Berkeley Group Holdings Plc Avis 599

Staff was pretty nice

Never had such a horrible experience. Do not trust them."

I bought a flat in their Riverside development two years ago and received the keys this May. I have so many complaints to share.

Compared to all other prices in the market, the flat was so overpriced that no bank was willing to give me a mortgage at the price I paid. My purchase was at £610K, and the cheapest valuation any lender would accept was £590K — many others valued it at £540K or £560K.

Over these two years, I went through a divorce, a war broke out in my home country, and I suffered through very severe mental health struggles. My employer also went through serious financial difficulties, which further impacted my own financial situation. I asked Berkeley to support me — either by offering a discount so I could secure a loan, or by offering me a smaller flat on the same terms. While they appeared supportive on the surface, in practice they were not. The best they offered was a one-bedroom flat that no one had wanted to buy in three years, and the conditions of that flat were not suitable for my situation. I explained everything to them, and the response I received was: "If you do not complete the purchase, you will lose your £90K deposit." A billion-pound company said this to me at a time when I was dealing with the trauma of war, divorce, immigration, financial hardship, and the loss of loved ones. I cried all night and just wanted some relief. I will never forget how zero sympathy Berkeley showed me.

I had to get money from my ex-wife and use the money that I put aside for furniture to collect around £50K just to complete a purchase that is not worth what I paid. And the trauma of everything that happened before I even moved in makes living here incredibly difficult. Every day I am reminded of how hard it was — and how easy it could have been if Berkeley had shown just a little more understanding. God knows how many years I will have to live here before I can sell without losing money.

A message to Berkeley officials: not everything is business. Not everything is money. Be a little more human. And if you do only think about money — a few thousand pounds is nothing to a billion-pound company like yours.

A message to anyone considering buying off-plan with them:
1- don't. Wait until the development is finished, then buy. And honestly the prices are so high that it doesn't make it worse.
2- Do not trust what is being shown to you at the time of purchase. They told me this development would have a shuttle bus. It does not. They told me the development would have work-from-home offices in communal areas. It is not. They told me if something serious happens we will have understanding, they did not have. Do not trust them.

I am extremely disappointed with the after-sales service from Berkeley Group. Before I completed my purchase, their sales team made specific promises regarding my car park space.
However, now that I am trying to resolve the parking issue, they are completely ignoring my emails. There are no proper replies, no solutions, and just total silence. Do not trust their official complaints procedure either—it is completely useless and just a waste of time.
Once they have your money, the customer care simply vanishes. Be very careful before buying from them!

Their Stanmore Place development is now a disaster. Shoddy construction with terrible timber cladding and paving. The car park is riddled with structural dampness.

Promised community space in the original planning permission was cynically amended to create more apartments.

Once all the apartments were sold their managing agent Rendall and Rittner was allowed to jack up service charges while doing the minimum and the development now looks awful. Rendall and Rittner were also allowed to take over the district heating and turned that into an expensive fiasco. Road safety is a complete shambles, the estate is a Home Zone in name only.

They simply don't care and now only contact us to collect their extortionate ground rent once a year.

Recently had the keys handover for my first apartment in Kidbrooke Village. Great service from viewing to completion, everyone in the sales team has been very helpful. They were professional and very responsive to my quiries. There were some issues found in the apartment but they got those sorted very quickly.

This builder is unethical and ridiculous. I bought a house in Hartland village and my transfer contract plan clearly states a part as our demise without any limitations. But they will ricdulously said it is not your demise and I cannot use that spot for come home improvements. They then use a terms that we need their approval over everything even if that it is unrelated to the demise reason. So basically you are only a rent tentnant under their unfair terms and their unprofessional staff that call a stag a horse. Dont buy from them and be cheated!

Recently purchased a new home with Berkeley and they were very attentive and thorough during the process. Yuki was particularly helpful in coordinating the completion of the property and key-handover despite my being in-and-out of the country. Any snags were also handled very promptly thanks to Dan on the customer service team.

