The shipping was quick, but the cost of shipping ($20) was disproportionate to the cost of the shoes we ordered. And then the shoes weren’t the right size (even after sizing up 1/2 a size). With no fr... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I bought 2 pairs of velocity band shoes and the package was lost. Your customer service team was great and sent me a replacement order right away. I have used you for several of my kids band shoes and... Voir plus
L'entreprise a répondu
I highly recommend Band Shoppe! The lycra is high quality -- and so many color choices. There was a small glitch with my order but they took care of it right away. Couldn't ask for better customer... Voir plus
L'entreprise a répondu
I ordered poms for our Jr. Bucs cheer team, and once again Band Shoppe did not disappoint! I used them last season for KDDC and came back because the process is just so easy. Their ordering system i... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Celebrating over 50 years of quality products, prompt delivery, and outstanding customer service to music educators and guard instructors around the globe! Here you'll find a complete line of custom band and guard uniforms and flags, and the largest selection of in stock merchandise. Band Shoppe has everything you need for a successful marching season, year after year.
Band Shoppe
Écrit par l'entreprise
- Your one-stop-shop for everything Marching Band
- Our commitment to our customers and employees includes our promotion of fair, safe, and environmentally friendly work practices in the manufacturing of all our garments and accessories.
Coordonnées de contact
8900 Highway 65 STE 2, 47612-9526, Cynthiana, Etats-Unis
- (800) 457-3501
- www.bandshoppe.com
4,0
Bien
5 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Easy to order
7 mai 2026
Réponse de Band Shoppe
Thank you for your review. We're happy to hear that the ordering process was easy. Amanda - Customer Care Team
Réponse de Band Shoppe
We’re sorry to hear you’re disappointed. All of our rifles are balanced by the manufacturer prior to shipping. If you believe there may be a quality issue with your item, please reach out to us directly—we’re happy to take a closer look and help. Amanda - Customer Care Team
The website was easy to use
The website was easy to use, and the descriptions of the products were quite sufficient. The confirmation email came promptly. I have not received the products yet, but am looking forward to getting what I ordered.
4 mai 2026
Réponse de Band Shoppe
We're happy to hear that the website was easy to use and the product descriptions were helpful. Thank you for your feedback. Amanda - Customer Care Team
Fantastic all the way around!
Fantastic all the way around!! Love the product and it came in fast!
17 mars 2026
Réponse de Band Shoppe
We're happy to hear that you love the product! We appreciate your positive feedback and are glad it arrived quickly for you. Amanda - Customer Care Team
all good thanks for being a stable…
all good thanks for being a stable force in the band world!
28 avril 2026
Réponse de Band Shoppe
We appreciate your kind words and are glad to be a reliable part of the music community. Amanda - Customer Care Team
Réponse de Band Shoppe
We're happy to hear that your online ordering was easy and the price was good. Thank you for the positive feedback! Amanda - Customer Care Team
$20 shipping for a little pair of shoes…
$20 shipping for a little pair of shoes is a bit steep. Other than that everything g was good. I get having to pay shipping but I'm sure you can get that price down some.
28 avril 2026
Réponse de Band Shoppe
We're happy you were satisfied with your purchase and appreciate your feedback. Amanda - Customer Care Team
Great price on the produce but wish…
Great price on the produce but wish shipping was a bit better priced. Which is why I have 4 instead of 5 stars.
26 avril 2026
Réponse de Band Shoppe
We appreciate you mentioning our great prices on products. Thanks for your review! Amanda- Customer Care Team
Réponse de Band Shoppe
We're happy to hear that you are pleased with our timely delivery and the product. Thank you for your positive feedback! Amanda - Customer Care Team
I am extremely disappointed
I am extremely disappointed, and so extremely upset that my child is so upset. I have struggled and struggled to find a place that even sells color gaurd/ winter gaurd supplies/ accessories and I find this website, I was fine paying thr ridiculous $20 fee for not buying 5 or more and I was fine paying almost 60$ total for a $17.95 pole, WITHOUT THE FLAG, all for not even a full 24 hours later I get a notification from fed ex saying that the shipper canceled my label and my order was canceled. I sure hope you put my money back as quick as you took it so I can try to get my child what she needs. Why accept orders all to cancel them and not even have the courtesy to message the customer? Instead I had to hear about this from FedEx. Atleast they let me know.
22 avril 2026
Réponse de Band Shoppe
Thank you for your review. Your order was for a single flagpole; flags are sold separately. The order was not canceled—an initial shipping label was voided due to an error and then reissued. I will email you the correct tracking number. The order was received and shipped yesterday and is scheduled for delivery today. I apologize for any confusion. Amanda - Customer Care Team
Réponse de Band Shoppe
We're happy to hear that our website is easy to use. We appreciate your positive feedback and thank you for your time. Amanda - Customer Care Team
Pruchasing Agent/Exe Aide
Thank you, Jason Cooney, for getting the Tax Exempt status set up for the university so quickly.
22 avril 2026
Réponse de Band Shoppe
We're happy to hear that the tax-exempt status setup for the university was completed quickly. We appreciate you taking the time to share your positive experience with us. Amanda - Customer Care Team
Fast delivery & Helpful
Easy to order and rep was helpful with revisions to quote. Shipped and delivered very quickly!
8 mars 2026
Réponse de Band Shoppe
We're happy to hear that ordering was easy and our representative helped with your quote revisions. We appreciate your feedback and are glad you received your order quickly! Amanda - Customer Care Team
Never order from you guys and you did…
Never order from you guys and you did not disappoint! Great job Fast and easy!
19 avril 2026
Réponse de Band Shoppe
We're happy to hear that your experience was fast and easy! Thank you for letting us know, and we appreciate your positive feedback very much. - Emily, Customer Care Team
Does size matter? XL is XS gloves.
I ordered 12 pairs of white XL gloves, for my organization. I received 12 pairs of white XS gloves. I need the in a few weeks. Hopefully the correct sizes arrive soon? Customer service was great. The correct sizes were shipped. Hopefully they'll arrive soon?
4 mars 2026
Réponse de Band Shoppe
We appreciate your feedback and are sorry the wrong-sized gloves were initially shipped. We're glad customer service was helpful in correcting this, and we hope the correct order arrives promptly for your organization's needs. -Emily, Customer Care Team
Order arrived quickly. Missing pieces.
Order arrived quickly, however, the package arrived opened and damaged. Missing pieces. My son needed this for his clinic this weekend and now I’m not sure they will let him use it.
11 avril 2026
Réponse de Band Shoppe
Thank you for your review. I'm sorry to hear the package was damaged while in transit. We received your email and will respond shortly. Amanda - Customer Care Team
Great stuff!
2 mars 2026
Réponse de Band Shoppe
We appreciate your review and are happy to hear that you are happy with your purchase. Amanda - Customer Care Team
Réponse de Band Shoppe
We're glad you found our website easy to use. Thank you for your feedback. Amanda - Customer Care Team
The product and the fact that the…
The product and the fact that the delivery came on time
26 février 2026
Réponse de Band Shoppe
We're happy to hear that you are pleased with the product and its timely delivery. Thank you for your positive feedback. Amanda - Customer Care Team
No issues while ordering
10 avril 2026
Réponse de Band Shoppe
We're happy to hear that your ordering process was smooth. Thank you for your positive feedback. Amanda - Customer Care Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.