Ballymore Avis 742

Tonya is really responsible to all my stuffs

Tonya France from the completions team was excellent. She was attentive and always happy to help even with issues that weren’t strictly in her remit. It was a pleasure having her support us with our purchase.

I had a fantastic experience working with Tonya at Ballymore.
She was very helpful, pleasant and made the whole process easy and seamless.
She definitely went over and beyond. I will definitely recommend/refer her

Tonya provided prompt assistance whenever needed. Really grateful for it.

With Gratitude to Emily Donoghue

I have just finished the completion of an apartment built by Ballymore.The process was smooth and I am well informed. For that I have to thank Emily who represents Ballymore for her attentiveness. She has contacted me periodically keeping me informed. This initiative is very helpful for an overseas buyer. Emily is polite and get to the point. I appreciate very much her
effort and I wish her success on her work.

Victor Ip
4th of March 2024
From Hong Kong

As far as 'new home' purchases go we think we have had a largely positive experience. Upon exchange we were handed over to the completions team who were always there to provide build updates, organise events for new residents, site visits but more importantly coordinate all the tasks required prior to key handover. Emily was our assigned customer liaison representative and did an incredible job of keeping us informed and helping us through the last month as we prepared to complete and move-in. Always very approachable and available it was great to have her alongside the final stages of the process.

Eddie was excellent. He came over to replace the sink faucet and the plug. He was also so kind that he helped us to put on our faucet water.

Have recently just completed and moved in to our new apartment in Royal Wharf. We bought off plan, so the whole process did take over 2 years. Throughout this time, we were provided with regular updates every 3 months initially, and increased in frequency nearer notice / completion. The completions team were approachable, friendly and gave a personalised experience. Emily in particular was very responsive, and went out of her way to answer a lot of my questions and eased our anxiety as the notice period fell beyond the initial estimate. The team also organised a site visit prior to building being ready, and also socials for the new tenants to meet. There were a couple of things that could’ve been better, like the update on the service charge changes over the 2 year waiting period. The final handover period was as made as smooth as possible for us, an d the welcome gifts in our new apartment was a very nice touch. Overall, the experience was a very positive one and much appreciated.

Excellent customer service with friendly and helpful staff. The building quality is good, the layout and interior are of high quality.

The quality of the new built apartment is very high, I am very satisfied with their quality and services, especially the kitchen design, very lovely and useful with many storage space. The project team provided us very professional and efficiency services, such as some paint and scratches on the door and wall were reported, they would fix them by the following day. It’s unbelievable.
Furthermore, the Riverscape is the same developer of the Royal Wharf, where is the mature community and only a street next to our new home, it is benefiting us. Webcan enjoy all well developed facilities, such as local supermarkets, Chinese & Korea restaurants (great taste), pharmacies, GYM rooms and swimming as well as sauna facilities, public transports by DLR, bus and Uber boat, Sunday Farm Markets monthly, primary school there, sufficient green spaces, some facilities for exercise in the promenade…etc. It is a very convenient and security place for living. Very enjoyable!
Lastly, I would like to express great thankfulness to Tonya, the Liaison Officer who helped me so much and provided a clear guidance, keeping me with the updated progress as well as suggestions to me for my completion.

Overall very good experience. Tonya from completion team was very helpful in taking care of our requests

Just wow! How did that all become so easy? What an amazing service from the team! Especially Emily! Constantly responsive. If These guys were a lager….. you know what we mean!!0

Tonya and her team are very helpful and our apartment handover was very smooth.

Have had such a wonderful experience with Ben. He assisted me in helping my client succeed to an exchange in a timely fashion and was always very prompt in his replies. Thank you !!

Rebecca Smith was extremely helpful through out to purchase my apartment. Thank for your help.

Emily from customers liaison has been very helpful during the buying process keeping us up to date and answering our enquiries

I have recently moved into the highpoint village and got in touch with security personals for many services which i was new to use. I am glad i got all my queries brilliantly explained by Sandeep Gattu. He is very cooperative security at HPC and goto person to get your queries answered. I am very happy with the support received from him.

Eddie did a fantastic job. I had a maintenance issue which required two visits. On both occasions Eddie was friendly, attentive and explained everything clearly. Thank you Eddie!

eddie has been super helpful, he has helped me before and still the same customer service! 10/10

Recently moved into my new flat in riverscape. Everyone in all the departments have been extremely helpful which made the move in process really smooth. Special thanks to Rebecca Smith, Na Wen and Chloe.