Bagsahead Avis 

219
•
TrustScore 4 sur 5

4,2

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Lisez les avis des autres

Noté 1 sur 5 étoiles

I was interested to discover from my tour operator about the service Bagsahead offer. As my wife and I are of advanced years we thought it would be a service that would avoid the need for us to h... Voir plus

Noté 5 sur 5 étoiles

Bags were collected without fuss from London on Monday morning and arrived in southern Spain a day early on Thursday. Cheaper than paying for luggage with a budget carrier, more weight allowance, and... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I cannot imagine how they could improve their service. It was perfect and incredibly fast, taking less than 24hrs to get two massive (30kg) bags from London to Yorkshire. I will absolutely use Bagsahe... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Collected when the they said. The package (skis) arrived at our destination with time to spare and the skis were back with us 4 days after leaving our place of holiday. Continuous updates as to the pa... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Vacances & voyages

Informations provenant de diverses sources externes

Bagsahead is designed to take the stress, so you travel light. We offer a fully bookable online door to door luggage delivery service all over the world. So why not head to the airport with your hand luggage only, take more time to enjoy your travels, ...


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4,2

Bien

TrustScore 4 sur 5

219 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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4,2

Tous les avis

(219)

0 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Great service throughout

Great service throughout. Easy to contact and very polite staff. Suitcase was delivered quickly.

15 juin 2018
Avis spontané
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Réponse de Bagsahead

Thank you Amy, hope to hear from you again in the future!

Noté 5 sur 5 étoiles

Fantastic service

Fantastic service! Efficient, fast and very personal service, very recommendable. I will use again without a doubt

13 juin 2018
Avis spontané
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Réponse de Bagsahead

Thank you Chloe, really appreciate you taking the time to send this in!

Noté 5 sur 5 étoiles

Wonderful

Prompt, efficient service and superfast delivery

Wonderful

13 juin 2018
Avis spontané
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Réponse de Bagsahead

Thank you very much for this, delighted you were happy with the service!

Noté 5 sur 5 étoiles

Wonderful service

Wonderful service, very efficient, communication was excellent and overall really good value. Would recommend highly!

12 juin 2018
Avis spontané
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Réponse de Bagsahead

Thank you very much for this, we look forward to working with you again in the future

Noté 5 sur 5 étoiles

Great service, will use again

First time of using a courier company and wasn't entirely comfortable with it initially, however, Chris alleviated my anxieties and the service was wonderfully smooth. Will use Bagsahead again.

6 avril 2018
Avis spontané
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Réponse de Bagsahead

Thank you very much for this. Really pleased you gave us the chance and were happy with everything.

Noté 5 sur 5 étoiles

A great service

A great service, kept up to date daily. Fully recommended. Personal touch from Dubai to Helensburgh, Scotland.

27 mars 2018
Avis spontané
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Réponse de Bagsahead

Thank you very much Jeff. Really pleased you were happy with the service. Hope to speak again on future travels!

Noté 5 sur 5 étoiles

I used bags ahead to transport my skis…

I used bags ahead to transport my skis to Austria when the airline said they were full to capacity. The service was very efficient , informative and cost affective . As it turned out the price was very similar to transport the skis as the airline but without the hassle. Door to door service and no trudging with skis through the airport and waiting and wondering where they will be offloaded in the airport. I will almost certainly use them again. Top notch customer service too.

17 mars 2018
Avis spontané
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Réponse de Bagsahead

Thank you so much for taking the time to post this. Delighted you were pleased with the service. We look forward to hearing from you again in the future.

Noté 5 sur 5 étoiles

Just like to say what an amazing…

Just like to say what an amazing service we received from Chris and the team at Bagsahead. We used them to send our coffin snowboard bag to Austria as we'd previously had a bad experience with an airline delaying our snowboard bag, almost ruining our holiday! The bags were waiting for us when we arrived so we didn't even have to lug them to airport. Great service, would recommend this to anyone going skiing!

15 mars 2018
Avis spontané
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Réponse de Bagsahead

That's great, thanks Anna. Really pleased it worked well for you!

Noté 5 sur 5 étoiles

Nerves Unwarranted........

I was dubious about using the service for our holiday, but friends gave it a go and were pleased so we did as well. Great service, had lots of updates, but main thing was a real treat not having to carry our stuff with us. Will deffo use again for our summer holiday to Spain, far less stressful than previous holidays which pleased the husband :-)

18 janvier 2018
Avis spontané
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Réponse de Bagsahead

That's great to hear, thank you Jennie. Really pleased it all went to plan for you. Hopefully hear from you again in the future!

Noté 5 sur 5 étoiles

Excellent service!

Bagsahead were very professional from beginning to end. I used them on several occasions and the result was always the same - prompt efficient service. I will use them again and recommend same to anyone else needing this service.

27 décembre 2017
Avis spontané
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Réponse de Bagsahead

Thank you so much for this Farida, it’s really appreciated and we look forward to working with you again soon!

