My young family and I needed six checked bags taken from our home in southeast London to LHR - and I couldn’t recommend BagBudy more. Their website is easy to use, they currently offer a 15% welcome d... Voir plus
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Lisez les avis des autres
Amazing service with my luggage from SE London flat to Heathrow airport. Very professional and clear communication throughout. Ahmed was so helpful with holding our luggage until our check-in time wit... Voir plus
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The team from the initial point of contact to delivery of the luggage were extremely professional. I hope that this continues as their business grows as it is a lovely model and I recommend them with... Voir plus
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Really easy and stress-free experience. The team were super friendly and communication was great from start to finish. My luggage was collected on time and waiting for me at Heathrow later that day. M... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Introducing BagBudy, your ultimate solution to baggage hassles while travelling! Say goodbye to the stress of dragging luggage to and from London Heathrow Airport. Travel lighter, smarter, and stress-free – let BagBudy be your trusted partner for smooth airport journeys!
Coordonnées de contact
Royaume-Uni
- support@bagbudy.com
- www.bagbudy.com
4,5
Excellent
29 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Amazing service with my luggage from SE…
Amazing service with my luggage from SE London flat to Heathrow airport. Very professional and clear communication throughout. Ahmed was so helpful with holding our luggage until our check-in time with our flight. Definitely recommend and will use again.
22 avril 2026
Avis spontané
Réponse de BagBudy
Dear Customer,
Thank you for your wonderful review and recommendation. We’re delighted to hear that you had a smooth experience travelling to Heathrow and that our team’s communication and support throughout the journey met your expectations.
We’re especially pleased to hear your kind words about Ahmed - we will be sure to pass your feedback on to him. Providing flexible and reliable support around flight and check-in times is something we take great pride in.
Thank you again for choosing BagBudy, and we look forward to assisting you again on your future travels.
Kind regards,
BagBudy Support Team
Great service - would use again
My young family and I needed six checked bags taken from our home in southeast London to LHR - and I couldn’t recommend BagBudy more. Their website is easy to use, they currently offer a 15% welcome discount for new customers, and their staff are friendly and communicative. I was pleased to be given a 30-minute window on the day BagBudy came to pick up the luggage. Would definitely use again.
22 avril 2026
Avis spontané
Réponse de BagBudy
Dear Jared,
Thank you for your fantastic review and for choosing BagBudy for your journey to Heathrow. We’re delighted to hear that the service helped make travelling with your family much easier and more manageable.
It’s great to know that you found the booking process straightforward and that our team’s communication and collection updates contributed to a smooth experience from start to finish.
We truly appreciate your recommendation and kind words, and we look forward to assisting you again on your future travels.
Kind regards,
BagBudy Support Team
Excellent Service and Follow Through
The team from the initial point of contact to delivery of the luggage were extremely professional. I hope that this continues as their business grows as it is a lovely model and I recommend them without reservation. Even the queries, which I had on email were adequately addressed and executed.
19 avril 2026
Avis spontané
Réponse de BagBudy
Dear Ean,
Thank you for your wonderful review and kind words. We’re delighted to hear that you found the service professional from the initial point of contact through to the delivery of your luggage.
Providing clear communication and reliable follow-through throughout the journey is something our team takes great pride in, so it’s fantastic to know this reflected in your experience.
We truly appreciate your support and recommendation, and we look forward to assisting you again in the future as BagBudy continues to grow.
Kind regards,
BagBudy Support Team
Excellent service
Excellent service. Kept in contact all the way through. No issues. Would definitely recommend!
9 avril 2026
Avis spontané
Réponse de BagBudy
Dear Angela,
Thank you for your kind review. We’re pleased to hear that our service was reliable and your bag transfer went all smooth.
We appreciate your support and look forward to assisting you again in the future!
Kind regards,
BagBudy Support Team
Exceptional Service
Exceptional Service! Would definitely recommend to someone who would be interested in using a baggage service.
16 mars 2026
Avis spontané
Réponse de BagBudy
Dear Mohamed,
Thank you for your kind review. We’re pleased to hear that the service was reliable and that the transfer of your suitcases went smoothly.
We appreciate your support and hope to assist you again in the future!
Kind regards,
BagBudy Support Team
Very bad service and overcharge
It was terrible. I paid an extra £20 tp have my bag taken to check because my arm was broken but the guy whom I dealt with was not the same one transporting. I had to stand in the cold outside in the taxi ramp with a heavy trolley and badly broken arm in a cuff to get my suitcase , put it in the trolley and wheel it with one arm to air canada. I was returning ti Canada for surgery on my arm. The guy did not know me , I did not know what he looked like, I did not have a phone number. They promised to refund my overcharge of £20 but have not done so. Disgusting service . Subsequent to this review I was refunded my £20.
Needless to day I will not use them again. They need to get their logistics in order.
17 février 2026
Avis spontané
Réponse de BagBudy
Dear Prabha,
Thank you for your feedback - we’re sorry to hear that you were disappointed with your experience.
