Berkeley Group Holdings Plc Avis 600

I went to visit Silkstream, a new development at Hendon, and the sales & marketing staff was wonderful. Aly Nurmohamed was consultative, patient and informative. If I make a big purchase like a new property, I would like to work with someone like Aly who comes across as trustworthy and thoughtful.

Very insightful group, very patient people and property is great!

It’s seems a small matter but the CS’s response totally damaged Brekeley‘s proud of after-sales service. I moved in 2 weeks even take over 5 months. I found the water filter is torn but the CS replied that unfortunately you didn’t reported when snagging. What is the poor after sale service, no one will check the water filter and it is definitely torn before installation.

Warm and highly informative bunch of nice people.
Always prepared to listen and take calls on the smallest detail. The CEO can be proud of the shared values members demonstrated when engaging with customers. Appreciate the efforts to ready the property before I moved in. Thank you Karen & Helen for being so attentive throughout the process.

Very good service.Staffs are all friendly and professional. Many Thanks to EKo Han and Bogdan.

Extremely helpful sales staff, customer service and after service staff

Never buy a Berkeley Property. I live in Westmark Tower.
Few points:
1) When you move in there you're tied into a egregious energy supplier OWNED by Berkeley (there is a heat plant in the building that is completely unregulated that you HAVE to pay for and can't switch from. I've been getting bills as high as £300/month for AC/hot water, without even electricity and this is for a 1 BED UNIT!).
2) Once units sold, appointed their OWN facility manager (Lee Baron) which did a diabolic job of managing the property, looks run down and tired after just a few years.
3) Maintenance charge is INSANE combined with the above.

Just don't do it.

The Berkeley Team have been very professional and in particular the after sales team have been very good at documenting and resolving the snag list.

Overall the quality of the build and materials seems very good but like all man made structures a new house will have some defects. These are all being put right quickly and efficiently.

We particularly like the style of the houses and the open green space on this development and once the trees have matured it will be a lovely space to live in.

We would have no hesitation in recommending Berkeley to anyone looking for a new home.

Great service,efficient

They heave built up houses where the electrical instalments are ubsatisfactory and not possible to sell or rent
BE VERY CAREFUL

The Sales Office gave detailed information about the property and provided necessary assistance during the purchase process. The customer services team also provided outstanding and prompt responses to my queries and concerns. The quality of the property is excellent with all high grade appliances.
This is my second purchase from Berkeley Homes Cranleigh Sales Office. I am very satisfied with my two purchases.

No matter what is required Bekeleys always came across ! Excellent Graham Orrick and team in sales and customer services team including Alex, Damien ! Thankyou for your continued support!
Not so pleased with RGM services as have been blocked by traffic lights three times!

If I could give ZERO stars, I would. Living in St James’s White City Living has been one of the most frustrating, disappointing, and infuriating experiences we’ve ever had with a so-called “luxury” development.

Let’s start with the cooling system, it breaks down constantly, and of course, it always seems to fail in the middle of summer when it’s most needed. It’s as if the system is deliberately designed to collapse during heatwaves. Their idea of “communication” is sending an email about a cooling outage from SSE one hour before the system starts working the next day (which was today 15/July/2025). That’s the level of incompetence we’re dealing with.
The hot water is just as unreliable, we’ve gone hours and even DAYS without it. How is this acceptable in a modern residential building with premium pricing?

The quality of construction is a joke. Some appliances are poorly fitted, basic craftsmanship is appalling. Faulty appliances were still not replaced/ repaired one year later. One of the air con units was leaking when we moved in, it took a month to repair it and fix subsequent damage to wall and ceiling. The only half decent part of the experience has been a few friendly service personnel.

Lifts break down constantly, there’s never any communication. I’ve been late for work more than once because they took hours to fix breakdowns without notice (the latest breakdown was today 17/July/2025). Once, ALL lifts were grounded due to smoke on the lower floors, the fire alarms went off, yet there was ZERO communication from reception. We had to walk 30 floors down the fire stairs, passed multiple staff members, and none of them said a word to reassure or guide us. Absolutely shocking.

To make things worse, St James refused parking access to appliance maintenance team, even though they installed the faulty equipment and hold the service contract. Ridiculous.

And what about privacy? We’ve been woken up repeatedly to find window cleaners standing on our balconies with no prior warning. We’ve complained about this multiple times, but it keeps happening. It’s a blatant invasion of privacy.

The car park gate is constantly broken, and it can take weeks to get it fixed.

But worst of all? Communication. Or rather, the lack of it. St James does not communicate unless chased relentlessly. Whether it’s outages or safety issues, you are kept in the dark and left to deal with the consequences.

The only redeeming features of St James’s White City Living are the well designed apartment layouts and decent building security. That’s it. Everything else is an absolute nightmare, and I regret ever moving in.
But the most outrageous part is that our latest review was blocked by Berkeley Group St James after we were contacted by their customer service team. They promised to resolve all the issues we raised. Instead, things got worse. Obviously they don’t want honest feedback and they will go to great lengths to suppress criticism.
St James should be ashamed of this development. They market White City Living as luxury, in reality, it’s a dysfunctional, badly managed mess. Do yourself a favour, AVOID this place and any other property with their name on it.

The questions were easy enough to respond to and I felt were relevant to my experience of purchasing a Berkeley flat. The agent listened to my responses and said would feedback to the company. Not too long a survey.

Over all, it was a great experience throughout. Although there were some defects, they were small issue and not really problem.

We had a great experience with Berkeley homes. Andrea and Sarah have been so attentive, kind and responsive throughout the whole process! It has been made to feel easy and on the completion day moving into our clean home with some thoughtful gifts really was the cherry on top! Thank you so much, we would recommend you to our close family and friends

We are incredibly grateful to Rachel and Andrew for their outstanding support throughout our house completion. They went above and beyond to make the process smooth—especially when we were moving things in before completion. They were always ready to help, opening and closing the door for us without hesitation. Their kindness, patience, and professionalism made a real difference. If we could give more than 10 stars, we absolutely would!

From our first viewing and contact with the sales personnel, through to exchange and then completion every member of the team has been extremely professional, helpful and friendly. The house is very well designed and built and the after sales service has been exceptional from all members on site.

Overall the purchase experience is great and perfect!! Would like to say thank you to every staff from sales team especially Bella, customer service team James and construction site manager & building team staff as they are very professional and proactive to resolve the house issue before and after we moved in. This is our dream house and all is perfect for us. Highly appreciated it!!

Purchasing a property of any nature can be tough but my experience with St George, particularly with Ahmet and Danielle made the whole process so much easier. Highly recommend St George if looking to purchase now or in the future..