Noté 5 sur 5 étoiles

Brilliant concept

Brilliant concept
I was dubious at first but went ahead and sent a huge bag off to Australia with clothing inside
The bag reached Australia within 4 days and was at their customers for 6 days I was called from DHL Australia to ask what was in the bag Once I explained it was clothing. The bag reached its final destination within 24 hours I’m happy with everything
Chris from Bags Ahead tracked the bag as well and gave me daily updates

20 décembre 2017
Avis spontané
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Réponse de Bagsahead

Thank you very much for the feedback, really appreciated. Customs & Excise in Australia are very thorough...fair but thorough. Thank you for your patience whilst they did their research. Pleased your items are where you want them in time for your visit.

Noté 5 sur 5 étoiles

Great 'Pro-active' service

Great service, proactive - I felt that they were in control of everything.
Carl Hobbis, Training Manager (BIFA)

11 décembre 2017
Avis spontané
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Réponse de Bagsahead

Thank you very much for this, keep the work coming!

Noté 4 sur 5 étoiles

Great experience UK to Canada move

Chris was very helpful moving some family estate items from the UK to the far side of Canada. Very smooth process on the UK side, but became a bit more complicated in Canada. Although there were a few issues with the “local” agents here, Chris was always available to help and provide guidance and support. Would definitely recommend BagsAhead to others.

4 décembre 2017
Avis spontané
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Réponse de Bagsahead

Thank you very much for taking the time to send us a review, it's really appreciated. Your points re the arrival element are well noted and taken on board. The local process and clearance in Canada is a little trickier than some places and your patience throughout was very much appreciated. Look forward to hearing from you again in the future and in the meantime we'll keep working on our processes in Canada!

Noté 5 sur 5 étoiles

I used bagsahead recently to import a suitcase

I used bagsahead recently to import a case from the Phillipines, very reasonable price and great service. Thanks guy's.

27 novembre 2017
Avis spontané
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Réponse de Bagsahead

You’re very welcome, thank you very much for using the service.

Noté 5 sur 5 étoiles

Excellent stress free service - cant recommend enough!

The Bagsahead team were fantastic! They answered my initial questions on live chat immediately and processed my very last minute booking quickly and efficiently.
I was kept informed on the status of my bag throughout its journey, they liaised with my hotel to advise of its arrival and then confirmed delivery, it even arrived early!
On checking in it was already in our room.
I will be using this service every time I travel with my children as it made it much more manageable.
If you need to send anything in advance, this is the company to use.

10 octobre 2017
Avis spontané
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Réponse de Bagsahead

We hope you had a great holiday and pleased the service helped to make travelling a little easier for you and your family, we look forward to working with you again next time, thank you Joanne for the amazing review and recommendation.

Noté 5 sur 5 étoiles

Worry-Free Outstanding Customer Service

We had booked a 3-day tour leaving from Glasgow. Since our tour was dropping us at Edinburgh on the third evening, we weren't sure where to put our luggage. It seemed the only option was to check out of the hotel before the tour began at 7 am, rent a luggage locker, return to Glasgow after the tour, pick up the luggage and then take the train to Edinburgh. I wasn't even sure that the left luggage facility was open that early in the morning-it was too much to accomplish before 7 am AND still make the tour. I was referred to Chris Boddington of Bagsahead by the tour operator.Chris told me not to worry, they would handle everything and he did exactly that! Chris told me that our luggage would not go to a holding facility but they would deliver it straight to the guesthouse and since I was concerned that the guesthouse would not have the room to store luggage for 2 days, Chris personally called the owner and coordinated everything so I didn't have to worry. Bagsahead also sent us explanatory emails every step of the way. It was a very stress-free transaction and I would definitely recommend them again. Excellent customer service!

30 août 2017
Avis spontané
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Réponse de Bagsahead

Thank you for the 5 star review Pam, we hope you had a great time and the tour went well, Thank you for the recommendation It has been lovely working with you and please do not hesitate and let us know if we can help next time on your travels.

Noté 5 sur 5 étoiles

Don't hesitate. This company is the best!!

I spent hours trying to find a company to ship my luggage that wasn't going to break the bank. Moving back to the US from the UK wasn't going to be cheap so I needed to budget wisely. Bagsahead was the last company I found after doing some digging and I read the independent reviews first. Once I felt confident enough I booked my 4 suitcases to be shipped from Minehead, UK to Chicago, IL. The price was cheaper than every other company I looked at. The next morning after booking I received a call from Chris who walked me through the whole process. When I was confused at 7pm about the paperwork for customs, I emailed Chris and he called me immediately and went over each line one by one. FedEx came the next day to pick up my bags and Chris emailed me regularly to keep me updated on my bags whereabouts. This company was so great, so friendly and so professional and my bags arrived in good shape and on time. I highly recommend using their services. 10/10

19 juillet 2017
Avis spontané
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Réponse de Bagsahead

Thank you so much for this Maureen, it was lovely working with you and I'm glad you were pleased with everything. Hope to hear you're back in the U.K. again one day!

Noté 5 sur 5 étoiles

Fantastic service and prompt business

Fantastic service and prompt business, very clever , and worthwhile to use and ease my travel plans

5 juillet 2017
Avis spontané
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Réponse de Bagsahead

Thank you for taking the time to review us and great to hear you were pleased with the service,

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