Item delivered earlier than i expected which is great! All intact and described. Very well packed and delivered with care by the courier. Higly recommended cycling store. Was worried as there is not m... Voir plus
Établissement
Changer d'établissementCamino Park, James Watt Way, RH10 9TZ Crawley, Sussex, GB
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Lisez les avis des autres
My road bike was delivered with severed brake cables, even with the delivery checklist having indicated that they had been verified as working. I discovered that they were faulty on a test ride as I w... Voir plus
Fantastic price but, above all else - fantastic service. Ordered three bikes online for myself, my wife and our daughter. Initially discovered Balfe's purely as the price couldn't be beaten.... Voir plus
Good fast reliable service. One thing that I didn't realise was the bike didn't come with tan wall tyres as photo showed I did like them tyres with Asphalt Green frame but hey.
À propos de l'entreprise
- Magasin de vélos
- aussi dans
- Cyclisme sur route
- Magasin d'accessoires de vélo
- Magasin de réparation de vélos
- Magasin de vêtements de sport (activewear)
À propos de Balfe's Bikes - Gatwick Home Delivery
Écrit par l'entreprise
The Bike Sales and Servicing Specialists.
Founded in 2008, Balfe’s Bikes has 12 bike shops in London and the South East. We stock the world’s best bike brands including Trek, Specialized, Brompton, Whyte, Giant, BMC, Frog and more, plus all the acccessories you would expect.
We are proud to maintain high standards of service in our shops, our workshops and online. View our website for the latest product releases, deals and more to find everything you need to enjoy cycling.
About Balfe's Bikes
Écrit par l'entreprise
- Free Click & Collect
- To our 12 stores across London and the South East
- Free delivery
- Free delivery on all bikes over £500 - Free delivery non-bike orders over £30 (*excluding bulky or restricted items free delivery over £100)
- 0% finance
- Available to help spread the cost via Klarna. Terms & Conditions apply.
- Cycle to Work available
- Vouchers accepted to save 25-39%
- Online service booking
- For our professional workshops
- Balfe’s personal bike delivery
- No unpacking required. Bike built and ready to ride straight away, for local customers
Coordonnées de contact
Camino Park, James Watt Way, RH10 9TZ, Crawley, Sussex, Royaume-Uni
- 020 4506 3856
4,6
Excellent
8 k avis
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Good bike people
The right price, plenty of sizes stocked and good customer service - reassuring if Royal Mail let you down.
19 septembre 2026
Great communication and fast service
Great communication and fast service. I ordered a bike via Cycle to Work, was able to put a refundable deposit on the one I wanted to hold it until the paperwork and payments had gone through by my employer. Bike delivered within two working days of payment and deposit refunded. Would 100% use again
19 septembre 2026
Always good range of stock at good…
Always good range of stock at good prices. Delivery was fast and another reliable purchase.
18 septembre 2026
Great price and next day delivery
Great price and next day delivery, what’s not to like.
22 septembre 2026
Very good .when i order wrong parts…
Very good .when i order wrong parts whithout any problem.Due to good service I used this co. again.
22 septembre 2026
Super swift build and delivery of my…
Super swift build and delivery of my Giant Propel Advanced Pro 0 Di2 2025.
You can tell there’s been a real care when building the bike, from assembly grease in the right areas to the taping up and packaging of the bike. Kudos team 👍🏻
22 septembre 2026
Quick and easy using C2W
17 septembre 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Parts took over 3 weeks to arrive
17 septembre 2026
Réponse de Balfe's Bikes - Gatwick Home Delivery
Thank you for your feedback. We’re sorry to hear that your parts took over three weeks to arrive. We appreciate that this is a longer wait than expected, particularly when you are waiting for parts to get your bike back up and running.
Delivery times can vary depending on availability and the supplier involved, but we understand that this does not make the wait any less frustrating. We’re continuing to review how we manage parts orders and communication around them to help provide a smoother experience.
Thank you for bringing this to our attention.
New bike not impressed with set up
Picked up new Brompton, not cheap bike. One of the brakes is definitely not as well adjusted as the other. By the time I cycled home, gears start sleeping annoyingly. I understand new bike and cables may stretch etc, but even so ,I wasn’t impressed
21 septembre 2026
Réponse de Balfe's Bikes - Gatwick Home Delivery
Thank you for taking the time to share your feedback. We’re pleased that you chose Balfe’s for your new Brompton, although we’re sorry to hear that you were disappointed with the initial setup and experienced issues with the braking and gears shortly after collection.
While some adjustment can be required as a new bike settles in, we appreciate that you should feel confident in the bike from the outset, particularly when collecting a new bicycle. Your comments are helpful and will be shared with the relevant team as part of our ongoing review of our preparation and handover processes.
Thank you again for your feedback, and we hope you are now able to enjoy your Brompton as intended.
Straight forward website with a very…
Straight forward website with a very large array of bikes and all the accoutrements of cycling.
13 septembre 2026
Ordered 2 lights
Ordered 2 lights, front light was in stock and rear light on 8 days delivery. This timescale worked with a night ride i had signed up for. After placing the order, no update was provided by Balfe’s so i still expected to receive the lights before the planned night ride, but when delivery did not arrive i contacted Balfe’s and was then given a revised delayed delivery, that was more like 3 weeks. It would have been much better if they could have updated me when they knew there was a supply issue, rather than me having to contact them and wait a further 2 days for a non AI specific response. If i had known sooner i could have sourced lights elsewhere for the ride, but insufficient time meant i had to cancel the ride.
16 septembre 2026
Réponse de Balfe's Bikes - Gatwick Home Delivery
Thank you for taking the time to provide such detailed feedback. We’re sorry that the delay with the rear light, and particularly the lack of an earlier update, meant you were unable to make alternative arrangements in time for your planned ride.
We appreciate that the original estimated delivery timeframe was important to you, and we understand why being advised of a significantly longer delay only after you contacted us was frustrating. Where we become aware that an expected delivery timeframe is no longer achievable, we agree that providing an update as soon as reasonably possible is important.
We’re also sorry that you had to wait for a response after contacting us. Your comments have been noted and will be shared with the relevant team as we continue to improve how we manage supplier delays and customer communication.
Thank you again for bringing this to our attention.
Not great for online service
Not great for online service. Sent wrong shoes twice. Pictures were wrong on website. Had to pay twice to post them back for replacement and spend weeks of chasing to get replacement then a refund due to mistakes at their end.
16 septembre 2026
Réponse de Balfe's Bikes - Gatwick Home Delivery
Thank you for taking the time to share your experience. We’re sorry that the incorrect shoes were sent on two occasions and that the process of resolving this took considerably longer than it should have.
We appreciate how frustrating it would have been to have to return the shoes more than once and then spend time chasing for an update. Where an order issue occurs, we recognise the importance of resolving it promptly and keeping the customer informed throughout.
We’re also sorry that the product imagery did not accurately reflect the item you received. We’ll ensure this feedback is passed to the relevant team so that the listing and fulfilment process can be reviewed.
We understand why this experience fell short of the standard we aim to provide, and we appreciate you bringing it to our attention.
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