Ordered a birthday cake and arranged a delivery date. Shortly afterwards I realised I had got my dates mixed up. Spoke to someone called Joy at the company via email. Arrangements were changed with th... Voir plus
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Lisez les avis des autres
I've used them many times and always had great customer service and delicious cakes. On tailored cakes they're great too; from the simplest adding a specific name and/ or photo, to a completely bespok... Voir plus
L'entreprise a répondu
Ordered a letterbox cake for my mother-in-law's 90th birthday. The cake we received is rather disappointing and really doesn't look anything special. The icing isn't finished properly around the edge... Voir plus
L'entreprise a répondu
Very comprehensive product range with easy ordering - always a good start! I had ordered a large cake for my grandsons’ joint baptism and was absolutely delighted with the appearance and taste of thi... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
bakerdays is situated in the heart of Nottingham. We safely deliver great celebration and gift cakes all over the UK, next day! The folks at bakerdays are not just great bakers and innovators. We have developed a truly versatile colour and decorating process to create beautiful cakes that actually taste just as if you made them yourself. Our passion for cakes (mainly eating them) is only exceeded by a knack of creating the perfect cake design for every occasion. We're the cake decorating company from Nottingham! We're like a bakery cake shop, but completely online!
Coordonnées de contact
12 Southglade Food Park , NG5 9RG, Nottingham, Royaume-Uni
- 03335772559
- support@bakerdays.com
- www.bakerdays.com
3,9
Bien
2 k avis
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Very disappointing cake super tiny, dry and poor quality
The cake arrived damaged and squashed. It was unbelievably small for the price, dry, tasteless, and of very poor quality. I felt completely disappointed and that I wasted my money. This was one of the worst cakes I’ve ever ordered online. I would definitely not order from Bakerdays again. It ruined my daughter’s birthday.
3 juillet 2026
Avis spontané
Réponse de bakerdays
Thank you for taking the time to share your feedback.
We're so sorry to hear how disappointed you were with your order, especially as it was for your daughter's birthday. We understand how upsetting it must have been for the cake to arrive damaged and not meet your expectations.
This certainly isn't the standard we aim to provide, and we'd really appreciate the opportunity to look into what happened and review your experience with you. If you haven't already been in touch with our team, please contact us at sales@bakerdays.com with your order details so we can investigate and do our best to put things right.
We're genuinely sorry that we let you down on this occasion and hope you'll give us the chance to make amends.
Réponse de bakerdays
Thank you for your great review!
We're so pleased to hear you found the whole experience convenient and that you enjoyed both the quality of the product and, most importantly, the taste.
We really appreciate you taking the time to share your feedback and hope we can help make your next celebration just as enjoyable!
Great experience
Could not fault the service. Cake was as I ordered for my partners special birthday. Delivered on day requested and secure packaging. Cake really yummy and would highly recommend
3 juillet 2026
Avis spontané
Réponse de bakerdays
Thank you so much for your lovely review!
We're thrilled to hear everything went just as you'd hoped for your partner's special birthday. From arriving on the day you requested to being securely packaged and, of course, tasting delicious, it's wonderful to know we could play a small part in the celebration.
Thank you for your recommendation, and we hope to help make many more special occasions memorable in the future.
Poor cake wrong colour.
Stop asking me to rate this company. If I could give zero stars I would. They keep saying they haven't heard from me when I've emailed them 5 times. Maybe check tour spam folder as I have proof I've emailed you. Going through visa dispute for a refund. Cake turned up green instead of white, sunken in the middle and icing border all over the place.awful cake.
No you email me back you know who you sent a green cake too as you responded the first time to my email then ignored the rest. Even sent me an email saying you haven't heard from me when you blatantly have. So respond properly to my previous 5 emails.
13 juillet 2026
Avis spontané
Réponse de bakerdays
Thank you for taking the time to leave your feedback.