As requested, our team had already arranged the £20 refund, which we trust has now been received. We always aim to resolve any issues as quickly and fairly as possible for our customers.
On some occasions, different members of our team assist with collection and delivery in order to ensure a timely and efficient service. In such cases, we make every effort to ensure a smooth handover between representatives.
We appreciate your feedback and will review the situation internally. BagBudy services are carried out in accordance with our published terms and operational procedures to ensure consistent and reliable service.
Kind regards,
BagBudy Support Team
Bagbudy is a really excellent service
Bagbudy is a really excellent service - it was very efficient, reliable and very happy to be flexibility around changing travel arrangements. The service I received from Rana was amazing, who was very friendly and patient during the pick up and drop off, as well as whilst changing plans. I’d definitely recommend this.
13 février 2026
Avis spontané
Réponse de BagBudy
Dear Matt,
Thank you for your wonderful review and for taking the time to share your experience. We’re delighted to hear that you found the service efficient and reliable, and that our team was able to accommodate the changes to your travel arrangements smoothly.
We’re especially pleased to hear your kind words about Rana - we will be sure to pass along your feedback. Providing friendly, flexible service during both pick-up and drop-off is something we take great pride in.
Thank you again for your recommendation, and we look forward to assisting you with your future travels.
Kind regards,
BagBudy Support Team
Really easy and stress-free experience
Really easy and stress-free experience. The team were super friendly and communication was great from start to finish. My luggage was collected on time and waiting for me at Heathrow later that day. Made travelling so much nicer without dragging bags around. Would definitely use BagBudy again.
2 février 2026
Avis spontané
Réponse de BagBudy
Dear Sophie,
Thank you for your kind review. We’re delighted to hear that you had such a smooth and stress-free experience with BagBudy.
Our team takes great pride in ensuring clear communication and reliable service from collection through to your arrival at Heathrow, so it’s fantastic to know this made your journey easier without the need to carry your luggage around.
We truly appreciate your kind words and look forward to assisting you again on your future travels.
Kind regards,
BagBudy Support Team
Brilliant service
Brilliant service, amazing value for money, lovely staff. No brainer if travelling with a baby/kids!
1 février 2026
Avis spontané
Réponse de BagBudy
Dear Anna,
Thank you for your wonderful review. We’re delighted to hear that you found the service great value and that our team made the experience enjoyable.
Travelling with children can often mean extra luggage, so we’re especially pleased that BagBudy helped make your journey that much easier.
We truly appreciate your kind words and hope to assist you again on your future travels.
Kind regards,
BagBudy Support Team
Bag Budy was very helpful and useful
Bag Budy was very helpful and useful instead of carrying my bag around London.
I had to wait longer than expected due to traffic and there was a slight confusion in my terminal drop off but was rectified very quickly.
Definitely recommend and price was very reasonable.
19 décembre 2025
Avis spontané
Réponse de BagBudy
Dear Megan,
Thank you for your review and for choosing BagBudy. We're pleased to hear that our service helped make your journey around London easier without the need to carry your luggage.
We appreciate your understanding and we're glad our team was able to resolve the situation quickly.
Thank you again for your recommendation - we look forward to assisting you with your travels in the future.
Kind regards,
BagBudy Support Team
Good & reliable service
Good & reliable service. I used it to transport 3 suitcases to LHR as we were travelling with a baby and would have required an XL taxi to get to the airport. For £62 - all the bags were picked on time and delivered at the assigned dropped off point.
12 décembre 2025
Avis spontané
Réponse de BagBudy
Dear Syed,
Thank you for taking the time to share your feedback. We’re pleased to hear that the service was reliable and that the collection and delivery of your suitcases went smoothly.
We’re glad BagBudy could help simplify your journey, especially when travelling with a baby, and offer a convenient alternative to arranging larger transport. We appreciate your trust and hope to assist you again in the future!
Kind regards,
BagBudy Support Team
Effortless transfer and so glad we had bag budy!
It’s our first time to London and so glad we have engaged bag budy service to transfer our luggages. We had to checkout at 11am and our flight is at 7pm. Can’t image pulling our luggages during the window period. Glad we have bag budy and we could shop and travel to the airport effortlessly.
14 décembre 2025
Avis spontané
Réponse de BagBudy
Dear Jerlynn,
Thank you for sharing your experience and for choosing BagBudy on your first visit to London. We’re so pleased to hear that the service helped you enjoy your day without the burden of luggage, especially with the gap between checkout and your flight.
It’s great to know you were able to explore, shop, and travel to the airport effortlessly - exactly the experience we aim to provide! We truly appreciate your kind words and hope to support your travels again in the future.
Kind regards,
BagBudy Support Team
VIP Class Service
Very communicative, secure and timely. Made check in so smooth and hassle free! Definitely a must for solo travelers
11 décembre 2025
Avis spontané
Réponse de BagBudy
Dear Nzirv,
Thank you for your kind words and for taking the time to leave a review. We’re delighted to hear that you found the service communicative, secure, and timely, and that it helped make your journey smoother and hassle-free.
