Cala Homes Avis 4 186

From our first visit to the site both Ellis and Gillian were lovely and welcoming but not over the top in terms of sales. We felt welcomed and not rushed from the offset and we can't thank them both enough for their help in buying our new home!
Small check ins every so often were a welcome reassurance all the way through to completion day.
We genuinely can't fault the service at all.
Many thanks,
Connor and Fiona Macleod

I moved into my flat in November last year. Everyone has been really helpful with any queries I've had along the way. Kerry in customer services has acted quickly, resolving any issues or queries I've had.

Buying a house can be incredibly stressful, but Vickie and Emma at Cala in Killearn have made the experience genuinely easy and enjoyable. They’re both exceptionally kind, knowledgeable, and credible, and consistently go above and beyond to support you at every step. Nothing is ever too much trouble and their willingness to help really shines through. Thanks to their professionalism and care, I’ve felt supported and confident throughout the process so far. I can honestly say Vickie and Emma are a real asset to the Cala team and I wouldn’t hesitate to buy from Cala because of them.

From the moment I inquired about a home in Aurs Meadows, Liz and Jenny at Cala Homes stood out with their warmth and professionalism.

They took the time to clearly explain every available option and the entire process.

Even when a particular house we had our hearts set on wasn’t initially available, they went above and beyond to secure it for us, ensuring all the incentives we needed were in place.

The part-exchange was arranged smoothly, and every step was spot on. The entire process was genuinely painless and hassle-free. Even after moving in, they provided a thorough demo of the home and have continued to be incredibly helpful if any issues arise.

I couldn’t recommend them more highly—if you’re looking for a home at Aureus Meadows, Jenny and Liz are the people to trust!

Martin Hales did a great job of fixing several of our snags on our new home. Many Thanks !

We visited the Worting park development in Basingstoke today late in the afternoon
Dawn Harman-Coster was very welcoming and showed us around the Everglade 3 bed home which we are interested in
Dawn was amazing and very informative she explained everything about the houses and showed us around the development and the future phases and release dates
Dawn was able to answer my many questions
Dawn also explained the home move service as we are downsizing
Having looked at 2 other developments in Basingstoke this was the outstanding one for customer service
Thank you very much Dawn today was extra helpful

I visited Cala's King's Barton development in Winchester today to look at their apartments. I was really impressed with the properties and with the brilliant salesperson, Tanis. She was so helpful and understanding and she made a huge difference to the quality of my experience.

Straightforward, simple, process allied to friendly, clear and supportive customer service.

Chris did a fantastic job repairing a damaged trim in my bathroom. Impressed with his work and he was very pleasant and polite. Thank you

Wow I mean what can we say, the aftercare team at Cala are FANTASTIC! Ritu thank you for going above and beyond and sorting out issues listening to me even though it was on going issues you resolved it. A HUGE thank you to Richard, he is absolutely incredible at his job the care and attention to detail with my repairs and concerns was incredible. The work he carried out was to a high standard. Thank you also for being patient and respectful of our home and doing such a beautiful job rectifying the issues we had. Cala homes yes I would buy from you again because your after care is 100% fantastic. Thank you to you both. Raj and Ricky

Having just reserved a New home in Knightwood Chase, Fordingbridge we felt that a review would be beneficial. From initial viewings of the development in September 2025, until reserving our home recently the experience with the Cala team of Beckie and Jo has been seamless. Despite numerous visits, questions and discussions both Beckie and Jo have been attentive to our needs and patiently supported us through the Assisted Move Scheme process. Despite us not being able to move into our new build home until the autumn, allowing us to see the house being built and choosing our kitchen units, bathroom tiles, flooring really personalised the overall experience. We have also visited Cala home sites to view similar show homes replicating our finished Bay property which was arranged by the Fordingbridge team and helped our decision making process. Overall a genuine 5 star experience and our thanks for getting us this far.

We moved in last week after a beautifully reassuring snag survey.
The house is wonderful and I have been so happy with the continuing communication with the site team and the wonderful customer service.
Sarah and Laurence made everything so easy for us right from day one. Cedar Brae is a fantastic development and we feel so lucky to be a part of the neighbourhood.

Showroom staff were excellent,very friendly and extremely helpfull,
Jo and becky have bent over backwards to help us.
Their knowledge of the product they are selling is of a very high degree,
Their warmth and honesty really is genuine and not a put on sales pitch.
Their customer service is superb

Martin Hales completed the silicone work to a very high standard. The finish was clean and precise, and he paid great attention to detail throughout. He made sure everything was done properly and left the area tidy.

Martin Hales service was excellent. Martin came over and fixed some of the snagging items on my list. The quality of his work was excellent as well as his attention to detail. Martin was very friendly and got the job done with no fuss. I would highly recommend Martin.

We had a visit from Chris Denny who did a painting job and although further work needs to be done, the wall looks already spotless. He completed the work with no disruption whilst I was working from home and even did a small repair which was not planned, so extra points for that. A golden star for Carry from customer services who promptly replied to all our queries and scheduled appointments with contractors in no time. A big shout for Martin Hales who recently did a repair work on our front door. Totally professional, arrived on time and even checked our towel radiators which was not one of his planned tasks. Special mentions to Mark Wilkins site manager who attended our home multiple times when we didn't know who else to turn to at the beginning and solved our queries. Thank you All!

Chris Denny and Martin Hales were sent by Cala Homes to fix a few cracks and other issues with our walls, and they were absolutely fantastic. They were polite, professional, and treated our home with real care and respect throughout. The quality of their work was top notch, and everything was finished to a very high standard. I wouldn't hesitate to recommend them.

I entered into a part exchange with Cala and I’ve had nothing but issues with Cala causing unjustified and unnecessary delays to the transaction. It transpires that I wasn’t told vital information before entering the part exchange process. My lawyers were also not informed. My move in date was compromised and my lawyers and I have been treated with complete disregard. Further to this, Cala used “the chain” as part of their excuses to delay the transaction undermining the very purpose of the part exchange agreement I entered into. I would strongly advise not to use Cala. They are a company that cannot be trusted and you’ll be left suffering unnecessary inconvenience and stress without as much as an apology. To add insult to injury, their sales team chased me for updates on the process after I informed them that they were causing the delays. Avoid!

In 1979 we purchased our first CALA home in Aberdeen. However, we are now about to embark upon another new CALA home purchase to be closer to our family in the central belt of Scotland. Indeed, our previous 5 homes have all been built by CALA and because our exceptionally positive experience with CALA we would not consider any other builder. In our experience, CALA is ‘light years’ ahead of any other builder in terms of design, quality, attention to detail, customer focus and customer satisfaction.

What an amazing site … fantastic service and great knowledge from Jenny in the sales office.