We're genuinely sorry to hear that you were disappointed with your cake. This is certainly not the experience we want any of our customers to have.
We always do our very best to respond to every email and phone call we receive, so we're concerned to hear you've sent multiple emails without receiving a reply. We'd really appreciate the opportunity to investigate what happened and review everything with you.
Please could you contact us again at sales@bakerdays.com with your order number? We'll personally look into your previous correspondence and do everything we can to resolve this for you.
We'd really like the chance to make things right.
The company failed to deliver the cake…
The company failed to deliver the cake to us, apparently the courier had lost it so we had to collect ourselves. The overall product didn’t look great. Good communication though from the customer service team.
24 juin 2026
Avis spontané
Réponse de bakerdays
Thank you for taking the time to share your feedback.
We're truly sorry that your cake wasn't delivered as planned. While we were in contact with the courier to understand what had happened, your colleagues kindly let us know they were able to collect the cake instead. To make sure you still received the freshest possible product, we baked a brand new cake ready for collection.
It's incredibly disappointing for us too when a courier fails to deliver a parcel that we've baked, packed and dispatched on time. We work hard to ensure every order leaves us in perfect condition, so we're very sorry the overall service let you down on this occasion.
We're also still waiting to hear back from you following our last email. If there's anything we can do to turn your experience into a 5-star one, please get in touch with us at sales@bakerdays.com. We'd really appreciate the opportunity to make things right.
Réponse de bakerdays
Thank you so much for your kind review!
We're so pleased to hear you loved your cake and that it tasted just as good as it looked. Knowing you enjoyed it means a lot to everyone here at bakerdays.
Thank you for choosing us, and we hope to bake for you again for your next celebration!
Father's Day Brownie cakes…delish!
Ordered Father's Day Brownie cakes -delivered in advance, nice and fresh and delicious 😋
16 juin 2026
Avis spontané
Réponse de bakerdays
Thank you so much for your lovely review!
We're delighted to hear you enjoyed your Father's Day Brownie Cakes. Knowing they arrived nice and fresh, ready ahead of the celebration, and most importantly that they were delicious, is exactly what we love to hear!
Thank you for choosing bakerdays to be part of your Father's Day celebrations. We hope to bake something special for you again soon!
So easy to order
So easy to order. Excellent service from order to delivery. Cake exactly as shown. Extremely well packed. Would highly re recommend.
29 juillet 2026
Avis spontané
Réponse de bakerdays
Thank you so much for taking the time to leave such a lovely review!
We're so pleased to hear everything went smoothly from ordering right through to delivery. It's great to know your cake arrived exactly as you expected and that it was safely packaged too.
Your recommendation genuinely means a lot to our whole team. We hope we can help you celebrate another special occasion again soon!
Amazing team, amazing cupcakes
Amazing customer service at every step of the way. I made a mistake with my order and the team were kind enough to help me correct my order nice and quickly. When it came to delivery day the cupcakes arrived very messy, one was completely out of the box and destroyed. The team swiftly supported and arranged a new batch to arrive for the next day in perfect time for my girlfriend’s birthday. Thank you so much for helping make her birthday wonderful. Amazing team, amazing service, and amazing cupcakes (they taste delicious, best I’ve had in a long time)
24 juillet 2026
Avis spontané
Réponse de bakerdays
Thank you so much for your wonderful review!
We're delighted to hear that we were able to help correct your order quickly and that the replacement cupcakes arrived in perfect time for your girlfriend's birthday. While we're very sorry the original delivery didn't arrive in the condition we'd expect, we're so pleased we could put things right for you.
It means a lot to hear your kind words about our team, and we're especially happy you enjoyed the cupcakes too! Thank you for choosing bakerdays, and we hope to help make many more celebrations special in the future. 🧁
I looking for a wedding cake for a friend.
I came across 'bakerdays' whilst looking for a wedding cake for my friend, who was now living in Romania, but was on her way home to get married tomorrow (25th July)... I found just the perfect cake and knew she would love it ...
