Balfe's Bikes - Notting Hill Avis 

Put bike in for full service. Staff were extremely helpful. Bike has come back like new!

My wife gave me a £200 gift card for this bike shop as I love cycling.

I spent a little on some new inner tubes and then more recently went to get some ew tyres. The shop said the card was over a year old so it wast out of date.

I then called the head office and they said they would not honour the gift card any more and were goimng to keep my money.

Absolutely atrocious and dishonet beahviour, almost theft I am never shopping there again and would highly recommend against them.

Staff were helpful and easygoing, remaining professional at all time.
Very grateful for their speedy response to addressing the issue on the bike.

Speedy and efficient

I have had my bike serviced at Balfes at Waterloo for a number of years and they are always professional, helpful, courteous and knowledgeable.

This was the first time I used the Notting Hill branch and they were as good as the team at Waterloo. My bike is now as good as new and will last for another few years at least!

Always in contact with me, great service, good price. I really recommend!

Excellent service from friendly staff.

Team are great, so helpful!

Staff very helpful, installed the device immediately

Very helpful staff who not only love cycling, they enjoy helping to improve your experience of cycling. They go above and beyond in their service.

These guys know what they’re doing. They sold, I broke, they fixed it for £20 and I’m now a happy customer. Whatever issues I find I will take it to them because they reassure you they can fix it. Besides they’re authorised, have a high technical skill and use genuine parts. What’s not to like about that.

Cheers guys! And keep up the good work.

Reports that my father paid to have written by a creative artistic publicist (both masons)were ignored and I was given enough respect to be provided the best service that Evans can..

I am grateful 🙏🏼 ❤️ 🙏🏼
A+++

Warning: Deceptive billing attempts on a Shimano safety recall

I dropped my road bike off at the Balfe's Notting Hill, London, UK branch to have a defective Shimano crankset replaced under the official Shimano global safety recall program. I was quoted a 2-week turnaround, but it took a full month to get my bike back with zero updates from the Balfe's team.

When I finally arrived to pick up the bike, the billing incompetence and inflation attempts were staggering:

1. Attempted Warranty Overcharge: The front desk staff initially tried to charge me for the core crankset replacement work itself, labor that is fully covered and compensated by Shimano under the terms of the safety recall. I categorically refused to pay this.

2. Unauthorized Fees Added: While I explicitly agreed to buy a new chain part to go with the fresh crankset, I specifically said NO to any additional labor services (e.g., breaks, gear, etc). Despite this, the shop tried to sneak an unauthorized £75 "Gear Service" labor fee onto my bill, falsely claiming I had requested it.

3. Double-Charging for Baseline Work: Swapping a crankset inherently requires removing and rethreading the chain. Sizing a new chain out of the box takes a mechanic 60 seconds during that process. Trying to force a £75 fee onto a consumer just to snap a new chain onto a recall job is predatory!

While the on-duty manager eventually reduced the fee to a £35 "Gear Tuning" after a long argument at the desk, attempting to charge a customer for free Shimano recall labor and adding unapproved service fees is a completely unacceptable business practice.

Beware: Check your invoices closely here. Sharp billing practices, unrequested labor additions, and zero upfront transparency.

I took my bike in with a flat tyre earlier this month. The guys were knowledgeable and friendly, and the inner tube was replaced quickly. Unfortunately there was some glass in the tyre that they didn't spot first time round, so the tyre immediately went flat the next day. When I took the bike back, a mechanic triple checked the tyre, removed all of the glass and replaced the inner tube for free. They were apologetic and helpful and rectified the error. Would happily take my bike there again.

Helpfully skilled workers. Friendly customer service.

Very polite and efficient service carried out immediately. Thank you.

I took my bike in for a standard service as the cassette and brakes were feeling worn. The bike now feels like new once again! Happy with the bike and customer service from Balfe's, as I have in the past.

Great Service from knowledgable staff who go out of their way to look after you.