Most of the meat cuts were super thin. Especially the ribeye steaks. Burgers were extremely small. I spent almost $600 dollars and when I got home out of the rain, I was extremely disappointed. I am... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
We have a family that loves to grill on the weekends so we decided to try Backyard Butchers after hearing about them. The ordering process was straightforward and the meat was well packaged for delive... Voir plus
L'entreprise a répondu
The food is properly packed in individual serving sizes and ready to thaw and cook. Makes prepping and cooking so much easier. A wide variety of items are available so that many different types of mea... Voir plus
L'entreprise a répondu
Steak has a weird texture that would work in a nursing home because you don't have to chew them. The burgers were somewhat decent until my husband bit into a bone and almost cracked a tooth. We "go... Voir plus
L'entreprise a répondu
3,5
Moyen
221 avis
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A répondu à 70 % de ses avis négatifs
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I received the order with out…
I received the order with out requesting it and had no idea it was coming. Was out of town so order set outside for three days I text and emailed and got no response back
13 juillet 2026
I have zero use for beef tallow
I have zero use for beef tallow, which was my free gift on this order. I tried to swap it out for burgers, but there was only a cancel option. So I cancelled, and you sent me burgers instead! Win/win! Thank you!
14 juillet 2026
Réponse de Backyard Butchers
Hi Elaine,
Thank you for the great review! We’re so happy to hear you enjoyed our cuts, quality is something we take a lot of pride in.
Whenever you’re ready to restock, you can find all of our options online at backyardbutchers.com.
We appreciate your support!
— Backyard Butchers Team
great taste to the meat
the meat came packed nice and neat and frozen solid. The meat is hi quality and taste great
7 juillet 2026
Réponse de Backyard Butchers
Hi Jesse, thank you for the kind words!!
I would prefer to have plain chicken…
I would prefer to have plain chicken breasts instead of the seasoned ones I get. I was told recently that can't be done, so I might cancel that subscription. The "sirloin strip" or whatever they are, are good. But, the meat is sometimes just a thin piece of meat that is folded up to look like an inch thick cut. They are full of flavor and are juicy though. That is a plus.
7 juillet 2026
Réponse de Backyard Butchers
HI Bruce, thank you for your feedback we appreciate you as a customer!
Everything is delivered quickly and…
Everything is delivered quickly and always in great shape. Very delicious
6 juillet 2026
Réponse de Backyard Butchers
Hey, Shelly!
Thanks so much for sharing your experience your feedback helps us grow and serve you better. We’d really appreciate it if you could leave a quick review on Google. It only takes a minute, and it means a lot to our team https://g.page/r/CUAE5Tb9Xoi9EAg/review!
Thank you again for your support!
Best, Chloe, from Backyard Butchers.
Results Results a recent shipment were…
Results Results a recent shipment were resolved fast
6 juillet 2026
Réponse de Backyard Butchers
thank you for the kind words!!!
They are the thinnest steaks I have…
They are the thinnest steaks I have ever seen. I would rather get less number but thicker steaks than just a thin sheet of paper steak that is impossible to cook medium rare. Will never buy from you guys again. What a waste of money.
13 juillet 2026
Réponse de Backyard Butchers
Hi Michelle,
I'm so sorry to hear you haven't had the best experience. I know how frustrating that can be, and I'm here to help get this resolved as quickly as possible.
To get started, please complete our Product Inquiry Form using the link below: https://www.backyardbutchers.com/pages/product-inquiry-form.
The more details you can provide, including photos (if applicable) the faster our team can review your request and work toward a resolution.Once you've completed the form, be sure to click the red "Submit" button at the bottom. If you see a "Thank You" confirmation message, your submission has been received successfully. Our Product Quality team will be notified immediately and will respond within 24 hours.
For EBT purchases: If you're requesting an EBT refund, please include the purchase date, refund amount, and a copy of your receipt with your submission.
Once your refund request is approved and submitted to your state's EBT processor, the refund is issued directly by the processor not Backyard Butchers. Because of this, we are unable to view the status of the refund after it has been submitted. If you need an update after processing, you'll need to contact your state's EBT representative directly. Processing times vary by state.
If you have any questions or need help completing the form, simply reply to this message. We're happy to assist every step of the way.
Thank you for giving us the opportunity to make this right.
So far ok
So far ok, steaks lack that great steak color. Flavor is ok,tenderness good. Haven't had any of the sea food as of yet. I will post a review wen I do.
12 juillet 2026
Réponse de Backyard Butchers
Hi,
Thank you for your feedback! We're glad to hear you've found the steaks to be tender and that you've enjoyed the flavor so far.
We appreciate your comments regarding the color of the steaks as well. We look forward to hearing what you think of the seafood once you've had a chance to try it. Thank you for taking the time to share a review with us—we truly appreciate it!
Jenna
Customer Experience Team
Excellent food to prepare and enjoy
The food is properly packed in individual serving sizes and ready to thaw and cook. Makes prepping and cooking so much easier. A wide variety of items are available so that many different types of meals can be prepared. The quality is very good and the price is excellent . The representatives at the popup truck, Zach, both Jarad and Micah were great. They went through all the items available and help put it all together.