I ordered it straight away on the Monday for it to be delivered to me on the wed,.. all sorted for the Saturday 👍..
There was a problem with the delivery ( of which was nothing to do with the company, but the fault of the delivery driver, I contacted "bakerdays" who couldn't have been more helpful, Mariella, was amazing, she sorted things out and another cake was delivered today, in plenty of time for the wedding tomorrow xxx she treated the whole incident with such care and concern and complete professional ism and I could not be happier....
So, if you are looking for a cake for somethng or someone special, then I truly and genuinely would suggest that you go to BAKERDAYS 1ST.... I promise you will not be disappointed 💯🎂🍰.....
24 juillet 2026
Avis spontané
Réponse de bakerdays
Thank you so much for your incredibly kind and heartfelt review!
It truly means the world to us to know that, despite the delivery issue, we were able to get everything resolved in time for your friend's special day. We're especially pleased to hear that she received the wedding cake she deserved for such an important occasion.
Thank you for your lovely words about Marielle and our team—they'll mean so much to everyone here. We also really appreciate your understanding that the original issue was outside of our control.
Thank you again for your recommendation and for putting your trust in bakerdays. We hope your friend had a beautiful wedding day, and we look forward to helping you celebrate many more special occasions in the future. 🎂
Great customer service from the team
Great customer service from the team. I needed a freshly made cake and they sent it out promptly and fulfilled their promise on time and quality. Happy customer.
23 juillet 2026
Avis spontané
Réponse de bakerdays
Thank you so much for your wonderful review!
We're delighted to hear that you were happy with both our customer service and your cake. It's great to know we were able to get a freshly made cake to you promptly and deliver on both quality and timing.
Thank you for choosing bakerdays. We really appreciate your support and hope to bake for you again soon! 🎂
Will Definitely Use Again
Lovely cake. Delicious too. And delivered on time. Will definitely use them again.
5 juin 2026
Avis spontané
Réponse de bakerdays
Thank you so much for your lovely review!
We're delighted to hear you enjoyed your cake and that it arrived on time. It's wonderful to know you found it delicious too!
Thank you for choosing bakerdays. We really appreciate your support and look forward to baking for you again soon! 🎂
THE CAKE WAS NOTHING LIKE THE IMAGE ON…
THE CAKE WAS NOTHING LIKE THE IMAGE ON THE WEBSITE. I CONTACTED SUPPORT NOT AT ALL HELPFUL. SOME EDIBLE PARTS WHERE MISSING I WAS TOLD THEY WOULD ARRIVE VIA AMAZON BUT NEVER DID.WOULD NEVER ORDER AGAIN...
10 juin 2026
Avis spontané
Réponse de bakerdays
Thank you for taking the time to leave your feedback.
We're very sorry to hear that your order didn't meet your expectations. We completely understand how disappointing it must have been when the cake wasn't as expected and the edible decorations didn't arrive.
We're also sorry that your experience with our support team left you feeling let down. Please contact us at sales@bakerdays.com with your order number. We'd really appreciate the opportunity to investigate what happened and work with you to put things right.
Once again, please accept our sincere apologies for your experience.
First time I've used Bakerdays
First time I've used Bakerdays, very impressed. Very well packaged. The design was exactly as described. The cake tasted amazing. Will use again, definitely recommend.
3 juillet 2026
Avis spontané
Réponse de bakerdays
Thank you so much for your wonderful review!
We're delighted to hear your first experience with bakerdays was such a positive one. It's great to know you were impressed with the packaging, loved the cake design, and enjoyed the taste.
Thank you for your recommendation—we really appreciate it and look forward to baking for you again soon! 🎂
A lovely cake
A lovely cake, beautifully wrapped and delivered on time.
Thank you!
10 juin 2026
Avis spontané
Réponse de bakerdays
Thank you so much for your lovely review!
