Balfe's Bikes - Chiswick Avis 

Problem sorted and the bike ran well after the work.
It was carried out on time and smoothly.

The team at Chiswick were friendly, knowledgeable and provided customer-focused advice rather than trying to sell me extras. A big thumbs up to Mike and Simon. Thank you both for being so accommodating to my many questions!

I stopped by Balfes Bikes in Chiswick again, because I was having trouble with my gears – they wouldn’t shift properly due to a corroded cable housing that was causing the cable to stick.

Fel took a look at it and fixed everything on the spot, which saved me a lot of time. Within a short while I was back on the road and the gears were working perfectly again.

Really appreciate the quick and professional service – thanks, Fel!

Had a very good experience buying my electric bike at Balfe's, Chiswick. It was 55% off in the Christmas/New Year sales so it was a real bargain! Simon, Herbert, Govind and Mike were extremely helpful and are very knowledgable about bikes. They helped me set up the Electra bike, put on the basket and advised on a diamond standard lock. Highly recommend Balfe's!

Visited the Chiswick store to collect an online item and the staff were so friendly and welcoming even-though they were busy with morning deliveries.

A lovely section of beautiful bicycles in store and one was particularly tempting, fortunately for me, resistance was not futile and I managed to leave the albeit looking back and I might be back to test ride and fit?

Very knowledgeable, efficient and friendly

Great service and friendly , helpful team. We are delighted with our bikes and highly recommend Balfes in Chiswick.

Staff very helpful. Please, please fix the door though - if you’re wheeling the bike in a heavy door like that is very unhelpful.

Brilliant shop with knowledgeable, experienced and very helpful staff. Ben in the workshop is the best mechanic I've come across! Many thanks guys.

Great service and very friendly team - a very positive experience and a great bike shop

The staff is lovely and clearly passionate about what they do, but their process is terrible and that comes to the expense of our time and wallet.

I ordered a bike and went for a model that I was told was easy and efficient to install a mudguard and a rack on afterwards. If I knew what was coming, I would have gone for another bike with mudguard and rack already installed.

I showed up in the store on the agreed collection day, thinking that I'd spend less an hour there. I spent 3 hours with an unfortunate series of events.

Turns out the bike was there but the order hadn't been placed correctly with Cycle2Work. A good half hour spent with back and forth between staff to finally sort that.

Then I was directed to a model of mudguard and a rack to be installed. Both Trek, while my bike is Specialized, but I was told it was ok. I specifically asked for the rack to be compatible with my existing Ortielb bags (I provided the model).

It took them ages to install the rack and the mudguard because it was a busy day and because the accessories were not fit for my bike. When I was finally given the bike, the mudguard on the front wheel was missing, they just had forgotten about it.

When I arrived home and tried to install my Ortlieb bags on the rack, but they were not fitting. I got in touch with the staff and was told to purchase inserts on the Ortlieb website. At this stage, I was so disheartened, I spent a fair amount of money on a very good bike and I was expecting a service at the level of my investment.

The staff was lovely at all time. All this seems to be the result of a lack of training and bad process.

I'm not a big fan of the "figure of 8" bar wrapping technique they use. They didn't include all the blanking plates etc but when I queried it they ordered me one and posted it out. Their aftersales support mechanic at Chiswick branch was excellent too for a SRAM warranty claim.

Earlier this week I went into Balfe's needing an urgent repair to one of my pedals. I hadn't been there before and had no appointment but couldn't have asked for better service - friendly, immediate and an expert job done on the spot. I'd certainly recommend them to others. John Snowdon, Chiswick resident

I ordered the bike online , it was ready at the agreed time , I went to collect it and the staff and handover were superb.
Very friendly and informative , couldn’t have done any more.
Excellent!

Collected my bike at my local shop in Chiswick. Great welcome to shop, keen to help & very professional. Bike had just been checked in workshop - can't wait for my first ride tomorrow morning. Great service, great price. My third bike from this shop and will be back again. Interacted with two staff both very customer & service orientated. Thank you.

Employees there are very kind and are very knowleageable.
Great Place to buy Bikes highly recommend.

Professional. Listening, knowledgeable, smart, efficient, professional.

The staff of the shop is very nice and give me a best service.

Really responsive, friendly; great follow up comms. Lovey guys.

Brilliant service!
Big thanks to Herbert who was extremely helpful and knowledgable without being pushy. We were able to look at the bikes at leisure without being pushed into a sale. Ended up buying the perfect bike for my son - all the staff were extremely helpful and polite would def shop there again.