I first chatted about getting permission to deposit a large check. Said ok. The day I received the large check I had to call Bank 5 to get permission to deposit because it wasn’t working per the chat.... Voir plus
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Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I have had nothing but a fantastic experience with Bank 5 Connect over the years. The app is user friendly and it is always quick to connect with a human if I need. Everyone I’ve spoken with has been... Voir plus
Very helpful customer service! Quick and easy to solve problems with no cost to the customer! Love bank 5!!!
The onboarding process was a cluster. Ended up unable to transfer funds in to my new accounts to add to the initial deposits. Bank5 Connect kept coming up with new roadblocks simply because I'm on... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
As an online-only bank, Bank5 Connect has low overhead costs, meaning we can offer more competitive rates on our products, which include checking accounts, savings accounts, and CDs. Bank5 Connect customers enjoy features such as direct deposit, external funds transfers, mobile banking, online banking, person-to-person payments, ATM fee reimbursements, e-statements, bill pay, debit card rewards, & more!
Coordonnées de contact
4,3
Excellent
850 avis
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Very helpful customer service
Very helpful customer service! Quick and easy to solve problems with no cost to the customer! Love bank 5!!!
5 mai 2026
They are helpful with helping you make…
They are helpful with helping you make a account help and the customer service are great
5 avril 2026
Avis spontané
Always good service when working with…
Always good service when working with staff with my account.
14 avril 2026
The person I spoke to was very helpful…
The person I spoke to was very helpful and said all the questions that I had very professional and pleasant
31 mars 2026
Problem solved
Got right through to a real person that handled my problem couldn't be happier
30 mars 2026
Wonderful Human customer service
Wonderful Human customer service! It is always so appreciated and special. They are patient, informative and helpful. My only disappointment is that the interest rate drop on the jumbosavings isn't as competitive as other brick & mortar banks where it was when I signed up over a year ago.
7 avril 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
so so service
Question was answered but agent kept on sighing. She was tired and more than ready to hang up.
17 mars 2026
Réponse de Bank5 Connect
Hi Michelle,
Thank you for taking the time to share your feedback. We sincerely apologize for the experience you had with our teammate. Please know we have used this as a coaching opportunity for our team. Our Call Center Manager reached out and left you a message to apologize as well. If you would like to discuss the interaction further, please don't hesitate to reach out to the number provided in the voicemail.
Best,
Bank5 Connect
They were very helpful and very…
They were very helpful and very informative and really nice and patient. I totally give them 5 stars!
24 mars 2026
rep was rude and incorrect
24 mars 2026
Réponse de Bank5 Connect
Hello,
Thank you for your feedback. We’re sorry to hear about your recent experience, as it’s not the level of service we aim to provide. Our Contact Center Manager has reached out and left you a message so we can learn more about what happened and address your concerns directly. Whenever is convenient for you, please reach out the number left in the voicemail or to 1-855-552-2655. We value your input and would appreciate the opportunity to speak with you.
Best,
Bank5 Connect
beneficiary setup
It is very difficult to set beneficiaries for my bank5 connect accounts. They also allow only one beneficiary.
17 mars 2026
Réponse de Bank5 Connect
Hi Weijian,
Thank you for sharing your feedback. I understand our Call Center team spoke to you yesterday to review your concerns and assist with setting up beneficiaries on your account. We appreciate you bringing the challenges you experienced to our attention for us to improve our customer experience. If you have any additional questions or need further support, please don’t hesitate to reach out.
Best,
Bank5 Connect
Website very easy to navigate and…
Website very easy to navigate and BankFive responds immediately to any questions I may ask. They know how to run a solid business.
16 mars 2026
Large Check Deposit
I first chatted about getting permission to deposit a large check. Said ok. The day I received the large check I had to call Bank 5 to get permission to deposit because it wasn’t working per the chat. Once I got permission the deposit went through flawlessly.
10 mars 2026
Réponse de Bank5 Connect
Hi Angela,
Thank you for taking the time to share your feedback. We’re sorry to hear you had a frustrating experience with us. If you would like any further clarification we would be happy to speak with you. Please contact us at 1-855-552-2655 for assistance.
Best,
Bank5 Connect
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