We're delighted to hear your cake arrived beautifully presented, well wrapped, and on time. It's wonderful to know you were happy with your order.
Thank you for choosing bakerdays, and we hope to help you celebrate many more special occasions in the future! 🎂
The cake was awful meant for 80th…
The cake was awful meant for 80th birthday turned up with nothing saying 80th could have been for anything, I ordered a half &half sponge and chocolate so I assumed one half of the cake would be chocolate and the other plain sponge but actually it was chocolate then sponge layers with no cream and for £50 an absolute disgrace they didn’t even get the candle fountain right never again would I buy from this company
25 juin 2026
Avis spontané
Réponse de bakerdays
Thank you for taking the time to leave your feedback.
We're very sorry to hear that your order didn't meet your expectations.
Regarding the recipe, our website does state that our Half & Half cake is made with 2 layers of vanilla sponge, 1 layer of chocolate sponge, and chocolate buttercream between the layers, rather than one half being entirely vanilla and the other entirely chocolate.
We're also very sorry to hear your concerns about the buttercream and the candle fountain. If possible, could you please email us a photo of the cake when it was cut to sales@bakerdays.com? We'd like to review this with our Production Team so we can investigate properly and provide you with an appropriate resolution.
We look forward to hearing from you and apologise again for your disappointment.
We have used Bakerdays several times…
We have used Bakerdays several times now. The cakes are delicious, well presented and packaged well for transit. We were kept up to date with courier details, delivery time etc. Highly recommended.
12 juin 2026
Avis spontané
Réponse de bakerdays
Thank you so much for your wonderful review and for choosing bakerdays time and time again!
We're delighted to hear you've consistently enjoyed our cakes, and that you've been pleased with the presentation, packaging, and delivery updates. Knowing you'd highly recommend us means so much to the whole team.
Thank you for your continued support—we look forward to helping you celebrate many more special occasions!
Ordering was easy
Ordering was easy, delivery was on time. Cake decorations was perfect. Tast simple and delicious.
21 juillet 2026
Avis spontané
Réponse de bakerdays
Thank you so much for your lovely review!
We're delighted to hear that ordering was easy, your cake arrived on time, and the decorations were just as you hoped. It's also wonderful to know you enjoyed the taste!
Thank you for choosing bakerdays, and we hope to help you celebrate many more special occasions in the future. 🎂
The added dinasaur from the top of the…
The added dinasaur from the top of the cake was not delivered for the top of the cake ! I telephoned several times stating that and promised one would be delivered separately! Birthday came and went ! I telephoned again and was promised a refund on PayPal! Almost a month later still no money back ! Still waiting!!!
23 juillet 2026
Avis spontané
Réponse de bakerdays
Thank you for taking the time to leave your feedback.
We're so sorry to hear about your experience. We completely understand how disappointing it must have been to not receive the dinosaur topper, especially after being told it would be sent separately, and then to have to wait for your refund.
Please accept our sincere apologies for what happened. We will, of course, ensure that the refund for the missing topper is processed, and our team will be in touch as soon as this has been completed.
We're truly sorry for letting you down on this occasion, and we'd really love the opportunity to make things right for you.
Not customer friendly
To check orders and get emails set up if you make a mistake in order you can email to correct before order is sent out and make sure your phones are working and not on fax mode as a 5 min mistake cost £40 and was umable to use and had to get another cake for his birthday so wast of my time
2 juin 2026
Avis spontané
Réponse de bakerdays
Thank you for taking the time to leave your feedback.
We're very sorry to hear about your experience. Our phone lines are normally available during our opening hours, so we apologise if you were unable to get through at the time you tried to contact us.
We always do our best to help resolve issues whenever we can. Please could you email us your order number at sales@bakerdays.com? We'd really like the opportunity to review what happened and provide you with an appropriate resolution.
We look forward to hearing from you.
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