It’s great to know the service added value to your travel experience. We truly appreciate your support and look forward to assisting you again.
Kind regards,
BagBudy Support Team
V good service picked up on time no…
V good service picked up on time no problems. Delivered to me early but that was ok.
10 décembre 2025
Avis spontané
Réponse de BagBudy
Dear Mick,
Thank you for sharing your feedback. We’re pleased to hear that the collection and delivery went smoothly and that everything was handled without any issues.
We appreciate you choosing BagBudy and hope to support your travels again in the future.
Kind regards,
BagBudy Support Team
Fantastic service
From start to finish this was an excellent service and i really feel they went the extra mile for me.
Communication was swift and faultless even on a Sunday afternoon. Bags were collected on time and then i was met at the airport by my check in desk by two very smartly dressed gentlemen which was so helpful and this service was worth every penny.
Thank you. I will definitely be using you again and recommending.
17 novembre 2025
Avis spontané
Réponse de BagBudy
Dear Katy,
Thank you for your review!
Whatever day of the week it is, our team is committed to delivering seamless and secure luggage transfers, ensuring your journey to Heathrow is hassle-free from start to finish.
We’re glad to hear our Check-In Assistance at the airport was helpful, and that our team’s professionalism made a strong impression.
Thank you for your kind words and for recommending us. We look forward to supporting you again on your next journey!
Kind regards,
BagBudy Support Team
I booked BagBudy at the eleventh hour
I booked BagBudy at the eleventh hour, 24 hours before my flight from London Heathrow to Delhi. The reason I booked it is because I had a foot injury and I didn’t want to lug my suitcases to the airport. I am very impressed with the service. Everything ran seamlessly, I got constant updates about ETA. I had booked the check-in service as well. So not only were my bags delivered on time, I was also checked in a speedy manner. I highly recommend this service, and will be using in the future so I can get the time back and commute to airports stress-free.
16 novembre 2025
Avis spontané
Réponse de BagBudy
Dear Saloni,
Thank you for your kind review!
We’re really glad we could support you during your journey given the circumstances. It’s wonderful to hear that everything ran seamlessly and that our Check-In Assistance helped make your Heathrow experience much smoother.
We’re delighted that the experience gave you time back and a stress-free trip to the airport. Thank you for the recommendation - we look forward to assisting you again whenever you need us!
Kind regards,
BagBudy Support Team
BagBuddy provided an outstanding…
BagBuddy provided an outstanding service today. They collected my bags from LHR and delivered them safely to my home without any hassle. The team was extremely professional throughout — they even called ahead to let me know they were waiting at arrivals, which I really appreciated.
I was greeted with genuine courtesy and professionalism from start to finish. My bags arrived promptly and in perfect condition.
Highly recommended for anyone looking for a reliable and efficient luggage delivery service. I’ll definitely be using BagBuddy again!
16 novembre 2025
Avis spontané
Réponse de BagBudy
Dear Amit,
Thank you for your kind review!
We're absolutely delighted to hear that your experience with BagBudy was smooth and stress-free from the moment we collected your bags at Heathrow. Our team will be pleased to know their professionalism and courtesy made a difference.
It’s great to hear your luggage arrived promptly and in perfect condition. We truly appreciate your recommendation and look forward to supporting you again on your next journey!
Kind regards,
BagBudy Support Team
A good luggage service experience from…
A good luggage service experience from on-time collection and delivery of luggage to next day to polite baggage handler who stays in touch and an excellent customer service team for whom no question was too much.
30 octobre 2025
Avis spontané
Réponse de BagBudy
Dear Debra,
Thank you for your review!
We’re thrilled to hear that your experience with BagBudy was smooth from start to finish. Our team prides itself on punctual transfers, clear communication, and being available for any questions so it means a lot to know this came through.
We’re grateful for your kind words and look forward to assisting you again on your next journey!
Kind regards,
BagBudy Support Team
The service was reliable
The service was reliable, punctual, and allowed a hassle-free travel from university campus to Heathrow Airport. Communication was clear, staff were friendly, and my bags arrived safely at the airport on time, highly recommend others to use.
26 octobre 2025
Avis spontané
Réponse de BagBudy
Dear Jessey,
Thank you for your review!
We’re really glad to hear the service helped make your journey from campus to Heathrow completely hassle-free. Our team will be delighted to hear your kind words about their punctuality and communication.
We appreciate your recommendation and we hope to support you again on your next trip!
Kind regards,
BagBudy Support Team
Reliable service!
Driver picked my bags up, sealed them and dropped them off at the correct times. Customer service was great, very friendly. Saves all the hassles taking them to Heathrow. Highly recommend!
12 août 2025
Avis spontané
Réponse de BagBudy
Dear Jas,
Thank you for your review!
We appreciate your kind words and are delighted to hear about your hassle-free experience with using our service. We look forward to taking care of your bags again!
Kind regards,
BagBudy Support Team
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