10 juillet 2026
Réponse de Backyard Butchers
Hi,
Thank you so much for taking the time to share your experience! We're thrilled to hear you're enjoying the quality, variety, and convenience of our products.
We're especially glad to hear that Zach, Jarad, and Micah provided you with excellent service at our pop-up. We'll be sure to pass along your kind words—they'll truly appreciate the recognition.
Thank you again for your support. We hope to see you again soon!
Jenna
Customer Experience Team
Meat is chewy bland and lots of sinew…
Meat is chewy bland and lots of sinew and weird liquid in the package, nasty !!!
11 juillet 2026
Réponse de Backyard Butchers
Hi Johnny,
Thank you for taking the time to share your feedback, we’re really sorry to hear that your experience didn’t meet expectations. That’s never the experience we want for our customers. We’d truly appreciate the opportunity to make this right. If you’re open to it, please reach out to us at hello@backyardbutchers.com with your order details so we can take a closer look and work toward a resolution.
We take feedback like this seriously and are always looking for ways to improve both our product and customer experience.
Thank you again for bringing this to our attention.
— Backyard Butchers Team
Réponse de Backyard Butchers
Hey Bruce, My name is Kristin and I am a part of the Customer Experience Team. Thank you for your feedback! We greatly appreciate you! ❤️🥩
Our purchased meats came well boxed.
Our purchased meats came well boxed.
Frozen solid in hot ice..
Love the hamburgers and chops.
The chicken is to spicy for our taste buds.
I would prefer it NOT Marinated.
We rinse it off and soak in cold water in the refrigerator to remove the seasoning. Other wise, a great experience.
Best Regards
K Caudill
8 juillet 2026
Quick to respond with questions that I…
Quick to respond with questions that I had. Haven't tried steaks yet.
8 juillet 2026
Réponse de Backyard Butchers
Hey Garland, My name is Kristin and I am a part of the Customer Experience Team. Thank you for your feedback. We greatly appreciate it!
Unexplainable Missing Items
When I ordered the box, as a promotion for 4th of July, you would also get hamburgers and hotdogs added at no additional cost. When I got my order the hamburgers, which were not part of the box I ordered, were there but the hotdogs were not. So I emailed customer service and asked. She said I did not get that promotion because I used a discount code. When I asked her why I got the hamburgers then, she could not provide an answer except I used the discount code. The food I have gotten is good, a little small but customer service is horrible!
28 juin 2026
Réponse de Backyard Butchers
Hello Darcus, I'm so sorry you have had such a frustrating experience. To help me better understand, have you not received the hotdogs in your box but everything else came in the way it was supposed to?
We bought one of their meat
We bought one of their meat boxes at a local event and it was a terrific investment. The assortment was great for our family and the packaging made it easy to keep everything organised in the freezer. These steaks were cooked well and tasted quite good.
29 juin 2026
Avis spontané
We have a family that loves
We have a family that loves to grill on the weekends so we decided to try Backyard Butchers after hearing about them. The ordering process was straightforward and the meat was well packaged for delivery. The steaks and chicken were also enjoyed because they cooked evenly and had great flavour. Having a freezer full of varied cuts has saved us from going to the store more than once. It has been convenient and pleasant for our household otherwise
25 mai 2026
Avis spontané
Réponse de Backyard Butchers
Hi Trustpilot,
Thank you for the great review! We’re so happy to hear you enjoyed our cuts, quality is something we take a lot of pride in.
Whenever you’re ready to restock, you can find all of our options online at backyardbutchers.com.
We appreciate your support!
— Backyard Butchers Team
I have used various meat delivery
I have used various meat delivery services over the years and Backyard Butchers has been one of the better experiences. The quantities were big, the meat was fresh tasting and customer service was quick to answer my enquiries. Made meal planning so much easier
29 juin 2026
Avis spontané
Réponse de Backyard Butchers
Thank you for the feedback! We love to hear that. Welcome to the Backyard Butchers family. We’re always here for you and happy to help with anything you need.
I was particularly amazed
I was particularly amazed by the convenience. It was easy to order, delivered on schedule and the supplies were kept nicely cold during transit. We have tried the ribeyes, burgers and chicken and have enjoyed each meal. And it’s nice to have good quality meat on hand when we need it.
16 juin 2026
Avis spontané
Réponse de Backyard Butchers
Hey Trustpilot, My name is Kristin and I am a part of the Customer Experience Team. Thank you for the review and for being apart of the family! We greatly appreciate you! ❤️
Réponse de Backyard Butchers
Hey Kevin, My name is Kristin and I am a part of the Customer Experience Team. Thank you for your great feedback and for being a part of the family!
The representative was very courteous…
The representative was very courteous and informative. However, so far, I haven't been impressed with the quality of the meat for the price. I will see if it gets better as I try more of the product selection.
28 juin 2026
Réponse de Backyard Butchers
Hey Craig, thank you so much for your feedback. It really does help us improve. We look forward to hearing from you. :)
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