Bank5 Connect Avis 

stupid...try to give the bank my money and had to jump through so many hoops that I just gave up....Another
bank will be happy to take my money

The Bank5Connect Representative was very pleasant and answered my questions.

Offering great products

Easy to open and close the account. Excellent service.

The onboarding process was a cluster. Ended up unable to transfer funds in to my new accounts to add to the initial deposits. Bank5 Connect kept coming up with new roadblocks simply because I'm one of 300 million Americans whose data have been leaked. While the issues were finally solved, all I can is one more screw up by Bank5 Connect and I'm closing my accounts. I wouldn't recommend this bank to a friend or even an enemy.

Very helpful and efficient customer service.

My wife and I had a CD maturing and when I called to ask Bank5 to match the rates from other banks for renewing, the person answering the phone was very helpful and professional. Unfortunately Bank5 could not match the other bank rates but nonetheless I received nothing less than top professional service throughout my time utilizing Bank 5's services. Thank you.

I was assured by your staff a week before my CD got matured that your bank will match the current CD rates compared to other banks. I was offered by three other banks 5.35% pa. and your bank was offering 5.15 pa. On maturity date I called and I was told that I have to open a checking account and the management will review and decide the rate. They said there is absolutely no guarantee that they will match the other bank’s rate! Then what was the necessity for me to open a checking account ? It’s a meaningless and senseless policy. Anyway, Bank5 can have their own policies. But it should not be a source of disappointment, causing inconvenience to their customers. Then I was told that the bank wants to know how serious and genuine the customer is !! My response was, that I have left my money for two full years with this bank. Was that insufficient for the bank to know my seriousness? I have absolutely no complaints about the bank and their functionalities. I would still love to be your customer provided you match the CD rates offered by other banks without me opening a ‘checking’ account. The choice is yours !

So far, so good.
But the transaction is not yet complete.
After the balance of my account is wired to my bank, I will write a full review.

Customer service is very competent and easy to work with. They reply fast to any questions and were helpful when I made a mistake opening an account.

The bank was very helpful while helping me obtain my CD. They were efficient and I had no problems when I closed it out. They were great!😊👍

my issue was taken care of quickly and easily

CD rate was good. Customer service & website ease was not. Easy enough to deposit money into CD. Getting funds out, what an ordeal. Took 6 days and interfacing with 3 online staff, and 2 phone staff. I wanted to cash out mature CD, so I requested online the day before maturity. Staff 1, writes back writes back and states, they would need certain documents. (I write back and ask why I cannot transfer funds myself, like I have done in the last 10 years at other banks.) No answer for over 24 hours. I send the documents requested. No answer. I then call customer service who says I cannot transfer funds to my bank, stating, I 'had to be a signer.' ???, no one touches this account but me. They suggest I could transfer to another bank. Not what I wanted, but I agree because I want this time consuming bad experience over. Takes another 3 days for funds to arrive (it is the weekend). They erased my secure messages before transaction is over, which they later said should not have happened. Customer service inconsistent and unsettling. One time, I was on the phone with agent, and line went dead, at the time the the banking hours were over, such as 6 pm. Right in the middle of conversation. Had to pick up pieces the next day. Next time I called, I had to ask if the call would be cut off. The website looks great, but if you want to find your secure messages, you have to click 4 times. And the first three clicks are not labeled secure messages. Wouldn't a bank want to have a message link on face page, like my other banks? And you will only get an email telling you have a secure message, if you are lucky. Sometimes, I got email notice and sometimes I did not. Again, time consuming and not the ease I expect. I chose this bank for good customer service descriptions, but did not find good customer experience for myself.

Quick, easy and efficient.

It was extremely difficult for us as existing Bank5 connect customers to open a 3rd account. It was almost like they didn’t want us to open the Jumbo Savings Account so they wouldn’t have to pay us the additional interest. Our account was declined and then we had to send multiple secure emails asking for things. It took 4-5 days to get this resolved. It was beyond frustrating and made us want to move our money completely from Bank5. We’ve never had any issues with Bank5 before and this seems to be ok now but it was not a good experience.

It is always to talk to your customer agents. They professional, polite and knowledgeable.