times to contact customer service with no reply & no refund. SCAM!!

25 septembre 2022
Avis spontané
Logo de azurarunway.com

Réponse de azurarunway.com

Hi Danielle. We're sorry for your experience, however, I cannot find any orders in our system under your name. Please email cs@azuraconsult.com and we will try and look you up. Thank you.

Noté 5 sur 5 étoiles

Great experience

Great experience, ordered 6 things 2 came in a different parcel however all arrived in 3 days from ordering. All have original tags and are exactly what I expected. Great job

27 juin 2021
Avis spontané

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