Impressed by the quality of the building works. The customer service was also very good.

Impressive service first from the sales team and then on going support from other teams.
The sales individual helped and supported me in understanding the benefits of neighborhood and provided the close support regarding mortgage and lawyer set up.
Overall, I was always drawn to Berkeley Homes apartment design and my current apartment is very comfortable to live in with great appliances and internal layout.

I had a very disappointing experience with Berkeley Living at Foundry Yard.

I paid a £250 holding deposit after being clearly informed that only employer and landlord references would be required. However, during the referencing process, additional requirements were introduced which were never disclosed at the outset, including further income verification methods.

Despite fully cooperating and providing all requested documentation — including both paper and digital payslips — the process was unnecessarily prolonged for over three weeks.

Due to the lack of transparency and the constantly changing requirements, I was ultimately unable to proceed. What is most concerning is that the £250 holding deposit has not been returned, despite the situation arising from misleading information and poor handling on their side.

To make matters worse, my follow-up emails have been ignored, leaving me with no option but to escalate the matter further.

I would strongly advise others to proceed with caution and ensure all terms are clearly confirmed in writing before paying any holding deposit.

From placing a deposit to completion, it was just over a month. I was kept updated throughout the process, and every question I had was answered promptly and in full.

If you want to spend half a million on a cheap built property that is amongst a vast number of Vivid Social housing (offered to illegal immigrants) then good luck to you! Rubbish.

Amazing company and estate
Houses are beautiful designed and built.
Some normal new build issues such as raining entering through a window and a door not closing due to the cold. All problems fixed swiftly and professionally.
Even had an accident in my kitchen where I needed a new cupboard door after 6months of living there, and they happily replaced it free of charge.
10/10 recommend

Berkley application for building on the Gas holders site Motspur Park was rejected last night by Kingston council , a proposal for high rise blocks completely inappropriate to the location . Berkeley showed a complete arrogance and disrespect for the community and local residents

We would like to thank St George for their excellent service and teamwork throughout our home-buying journey. Communication was always polite, friendly, patient, and very helpful, especially with great follow-up support even after we received the keys.
The house is beautifully finished, just like the showroom, and the estate’s landscaped areas, grand lobby, and spacious hallways create a comfortable and relaxing environment.
St George is truly a reliable housing developer, and we are very happy with our choice.

Well built property.
Excellent customer service including at the concierge desk.
Very good maintenance of the building.

Excellent customer service and support throughout the process.

Another outstanding customer service throughout the recent purchase with Eden Grove Berkeley Home. Smooth and immediate response and communication at every stage. Even after compketion👍.

What a great experience - thank you!!

Working with The Berkley Group whilst purchasing my 1 bed apartment at the Horlicks Factory was an exceptional experience from start to finish, and much of that is thanks to the incredible people I had the privilege of working alongside—Izzy, Ellie, Saied, and Cameron.

From day one, the team fostered an environment that felt both highly professional and genuinely supportive and welcoming.

Each person brought something unique to the table: Izzy’s infectious spirt and clarity, Ellie’s thoughtfulness and attention to detail, Saied’s insight and problem-solving mindset, and Cameron’s collaborative spirit and excellent bow making stills😊. Together, they created a dynamic that made information clear rather than overwhelming.

What truly set this experience apart was how valued and heard I felt. The Berkley Group proactively practiced open and honest communication. My Ideas were welcomed and there was a real sense of mutual respect that made the process both meaningful and enjoyable for my daughter and I.

I walked away not only feeling valued but also with a deep appreciation for the culture and people who represent The Berkley Group and with their efforts make it what it is today.

Collaborating with this team was inspiring, motivating, and honestly a pleasure. I would wholeheartedly recommend The Berkley Group to anyone looking to purchase a property at the Horlicks Factory, Slough.