Item delivered earlier than i expected which is great! All intact and described. Very well packed and delivered with care by the courier. Higly recommended cycling store. Was worried as there is not m... Voir plus
Établissement
Changer d'établissementCamino Park, James Watt Way, RH10 9TZ Crawley, Sussex, GB
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Fantastic price but, above all else - fantastic service. Ordered three bikes online for myself, my wife and our daughter. Initially discovered Balfe's purely as the price couldn't be beaten.... Voir plus
First class service great noligable staff to talk to and get advice from they're my number one for all things cycle .Fast delivery great bike price's I cannot recommend them enough.
Good fast reliable service. One thing that I didn't realise was the bike didn't come with tan wall tyres as photo showed I did like them tyres with Asphalt Green frame but hey.
À propos de l'entreprise
- Magasin de vélos
- aussi dans
- Cyclisme sur route
- Magasin d'accessoires de vélo
- Magasin de réparation de vélos
- Magasin de vêtements de sport (activewear)
À propos de Balfe's Bikes - Gatwick Home Delivery
Écrit par l'entreprise
The Bike Sales and Servicing Specialists.
Founded in 2008, Balfe’s Bikes has 12 bike shops in London and the South East. We stock the world’s best bike brands including Trek, Specialized, Brompton, Whyte, Giant, BMC, Frog and more, plus all the acccessories you would expect.
We are proud to maintain high standards of service in our shops, our workshops and online. View our website for the latest product releases, deals and more to find everything you need to enjoy cycling.
About Balfe's Bikes
Écrit par l'entreprise
- Free Click & Collect
- To our 12 stores across London and the South East
- Free delivery
- Free delivery on all bikes over £500 - Free delivery non-bike orders over £30 (*excluding bulky or restricted items free delivery over £100)
- 0% finance
- Available to help spread the cost via Klarna. Terms & Conditions apply.
- Cycle to Work available
- Vouchers accepted to save 25-39%
- Online service booking
- For our professional workshops
- Balfe’s personal bike delivery
- No unpacking required. Bike built and ready to ride straight away, for local customers
Coordonnées de contact
Camino Park, James Watt Way, RH10 9TZ, Crawley, Sussex, Royaume-Uni
- 020 4506 3856
4,6
Excellent
8 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
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Comment cette entreprise utilise Trustpilot
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Really helpful customer service
Really helpful customer service. Sent replacement when Royal Mail messed up the delivery. Thank you!
25 septembre 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Missing item but no replies
When delivered, missing an item & unable to speak to anyone out my working hours, finally found the returns process but looks like I have to pay for their error. Multiple emails but no reply have had to complain through this review
25 septembre 2026
Réponse de Balfe's Bikes - Gatwick Home Delivery
We’re sorry an item was missing from your delivery and that getting this resolved has been frustrating.
Our records show we replied to each of your emails, so we’re concerned those responses may not have reached you. Please check your spam or junk folder.
You should not have to pay return postage to resolve an error with your order. Please reply to our latest email so we can clarify what is needed and help put this right.
Best wishes,
The Balfe’s Bikes Team
The website was very clear
The website was very clear. They publish a phone number which they answer promptly. The delivery was prompt and good quality. The bike was set up perfectly.
1 octobre 2026
Avis spontané
Great Customer Service
Easy to order.
Staff confirmed when the bike would arrive. Delivered on time.
Easy to put bike together as it had been pre-built.
All very efficient.
24 septembre 2026
Placed the order everything went well…
Placed the order everything went well bike goes well and delivered on time and very professional
25 septembre 2026
Their “ready to ride” set up service is…
Their “ready to ride” set up service is misleading. The premium service you pay for is for the main bike frame only and doesn’t include any optional extras you may purchase from them. Expect hours of assembly time if you want to pay for extras like the clubhouse on a tern bike
25 septembre 2026
Réponse de Balfe's Bikes - Gatwick Home Delivery
Thank you for your feedback. We’re sorry the service did not meet your expectations and that fitting the Clubhouse involved more time than you anticipated.
Our ready to ride service covers the assembly and preparation of the bike itself. Optional accessories, including the Tern Clubhouse, are supplied separately for customers to fit.
Details of our delivery services can be found here:
https://www.balfesbikes.co.uk/pages/delivery/
We appreciate your feedback about making this distinction clearer and hope you’re enjoying your new Tern.
Best wishes,
The Balfe’s Bikes Team
Item arrived damaged, but was replaced
Item arrived damaged, but was replaced immediately without charge. Great service.
7 septembre 2026
Very easy to order
Very easy to order. Very good prices. The items arrived very quickly.
Would recommend
25 septembre 2026
Do what they promise online
Delivered my new bike bought on line quickly and efficiently and fully assembled. Excellent service.
24 septembre 2026
Excellent Delivery service for a well…
Excellent Delivery service for a well priced product.
24 septembre 2026
Disappointing experience
I ordered a Tern e-bike online and had it delivered. It was collected by the courier 4 days after 'dispatch', on the day I was initially told it would be delivered.
When it arrived, there was no multitool in the box to turn the handlebars and the battery in the display was dead (I assume it drained in storage). After I replaced the battery, the display kept turning off while riding so I rang customer support. They told me to take it to take it to a local Tern dealer who should fix it under warranty, or they could arrange shipping back to one of their stores to take a look. Five minutes on Google told me it was a problem with the mount and I managed to sort it myself.
Overall, a disappointing experience and I question how thoroughly they are checking the bikes if they didn't notice the display needed a new battery.
19 septembre 2026
Réponse de Balfe's Bikes - Gatwick Home Delivery
We’re sorry for the delivery delay, the missing multitool and the display issues with your new Tern. We understand why these problems left you disappointed and concerned about the preparation of your bike.
When you contacted us, our team offered support through a local Tern dealer or a return to one of our stores for inspection. We’re glad you managed to resolve the display issue, but appreciate the time and effort this took.
Thank you for highlighting these concerns. Your feedback will help us review our preparation and packing checks. If you need any further support, please get in touch.
Best wishes,
The Balfe’s Bikes Team
I ordered pair of winter cycling boots
I ordered pair of winter cycling boots, delivery was very quick, unfortunately I needed to exchange the boots for different size and this process was also quick. The price of boots was very good with considerable discount. Very happy
19 septembre 2026
1st order my dmr pedal have a rust then…
1st order my dmr pedal have a rust then the second one have a rush to thats not acceptable for the 98ponds.
Scott scale 935 with dmr pedal is awsome but your product...
17 septembre 2026
Réponse de Balfe's Bikes - Gatwick Home Delivery
We’re sorry to hear that both sets of DMR pedals had signs of rust. We understand your disappointment, particularly given the price paid.
Please contact our customer service team with your order details and photos so we can look into this and help resolve it.
We’re pleased you’re enjoying the Scott Scale 935, and we want you to be equally happy with your pedals.
Best wishes,
The Balfe’s Bikes Team
Balfes kept me up-to-date with my…
Balfes kept me up-to-date with my order, good communication, accomodated and executed a change of delivery plan with the carrier.
Overall a good customer experience, although negative was the box was signicantly damaged with a split bottom. Bike appears to be OK.
23 septembre 2026
Good buying experience.
Sensible price, prompt despatch, prompt delivery. Product as described and reasonably easy (but a bit fiddly) to fit
16 septembre 2026
Good bike people
The right price, plenty of sizes stocked and good customer service - reassuring if Royal Mail let you down.
19 septembre 2026
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